Mobile App Industry Research

Wednesday, October 22, 2014

Mobile Commerce News Weekly – Week of October 19, 2014

The Mobile Commerce News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile commerce and marketing, mobile payments, mobile money, e-wallets, mobile banking, mobile ads and mobile security that I run across each week.  I am specifically targeting market size and market trend information.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

A study by Unique Digital and YouGov found online consumers are now using mobile devices to search for and make finance and travel purchases (42 percent), with more than half (52 percent) booking hotels this way.  Read Original Content

Exactly a year after it launched a mobile app, Amazon India gets half its traffic from smartphones. "The significance of mobiles is much higher in India than anywhere else as most of first time internet users will come on the mobile," says Amit Agarwal, country manager and vice president, Amazon India.  Read Original Content

"Three years back less than two percent transactions were on mobile; now half the transactions are on mobile apps, particularly for e-commerce companies. By 2017, I see 70 percent-80 percent transactions via smartphones," Rajan Anandan, managing director, Google India says.  Read Original Content

The cost and time to mobilize enterprise applications can actually meet or exceed the original cost and time to implement those systems. In their new report, “StarMobile Transforms Enterprise Apps into Mobile Apps”, 451 Research details the advantages of StarMobile’s app development tool and how it can drastically reduce the cost and time to mobilize enterprise applications. Download report here: http://starmobileinc.com/report-451research-starmobile-transforms-mobile-apps-into-enterprise-apps/

Mobile payments startup Sign2Pay aimes to improve low conversion rates on mobile devices by simplifying and streamlining the payment process for debit card transactions. The company plans to remove the need for bank issued hardware devices to authenticate the buyer’s identity via a one-time challenge code. Read Original Content

India has become the fastest growing e-commerce market in the Asia Pacific region, according to a new study from Gartner.  Read Original Content
A recent report from eMarketer shows mobile payments are playing a bigger role in the retail space. The report shows that, in the U.S. alone, mobile commerce revenue is expected to reach $118 billion by 2018.  Read Original Content

Overstock.com Inc. is testing a combination of TV commerce and mobile commerce to get couch potatoes with smart TVs and armed with mobile devices, or just the TVs, to buy what they see on Overstock.com’s latest TV ad campaign, dubbed “Overstocktober.”  Read Original Content

CardBlanc is the first all-inclusive shopping, payment, and social app, and it has just launched in hopes of charming the increasingly mobile consumer.  Privately funded, and a part of Stubbs Alderton & Markiles, LLP Preccelerator Program and PayPal’s Startup BluePrint program, CardBlanc likens itself to a virtual American Express Black Card.  Read Original Content

Target has now announced the release of a range of all new enhancements to its mobile commerce experience.  Target has entered into a partnership with startup Curbside. It will be working with Curbside to offer curbside pickup at any of 10 different stores in the San Francisco Bay area.  Read Original Content

Fueled by the launch of Apple Pay, interest in mobile payments and mobile commerce will take off over the next few years. As a result, mobile commerce revenue will reach 50 percent of U.S. digital commerce revenue by 2017, predicts Gartner.  Read Original Content

The global NFC market was valued at US $1.06 billion in 2012 and is expected to grow at a compound annual growth rate of 43.7 percent during the forecast period, according to Research and Markets.  Read Original Content

UnionPay, China's largest card company, has launched its NFC payment service with Samsung.  The card company said UnionPay's NFC payment system could be used by more than 3.6 million Samsung smartphones in China, including the Galaxy Note 4, Galaxy Note 3, and Galaxy S4.  Read Original Content

MasterCard Incorporated has recently collaborated with Norwegian startup company, Zwipe in order to roll out a contactless payment card – Zwipe MasterCard. This payment card featuring a fingerprint authentication sensor is the first of its kind as it combines biometric security authentication and contactless payment technology.  Read Original Content

Apple Inc. is launching Apple Pay, a payments-processing service that allows consumers to use their smartphone's fingerprint reader to make purchases at more than 220,000 stores. Apple announced users of iPhone 6s and the Apple Watch can enable Apple Pay today as a part of iOS 8.1.  Read Original Content

PayGate, a payment service provider, believes half of all card payments will become mobile within the next five years. The company recently added Zapper to its mobile payments systems, allowing it to reach a larger demographic in South Africa.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

