Field Services, Enterprise Mobility and Strategies

I had the thrill of meeting many great people last week while consulting and advising a large European utility company on enterprise mobility, real-time enterprises and networked field services.  I spent four days onsite working with multiple teams understanding their current strategies, processes, ambitions and challenges and helping them formulate an enterprise mobility strategy that would work for them.

The late military strategist, Colonel John Boyd always taught that success in the field comes from three key points in the following order:
  1. People (well trained, intelligent, motivated)
  2. Ideas (good strategies, processes and philosophies)
  3. Things (technologies and resources)
I believe the Colonel.  The team from the utility requested that I spend the week with them helping them to understand enterprise mobility from a global perspective, and to learn what other best in class organizations are doing.  I worked very closely with this team, had good food, laughter and lodging (a castle), and know these people to be motivated and brilliant thinkers. 

We explored their current environments across multiple regions, goals, challenges, processes and infrastructures.  I shared best practices, what I have seen other best in class companies doing to optimze their field services strategies, and provided recommendations.  

The end result of our work together was an understanding of the mobile technology architectures, frameworks and infrastructures that would be needed to support their ambitions and strategies to run a best in class, real-time, field services organization.

Now back to the Colonel's points.  At the utility company, we first needed to understand what the strategies (Ideas) for delivering field services were or should be before we could hope to focus in on the appropriate technology to support it.  We spent the first part of our time together discussing the definition and vision of the "real-time" field services organization.  We asked ourselves, "What does a real-time service organization look like, and what strategies and processes need to be adopted in order to support and manage it?" 

Once the team at the utility company identified the vision they had for their organization and processes, the next step was to review the technologies (Things) needed to efficiently and cost-effectively support their vision.

If your organization would benefit from this kind of workshop, please contact me.

Upcoming Events

Field Mobility 2011 Australia - October 25 - 27, 2011
Enterprise Mobility Exchange, Las Vegas - November 2 - 3, 2011
Kevin Benedict Speaking Tour, Tokyo - November 14-15, 2011
Kevin Benedict Speaking Tour, Singapore - November 17-18, 2011

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
The Evolution of Enterprise Mobility
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Recorded Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
Healthrageous Mobility Case Study
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform 

Ruggedized and Industrial Mobile Device Articles

Consumer Smartphones or Industrial Smartphones?

*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Field Mobility News Weekly - Week of October 10, 2011

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly

Researchers at the Worcester Polytechnic Institute have created a smart option that uses an iPhone app which converts a smartphone into a Medical Monitor.  Read Original Content

Habitat for Humanity Charlotte recently installed GPS fleet tracking systems in its entire fleet of vehicles.  Since deploying a fleet GPS tracking system, Habitat for Humanity has reported an improvement in customer response times, the amount of job orders completed, and reduced fuel consumption.  Read Original Content

The global market for medical device outsourcing services will reach $44.7 billion by 2017, according to a new report by Global Industry Analysts, Inc.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

American Apparel has been able to reduce the number of employee thefts and processing errors after implementing RFID tracking in 50 of its locations.  Read Original Content
Read more »
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M2M News Weekly - Week of October 3, 2011

Welcome to M2M News Weekly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices.  I aggregate the information, include the original links and add a synopsis of each article.  I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read Mobility Charts Weekly

Berg Insight has reported the market for home health monitoring devices was worth $10 billion in 2010.  They expect the market to grow yearly at 26 percent through 2014.  Read Original Content

Deutsche Telekom and Living PlanIT SA, a specialist in urban technology, are teaming up to develop new ways for city infrastructure to communication with each other using M2M devices and communications.  Read Original Content

The partnership between Sprint and Neptune Technologies is focused on targeting utility companies with their new M2M and smart-metering solutions.  Read Original Content

A new report from medical market research firm Kalorama Information expects the U.S. market value for remote patient monitoring to be $7.1 billion, with annual growth averaging about 25 percent and a $22.2 billion market by 2015.  Read Original Content

ClickSoftware is an SAP mobility partner and the leading provider of automated workforce management and optimization solutions for every size of service business.  This newsletter is sponsored in part by ClickSoftware - http://www.clicksoftware.com/.

