Showing posts with label smartphones. Show all posts
Showing posts with label smartphones. Show all posts

Kevin Benedict Interviews Micron's Mike Bokan at Mobile World Congress 2015

In Boise, Idaho, Micron is a very big deal.  They employ thousands of engineers and technicians in Boise to design, develop and manufacture memory for smartphones, sensors, computers and any other type of system requiring memory.  They are also a major donor to Boise State University and many other organizations in the region.  They are also a big deal in the rest of the world as their memory is found in most mobile and wireless devices at the Mobile World Congress 2015 in Barcelona this year.  In this interview with Micron's Mike Bokan, VP of Worldwide OEM Sales, we discuss the different kinds of mobile and IoT devices that require memory.  Enjoy!

Video Link: http://youtu.be/xyr4r2TKhgU


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Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict Interviews CCS Insight's Nick Mcquire on 2015 Enterprise Mobility Trends

I had the honor of meeting up with my friend Nick Mcquire this week in Stockholm, Sweden at the EMM World conference.  This enterprise mobility management conference located in the high tech capital of Sweden, Kista, featured many speakers including Google at Work, Intel, Pega Systems, Cognizant, CCS Insights, Red Hat's Feedhenry and many more.  In this interview we discuss what we learned at the conference and the trends we see in 2015.  Enjoy!

Video Link: http://youtu.be/XnvBy8wtMjE?list=UUGizQCw2Zbs3eTLwp7icoqw

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Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Misusing Mobile Apps in the Enterprise

Thinking-Time
As the definition of productive work-time evolves from physically being on a production line or in an office, to anywhere and anytime you are contributing to the goals of your employer, there also needs to be an evolution into new ways of valuing and managing time.

I recently watched, with great interest, a passenger sitting next to me on a plane answering dozens of emails in the course of a few minutes. At the rate of the responses flying off of the laptop next to me, I suspected the emails were not on topics like complex legal briefs, new government policies, innovative business plans or scientific experiments.  I genuinely felt sorry for this person.  It seemed a shame to me, a waste of brainpower to have some very capable communicator (typist at least) answering mass volumes of simple emails when there are great-unsolved issues begging for mental energy and committed time like great public works, innovations, inventions, health and scientific breakthroughs.  These accomplishments require thinking-time, not mindless busy work.

If the passenger’s massive digital stack of messages were the accumulation of days worth of communications and then efficiently dispatched during travel thus freeing up quality thinking-time, then I am a fan of the process I witnessed.  However, if that digital stack represented a typical day, then something is wrong.  We are wasting thinking-time, and that is a travesty.

The human brain has a great capacity to love, inspire, invent, improve, design and solve.  Why would we insert this amazing organ into a mindless process?  We can develop code for that.

Today, mobile devices and apps are NOT being used effectively.  We are using them to reduce and restrict thinking time - thinking that could be dedicated to solving problems, improving humanity, developing relationships and advancing the good.  An effective and efficient use of mobile devices and apps would be to use them to expand thinking-time, by reducing outside interferences and mindless busy work.

Just about anything of substance and value requires thinking-time.  Are companies valuing thinking-time as they should, or are they reducing thinking-time by packing more mindless busy work, data collection and reporting into a day via mobile apps?  I think it is time for each of us to be a bit more critical of the way technologies are being applied.  Are we thinking too small, or not at all?



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Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobility, Metamemory and the Connected Second or Third Brain

Does having a library close to your home erode your brain's ability to remember?  Unlikely right?  But many people continue to believe that having information available nearby, such as in your pocket or purse does.  I have heard people speculate that access to Wikipedia and other personal cloud or internet content via smartphones must negatively impact memory?  That claim just does not make sense to me.

Today, I read an article by Clive Thompson titled, "Is Google Wrecking Our Memory."  In this article Thompson says the short answer to the question in his article title is no.  Seems about 30 years ago Harvard psychologists Daniel Wegner, Ralph Erber and Paula Raymond noticed humans use a memory process called "transactive memory" whereby we remember where to find answers in other people.  For example Wegner's team noticed spouses often divide up who remembers what.  The wife might remember everyone's birthdays, but the husband remembers what kind of work all the various family members do and where they live.  Combined, the couple has a great memory. Uncoupled, their memory is incomplete.