The 5-Step Roadmap to Mobile Collaboration

Digital Transformation, Change Management and Planning for a Moving Target
Mobile Expert Interviews: Kony Solutions' Dipesh Mukerji
A Walk Through Boston - Talking about Digital Transformation, Code Halos and Mobility
Why Digital Architectures Matter - A Business Perspective
Digital Devastation in the Mobile Hardware Market and Emerging Trends

Webinars of Note (Recorded)

Virtualization ≠ Mobilization


Whitepapers of Note


A Comparison of the StarMobile MORPH Protocol vs. Traditional Remote Computing Protocols

Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization
************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobility News Weekly – Week of October 19, 2014

The Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

As enterprises increasingly adopt EMM, it will lead to a market compound annual growth rate of 22 percent from 2013 to 2018, according to researchers. The report is drawn up from 451’s Enterprise Mobility Management Market Monitor & Forecast Service, which presents data based on an analysis of 125 vendors.  Read Original Content

The enterprise mobility management market is set to grow 5.8 billion in revenue between now and 2018, according to 451 Research.  Read Original Content

According to the latest data from comScore for the three months ending August 2014, Apple successfully fended off competition from Samsung Electronics Co Ltd, LG Electronics Inc. and HTC Corp. and is ranked as the top smartphone OEM manufacturer with a market share of 42 percent.  Read Original Content

The cost and time to mobilize enterprise applications can actually meet or exceed the original cost and time to implement those systems. In their new report, “StarMobile Transforms Enterprise Apps into Mobile Apps”, 451 Research details the advantages of StarMobile’s app development tool and how it can drastically reduce the cost and time to mobilize enterprise applications. Download report here: http://starmobileinc.com/report-451research-starmobile-transforms-mobile-apps-into-enterprise-apps/

According to TrendForce, global smartphone shipments grew 9.1 percent to reach 310 million units in the peak-season third quarter, buoyed by the iPhone 6 launch. Apple's market share expanded five percent on year, the most of any major handset brand.  Read Original Content

The overall mobile phone market in the U.S. will decline this year by one percent even as many emerging countries around the world see robust growth, an IDC analyst said.  Read Original Content
The Middle East and Africa handset market grew to its largest size in ten quarters in Q2 2014, expanding 27 percent year on year to total 64 million units, according to data from the International Data Corporation.  Read Original Content

MarketReportsOnline.com adds Chinese Smartphone Market Development, 3Q 2014 report to its research store. As of the second quarter of 2014, Chinese mobile phone users totaled around 1.27 billion and user adoption of 3G and 4G combined reached nearly 40 percent.  Read Original Content

The Indian enterprise software market is expected to grow 13 percent to $4.2 billion in 2014 and touch $4.7 billion in 2015, said Gartner.  Read Original Content

Another Apple breakthrough will hit the market as Apple SIM cards enable its users to switch mobile networks without necessarily changing the SIM, according to the report by The Register.  Read Original Content

A new-fangled battery, developed by researchers at Nanyang Technological University in Singapore, can supposedly go from completely dead to 70 percent charged in two minutes. It can also last nearly 20 years before it needs to be replaced.  Read Original Content

Lenovo has announced it will establish a direct-to-consumer, internet-based mobile business in China next year. The new company, which will operate under a separate brand name (yet to be announced), will focus on smart devices and services.  Read Original Content

Apple’s chief executive, Timothy D. Cook, has unveiled the next generation of Apple iPads, the iPad Air 2 and the iPad Mini 3.  The new devices have fingerprint sensors that could make shopping online as easy as swiping a button. And in the case of the more expensive iPad Air 2, it is also faster, has a better camera, and is thinner than last year’s version.  Read Original Content

Apple sold 39.3 million iPhones in the past quarter, which included nearly two weeks of sales for the new iPhone 6 and iPhone 6 Plus. The new iPhones went on sale in the United States and a handful of other countries on September 19.  Read Original Content

Research firms Gartner and CCS Insight think much of the mobile phone shipment growth that will occur in 2014 will be driven by low-cost smartphones, underlining a shift down market that vendors and platform companies have been keen to take advantage of in their search for growth.  Read Original Content