InMedica’s report on the telehealth market predicts the total value of telehealth devices currently to be $990 million worldwide.  By 2020 the company expects that number to rise to $6.28 billion, with Americans contributing to 36 percent of the total market.  Read Original Content
Read more »
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Mobility News Weekly - Week of October 3, 2011

The Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly

Steve Jobs: You Will Be Missed.  Read Kevin’s Tribute.

The world expected iPhone 5, but Apple chose to give something less.  From a purely logistical perspective -- and for maximizing margins -- iPhone 4S is sheer brilliance.  Read Original Content

What if they’d just called it the iPhone 5?  The new iPhone is loaded with cool new features that the market was anticipating, with one exception:  it’s not called the iPhone 5; it’s called the iPhone 4S.  Read Original Content

GIA has announced the release of a comprehensive global report on the Smartphone Apps market.  The world smartphone apps market is forecast to reach $101.2 billion by the year 2017.  Read Original Content

Nokia plans to unveil its Windows phones this quarter, increasing the potential for a big holiday race among competing smartphone makers.  Nokia CEO, Stephen Elop, will announce more details about the launch at the company's annual trade show in London, on October 26, but hinted a phone would roll out by year's end.  Read Original Content

ClickSoftware is an SAP mobility partner and the leading provider of automated workforce management and optimization solutions for every size of service business.  This newsletter is sponsored in part by ClickSoftware - http://www.clicksoftware.com/.

Many bloggers might have been disappointed that the new iPhone 4S doesn't include 4G wireless data or a display larger than 3.5 inches, but analysts believe Apple will increase its U.S. smartphone share with its recent iPhone introductions.   According to Nielsen, Apple is tops in the smartphone market share at 28 percent.  Read Original Content
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Steve Jobs: You Will Be Missed

In 1987 I worked in downtown Portland, Oregon at the Nynex Business Center (formerly IBM Product Centers).  We sold IBM, Compaq and Apple products.  I was a young college intern, fresh off the dairy farm and I was in awe of our sales team.  They lived a lifestyle I had only read about.  They traveled, they drove BMWs, they lived in downtown condominiums...and they all had something in common - they were in awe of Apple's Macintosh computer.  That was my first impression of the genius in Steve Jobs.

Here are five things that have most impressed me about Steve Jobs:
  1. He was driven out of Apple and the company tanked.  Steve came back and re-created one of the most respected, innovative and successful companies on the planet. 
  2. He went into a different industry with Pixar, and created a wildly successful company in the movie industry while pioneering a whole new genre of big time, money making, annimated films.  Pixar was sold to Disney for billions of dollars.
  3. He repeatedly impressed us with his designs and understandings of what we wanted, even before we did.
  4. I have been in the mobile industry for over a decade.  Steve changed my world.  He did not move the enterprise mobility industry forward with baby steps, it was giant leaps that took us beyond our own imaginations.
  5. He not only was a product guy, he created markets.  His vision of the Apple iTunes store revolutionized mobility.  A market place?  This required an entirely different set of skills, but he had them.
Steve showed us that success can be accomplished repeatedly.  Genius can be genius across many different industries.  He showed us that success is not a roll of the dice, but a mindset.  I will miss Steve Jobs.


*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Mobility Charts Weekly - Week of October 3, 2011

The Mobility Charts Weekly is a weekly publication of charts depicting the current and future status of the enterprise mobility market.  I am specifically targeting information that reflects market data and trends.




When comparing Groupon to other online giants like Facebook, Google, eBay and Yahoo, Groupon is expected to reach $1 billion in revenue sooner than the other companies did.  Groupon is nearly at $1 billion in revenue as it approaches its one-year anniversary.  Read Original Content






More than two in five mobile users will go online using their mobile device each month, eMarketer estimates, but many websites have been slow to make their content available in mobile-optimized formats.  Read Original Content




PayPal research indicates there will be a spike in mobile holiday shopping this year. Forty-six percent of smartphone owners are predicted to make a holiday purchase using their mobile device, 60 percent of those people plan to purchase items while at home.  Read Original Content

*************************************************************

Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Click Here!