It turns out we are all pretty bad at memorizing details (unless we are passionate about something), but really good at memorizing where to find information.  As a result humans quickly come to recognize who knows what and where to find answers.  The end result is a group of friends or family members quickly recognize who in the group knows about certain things - Ralph knows about cars, Mary knows about geography, Claus knows the Bible, Susan knows computers, etc.  This recognition of where to find information is called "metamemory." You know where information is stored and can retrieve it quickly from your friend's brain.  This metamemory expands your memory to a group memory, or a network of memories.

Before computers, the cave men knew which cave contained the painted story of a great hunt.  As languages developed, people soon recognized who amongst them maintained specialized knowledge.  A village leader may have been the person who used their networking skills and metamemory to get things done.  They knew which member in the village knew how to solve a particular problem.

Today, we use our smartphones' access to Wikipedia as the painting on the cave wall.  In businesses we know our customer and sales information is kept in our CRM system.  We recognize where the information is stored.  Our metamemory has expanded from cave walls, to people, to books, to Wikipedia and our business solutions.  We continue to develop our metamemory, it is just not limited by geography or people today, or is it?  Where are Mary and Susan when you need them?
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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility
***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mission Critical - Mobile Device Management and Control

Have you ever thought about how a company should manage battery life on a smartphone when they support a BYOD IT environment?  Think about it, a person brings their own smartphone to work that only has 10% battery charge, they drive 40 miles out to a job site and their battery dies. They have a dead device when they should be updating work orders, inventory levels, schedules, job status and new product sales.

I am personally impatiently waiting for the release of iPhone 5, because my iPhone does not hold its charge any longer.  By about 1 PM, my battery is getting low.  I am lucky I don't need to use it to take product orders and scan bar codes throughout the rest of the afternoon.  If this impacted my productivity, and I had an employer, I wonder if they would ask me to go out and buy a new personal device?
Click to Download

In many industries and businesses it is not enough to simply hope your workforce manages their personal mobile devices efficiently and reliably, as the business is too dependent upon it.

MDM (mobile device management) systems are intended to help a company manage mobile devices.  There are many MDM solutions available on the market, but many cannot remotely control and access a mobile device, and that is critical.  A few like Soti (www.soti.net) enable remote access and control of mobile devices and this enables the IT helpdesk to efficiently trouble shoot and manage mobile devices to ensure efficient use through out the day.  Soti can even monitor your battery use, and automatically optimize your devices use of the battery.

In a scenario where the business depends upon the efficient and reliable use of a mobile device, it is critical that the company have management control of the mobile device.  This, however, can present some complexity.  In some countries this is not legal.  In businesses where there are unions, the unions may not approve, and your employees may simply not permit it.  These complexities may influence entire industries and geographical areas to insist on company owned mobile devices.  This does not remove all complexities, but helps.

In businesses where company owned mobile devices are supported, MDM vendors like Soti, can collect data on the various manufacturers' device specifications, and then document their performance against the specs. This is very important.  If a manufacture says a battery should last for 1,000 charges before it is replaced, data can be collected on each device to monitor when it was charged and predictions can be made as to when more batteries will need to be purchased.  In addition, the collected data can be used to hold manufacturers accountable to their specs, and the data can be compared with the performance of other mobile device manufacturers.

Some MDM vendors have mobile clients that can turn even the most powerful consumer grade smartphone into a purpose built mobile device by controlling and limiting access to only the work apps.  For example, a new Android phone can be limited to only a credit card swiper, bar code scanner and work order management system with SMS.  All the other apps that are available will not be seen or accessed.  This gives businesses the ability to buy off-the-shelf smartphones and use them strictly for business.

The down side of this scenario is that the mobile workforce would likely be all carrying two different mobile devices, one for work and one for their personal use.  This is not ideal, but may be the reality until something more clever comes along.

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Kevin Benedict, Mobile Industry Analyst and Mobile Strategy Consultant
Follow me on Twitter @krbenedict
Full Disclosure: I am a mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Syclo Conversation about Trends

Syclo's Joe Granda
I caught up with Syclo's EVP of Global Marketing, Joe Granda today.  There are a lot of things happening at Syclo this year.  They are busy building support for Sybase's Unwired Platform (learn more here) and adding Android support for all of their mobile solutions.  They also just finished their largest user conference of all time where they offered over 44 different educational sessions.  Next on their schedule is SAP's TechEd where they will have a booth.

