Showing posts with label mobile enterprise strategies. Show all posts
Showing posts with label mobile enterprise strategies. Show all posts

Field Services, Enterprise Mobility and Strategies

I had the thrill of meeting many great people last week while consulting and advising a large European utility company on enterprise mobility, real-time enterprises and networked field services.  I spent four days onsite working with multiple teams understanding their current strategies, processes, ambitions and challenges and helping them formulate an enterprise mobility strategy that would work for them.

The late military strategist, Colonel John Boyd always taught that success in the field comes from three key points in the following order:
  1. People (well trained, intelligent, motivated)
  2. Ideas (good strategies, processes and philosophies)
  3. Things (technologies and resources)
I believe the Colonel.  The team from the utility requested that I spend the week with them helping them to understand enterprise mobility from a global perspective, and to learn what other best in class organizations are doing.  I worked very closely with this team, had good food, laughter and lodging (a castle), and know these people to be motivated and brilliant thinkers. 

We explored their current environments across multiple regions, goals, challenges, processes and infrastructures.  I shared best practices, what I have seen other best in class companies doing to optimze their field services strategies, and provided recommendations.  

The end result of our work together was an understanding of the mobile technology architectures, frameworks and infrastructures that would be needed to support their ambitions and strategies to run a best in class, real-time, field services organization.

Now back to the Colonel's points.  At the utility company, we first needed to understand what the strategies (Ideas) for delivering field services were or should be before we could hope to focus in on the appropriate technology to support it.  We spent the first part of our time together discussing the definition and vision of the "real-time" field services organization.  We asked ourselves, "What does a real-time service organization look like, and what strategies and processes need to be adopted in order to support and manage it?" 

Once the team at the utility company identified the vision they had for their organization and processes, the next step was to review the technologies (Things) needed to efficiently and cost-effectively support their vision.

If your organization would benefit from this kind of workshop, please contact me.

Upcoming Events

Field Mobility 2011 Australia - October 25 - 27, 2011
Enterprise Mobility Exchange, Las Vegas - November 2 - 3, 2011
Kevin Benedict Speaking Tour, Tokyo - November 14-15, 2011
Kevin Benedict Speaking Tour, Singapore - November 17-18, 2011

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
The Evolution of Enterprise Mobility
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Recorded Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
Healthrageous Mobility Case Study
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform 

Ruggedized and Industrial Mobile Device Articles

Consumer Smartphones or Industrial Smartphones?

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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Mobile Expert Video Series: ClickSoftware's Moshe BenBassat, Part 1

I was able to catch up with Dr. BenBassat, Founder/CEO of SAP Partner ClickSoftware and interview him on mobile enterprise strategies this week at SAPPHIRENOW 2011.  This is Part 1 of 2.  Watch Part 2 here.





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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Mobile Expert Video Series: Smartsoft Mobile's Ed Krufka

Ed Krufka shows off their mobile enterprise asset managment application that SAP is demonstrating in the Mobility Theater.  This is an iPad application.





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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Mobile Expert Video Series: SAP's Dr. Ahmed El Adl, Part 2

This is the second interview that I recorded with SAP's Dr. Ahmed El Adl at SAPPHIRENOW 2011.  In this interview he describes the strategies necessary for implementing a mobility strategy.



Sponsored Ad: Pyxis Mobile provides an agile, powerful, and secure mobile enterprise application platform. It enables rapid cross-platform application development, unlimited data integration, enterprise-grade security, and the unique ability to change and update applications in real time.  http://pyxismobile.com/
*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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Tour of the Mobile Enterprise Strategies Site

Tour Our Site!
Many of you may be accessing my articles, newsletters and other content through RSS feeds, Twitter, Readers or other websites so have not spent much time on my blog site.  Because of this, I wanted to share a list of available tools on my site that you can use when engaged in research on issues related to enterprise mobility.

On the left sidebar is a menu of the different pages associated with this site.  These pages contain the archives of my newsletters, interviews and video recordings.  You can click on each of these areas and quickly scan the titles for something of interest.
When I am preparing a research paper, analyst report or presentation, I quickly review the last few weeks of newsletters to see all of the latest industry numbers.  These newsletters are focused on market numbers and industry trends so this is a good collection.

On the right sidebar of the blog site is a "Search this Blog" field.  This feature will search over 1,000 blog articles on this sight for the key word that you enter.

In the Mobile Expert Interviews section,  http://mobileenterprisestrategies.blogspot.com/p/mobile-expert-interview-series.html, you can see recorded interviews with executives and mobility experts from many of the leading enterprise mobility vendors.

Again, on the right sidebar you can see the archive of articles listed by date.  You can review articles all the way back to 2006, although I would not recommend it.

Back on the left sidebar is a list of the most popular articles over the past few weeks.

You can also sign-up to receive my articles, newsletters, podcasts, vodcasts (video podcasts) and other content via email by signing up here http://feedburner.google.com/fb/a/mailverify?uri=EnterpriseMobilityStrategiesForSapAndOthers&loc=en_US.

You can also join the community discussion on issues related to enterprise mobility by joining the SAP Enterprise Mobility group on Linkedin here, http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro.

If you are conducting research on enterprise mobility, I would suggest this site is one of the best places to start as I have already aggregated all of the industry numbers and trends here.

Enjoy!


***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin

Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.
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