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Mobile Marketing News Weekly - Week of October 3, 2011

The Mobile Marketing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile marketing that I run across each week.  I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

In a recent study eMarketer, reveals 41 percent of smartphone owners plan on using mobile Internet a minimum of once per month.  The group also predicts that marketers will spend almost $1.23 billion on mobile advertising in the United States alone, higher than the $743 million spent last year.  Read Original Content

Sales through mobile devices now account for 10 percent of all purchases made in the United Kingdom.  On average a mobile purchase is made every second in the UK.  Read Original Content

PayPal is opening a pop-up store in downtown Manhattan to showcase the new digital payment services the eBay-owned company plans to introduce in the months ahead.  Read Original Content

Pyxis Mobile provides an agile, powerful, and secure mobile enterprise application platform.  It enables rapid cross-platform application development, unlimited data integration, enterprise-grade security, and the unique ability to change and update applications in real time.  This newsletter is sponsored in part by Pyxis Mobile, http://pyxismobile.com/

Research conducted by Verdict and commissioned by eBay showed that mobile shopping could deliver a £4.5 billion boost to Britain’s economy by 2016 and a further £13 billion by 2021.  Read Original Content
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Mobile Expert Podcast Series: Apacheta's Don Grust, Part 2

This is the second part of an interview I conducted last week with mobility expert and Apacheta's CEO Don Grust on issues related to cloud computing, Sybase Unwired Platform, ruggedized handhelds, field services and enterprise mobility. Don Grust has more than 28 years of experience in the high-tech industry, including 17 years in wireless and mobile computing. If you missed it, you can listen to Part 1 here.





*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Mobile Commerce News Weekly - Week of October 3, 2011

The Mobile Commerce News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week.  I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

New research from Informa Telecoms & Media projects that the number of NFC handsets shipped worldwide will leap from 44 million in 2011 to more than 630 million in 2015, comprising 40 percent of all new handsets.  Read Original Content

OfficeMax has provided 100 stores with mobile payment terminals that will allow Google Wallet customers to pay and redeem coupons using their smartphones.  Read Original Content

MasterCard is planning to bring mobile payments to the Asia-Pacific region and will target Indonesia and its 180 million mobile phone users.  Read Original Content

Pyxis Mobile provides an agile, powerful, and secure mobile enterprise application platform.  It enables rapid cross-platform application development, unlimited data integration, enterprise-grade security, and the unique ability to change and update applications in real time.  This newsletter is sponsored in part by Pyxis Mobile, http://pyxismobile.com/

ABI Research predicts that mobile payments will soon become a mass-market adopted behavior in the United States and Western Europe by 2016.  Read Original Content

Visa is working on a new Android app that will allow device owners to transfer money to contacts save in their phones.  Read Original Content
Read more »
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Mobile Expert Podcast Series: Apacheta's Don Grust, Part 1

In this two part segment I interview mobility expert and Apacheta's CEO Don Grust on issues related to cloud computing, ruggedized handhelds, field services and enterprise mobility.  Don Grust has more than 28 years of experience in the high-tech industry, including 17 years in wireless and mobile computing. Listen to Part 2 here.




*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
- No comments:
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Field Mobility News Weekly - Week of October 3, 2011

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

Macy’s is planning on using RFID technology in stores nationwide beginning in late 2012.  They plan on using RFID tracking to increase store efficiency and to help drives sales.  Read Original Content

The Georgetown University School of Medicine is considering using Apple iPads and electronic textbooks as substitutes for traditional paper copies of required course materials.  According to Steve Schwartz, associate dean for clinical informatics, the move would save students the money required to print readings and lecture slides while giving them the option to reach their notes virtually.  Read Original Content

Sweden's national transport administration, Trafikverket, is employing RFID tags to transmit air-quality data to trigger ventilation controls within the six kilometer long Norra Länken tunnel, currently under construction in northern Stockholm.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

A team of researchers from the University of California, Davis has transformed iPhones into medical-quality imaging and chemical detection devices.  Read Original Content

The New Zealand government is moving forward with its plan to deploy an electronic national livestock identification system, according to Beef Central.  Read Original Content
Read more »
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M2M News Weekly - Week of September 26, 2011

Welcome to M2M News Weekly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices.  I aggregate the information, include the original links and add a synopsis of each article.  I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Healthcare market research company, Kalorama Information has predicted that the market for remote patient monitoring is likely to grow by 25.4 percent annually over the next five years to reach $22.2 billion by 2015.  Read Original Content

Sprint and water utility company Neptune Technology Group are partnering together to provide an M2M enabled water metering solution for nationwide use.  Read Original Content

A recent report from ABI Research reveals that the cellular M2M embedded module market declined 16 percent from 2009 to 2010.  The drop in market value was linked to price erosion.  Read Original Content

ClickSoftware is an SAP mobility partner and the leading provider of automated workforce management and optimization solutions for every size of service business.  This newsletter is sponsored in part by ClickSoftware - http://www.clicksoftware.com/.

