Showing posts with label psion. Show all posts
Showing posts with label psion. Show all posts

Field Mobility and M2M News Weekly – Week of June 24, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Two RFID rugged mobile computers are now available to help retailers simplify inventory management - Honeywell’s Optimus 5900 RFID mobile computer and Motorola’s MC3090-Z RFID mobile computer.  Read Original Content

Raco Wireless and Enterprise Mobile are working together to increase the popularity of M2M services, helping businesses without telecom expertise launch M2M services.  Read Original Content

A survey conducted by researchers at Sam Houston State University and Southern Arkansas University from 2005 to 2012 reveals that the utilization of RFID systems by manufacturers in the United States to track inventory has grown at a steady pace.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo.

In a move that may spell trouble for the portable GPS device market, Apple has announced the launch of Maps, its in-house mapping and GPS navigation service for iOS devices.  Read Original Content

A new e-book is available from NetMotion Wireless “The Top 5 Best Practices for Field Mobility”.  Read Original Content


Impinj has launched a new web-based analysis tool, the Store Performance Simulator, to enable retailers to perform “what-if” scenarios to aid in deciding whether or not to utilize RFID technology.  Read Original Content

RFID product maker Intermec has announced it will lay off 7 percent of its workforce in a move to cut costs.  Read Original Content

Field Mobility and M2M News Weekly – Week of June 17, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Mojix has announced the availability of their new Mojix STAR 3000 RFID system, capable of locating passive RFID sensors in large areas with coverage in excess of 200,000 square feet.  Read Original Content

Tanning product company New Sunshine is using RFID technology to protect its products and consumers from illegal product diversion.  Read Original Content

Over 40 of Iowa’s 99 counties are incorporating a system at the polls to scan barcodes on driver’s licenses and voter registration cards to check in voters.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo.

DataDyne has developed a cloud-computing application, EpiSurveyor, which will utilize mobile devices to make real-time electronic data collection possible for nonprofit and government organizations.  Read Original Content

Vehicle mount mobile computers may be a solution to some of the challenges of warehouse operations.  They must be able to withstand extreme temperatures, have keypads that are accessible to drivers wearing heavy gloves, and come equipped with full screen displays that are visible in different lighting environments.  Read Original Content


An M2M solution from web-based telematics provider, Traffilog, will be installed in public service vehicles in the U.K. in time for the 2012 Olympic Games to ensure passenger comfort, safety and security.  Read Original Content

Field Mobility and M2M News Weekly – Week of June 10, 2012


The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Deutsche Telekom has launched an online M2M marketplace for manufacturers and dealers from around the world to offer their hardware, software, apps and solutions relating to M2M communication. Read Original Content

Better inventory visibility, greater supply chain management, improved sales and better customer service are driving demand for RFID technology in the apparel industry.  Frost & Sullivan predicts that with a widespread implementation of RFID technology into the industry, the market will reach $1478.1 million in 2017.  Read Original Content

PreisEnte has introduced a barcode scanner app, which will enable consumers to find the right barcode scanner by business and application.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo.

Bell Mobility and Econz Wireless have partnered to offer three new mobile business solutions:  A mobile time and attendance with GPS application; a mobile field service dispatch and work order management system; and a GPS tracking solution for employees and assets.  Read Original Content

O2 UK and Jasper Wireless are collaborating to deploy a cloud-based platform for management of M2M connections, enabling the quick and efficient rollout of connected devices for customers plus real time management and global support.  Read Original Content


The University of Pittsburgh Medical Center has implemented an RFID solution for automated temperature monitoring, and plans to deploy wireless monitoring and asset tracking for most of its U.S. hospitals.  Read Original Content

Sony has introduced two new rugged Android-based smartphones, which will be available globally in the third quarter of 2012, the Xperia Go and the water and dustproof Xperia Acro S.  Read Original Content

Field Mobility and M2M News Weekly – Week of May 27, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

The new Cyber Navi GPS system uses an augmented reality heads-up display attached to a vehicle’s sun visor and displays the map and directions right in front of the driver.  Read Original Content

 A barcode app that assists users in reading what is written in barcodes reached 1 million downloads in 2011.  The “Bar-Code” app, created by a self-employed developer, provides a method to use the scanned barcodes in other software.  Read Original Content