Most indications so far have been that Amazon's Fire smartphone has been a dud in the market. A new report from Consumer Intelligence Research Partners indicates Amazon may have sold only a few thousand units of the phone thus far.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Mobile Expert Interviews: StarMobile's Dan Homrich
The 5-Step Roadmap to Mobile Collaboration
Digital Transformation, Change Management and Planning for a Moving Target
Mobile Expert Interviews: Kony Solutions' Dipesh Mukerji
A Walk Through Boston - Talking about Digital Transformation, Code Halos and Mobility
Why Digital Architectures Matter - A Business Perspective
Digital Devastation in the Mobile Hardware Market and Emerging Trends

Webinars of Note (Recorded)

Virtualization ≠ Mobilization


Whitepapers of Note


A Comparison of the StarMobile MORPH Protocol vs. Traditional Remote Computing Protocols

Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interviews: StarMobile's Dan Homrich

In this segment of the Mobile Expert Interview series my guest is StarMobile's EVP Product Development Dan Homrich.  We discuss a wide range of important subjects including the latest trends, developments and strategies that we are seeing in the enterprise mobility industry.  Enjoy!

Video Link: http://youtu.be/hleEkZ2yWn8?list=UUGizQCw2Zbs3eTLwp7icoqw

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Cyber Security News Weekly – Week of October 19, 2014

Welcome to the Mobile Cyber Security News Weekly, our newest online newsletter. Mobile Cyber Security will focus on the most interesting news, articles and links related to mobile and cyber security, mobile malware, mobile application management, cyber warfare (and more!) that I run across each week.  I am specifically targeting market trend information.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

Visiongain has forecasts the value of the global mobile security market in 2014 will reach $4.5 billion. Read Original Content

Samsung Electronics Co. said Tuesday the U.S. National Security Agency approved a number of its mobile devices for use by government officials to carry classified information, a positive step for the smartphone maker’s struggling mobile division. Read Original Content

China-based leading smartphone manufacturer Xiaomi, which recently marked a successful entry into the Indian market, is allegedly a security threat. It has been accused by the Indian Air Force of sending user data to remote servers located in China. Read Original Content

With the MobileCloud™ Platform and end-to-end mobile quality management suite, Perfecto Mobile enables the world’s leading brands to test, monitor and deliver 5 star mobile applications. Globally distributed development and QA teams can test thousands of REAL mobile devices and collaborate in real-time to continuously develop, test and monitor user experience in real life market conditions.  Contact us at http://www.perfectomobile.com/articles/contact-us.  This newsletter is sponsored in part by Perfecto Mobile.

Both iPhone and Android users involved in Hong Kong demonstrations have been targeted by fake apps that may come from “nation-state” attackers, says Lacoon Mobile Security. Read Original Content

The number of security app users in China has exceeded 400 million, as the percentage of mobile internet users making payments via their smartphone increased to 38.9 percent in the first half of this year, reports Guangzhou's 21st Century Business Herald. Read Original Content


An unprecedented treaty on cyber security cooperation could be signed during Vladimir Putin’s state visit to China in November, a Russian business daily reports. Read Original Content

Average security spend by Indian firms has come down by 17 percent to $4 million this year even as information security breaches have become more frequent and damaging. According to consultancy firm PwC, Indian companies spent an average of about $4.8 million on security last year. Read Original Content

J.P. Morgan Chase & Co. Chairman and Chief Executive James Dimon said the bank would double spending on cyber security over the next five years, his first public remarks following the data breach that hit the nation’s largest bank this summer. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

The 5-Step Roadmap to Mobile Collaboration
Digital Transformation, Change Management and Planning for a Moving Target
Mobile Expert Interviews: Kony Solutions' Dipesh Mukerji
A Walk Through Boston - Talking about Digital Transformation, Code Halos and Mobility
Why Digital Architectures Matter - A Business Perspective
Digital Devastation in the Mobile Hardware Market and Emerging Trends

Webinars of Note (Recorded)

Virtualization ≠ Mobilization


Whitepapers of Note


A Comparison of the StarMobile MORPH Protocol vs. Traditional Remote Computing Protocols

Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization
************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Tuesday, October 21, 2014