A cloud-based M2M sensor and tracking system is being used by U.S. Customs as they monitor imported and exported products across borders.  Read Original Content
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Mobility ROI Weekly - Week of September 26, 2011, Part 3

This week I will publish three Mobility ROI reports (this is 3/3), as I have a bunch of ROIs that I have saved up over the past few weeks but have not had time to share. The ROI (return on investment) report includes ROIs that I come across in my weekly research on the topic of enterprise mobility. My goal is to create an archive of mobility ROIs that we can all use. I hope you find this helpful.

Pacific Gas and Electric, has over 5,000 specialists on 1,500 crews that support 50 million customers.  They use solutions from Clicksoftware that include ClickSchedule, ClickPlan, ClickAnalyze and ClickForecast to manage scheduling and many other things. PG and E recognized the following ROIs:
  • ROI - Productivity gains as a result of centralized scheduling.
  • ROI - Better utilization rates and forecasts as a result of accurate measurement of crew utilization rates and projected utilization rates for future weeks across all regions.
  • ROI - Efficiency gains as a result of management's ability to move crews among service regions.
  • ROI - Cost savings and efficiencies gained by consolidating 67 dispatch offices down to two.
  • ROI - Cost savings and efficiencies gained by providing a unified view of the operational area on one scheduling solution.
Original Source

Property management company Developers Diversified Realty needed an easier way for employees to view updated property records while visiting multiple sites per day.  Webalo was chosen to provide a mobile enterprise system that would update employee smartphones with relevant data while still on the road. The following ROIs were achieved:
  • ROI - Saved time by selecting cloud-based mobility solution.
  • ROI - Saved cost by selecting a cloud-based mobility solution.
  • ROI - Recognized value immediately.
  • ROI - Provided better customer service by keeping all data updated and current on mobile devices.
  • ROI - Cost savings and efficiencies gained by replacing paper and traditional processes.
Original Source

Healthrageous used Pyxis Mobile to create a mobility solution that connects customers through their smartphones and mobile devices to the company’s services. The reported ROIs were:
  • ROI - Improved customer service by connecting customers through mobile devices with their health programs.
  • ROI - Achieved a competitive advantage over other personalized-connected health companies. 
  • ROI - Provided convenient mobile solution to improve service and the user's experience.
Original Source

*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Mobile Expert Podcast Series: ClickSoftware's Gil Bouhnick, Part 2

In Part 2 of this interview with mobility guru Gil Bouhnick (listen to Part 1 here) we discuss enterprise mobility, Windows 8 and tablet trends.




*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Labels: , , , , , , , , ,

Mobility News Weekly - Week of September 26, 2011

The Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

Gartner expects Apple to sell a whopping 148.7 million iPads in 2015.  Android-based tablet sales, in comparison, will hit 116.4 million, Gartner says.  All told, 326 million tablets are expected to be sold in 2015.  Read Original Content

With speculation around the iPhone 5 already in hyper-mode, Apple has fueled the fire by sending out email invitations to an October 4 event on its Cupertino campus.  In Apple's typical wink-and-a-nod fashion, the invite features four iOS icons revealing the location, date and time of the event. The headline simply read "Let's talk iPhone."  Read Original Content

The new Amazon tablet doesn't have anyone at Apple scared, and it shouldn't.  It's Barnes & Noble, Samsung, and Acer who should be quaking in their boots.  That's because Amazon's tablet aims to be to the 7-inch tablet market what the iPad is to the 10-inch market.  Read Original Content

ClickSoftware is an SAP mobility partner and the leading provider of automated workforce management and optimization solutions for every size of service business.  This newsletter is sponsored in part by ClickSoftware - http://www.clicksoftware.com/.

In July, Nielsen placed the market share of Google's Android OS in the U.S. at 38 percent.  Three months later, for the period ending in August, Nielsen finds that Android has risen to 43 percent of all active U.S. smartphones, a gain of five points.  Read Original Content
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Mobile Markting News Weekly - Week of September 26, 2011

The Mobile Marketing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile marketing that I run across each week.  I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

PricewaterhouseCoopers, the business services firm, predicts that mobile adspend should hit €250 million in Germany by 2015, almost three times the total from 2011.  Read Original Content

Market research firm Nielsen has reported that 56 percent of smartphone users who purchased their devices in the last three months have purchased an Android-powered device.  Brafton.com notes that these new device owners will likely conduct searches through Google’s mobile search.  Read Original Content

Mobile phone users in India have been banned from sending more than 100 text messages a day as part of an attempt to curb the telemarketing via text messages.  Read Original Content

Pyxis Mobile provides an agile, powerful, and secure mobile enterprise application platform.  It enables rapid cross-platform application development, unlimited data integration, enterprise-grade security, and the unique ability to change and update applications in real time.  This newsletter is sponsored in part by Pyxis Mobile, http://pyxismobile.com/

ShopKick, the mobile shopping app with a focus on location-based engagement, recently reported that during its first year they have had over 700 million product views and over 2 million physical store walk-ins.  Read Original Content
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Mobility Charts Weekly - Week of September 26, 2011

The Mobility Charts Weekly is a weekly publication of charts depicting the current and future status of the enterprise mobility market.  I am specifically targeting information that reflects market data and trends.




A new report by Nielsen revealed information on smartphone buyers within the past three months comparing iPhone, BlackBerry and Android sales.  According to the report, 58 percent of people chose to purchase an Android device over an iPhone or BlackBerry.  Read Original Content




The Interactive Advertising Bureau of Canada has broken down the revenue generators of the $52.1 million in mobile advertising during 2010.  Advertising for packaged goods was the highest revenue generator taking 22 percent, with telecom ads taking 19 percent.  Read Original Content




From flash-sales sites like Gilt Groupe to daily deal giants like Groupon, the deal business is expanding more quickly than expected this year, with consultancy BIA/Kelsey predicting $2 billion in revenues this year and $4.2 billion by 2015.  Read Original Content




Forrester conducted an online survey of 4,985 US information workers. The survey results illustrate that the typical information worker controls a variety of devices every day.  Read Original Content


*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Click Here!

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Mobile Expert Podcast Series: ClickSoftware's Gil Bouhnick, Part 1

In this segment of the Mobile Expert Podcast Series we have as our guest Gil Bouhnick, a mobility expert, blogger and director of mobility for ClickSoftware.  I had the good fortune of spending a few minutes with him this week, and to record this 2 part podcast.  In Part 1 we focus on HTML5 and how companies are using it.  In Part 2 we discuss tablet trends, Windows 8 and enterprise mobility.



*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility
Mobile Workforce Management
Field Service Software
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Mobile Commerce News Weekly - Week of September 26, 2011

The Mobile Commerce News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week.  I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

The value of financial transactions carried out via mobile phones will reach $245 billion worldwide by 2014 according to a new report by Ernst & Young.  Read Original Content

According to a recent announcement PayPal is now processing over $10 million per day in mobile transactions and expects $3 billion total in 2011.  Read Original Content

Research by Gartner shows that approximately 141 million consumers will have made payments using smartphones by the end of this year, up 38 percent from last year.  Read Original Content

Pyxis Mobile provides an agile, powerful, and secure mobile enterprise application platform.  It enables rapid cross-platform application development, unlimited data integration, enterprise-grade security, and the unique ability to change and update applications in real time.  This newsletter is sponsored in part by Pyxis Mobile, http://pyxismobile.com/

Macy’s and Bloomingdale’s are testing mobile devices in 350 stores to engage customers with products and help increase sales.  Read Original Content
Read more »
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Mobility ROI Weekly - Week of September 26, 2011, Part 2

This week I will publish several Mobility ROI reports (this is 2/3), as I have a bunch of ROIs that I have saved up over the past few weeks but have not had time to share. The ROI (return on investment) report includes ROIs that I come across in my weekly research on the topic of enterprise mobility. My goal is to create an archive of mobility ROIs that we can all use. I hope you find this helpful.