The rugged “Presto” tablet used by E La Carte allows diners to view and order from a digital menu, and pay using the in-built card reader and is now used in 600 restaurants in the U.S. and worldwide.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

Nielsen has released figures illustrating how consumers use their smartphones when shopping – comparing prices, scanning barcodes and redeeming coupons.  Read Original Content


Major Software as a Service benefits to mobile workforce management include:  Fast deployment, improved reliability and paper reduction.  A whitepaper, “Mobile Workforce Management Gets SaaSy”, is now available from TOA Technologies.  Read Original Content

The Forsyth County Sheriff’s Office in North Carolina has found that the iSynergy and iScan electronic content management solution saves time and money, allowing patrol officers with in-car computers to access important information immediately from the field.  Read Original Content

M2M, SAP and Enterprise Mobility

I had an interesting call with the team at DSI Online this week.  They are a veteran enterprise mobility company, that integrates with Oracle and SAP, and they are also big into M2M (machine to machine) communication.  Any company involved in plant maintenance, enterprise asset management and utilities would benefit from being able to remotely communicate with machines in distant locations and monitor their operations for maintenance and repair requirements.

This week I also learned a new M2M related acronym, MBAN (mobile body area networks).  This is the acronym for wireless sensors that can remotely report on the health of the patient wearing them.  In a presentation by SAP's Mobility team in Rotterdam that I attended this week, they showed a slide that said Health Monitoring is going to be one of their mobile priorities.  Can you see the trend toward convergence of M2M and enterprise mobility?

According to recent studies by the FCC as reported by The Wall Street Journal in an article titled Medical Devices in Hospitals to Go Wireless published on May 24, 2012, an unmonitored patient has a 6% chance of surviving a cardiac arrest, compared with a 48% chance for a monitored (M2M connected) patient.  That sounds like a good ROI to me!

SAP certified partner ILS Technology has documented some good reasons for connecting M2M solutions to ERPs like SAP.  In an article, Case Study: Emerson Network Power, ILS Technology describes the requirement for M2M Monitoring.  Emerson Network Power manufactures the Liebert brand of precision cooling and power management solutions for data centers. The company provides cooling units, uninterruptable power supplies (UPS) systems, batteries, and other components that help keep data centers from overheating, and ensure that back-up power kicks in if there is any type of electrical interruption.


Large data centers are complex facilities to manage. The heat generated by the racks of servers has to be dissipated using special cooling equipment, and each device requires specialized back-up power equipment to ensure up time. Emerson manages data centers for large companies that can’t afford any type of power failure. The back-up systems Emerson provides are critical, because they can keep the equipment powered in case of a system failure or power outage, until the emergency generators can kick in. If the cooling and power systems fail, a data center could potentially lose capacity or even go offline.

The ramifications of an outage for any Fortune 1,000 company can be phenomenally costly. If a regional bank loses its ATM network, it can cost upwards of $50,000 per minute. Because of the high cost of downtime, Emerson’s customers rely on ILS Technology (an M2M solution provider) to ensure downtime doesn’t occur.
PSION's EP10

The equipment documented above can all be connected to and monitored by M2M wireless chips that can report back to EAM (enterprise asset management) systems and in turn can automatically issue service tickets to field services organizations.  See the connection between M2M, SAP and enterprise mobility?  The enterprise mobility solutions tie backend EAM, dispatch, scheduling and work order management solutions to mobile service technicians using devices like Psion's EP10.


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Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Field Mobility and M2M News Weekly – Week of May 20, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

By leveraging GIS technology to automate the collection of field data, Intermountain Gas Company obtained a 20 percent improvement in the efficiency of field survey crews.  Read Original Content

KORE and ILS Technology have formed a partnership to accelerate M2M deployments across enterprise organizations.  The goal is to enable organizations to access, view and analyze M2M data on existing enterprise IT systems.  Read Original Content

To aid developers in selecting the appropriate cellular and connectivity hardware for their M2M devices, Qualcomm has created a searchable database, M2MSearch.com.  Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

SkyWave Mobile Communications has introduced a new series of M2M terminals with dual mode satellite-cellular capability.  The IDP-780 is designed for land mobile applications and offers an extended satellite payload and dual SIM capability.  Read Original Content