I asked Joe about trends he is seeing these days in the enterprise mobility space.  He named three:
  1. The increasing demand for tablets in the field services industry.
  2. Android is now the number one shipping smartphone.
  3. Increasing desire for customers to want mobile B2C (business to consumer) apps.
These trends have emerged just over the past few months.

Upcoming Events

Field Mobility 2011 - October 25 - 27, 2011
Enterprise Mobility Exchange - November 2 - 3, 2011

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Recorded Webinars of Note

Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform
3 Critical Considerations for Embracing Mobile CRM
The Future of Enterprise Mobility
Healthrageous Mobility Case Study
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access

Ruggedized and Industrial Mobile Device Articles

Consumer Smartphones or Industrial Smartphones?

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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Windows Phone 7 and Italian Railroad


Motorola ES400
Recently I was traveling on a train in Italy and the conductor asked for my ticket.  He pulled out a Samsung smartphone using a Microsoft operating system.  He entered several data fields on his screen and then placed the Samsung device back into his leather smartphone case.

I pondered the fact that recently the Dutch railway purchased 10,000 rugged Intermec devices for use on their trains.  These were using Microsoft Mobile 6.5x.  We are at an interesting point in the evolution of mobility where two organizations with similar needs can both make a case for a different choice, 1) rugged industrial grade mobile handheld, and 2) standard consumer grade smartphone.

I think back to just four years ago and companies with mission critical mobile operations nearly always chose expensive and rugged industrial grade handhelds.  An entire industry was built around these types of devices.  Today smartphones have so much power and the cost is so relatively inexpensive, that it becomes a real question as to which mobile device type you choose.

I have recently seen Motorola's ES400 Enterprise Digital Assistant. I played with it at SAP's SAPPHIRE NOW 2011 conference. This device is meant to be all smartphone and a ruggedized device.  This device has barcode scanning capabilities and software included.  It will be interesting to watch this market and to see if rugged cases for standard consumer grade smartphones will be sufficient for many situations, or if there will be an uptick in Android and Microsoft Phone 7 rugged smartphones in the near future.

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
Exclusive SAP Mentor and Blogger Briefing:  Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform
The Future of Enterprise Mobility
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Redstone Arsenal's (DOD/Chugach) 3 Maintenance Challenges Solved by Mobile

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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

M2M and Mobile Devices are Changing the Economics of Energy


M2M and Smartphones
A good friend and fellow Boisean, Chris Volk, works for M2M Communications on a project called PEAR.  PEAR stands for Peak Energy Awards Program.  This is a very interesting program that combines M2M (machine to machine) devices with smartphones to provide a significant benefit for energy producers and their customers.

Here is how I understand it to work.  There are certain times of the season and day when energy usage peaks.  Energy utilities are required by law to support these peak times with enough energy.  The problem is that these peaks may only be for a few hours each day, or month or season.  As a result you have expensive infrastructure and assets not being used for much of the time.  This is an inefficient use of money.

Energy generators would rather find ways to reduce the peak usage times in order to reduce the need for  new power plants, transmission and distribution networks.  One way they are doing this is through project PEAR.  This project targets large agricultural irrigation systems and users.  It pays farmers to equip their irrigation pumps with M2M devices that allow them to be managed and controlled remotely and switched off at certain peak energy usage times.  They are switched off for one to four hours at a time.  The equipment is free to the farmer and they are paid a fee for participating.

One of the reasons the agricultural industry was targeted with this program is they have flexibility.  They can be flexible with their irrigation times.  A factory has less flexibility in that their employees start at 8:00 a.m. and leave at 5:00 p.m.  However, a farm has more flexibility to water at different non-peak usage times.

The farmer is given notice in advance, so they know when their pumps will be switched off and can choose to opt out if needed.  The pumps can be managed and controlled by smartphones, computers or via an internet connection to the energy providers systems.

To me, the smartphone component is what makes this story really interesting.  You have mobile devices (smartphones) being used as control panels for industrial and agricultural systems.  Oh My!  First our smartphones became TV remotes, now they can control the farm.  I love it!




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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview Series: SAP's Puneet Suppal

SAP's Puneet Suppal
I have been blessed with the opportunity to participate in a number of conferences, events and webinars this last year with Puneet Suppal with SAP’s Premier Customer Network Center of Excellence. He is an experienced mobility expert, and I want to thank him for sharing his independent thoughts and insights with us (these do not represent any official statement from his employer, SAP).