Aclaim Pallet Express recently installed a fleet telematics system using Trakm8 technology. Since the installation they have experienced a number of key benefits that contribute to their ROI:
  • ROI - reduced vehicle downtime and associated costs.
  • ROI - driving practices were adjusted and fuel costs reduced as a result of management's ability to monitor and supervise the driver's habits and routes. 
  • ROI - reduced fuel costs as a result of using more efficient routes.
  • ROI - reduced maintenance costs by developing more responsible driving habits.
Original Source

Webalo was chosen by University Hospitals Burmingham to outfit hospital employees and members of the National Health Service with mobile enterprise applications for their Blackberry devices. This allowed both Specialists at the University Hospitals and Doctors throughout the region to remotely access critical information and communicate with each other through their devices. The reported ROI’s were:
  • ROI - improved productivity and efficiencies as a result of pharmacists responding to requests for medication by looking up– from their smartphones – the details and characteristics of any of the 86,000 available drugs and instantly provide advice about suitability, availability and, if necessary, substitutions.
  • ROI - improved productivity and care as a result of doctors being able to obtain real-time assistance from UHB’s specialists. Once assistance is requested, Webalo connects the consulting physician to the details of the case, updates the records with the notes and advice provided by the consultant, and makes it all part of the patient’s permanent medical history.
  • ROI - the system has greatly accelerated the speed of diagnosis and treatments as a result of the use of the mobile solution.
Original Content

Panasonic Toughbooks are being used by ambulance service crews to record patient information and to update hospitals with time sensitive information while on route with patients. The use of Toughbooks in ambulances has the following ROIs:
  • ROI - important and critical health information can be sent to the receiving hospital ahead of the patient’s arrival which improves care and efficiency.
  • ROI - the number of unnecessary patient transfers will be reduced as a result of real-time and mobile data exchanges. 
  • ROI - driving efficiencies as a result of improved routing.
  • ROI - once this system is rolled out nationally, the savings could be as high as £150m annually.
Original Content



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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Field Mobility News Weekly - Week of September 26, 2011

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read M2M News Weekly
Also read Mobility Charts Weekly
Also read Mobility ROI Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

UPS recently announced that the company was able to increase the number of deliveries and reduce the amount of fuel consumed by 3.3 percent after using fleet management technology for their delivery vehicles.  Read Original Content

According to Forrester Research more U.S. workers use iPhones and Android devices combined than total BlackBerry users.  However, BlackBerry still leads when separately compared.  BlackBerry is used by 42 percent of workers, with Apple's iPhone accounting for 22 percent and Android devices 26 percent.  Read Original Content

The Global Wireless Local Area Network market in the Healthcare industry is expected to grow at an annual rate of 5.7 percent between 2010 and 2014.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

Recent research from Strategy Analytics Wireless Enterprise Strategies finds there has been a steady growth for mobile enterprise app stores.  This is mainly driven by the need to help users discover relevant apps to their line of business.  Read Original Content
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Mobility ROI Weekly - Week of September 26, 2011, Part 1

This week I will publish several Mobility ROI reports (read Part 2 here), as I have a bunch of them that I have saved up over the past few weeks but have not had time to share.  The ROI (return on investment) report includes ROIs that I come across in my weekly research on the topic of enterprise mobility.  My goal is to create an archive of mobility ROIs that we can all use. I hope you find this useful.

Norton Rose Group, an international business law firm, needed a mobile solution for their employees so they would have full access to company resources and information while on business trips.  Mobileiron was chosen to provide a mobile solution for Norton Rose employees. The company received the following ROIs:
  • ROI - Increased productivity by enabling 1,800 employees on three continents the ability to access company resources while traveling between offices and while meeting with clients on business trips.
  • ROI - Employees could keep business related information separate from their personal information on mobile devices which enabled a BYOD (bring your own device) policy.  A BYOD policy provides the benefit of reducing capital expenses.
  • ROI - Extended the user choice for mobility beyond corporate issued BlackBerry devices to iPhones, iPads and more.  Again, a BYOD policy provides the benefit of reducing capital expenses.
  • ROI - Secured and protected sensitive information.  Having a secure mobility system was essential to supporting clients' needs for privacy and the workforce's need for mobility.
  • ROI - Cost reduction by enabling different regions to set-up different policies and configurations to ensure compliance with local regulations.  This eliminated the need for different MDM (mobile device management) systems in different regions that would have increased costs.
Original source

Click Software recently provided Angilan Water, a UK based utility company, with a range of mobile enterprise solutions that included mobile-based scheduling and management programs that allowed employees to work more efficiently. The reported ROIs were:
  • Increased service levels by 33 percent
  • Reduced average travel per job by 24 percent
  • Decreased the works backlog by 95 percent in some process areas
  • Decreased overtime by 11 percent
Original Source