Research and Markets has released the “2011 RFID Brand Report,” ranking the best-known and most respected companies in the RFID market overall based on a survey of 500 RFID journal readers.  Read Original Content

After implementing an automated field workflow using tablet devices, the Norris Public Power District in Nebraska has seen up to a 75 percent time savings.  Read Original Content

Field Mobility and M2M News Weekly – Week of May 13, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

B&B Electronics Manufacturing Company has launched an 802.11 b/g WiFi access point to provide M2M equipment with wireless networking capabilities.  B&B is a developer of rugged wireless and M2M solutions for harsh environments. Read Original Content

The proliferation of M2M devices is one of three technology trends converging to take building automation to the next level. Read Original Content

Novatel Wireless and NexTraq have signed an agreement for Novatel to provide its MT 3000 device for NexTraq’s GPS fleet tracking solution. Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

Several technological advances are showing that RFID is living up to the hype.  The integration of ePaper with RFID tags, thin film technology/printed electronics and thin film technology/nanotechnology will all have a significant effect on the future of RFID. Read Original Content

Walt Disney World in Florida is testing a new FastPass system with RFID technology and iPad devices. Read Original Content


Benchmark Electronics has developed a reference design, the Grizzly Tablet, for key markets such as medical and industrial control equipment, including aerospace and defense. Read Original Content

Field Mobility and M2M News Weekly – Week of May 6, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

GPS technology provides a method for keeping track of seniors that may wander off – GPS shoes are able to track where the wearer goes and if he or she leaves a safe zone. Read Original Content

The global field service management market is predicted to reach $375.8 million by 2015, and the increasing need to drive workforce productivity is a key factor contributing to the market growth. Read Original Content

The U.S. Army Geospatial Center recently released a new smartphone app for data survey and analysis.  The HyDRA app uses Google Maps and Google Earth and was developed to provide the Dept. of Defense logistics and geospatial intelligence-related water communities with information on water resources data collection, visualization and dissemination in a mobile, enterprise-enabled environment. Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

FieldAware has released a free white paper titled “The Advantages of True Mobility in Field Service Organizations”.  The report provides information and data showing that mobile field service automation can increase worker productivity by an average of 27 percent and increase overall profitability by an average of 17 percent. Read Original Content

Huawei and Simple Solutions have entered into an agreement which will allow Simple Solutions to sell and support Huawei embedded cellular modules into the M2M market in certain countries in the European Union. Read Original Content


PayNearMe has launched a fully mobile cash payment system. Using barcode technology, a consumer can order goods online via smartphone or PC, and then pay via their smartphone at a participating retailer such as 7-Eleven using a payment screen and barcode scanning. Read Original Content

Field Mobility and M2M News Weekly – Week of April 29, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Cisco Systems predicts there will be over ten billion mobile internet-connected devices in 2016, including M2M modules. Read Original Content

Telenor Connexion has been selected by Microwave Technology to provide an M2M solution to connect scientists in the field across six continents, enabling them to provide a worldwide tracking and monitoring system for wildlife. Read Original Content

A white paper is available from UBM Techweb entitled, “Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery.” Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

Trimble has launched the next-generation of its Trimble GPS Pathfinder family — the Trimble Pro 6H and Pro 6T receivers for GIS and mobile mapping. Read Original Content

NEC and Wyless have partnered to create a strategic alliance to explore end-to-end M2M service opportunities. Read Original Content


A survey conducted by Ryzex and 1st Touch in the UK revealed that 67 percent of local government and social housing organizations have integrated rugged or semi-rugged mobile technology. Read Original Content

Field Mobility and M2M News Weekly – Week of April 8, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

M2M solutions and services are a way for telecommunications companies to offer value to their customers.  While much of the focus in M2M has traditionally been in industries such as energy, transportation, healthcare, and security, consumer products present a strong area of potential. Read Original Content

There is a high growth opportunity in India for M2M modules. According to a study conducted by 6Wresearch the M2M modules market in India will generate $93.38 million by 2016. Read Original Content

The Mesa Rugged Notepad from Juniper Systems has been selected as a tool for a community-based wildlife monitoring program, conducted by the Nunavut Wildlife Management Board, where native Inuit hunters are recording valuable wildlife population harvest data throughout the Canadian Arctic territory of Nunavut. Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