Note: These are not Puneet’s exact words, rather my notes from our interview.

Kevin: What mobile device(s) do you carry?
Puneet: My main devices are: BlackBerry, Nokia (my overseas phone), Android. Apple iPod Touch, Lenovo ThinkPad, Dell laptop.

Kevin: How many computing devices do you have in the house?
Puneet: Eight.

Kevin: Do you make purchases on mobile devices?
Puneet: Occasional movie tickets on the Android smartphone. I have purchased often using desktop or laptop computers.

Kevin: What are your favorite mobile applications on your mobile device?
Puneet: I am a news junkie, so my favorite mobile apps are news and sports related. I also use Twitter and text messaging apps.

Kevin: How long have you been involved in enterprise mobility?
Puneet: As a user, I got my first BlackBerry in 2004. I have been involved in the enterprise mobility industry since 2008-2009.

Facebook and Mobile Retailing Applications

For about a month my Facebook wall was invaded by friends involved in raising money for their schools.  It seems Kohls' retail stores were running a program that would award a few schools with $500,000 each toward projects if their schools were able to get the most people to visit Kohl's website and "check in."

I most often browse Facebook from my iPhone or iPad.  By simply clicking on the Facebook link I would be sent to Kohl's website and encouraged to browse.  The browsing, however, was for a good cause.  The students, parents, families and friends all encouraged their networks of contacts to visit Kohls website and browse.  Although it got kind of old after receiving the 133rd Facebook message reminding me to visit Kohl's website to benefit the school, it was effective in getting thousands to visit.  I found the approach and program interesting. 

Mobile Retailing and Location Aware Applications

The location based services market is forecast to reach $21 billion by 2015.  Location aware mobile applications can provide the potential for many businesses to reach mobile users at the right time and in the right place.  What does this mean?  It is 11:45 a.m. and you are thinking about lunch.  If an email or text message arrives to your smartphone with a coupon for your favorite sandwich at the restaurant just a block from your office, there is a very good chance that you will eat there.

Advice to Mobile Start-ups: Focus on Mobile Content, Mobile Business Processes, Integration and Workflow

The mobile and wireless industries have changed dramatically in the past year and this has significantly changed the market for mobile application start-ups. Many of the missing application development tools and features that forced programmers to develop their own proprietary mobile middleware, have been filled by the mobile OS (operating system) developers over the past 12 months. This is both good and bad news for mobile start-ups.

The good news is that mobile application developers can focus more on providing business value, rather than coding clever mobile client and mobile middleware features. This is good for the entrepreneurs that have started with an existing back-office business application in mind and simply wants to support it with a mobile client.

The bad news is that many mobile application companies have already invested heavily into their own mobile client technology, mobile application development tools and mobile middleware platforms. Why is this bad? Because most enterprise buyers won't appreciate the investment.

Enterprise buyers own smartphones. They download mobile applications over the weekend for $1.99. Their expectations have changed. In the past, mobile applications were a novelty surrounded by mystery and complexity. Mystery and complexity made it easy to charge $500 or more per mobile user. Now mobile applications are only a finger stroke and a password a way on their favorite mobile app store.

The mobile application itself is not where the biggest value can be found. The biggest value is in the following:
  • Mobile client integration with enterprise business applications and data
  • Support for enterprise business processes
  • Support for ERP (enterprise resource planning) workflows
  • Support for ERP data requirements
  • Integration with high value data sources (web services)
  • Support for complex and niche business processes
  • Support for high value data collection hardware (survey equipment, RFID, Barcode, GPS etc.)

The value of mobile business applications, no matter what the original investment was, will be attributed to the above capabilities not the mobile client itself. ROIs need to be achieved by supporting core business functions in mobile environments. It is the efficient support for a business process, not the mobile client where the real value can be found.

As a mobile software vendor, having the best of breed enterprise mobile applications will not be good enough. Companies will continually seek to simplify their IT environments and reduce the number of applications they are required to support. They will look to find mobile solutions that are hosted in a SaaS (software as a service) business model in a cloud computing environment, and that are most closely aligned with their primary ERP or key business software solution either through ownership, endorsement or partnership.

Early adopters will experiment with best of breed and leading edge technologies, but the masses want simplicity and security.

Do you agree? I look forward to your thoughts and comments.

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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobility Visions of Christmas Present

I visited the same bookstore twice this Christmas season, and both times I was confronted by mobility and the transformation that mobility is bringing to the world.

On the first visit a sales person greeted me at the front door and handed me an electronic book reader. The sales person said this mobile device, with free Internet connectivity through AT&T, would enable me to receive all of my books and many newspapers remotely, so there was no need to come into the store. Interesting sales presentation that does not bode well for the future job of the sales person that was standing before me. I wondered if the sales person had thought that far ahead?

On my second visit I was in the bookstore with my wife and daughter. As was our habit we selected some of the most interesting books from the shelf and ordered hot drinks. When our drinks were emptied and we had selected our favorite books, I directed us to the checkout line to purchase them. My wife looked up from her iPhone and said they were already ordered for half the price and free shipping. I sheepishly looked around and placed our books back on the shelves and exited the brick and mortar.

So the bookstore has been transformed into a comfortable coffee shop and showroom for books that we will buy elsewhere. I am not suggesting that it is good, just reality. It is part of the churn and transformation that mobility is bringing to all industries.

2010 will be the year of the connected, geospatially aware, super smartphone. There will be much change and some victims, but also many new and exciting opportunities.

Happy Holidays and Merry Christmas!

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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Postage Stamps, Units of Time and the Mobile Internet

Yesterday my wife sent me to the post office to purchase stamps. I grumbled that the line would be long due to people shipping gifts. Haven't they heard of Amazon.com's direct shipping? After completing my assignment my wife asked me how long I waited in line. My answer, "About 5 online articles." That is the power of Internet enabled smartphones. They can change the very units of measure we use for time!

According to investment firm Morgan Stanley, the mobile web is experiencing faster growth than its desktop predecessor ever did. They go on to forecasts that more consumers will access the Internet by mobile devices than PCs within five years.

For any person blessed or cursed with time on their hands, waiting in lines or on mass transportation, time will increasingly be measured by what they accomplished on the mobile web.


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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Barcode Scanners on Every Smartphone

This is an interesting develop for smartphones. Sophisticated barcode scanning software built into the digital cameras so a quick photo of a barcode takes you immediately to a mobile website rich in content, coupons, rebates and other product information related to the scanned product. Read below:

Today NeoMedia Technologies, Inc. (OTC BB: NEOM), the global leader in mobile barcode scanning solutions, announced that Sony Ericsson has selected NeoMedia as its strategic 2D barcode partner. Sony Ericsson will begin shipping phones pre-loaded with NeoMedia's NeoReader barcode scanning application globally in the 1st half of 2010. The NeoReader will be pre-installed across all Sony Ericsson platforms.

"Sony Ericsson is very happy to work with NeoMedia as our global provider of barcode scanning solutions. We see great potential in the 2D barcode market and support NeoMedia's strategy to promote and drive the open 2D barcode standards. We are looking forward to working with NeoMedia to explore all the potential the technology enables," stated Robert Westin, Business Development Manager, with Sony Ericsson.

Iain McCready, CEO of NeoMedia Technologies commented, "The marketplace is ready for 2D barcodes - retailers and brands are already experimenting with them, and the technology has long been validated. The challenge is in creating a scalable pool of mobile users capable of scanning barcodes. This partnership with Sony Ericsson will make mobile barcode scanning a simple, out-of-the-box experience for consumers."

McCready continued, "NeoMedia's vision has been to create an open and interoperable 2D barcode ecosystem which would provide a consistent and reliable consumer experience worldwide. This agreement with Sony Ericsson is another important step towards making this vision a reality and is part of NeoMedia's ongoing strategy to accelerate adoption through relationships with manufacturers, operators and brands alike."

The NeoReader transforms camera phones into mobile barcode scanners [1] which provide easy access to mobile content via 2D barcodes. The simple "one click" action makes the mobile internet much more accessible for mobile users. By scanning 2D barcodes via the phone's camera, users avoid typing in long URLs and navigating cumbersome mobile menus.

The NeoReader is a universal barcode scanning application that reads all standard 1D and 2D barcode symbologies - QR, Data Matrix, Aztec, UPC and EAN - so users won't need multiple barcode readers.