Helzberg Diamonds needed an easy way for their traveling employees to have access to relevant, updated data on inventory while on business trips.  Webalo was chosen to provide a mobile tool that gave employees the ability to access store inventory data through a handheld device.  The ROIs that followed were:
  • ROI - Increased productivity by enabling Helzberg employees to access company data while traveling across country.
  • ROI - Access to enterprise data via Android, BlackBerry, iPhone, Symbian, Windows Mobile, or Java-enabled devices enabled Helzberg employees to choose the best device for their needs.
  • ROI - Improved productivity and efficiencies by enabling Helzberg executives to view their sales reports and retail totals for all stores within a region on their mobile devices while traveling.
Original Source



*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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The HMTL5 Standard - Where Do Things Stand?

In this article we are going to explore the status of the HTML5 standard. The HTML5 specification from the World Wide Web Consortium (W3C) can be found at http://dev.w3.org/html5/spec/Overview.html.  A version-control record of all changes to the HTML5 standard are available at:

Predictions for the completion of the HTML5 standard vary widely. An article from Vision Mobile, published in June, states that HTML5 completion is not expected before 2014. (http://www.visionmobile.com/rsc/researchreports/HTML5%20and%20what%20it%20means%20for%20the%20mobile%20industry.pdf) 

In May of 2011 W3C announced, "W3C reconfirmed today that, as announced, these specifications are on track to become stable standards in 2014."


http://www.w3.org/2011/05/html5lc-pr.html.en

Regardless of when the HTML5 standard is completed, developers are taking advantage of the HTML5 features currently available. Contemporary Analysis recently conducted an online survey with web developers about HTML5. The survey was conducted on behalf of appendTo, an HTML5 and JavaScript consulting company. 84 percent of developers indicated they plan to use HTML5 in projects within the next 6 months. From the responses, the survey revealed the top HTML5 features that developers plan on using. Beyond the new HTML5 semantics, the most popular choices were:
  • Local data storage
  • Multimedia capabilities
  • Advanced graphics capabilities
  • 3D effects
Other HTML 5 features which developers want are:
  • Geolocation
  • Interactivity features, such as drag-and-drop
Sources for this article:



*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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M2M News Weekly - Week of September 19, 2011

Welcome to M2M News Weekly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices.  I aggregate the information, include the original links and add a synopsis of each article.  I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobility News Weekly
Also read Mobility Charts Weekly

Greetings!  This is Kevin Benedict offering a free report on enterprise mobility for everyone that completes my new enterprise mobility survey.  At the end of the survey is a place for you to leave your name and email address.  I will send the results of this survey to all participants.  I believe we can all learn some very interesting and perhaps unexpected information from this survey that will help us plan and develop good strategies.  Take the Survey Here!

According to InMedica, a division of IMS Research, the telehealth market will be valued at $6.28 Billion By 2020.  Read Original Content

Healthcare market research firm Kalorama Information says in 2010 the market for wireless technologies in healthcare in the U.S. was valued at $4.4 billion, more than triple since 2005.  Read Original Content

Data from ABI Research shows that the cellular M2M embedded module market experienced a more difficult than expected year in 2010.  Although total unit volumes continued to rise, reaching nearly 34 million units shipped in 2010, total industry revenue fell from roughly $996 million in 2009 to about $841 million in 2010.  Read Original Content

ClickSoftware is an SAP mobility partner and the leading provider of automated workforce management and optimization solutions for every size of service business.  This newsletter is sponsored in part by ClickSoftware - http://www.clicksoftware.com/.

An IBM survey conducted in June found that 80 percent of participants were willing to spend upwards of $100 for a medical device that remotely monitored their health.  Read Original Content
Read more »
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Enterprise Mobility in Asia - Tokyo and Singapore


Eggs with Benedict EMEA
Tour Team
I am excited to report that I will be speaking on enterprise mobility in Tokyo (November 14th and 15th) and in Singapore (November 17th and 18th) in November of 2011.  This is an updated and Asian version of my "Eggs with Benedict" enterprise mobility speaking tour that I presented across Europe this past summer. 

K2 Partnering will be sponsoring my speaking and educational trip for companies interested in learning more about enterprise mobility strategies and tactics.  If you are interested in participating please contact me for the details.

I hope to see you there!

*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
- No comments:
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