The Army is actively working on the requirements for mobile electronic devices to be used to capture medical information to support deployed soldiers.  Plans are to demo a mobile medical app on the Joint Battle Command Platform mounted device later this year. Read Original Content

Rugged and mobile computing systems are essential for our military in the field.  Mobile Demand provides rugged tablet PCs to meet the needs for durable equipment. Read Original Content


According to IDC, 916 million “smart connected devices” were shipped in 2011, with revenue totaling $489 billion.  IDC predicts the number will jump to 1.1 billion for 2012, and 1.84 billion by 2016. Read Original Content

Field Mobility and M2M News Weekly – Week of April 1, 2012

The Field Mobility and M2M News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Marketing News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

InSync Software has announced the availability of Sapphire, its new iApp 4.0 application platform.  Sapphire features enhancements that include GPS device support and smartphone support for InSync Mobile. Read Original Content

Law enforcement's use of geospatial analytics has moved far beyond a couple of researchers or the fictional exploits of the television show Numb3rs; and businesses are now following their example in using GIS technology and applying geospatial predictive analysis to their businesses. Read Original Content

New 2010 U.S. Census datasets are now available and can be downloaded as a collection of layer packages from ArcGIS. Read Original Content

Since 1995, Syclo has enabled hundreds of companies in 37 countries and industries supercharge their businesses with mobility.  This newsletter is sponsored in part by Syclo. http://www.syclo.com/.

The RFID Journal has announced the finalists for the 2012 RFID Journal Awards, in categories including Best RFID Implementation, Most Innovative Use of RFID, and Best Use of RFID to Enhance a Product or Service. Read Original Content


The French North Pole 2012 Expedition will be using the Algiz XRW notebook by Handheld for communications and computing during its five-week expedition. Read Original Content

QRCs, T-Shirts, Pick-Up Lines and Smartphones

QRC 
This week I walked into a Walgreens store with my wife and saw that all of the employees were wearing T-Shirts with QRCs (quick response codes) on their sleeves.  The clerk did not know what they were.  Being me, I walked up to the clerk and asked if I could scan his sleeve.

I used the Redlaser app on my iPhone to scan the QRC.  It launched a website about an upcoming walk the company was sponsoring to raise funds to fight some disease.  I thought the whole incident was humorous.

Employees are walking around with coded messages on their clothes with messages they do not know.  However, it did get me thinking, which is not always useful.

What if people that are hanging out at pubs all started wearing QRCs on their clothes?  If you are interested in a person, you can simply walk up to them and scan their QRC, which would launch a website with their details.  Seems like an efficient way to learn about a person without actually having to talk to them.

First impressions would be of out-stretched hands with a smartphone pointing at them.  You would need to pay particular attention to the way your hand and smartphone looked.  You would need to think about the impression your particular smartphone would give your victim.  Is it a feminine phone, or a male phone?  Is it large, rugged and industrial, or small and shiny?

I imagine this could launch a whole new breed of "pick-up lines."

PSION EP10


"Do you often get scanned in here?"

Perhaps people would start wearing multiple QRCs on their clothes, each with a different message.  When a person approaches with their out-stretched hand preparing to scan you, you can quickly decide which QRC to expose.

QRCs can evolve into a whole new pub language.  Perhaps you can have different QRCs all over your clothes.   Complete conversations could be conducted simply by exposing different QRCs.  

I am going to stop thinking now.


Join me this week for a webinar called, Making Sense of Mobile Middleware!  I just completed writing a full whitepaper on this subject and will be sharing the details on this webinar.  I hope to see you there.

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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: PSION's Gregg Anderson

As much as we like to talk about smartphones and tablets on this site, there remains a huge market for ruggedized and industrial grade mobile handheld computers.  Gregg Anderson, with PSION, shares some of the latest developments in this area in an interview that I recorded with him last week at the SAPinsider Mobile2012 conference.




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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Thinking about Mobile Devices for Field Services?

Boise Foothills
It is interesting listening to mobility vendors today.  Many began as recent start-ups and their entire mobility careers have been focused on supporting white collar workers using powerful smartphones integrated with ERPs.  However, mobility vendors that started a decade or more ago see the world in a different light.  They are more sensitive to the needs and requirements of the field service technician, the lineman and inspector.  These users are in the field, on remote job sites and subject to the weather and harsh working conditions surrounding them.  These workers appreciate the term, rugged, especially as it relates to mobile devices.