Connected Globe News Weekly – Week of October 19, 2014

Welcome to Connected Globe News Weekly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices.  I aggregate the information, include the original links and add a synopsis of each article.  I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

US-headquartered UST Global, which offers machine-to-machine solutions and application development services, expects massive growth in M2M adoption in 2016-17 in India, driven by 3G and 4G services. Read Original Content

Thanks to aggressive moves by carriers to expand cellular connections into the automotive and utilities markets, the United States is one of the largest and most advanced M2M markets in the world, according to a new report from the GSMA. Read Original Content

According to Signals and Systems Telecom the wireless and wireline installed base for M2M connections is expected to grow at a CAGR of 25 percent between 2014 and 2020, which will account for nine billion connections worldwide. Read Original Content

The cost and time to mobilize enterprise applications can actually meet or exceed the original cost and time to implement those systems. In their new report, “StarMobile Transforms Enterprise Apps into Mobile Apps”, 451 Research details the advantages of StarMobile’s app development tool and how it can drastically reduce the cost and time to mobilize enterprise applications. Download report here: http://starmobileinc.com/report-451research-starmobile-transforms-mobile-apps-into-enterprise-apps/

The Department of Electronics and Information Technology on Friday laid out a draft policy on IoT in India, envisioning the IoT industry to be worth $15 billion by 2020. Read Original Content

The analyst firm IDC estimates that by 2020 there will be as many as 28 billion autonomous IoT devices installed. Today IDC estimates there are nine billion such devices. Read Original Content
IDTechEx research has found that the WSN market will grow to $1.8 billion by 2024. Wireless Sensor Networks will eventually enable the automatic monitoring of forest fires, avalanches, hurricanes, failure of country wide utility equipment, traffic, hospitals and much more over wide areas, something previously impossible. Read Original Content

BCC Research estimates the global market for automobile sensors will grow from $22.1 billion in 2015 to reach nearly $35.2 billion in 2020, a compound annual growth rate of 9.7 percent for the five year period. Read Original Content

According to statistics, the industrial size of IoT in China has soared from RMB 170 billion Yuan in 2009 to RMB 365 billion Yuan in 2012, and exceeded RMB 500 billion Yuan in 2013 with annual compound growth rate of almost 30 percent. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

The 5-Step Roadmap to Mobile Collaboration

Digital Transformation, Change Management and Planning for a Moving Target
Mobile Expert Interviews: Kony Solutions' Dipesh Mukerji
A Walk Through Boston - Talking about Digital Transformation, Code Halos and Mobility
Why Digital Architectures Matter - A Business Perspective
Digital Devastation in the Mobile Hardware Market and Emerging Trends

Webinars of Note (Recorded)

Virtualization ≠ Mobilization


Whitepapers of Note


A Comparison of the StarMobile MORPH Protocol vs. Traditional Remote Computing Protocols

Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization
************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Health News Weekly – Week of October 19, 2014

The Mobile Health News Weekly is an online newsletter made up of the most interesting news and articles related to mobile health that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

The telehealth market is projected to grow and greatly affect the mobile health community. By 2018, experts predict the market will account for $4.5 billion in deployments. Because telehealth connects doctors and patients on a video chat line, both parties can pick a convenient time that interrupts the least amount of work possible.  Read Original Content

Visiongain predicts mHealth sales will be at $6.7 billion by the end of this year.  This would represent a considerable leap, given that estimates earlier this year for the entire fitness and health app market came in at $8 billion by 2018 for this potentially lucrative, evolving market.  Read Original Content

More than one-third of physicians have recommended the use of mobile health apps to their patients in the past year, according to a recent Manhattan Research survey. Experts say the bulk of these apps are related to diet and fitness, and few physicians are “prescribing” apps with the expectation of receiving follow-up data.  Read Original Content

With the MobileCloud™ Platform and end-to-end mobile quality management suite, Perfecto Mobile enables the world’s leading brands to test, monitor and deliver 5 star mobile applications. Globally distributed development and QA teams can test thousands of REAL mobile devices and collaborate in real-time to continuously develop, test and monitor user experience in real life market conditions.  Contact us at http://www.perfectomobile.com/articles/contact-us.  This newsletter is sponsored in part by Perfecto Mobile.