About NeoMedia Technologies:

NeoMedia Technologies, Inc. (OTCBB: NEOM) is the global leader in mobile barcode scanning solutions. Our technology allows mobile devices with cameras [2] to read 1D and 2D barcodes and provide "one click" access to mobile content. Combining this technology with advanced analytics and reporting capabilities revolutionizes the way advertisers market to mobile consumers.

NeoMedia provides the infrastructure to make 2D camera barcode scanning and its associated commerce easy, universal, and reliable - worldwide.

The company's mobile phone technology, NeoReader, reads and transmits data from 1D and 2D barcodes to its intended destination. Our Code Management and Code Clearinghouse platforms create, connect, record, and transmit the transactions embedded in the 1D and 2D barcodes, like web-URLs, text messages (SMS), and telephone [3] calls, ubiquitously and reliably.


My analysis is that product packaging and newspaper ads will start including barcodes that are in addition to the product barcode. They will be designed to activate an automatic Internet query for additional product information. These automatic Internet queries will also show coupons, rebates, discounts, etc. A quick scan with your smartphone and you will instantly have additional information including the nearest location, based upon your smartphone's GPS coordinates, that sells that product all provided by SaaS vendors that use companies like Midphase hosting to host their services and provide the look-up and product information.

We can use your imagination from here, but this is an interesting development for smartphones and mobile marketing. It is an automated marketing and sales workflow that is activated by the scanning of a barcode on a smartphone.

Can you think of additional uses for this feature? I look forward to your comments.

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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobile Applications that Blend Data and Services from Multiple Sources

Research In Motion's co-CEOs Mike Lasaridis and Jim Balsillie recently stated that software depth, breadth and integration will drive future device sales, noting the potential that lies in applications blending data and services from multiple sources.

This is important. I have been writing for some time about convergent devices, however, it is most often in the context of mobile devices and hardware accessories like GPS, bar code readers, digital cameras, voice memos, WiFi and other Bluetooth devices. The blending of data and services from multiple sources combined with convergent hardware is even much bigger.

Let's think about a simple scenario -
  1. Field service technician (X) orders a part for a furnace online from his smartphone. He will complete the job when it arrives.
  2. The part is shipped and an alert email notifies field service technician X which day it will arrive.
  3. Field service technician X notifies the customer via email about the status and notes this information in the mobile CRM application.
  4. When the part arrives, the dispatcher gives it to a field service technician Y as Y is is going to work at a location close to where field service technician X is working.
  5. Field service technician X is wirelessly sent a service ticket to finish the job, and notified that the part is with field service technician Y at the following GPS coordinates.
  6. Field service technician X and Y meet up and the job is completed.

In this example, the field service technicians have smartphones with mobile Internet, wireless work order dispatch, GPS integration, mobile email, online parts tracking and mobile CRM. They have blended data from multiple sources and services.

The more business processes that are mobilized, the more mobile data services will be used by the mobile workforce. This will require faster and more powerful smartphones. Mobile enterprise application platforms will need to be able to manage and integrate data from multiple sources and integrate them into one mobile application. This requires some interesting software development.

I believe that the integration of multiple sources of data and services begs for mobile analytics. Business analytics will interpret the data and recommend action steps based upon this analysis. I invite software developers who have expertise in these areas to comment.


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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Questions about the SAP and Sybase Partnership for Mobile Software Applications

SAP and Sybase this week announced a non-exclusive partnership to deliver mobile software applications for SAP on a wide variety of mobile handhelds, iPhones, Windows Mobile devices and Smartphones.

Bill McDermott, president of global field operations for SAP explained that the collaboration “will lay the foundation to further mobilize SAP’s great content and functionality -- and move that content and functionality into the hands of the mobile workforce."

What do they mean, "laying the foundation." Nobody can use a foundation on an iPhone, someone must build the application. I wonder how this will work?

"The mobile enterprise worker is now the most important worker, because that’s the worker that’s touching the customer, the partner, and the supplier,” McDermott said. “This worker relies on smart devices and uses the power of calendar and email -- in addition to, now, the enterprise application functionality of SAP...there will be 300 million smart devices in the hands of mobile workers by 2013 – that’s nearly 100 percent growth from where we are today – and there will be 1 billion mobile users in the nest few years.” He added that “seventy percent of companies are planning to mobilize [business] applications [and get thim] into the hands of their knowledge workers.”

I do believe this could be a smart move for Sybase, as SAP has millions of enterprise users, but I wonder why it is a non-exclusive relationship. Does SAP really think multiple companies can afford a broad based mobile SAP development effort in this economy? I wonder if this relationship is really only about the mobile synchronization and mobile database technology that Sybase has. I wonder if Sybase will simply integrate their syncing and database technology with SAP Netweaver and leave other software developers to build the actual mobile applications. Is this what they mean by "foundation?" This seems the most likely scenario to me.

At the same time, “we are in a new reality in this economy, and companies are looking to extend the value of their existing core IT investments,” McDermott said. As such, many companies are looking for highly integrated “out of the box” solutions that will save them on integration costs and ongoing maintenance of complex systems.

Who is paying who for the "out-of-the-box" solutions? Is Sybase investing in the development of mobile SAP applications, or is SAP paying the bill? The task they have announced is enormous. Of course the details are vague, so maybe it is just hype. I have worked on many mobile applications and the suite of products that SAP has is large. This would be a monumental task, and then how do you create user interfaces for so many mobile devices with different configurations.

I am very interested in understanding how they will deliver the actual mobile software applications. Supporting all of the mobile devices with device specific features is too hard for Sybase or SAP to do on their own. Even Google said there are too many mobile devices and Smartphones with different configurations and features to support them all. There is a limit to what can be done by any 2 companies. I would guess that Sybase would begin selling a "mobile software tool kit" so that other systems integrators and partners could help build out SAP applications with device specific features that run on the Sybase mobile database and synchronization platform.

Here is another interesting observation. I did not see Sybase's mobile division, iAnywhere mentioned in any of the associated press releases or articles I read on this announcement. They did not role out their iAnywhere Management or the iAnywhere products. Hummm...what does this mean...?

Follow this link for the latest update on the SAP and Sybase partnership.

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With Cloud Computing - Google Doesn't Care Which Mobile Operating System Wins

That was the sentiment expressed by Vic Gundotra, vice president of mobile and developer platforms at Google, who spoke on a panel at the Morgan Stanley Technology Conference in San Francisco this week. Applications like gmail live in the world of cloud computing which means they are less impacted by the various mobile operating systems so although they have skin in the game, they can win no matter the users mobile operating system preferences.

Even Google says it cannot afford to develop different versions of the same mobile applications for all the various mobile operating systems. Their strategy is to develop applications for the "cloud-based" platforms and then make them accessible to all the different mobile handheld PDAs and Smartphones via the internet.

There is still a lot of excitement around internet-centric mobile handhelds and Smartphones even in today's economy says Gundotra. Why? He attributes it to the mobile phones' transition to personal computing devices.

Google's strategy has implications for a lot of mobile software companies and should influence where they spend their R&D budgets in the future.


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Good Technology, Vendor of Mobile Sync for Handheld PDAs is Sold Yet Again

It is not easy being a mobile synchronization technology vendor. Synchronization is a technology category that is about as sexy as the kitchen drain pipe. Yes, it is needed, but do you want to schedule a board level meeting and use up precious IT budget on it? Obviously not many companies. For the second time in 2 years Good Technology was sold and the price goes down each time.

"Mobile push synchronization platform and service provider Visto acquired Motorola's Good Technology Feb. 24. Motorola acquired Good in 2007 for more than $400 million in hopes of challenging Research In Motion's dominance in the enterprise mobile e-mail market. "

[Opinion Alert] People get excited about cool mobile gadgets, PDAs, Smartphones and manly rugged handhelds with integrated GPS, digital cameras and powerful mobile software applications that make their work and life easier and more enjoyable in an obvious way. The problem with synchronization software is that it is the drain pipe and no one cares about it unless it doesn't work. [/End of Opinion Alert]

"We believe that this transaction is in the best interest of our customers, employees and shareholders," said Gene Delaney, president of Motorola's Enterprise Mobility Solutions. [translation] No one was buying it.

When an individual purchases an iPhone, do they walk around the Apple Store with the hip, pierced and scruffy-faced Apple nerd pondering the merits of various synchronization technologies? Of course not! They want the cool smartphone to work and they want the provider of the device to figure out synchronization. That is Apple's and AT&T's strategy (and most others) and you can see this strategy in Google's recent license agreement with Microsoft for their Activesync. Google, with their growing suite of mobile applications, are hiding synchronization in their cloud computing environment. It is just there and available. The user is not spending a lot of time thinking about it.

Perhaps that was Motorola's original plan. but Good Technology was competing with RIM's world of Blackberrys, Microsoft and Apple. That is not a list of competitors I would want to be facing and betting $400 million against. I must say that the person behind that purchase must have studied Dale Carnegie's "How to Win Friends and Influence People" and took it to heart.

Good luck Visto!
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Questions to Ponder before Starting a Mobile Software Development Project for Handheld PDAs, iPhones and Smartphones

This article identifies some basic questions that should be asked and pondered by the business user and software development teams before starting on a mobile software development project:
  1. Do you anticipate needing one mobile software application, or many? Can you start with a mobile software development platform that supports all of your mobile application needs, or will each mobile application be a separate IT project and use different development technologies and infrastructures (e.g. Windows Mobile, Google Android, RIM Blackberry, Symbian, iPhone, etc.)?
  2. Do you know your exact solution and data requirements in advance? Do you anticipate needing to edit and adjust your mobile application as you learn from your field users and their experiences? Can it be hard coded, or does it need to be flexible and easily edited? The answers to these questions will impact both design and schedules.
  3. Do you have an in-house software development capability, budget and helpdesk infrastructure to enable you to develop and support your own mobile application(s)?
  4. Are you going to outsourcing the development of your mobile software application's design, development and deployment to an experienced mobility company, or build it internally?
  5. Will you be synchronizing your field data with one back-office database, or multiple database applications? How will you do this? Are you using a middleware solution in this process?
  6. Do you know how to integrate field data to your database applications? Do you have your own DBA that can do this? Are they involved in the data synchronization discussions. How can you ensure valid data is synchronized from the field?
  7. How secure does the mobile data synchronization need to be? The more security that is added and layered the slower the data synchronization. Does only a small part need to be secure or all of the data?
  8. Will the user always need and have internet connectivity, or will the application run equally well disconnected? Does you design take this issue into consideration?
  9. Mobile solutions are often used on laptops, Tablet PCs, Smartphones, PDAs, and rugged handhelds. Do you know your hardware requirements and user environmental requirements? Is the user environment hot, cold, dry, wet, dusty, flammable or frozen?
  10. Will you be supporting just one mobile device, or many different kinds and sizes? Is the screen size an issue? What size is the screen on your chosen devices? Is it sufficient for the work done in the field. Does the mobile worker need to read manuals, maps, images, blueprints and drawings, or just click on a few buttons?
  11. What mobile device operating system(s) will you be supporting?
  12. How will the mobile handhelds or mobile devices be carried and stored. Is the user wearing a suit, or wearing overalls in the rain. Does the environment require a rugged case, or a suit pocket? The answers to these questions impact your choice of mobile devices, operating systems and screen sizes.
  13. If your internal IT staff are developing your mobile solution, do they know how to do the following: integrate with and support GPS, Barcode scanners, RFID radios, Digital Signatures, digital cameras and synchronize data bi-directionally across multiple databases?
  14. What mobile database will you use? Does it have its own synchronization technology? If not, what mobile middleware are you going to use? Does the mobile database vendor support the operating systems you have chosen?
  15. Do you have an IT development team that is experienced in designing, developing and deploying mobile applications, or is this their very first mobility project. Can you afford the steep learning curve, time and money developing a mobile application in-house with no experience?
  16. Have you considered the implementation, training and support effort required to manage large mobile software deployments? Do you have project management and helpdesk software in place to manage it?
  17. Have you made sure that your mobile software application's database and screen design will include the data fields required by the office database application you will sync with?
  18. Does the mobile software application need to support a specific business process in SAP or other ERP? Have you designed the mobile software application to do so?
  19. One of the most challenging and complex parts of mobile application development is to create the right data model for your mobile application before you start development. Often an appropriate data model for a simple mobile application, is not the appropriate data model once you start adding features and additional modules in future versions. Is your database model designed to easily support additional components?

These are a few of the questions you will want to discuss with both the business and the technical team before you begin this effort. For more questions and possibly some answers you may want to visit this Google Knol called Mobile Software & Handheld PDA Business Strategies.

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Interviews with Kevin Benedict