PSION EP10
There is a big difference between working environments, which should be considered and influence the kinds of mobile devices selected for use by your mobile workforce.  When I am jogging outdoors it is very hard for me to stop in the bright sunlight of Boise, Idaho and read the screen on my iPhone.  It is very dim in bright sunlight.  What if my entire work was dependent on me using an iPhone app in these conditions?  It would be bad.  My eyes would suffer.  Different working environments absolutely need different kinds of screens, batteries, barcode scanners, RFID, keyboards and different levels of ruggedness.

Syclo, a mobility vendor with many utility and field services customers, has recently published a useful FAQ paper for organizations considering the merits of different kinds of devices.

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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Syclo and IBM's Maximo for Enterprise Asset Management

Many people know Syclo as a mobility partner of SAP, particularly in the EAM (enterprise asset management) space, but did you know they also work with IBM's Maximo in the EAM space?  I was reading today about Syclo's Smart Work Manager version 7.5 for Maximo.  Here is a list of some of the supported features and capabilities:


PSION's Durable Enterprise PDA
EP10
Work Orders
Location
Short/long description
Priority and status
Field generated work requests
Data Capture
Time/attendance
Parts and material used
Failure codes
Plans and Histories
Job plans
Safety plans
Equipment work order history
Advanced Functions
E-validation and E-signature
GPS, GIS enabled
Assignment Manager

An area of particular interest to me was the workflow description in Syclo's press release, "...your technicians are guided through intuitive, action-driven workflow to ensure they capture all relevant information - including work performed, failure codes, parts used, and more."  The ability to guide your workforce through specific tasks, in remote locations, using mobile apps is becoming increasingly important, especially in utilities where they are losing many of their most experienced workers due to retirement.

Enterprise asset management is one of those areas that many solutions come together.  A mobile EAM system can include:

  • Work orders (field service management)
  • Time and attendance (HR and payroll)
  • Parts and material used (inventory levels, suppliers, re-order, etc.)
  • Safety plans (worker safety and compliance) 
  • GIS/GPS tracking
  • etc.
Most mission critical mobility solutions, that offer competitive advantages, are not just one mobile app connected to one backend system.  It is a mobile app connected to many backend systems in unique combinations.


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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility and Institutional Memory

This tablet mentions the
Library at Alexandria
During the past year I consulted with many different utility companies around the world that all seemed to be facing the same challenge, recruiting and training a new generation of workers before their aging workforce retires.  Their biggest concerns were capturing institutional knowledge that resided only in the minds of their aging workforce, and passing it down to the next generation before it was lost forever.

The challenges faced by these utilities reminded me of the ancient Library at Alexandria (Egypt). It was the first known library of its kind with funding and a mandate to collect books from around the world for the purpose of aggregating the world's knowledge in one place.  It succeeded for a time, but during Julius Caesar's visit to Alexandria in 48 BC his forces "accidentally" burned down the library and its entire collection.

Every time I think about this disaster I cringe.  Just think about the volumes of history and knowledge that were lost in that ancient fire!

Now let's return to the challenges facing the utilities.  The knowledge they seek to collect and save, is often the unwritten knowledge.  Knowledge about the locations of assets, projects, job sites and the history behind each.  The lessons learned, experiences and knowledge about the most effective ways to accomplish various tasks.


Enterprise mobility solutions may not help solve their current problems, but it can help resolve this problem in the future.  Mobile devices and mobile apps can today be configured to automatically capture all kinds of digital data rather than just ink on paper.  It can capture date, time, location, photos, bar code, RFID, geo-tags, data from any bluetooth enabled data capture devices, audio files and videos.  All of these data capture tools are in addition to the standard mobile app data fields where data can be manually entered by the mobile worker.

PSION EP10 Durable PDA
This captured digital data can be stored in data warehouses, associated with a GPS coordinate and analyzed.  This data can be associated with physical locations, and when the next generation of workers (or next year's) need archived information about a location, job, project, customer, plan, infrastructure design, etc., real-time business intelligence systems will analyze the "big data" and provide this information in seconds to mobile devices.