Less than half of mental health clinicians use specialized software in their offices, but 73 percent said they would be interested in using mobile health applications, according to a recent Sigma Research Group survey, MobiHealthNews reports.  Read Original Content

Epic released an important update to mobile health management by updating their MyChart app to sync with Apple’s Health App.  When enabled, patient’s smartphones will be able to sync their MyChart app with their activity trackers and health devices — such as blood pressure cuffs and blood glucose monitors — using the Apple Health app.  Read Original Content



Last week the Hospital Corporation of America, a company that manages 164 hospitals and 114 freestanding surgery centers in 20 states and England, announced it would be acquiring PatientKeeper, one of the oldest mobile health software companies still in operation.  Read Original Content

The Telecommunications Industry Association joined a group of stakeholders in the healthcare space and submitted policy recommendations to the House Energy & Commerce Committee. In the letter, TIA and others said that telehealth and remote patient monitoring should be a covered benefit.  Read Original Content

An aging population and an increased incidence of debilitating illnesses means there is pressure on technology to offer assistance with healthcare. Research published in the International Journal of Ad Hoc and Ubiquitous Computing points to remote monitoring as offering a way to improve patient care and even accelerate medical research.  Read Original Content

The global patient monitoring device market is expected to grow from nearly $14.7 billion in 2013 to reach nearly $21.0 billion in 2018, a compound annual growth rate of 7.4 percent for the period of 2013 to 2018, according to PR Newswire.  Read Original Content

Mobile health applications need a risk assessment model and a framework for supporting clinical use to ensure patient safety and professional reputation, according to a study published in the Journal of Medical Internet Research, FierceHealthIT reports.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com


The 5-Step Roadmap to Mobile Collaboration

Digital Transformation, Change Management and Planning for a Moving Target
Mobile Expert Interviews: Kony Solutions' Dipesh Mukerji
A Walk Through Boston - Talking about Digital Transformation, Code Halos and Mobility
Why Digital Architectures Matter - A Business Perspective
Digital Devastation in the Mobile Hardware Market and Emerging Trends

Webinars of Note (Recorded)


Virtualization ≠ Mobilization


Whitepapers of Note


A Comparison of the StarMobile MORPH Protocol vs. Traditional Remote Computing Protocols

Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization
************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads


***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Monday, October 20, 2014

The 5-Step Roadmap to Mobile Collaboration

Mobile Collaboration
I talk and write a lot about enterprise collaboration and collaboration tools.  Workforces are becoming increasingly mobile, globalized and include members who work remotely.  This requires an increasing focus on how teams of people (employees, partners, customers, advisors, contractors, etc.) can work closer together in virtualized workplaces.  I asked Harmon.ie's VP of Product Strategy, David Lavenda to share, in this article, some of his insights and strategies.
***

Enterprises can no longer ignore what it takes to get the job done on the go, and must accept that reaching their end goal of mobile empowerment starts with a comprehensive roadmap. While business users are eager to collaborate on the go, having IT jump straight into the deep end with a new company-wide mobile collaboration tools is a surefire way to fail.

The greatest enterprise asset is a worker’s attention. If a tool fails to capture that attention, it will be of little use. True mobile enterprise collaboration at both the cultural and technical levels can only be achieved once companies are able to marry the choice of collaboration tools with specific business needs. Getting there starts with a clear roadmap:

1. Identify the killer use cases that produce real business results – IT innovators must start by identifying business use cases that provide demonstrable ROI. IT leaders in industries that have mobile field workers – such as construction, transportation and emergency services – will have the easiest time formulating these cases. For example, provisioning offline access to standard operating procedures for emergency response personnel has clear-cut benefits. These personnel must often work quickly to save lives, including work in remote areas where network coverage is unreliable. Saving more lives through offline remote access to complex operating procedures is a very easy way to measure ROI.

Another compelling example is providing remote access to construction plans, schematics and blueprints to contractors, architects and construction workers. Engineers and contractors frequently need to make changes to construction plans while onsite. If they are able to make edits in the field, they are less likely to make errors or reference out-of-date documents thanks to faster in-the-field maneuverability. Find your company’s use cases and work towards implementing technology that will directly lead to those uses – do not wait for the technology to tell you how to use it.

2. Agree on the right tools to enable your business use cases – Once you’ve identified a killer use case, work as a team to decide which tools will best benefit your cause. Is there a need for on-premise documents to be accessible to field workers away from the office? If not, then maybe an Office 365 implementation is the way to go. Are workers frequently sending revised copies of documents back and forth, causing email to become cluttered and difficult to follow? Then maybe an Office 365 implementation with a Yammer site will provide the overhead and document collaboration capabilities required. Whatever the need is, make sure that a consensus is reached and that it is tied to a key business use case – if people are going into the implementation already dismissing the solution, it’s sure to be dead on arrival.

3. Never lose sight of the user experience – Remember that the most valuable enterprise asset is an employee’s attention, and so any mobile collaboration project will live or die based on its ability to capture that attention. Providing a more feature-rich tool does not always mean that tool will be used, as changing user behavior is often the most difficult aspect of any project that seeks to implement new technology. From the start, the user experience must be a key component of your initiative. Not just the experience of the solution itself, but also the experience of its implementation.

4. Create an initial pilot followed by an onboarding program – Before going the whole nine yards and pushing mobile collaboration solutions out to your company, it is important to test the products on a smaller scale. This can be done by inviting a select few, likely those who are interested in new technologies, to pilot the program, provide feedback on what worked and what didn’t and, ultimately, champion the new implementation. From there the program should expand in scope to invite leaders from different departments to test among themselves, providing further feedback on a larger scale.

As an example, NIBC, a bank client of harmon.ie’s, singled out individuals who excelled with the company’s new Office 365/harmon.ie solution, and tasked these individuals with leading informational learning sessions for the company. The sessions were followed by onboarding sessions for the entire company, and the solution was finally rolled out on a department-by-department basis to iron out issues and gain support along the way. With this strategy, the bank achieved near complete adoption of their solution. Nothing was left to chance – everyone was ready to go when the solution rolled out in earnest, and champions from each department were available to help with any issues that arose during and after the rollout.

5. Never stop learning, teaching and analyzing – Just because the implementation went smoothly and adoption soared does not mean department leaders should sit back and call it a day. In fact, if high adoption is achieved, it is likely because people enjoy the product and would likely benefit from learning more about it on a regular basis. Continue to schedule learning sessions where employees who best understand the product can share information, tricks and tools they’ve learned with others. Also consider analyzing how individuals in the company are using the solution and drawing on that data to make sure it continues to meet the company’s needs.
X Marks the Spot on the Mobile Collaboration Roadmap

Enterprise mobility initiatives enabling personal productivity and collaboration have been gaining steady momentum, but without the right roadmap from both a cultural and technology standpoint, the end results typically fall flat.

Despite its many obvious advantages, new technology does not equate to easy implementation. To arrive at the desired end-state of mobile collaboration in the enterprise – where employees and mobile workers alike can get work done without being tethered to their desks – a roadmap is a powerful tool. With a concrete roadmap tied to key business objectives, you will have a guide to navigate to the “New World” of true mobile collaboration.


************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies
Recommended Strategy Book Code Halos
Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Digital Transformation, Change Management and Planning for a Moving Target

Ved Sen
We have the opportunity in this article to learn from my colleague here at Cognizant, Ven Sen, who is the Global Head of Advisory Services for Social, Mobile & Sensors.  These days he is focused on issues related to digital transformation, mobility and change management.  In this article he shares ideas and strategies on how companies can most effectively manage change and a continuous environment of transformation.

***

TOM / EOM – sounds like a soup you might order. But for the purpose of this discussion, put your appetite to one side, and think about Digital Transformation.

TOM or the Target Operating Model is the staple of the consulting framework in transformation environments. The logic being, you have an initial operating model and you enter a transitional phase, driven by internal and external change, and you emerge with a new “target” operating model. It’s an excellent construct and very useful for delivering change.

In the digital arena, though the idea of the Target Operating Model is challenged because of a number of reasons.

Critically, it assumes that the change is a finite and one time activity. This is no longer true. Consider the landscape today. You enter a phase of virtualisation of your servers and networks, and before you finish that you're in the middle of the mobility revolution. You combine cloud and mobility to create another transformation and everybody is talking about big data and social analytics. And then there’s the Internet of things, machine-to-machine and smart environments waiting to happen. So which points do you pick as the start and end of the change? And if you took this whole set as one change, would you even survive it?

And then, if the change is not a finite or a single event, what do you assume as your end state or ‘target’ environment? And if there is no target environment you can define, how can you create a target operating model? Would it not be outdated even as you were implementing it?

There could be an argument that these individual technology waves do not affect the business model and are just technology changes. I would disagree with that. Yes, moving from one vendor to another, or upgrading from version n to n+1 is a technology change, though even those projects need to be seen as business change projects. But the waves of technology I called out earlier – from Cloud, to Mobile, to IOT are all pretty fundamental shifts – often creating deep changes in business models.

To add to these problems, as this article in the Forbes highlights, many organisations undertake digital transformation without actually knowing what it is. Many don't really understand the transformation, many others just see it as platform upgrades.

So here’s the bad news, your digital transformation project is not a one time exercise, there is no target environment and so your target operating model may be in need of an update by the time it’s bedded in.

The likely scenario is that there will be multiple waves of transformation. And here onwards they will all be digital (or at least until we come up with a new word).

Which leads me to my proposition – that perhaps the right way to think about this is as an Evolving Operating Model, rather than a Target Operating Model.

What would be the key features of an evolving operating model? Here are three key ones, though there may well be more.

Building Change Capability: At the core of this is the creation of a Culture of change adaptability. I've consulted for many organisations where the smallest change has to be handled with kid-gloves and is a source of anxiety and organisational stress. These are all big changes we're talking about, so there’s a lot of work to be done to make people change friendly. This should ideally be reflected in contracts with employees. HR needs to take a leading role here and ep build a culture of change through awareness, education, self-empowerment and counselling. At the same time, leadership needs to invest by ensuring the right people are chosen and then given the time to grow into this change culture.

Based on my experience, there are parts of the world, such as Europe, where this would be a harder process than, say, in Asia. European business cultures are much more rigid about roles and function, and these are often defended by regulation. Also, in Europe, there is often a much higher premium on matching exact experience to a role, rather than bet on adaptability. One of the ways to address this is to balance the majority of such fixed role people with a handful of adaptors – people who can foster a pro-change environment within the business.

For example, I met a European company in the travel segment who could not even change business rules in their enterprise apps, or implement a mobile app store without validating the decisions with worker councils.

Funding Change: Not a capital expense but the cost of doing business: Build in the cost of change into your cost of running the business. Rather than the one hit capital expense of a digital transformation project, budget for change annually, that LOBs and divisions can draw from, with the right checks and balances to ensure governance is provided. There is every likelihood that each of the next five years will require significant changes to some part of your business or the other. Rather than running it as a giant centralised project, or leaving this to individual departments and LOB’s who may not value this investment, organisations should explore creating an investment bucket which is made available to teams based on their justification, against a stated vision. But this investment is locked down for change efforts and cannot be used for other purposes.

Earlier this year, the BBC announced a program of saving £48m and reinvesting at least £29m of that into Digital Transformation services across channels, mobile and digital journalism. Cooperative Bank had set aside £500m on IT alone, to enable it’s digital transformation. Your budgets may be comparable to BBC, or Cooperative Bank, but in all probability they represent significant amounts of money.

The big bang approach assumes that one large and hugely diverse project is the best way of optimising the way this budget is spent. Reality may be very different.

Instrument Your Company: Build an instrumented organisation where process change can be systemised easily, using BPM, middleware, SOA, and other architectural approaches. This is fundamental in order to plan, implement and measure change. For example, if you want to change your mobile customer service layer, with new processes without necessarily having to make big changes in your CRM or ERP systems, you need a decoupled approach that will allow you to modify or even replace your mobile front end without always having to change a legacy application. But also, it will be faster and quicker to implement a new process if the systems can change quickly, rather than become a symbol of the organisational inertia.

A good analogy and one you hear often in business discussions is about turning the tanker. We talk about large businesses being like large tankers – hard to turn. But your digital transformation should not be seen as that one awkward turn. It’s more like suddenly being in an environment where you will need to turn and often. The real challenge here is actually, how do you stop behaving like a hard to turn tanker?


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Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.