Collecting and utilizing institutional knowledge has never been easier.  However, it must be part of your mobile strategy and enterprise mobility plan or this opportunity to capture institutional data will be missed yet again.


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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Velocity in Field Services


Velocity - the speed and
direction of an object.
Velocity is usually a physics term, but it can also relate to enterprise mobility and field services in particular.  The term velocity is often used to describe the speed and direction of an object.   In my workshops, I use it in the context of enterprise mobility and field services to describe the ability to quickly bring all required resources (personnel, skill sets, equipment, parts, customers, schedules, etc.) to the point of need (i.e. job site) at the right time in order to optimize production and efficiencies.

How do you increase velocity?  It requires real time data exchanges between your mobile workforce, mobile assets, mobile inventories, mobile equipment, customers etc.  You need to understand the locations, status, availability and arrival and departure time of all required components.

Real-time mobile data exchanges
with PSION's EP10
From a mobile data perspective you need to have real-time mobile data exchanges that include the ability to send and receive the right data, with the right people, at the right time, in the right amounts, on the right devices.

Velocity, in the context of enterprise mobility, is a purposeful strategy.  It requires IT infrastructure that is designed to avoid latency in real-time data exchanges.  It requires a unified view of the "real-time" status of all relevant players and objects necessary to optimize the delivery of services in the field.

My mantra is, "Mobile technologies without mobile strategies is wasted."

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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Onyeka Nchege

I had the good fortune to interview CIO Onyeka Nchege with Coca-Cola Bottling Company Consolidated this week at the Enterprise Mobility Exchange in Las Vegas. Onyeka gave an insightful presentation in which he warned IT organizations to become the owners of enterprise mobility or else.



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Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Field Services, Enterprise Mobility and Strategies

I had the thrill of meeting many great people last week while consulting and advising a large European utility company on enterprise mobility, real-time enterprises and networked field services.  I spent four days onsite working with multiple teams understanding their current strategies, processes, ambitions and challenges and helping them formulate an enterprise mobility strategy that would work for them.

The late military strategist, Colonel John Boyd always taught that success in the field comes from three key points in the following order:
  1. People (well trained, intelligent, motivated)
  2. Ideas (good strategies, processes and philosophies)
  3. Things (technologies and resources)
I believe the Colonel.  The team from the utility requested that I spend the week with them helping them to understand enterprise mobility from a global perspective, and to learn what other best in class organizations are doing.  I worked very closely with this team, had good food, laughter and lodging (a castle), and know these people to be motivated and brilliant thinkers. 

We explored their current environments across multiple regions, goals, challenges, processes and infrastructures.  I shared best practices, what I have seen other best in class companies doing to optimze their field services strategies, and provided recommendations.  

The end result of our work together was an understanding of the mobile technology architectures, frameworks and infrastructures that would be needed to support their ambitions and strategies to run a best in class, real-time, field services organization.

Now back to the Colonel's points.  At the utility company, we first needed to understand what the strategies (Ideas) for delivering field services were or should be before we could hope to focus in on the appropriate technology to support it.  We spent the first part of our time together discussing the definition and vision of the "real-time" field services organization.  We asked ourselves, "What does a real-time service organization look like, and what strategies and processes need to be adopted in order to support and manage it?" 

Once the team at the utility company identified the vision they had for their organization and processes, the next step was to review the technologies (Things) needed to efficiently and cost-effectively support their vision.

If your organization would benefit from this kind of workshop, please contact me.

Upcoming Events

Field Mobility 2011 Australia - October 25 - 27, 2011
Enterprise Mobility Exchange, Las Vegas - November 2 - 3, 2011
Kevin Benedict Speaking Tour, Tokyo - November 14-15, 2011
Kevin Benedict Speaking Tour, Singapore - November 17-18, 2011

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
The Evolution of Enterprise Mobility
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Recorded Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
Healthrageous Mobility Case Study
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform 

Ruggedized and Industrial Mobile Device Articles

Consumer Smartphones or Industrial Smartphones?

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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Podcast Series: PSION's CEO John Conoley, Part 2

This is Part 2 of an interview with PSION's CEO John Conoley (listen to Part 1).  In this segment John shares his strategies for managing a manufacturer of rugged handheld computers through challenging economic times and a rapidly changing mobile device landscape.




*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict