Monday, August 10, 2020

Driving Innovations, Enhancing Customer Experiences and Collaborating with Customers at SAP with Expert Matt Laukaitis

In this episode, I get to learn from Matt Laukaitis, EVP/GM of Consumer Industries at SAP.  He has been my friend for over 20 years and is a talented and inspirational leader.  He works closely with large SAP customers as they innovate, provide solution feedback and collaborate on the solutions of the future.  

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Kevin Benedict
Partner | Futurist | Leadership Strategies at TCS
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Monday, August 03, 2020

Innovation in Live Streaming Video with Vislink Technologies Expert, CEO & President Mickey Miller

The Covid-19 pandemic has forced dramatic changes in the economics and business models of live sports and other live events - perhaps permanently.  As a result, new ways of consuming sports and personalizing it through innovations in live video feeds is required.  It involves advances in video compression, cameras, security, data transmission and production models.  Vislink Technologies is right in the middle of this vortex of innovation supporting the media and entertainment, the military, first responders and other industries.  In this episode, we get to take a deep dive into this innovation with CEO and President of Vislink Technologies Mickey Miller.
Read more on Covid-19 business impacts here:
  • Covid-19 Responses and Marketing Strategies with Retired VMware CMO Robin Matlock
  • Customer Experience Trends During Covid-19 with SAP Expert Shalini Mitha
  • Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon
  • Moving Physical Interactions to Digital During a Pandemic
  • The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg
  • The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent
  • Business-as-a-Service a Resilient Response to Pandemics
  • Speed, Accidents and Pandemics
  • State and Local Supply Chains Challenged by the Pandemic
  • Paying the Piper In the Midst of a Pandemic
  • What is the Destination of Technological Progress?
  • Protecting Our Global Economic Network from Pandemics
  • Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders
  • Superstitions, Spaceships and Covid-19
  • Covid-19 and the Value of Ideas
  • Six Degrees to Contagion - Lessons from the Covid-19 Pandemic
  • Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman
  • Covid-19 and the Role of a Futurist
  • Pre-Pandemic Assumptions and Presumptions
  • A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson
  • Space, Pandemics, Roman Roads and Air-Conditioners
  • Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan
  • Thinking Like a Futurist During a Pandemic with Frank Diana
  • Napoleon, True Competition and Pandemics
  • Covid-19, Demographics, Risk Analysis and Mobile Apps
  • A Pandemic Inspired Tsunami of Channel Switching
  • Ahead of the Curve - Pandemic Responses and Business
  • Pandemic Resilience is Knowing When to Quit
  • Using Data and Deming in a Pandemic
  • The Steps Required to Stop and or Live with the Pandemic
  • Flattening the Curve of a Risky Future
  • A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy
  • Leadership and Mental Biases in a Pandemic
  • ************************************************************************
    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Wednesday, July 29, 2020

    Humans as Friction

    The volume and velocity of data today ensure leaders can’t effectively consume, ponder and act upon it all.  A human leader’s mind easily becomes overloaded and overwhelmed with information, so in order to maximize effectiveness leaders must purposely limit the amount of data presented to them.  In other words, humans must “dumb-down” and “slow-down” the data to reduce complexity and to give themselves time to ponder it.  This “slow-down” requirement for humans acts as friction in a real-time digital environment.  In this article we will explore how different organizations are addressing some of these challenges.

    There are many famous innovation labs we can read about that have made significant contributions to our society.  I am thinking of labs like: Palo Alto Research Center, AT&T Research, MIT Media Lab, Boston Dynamics and many others.  Innovation, however, is not limited to academia or the commercial sectors.  Many dedicated men and women within the different military branches have also committed their careers to innovation.  Today we will explore some of the innovations they are working on and look for relevance in business environments. 

    The limited speed that humans can process new information is a challenge, especially for leaders.  Leaders have a limited capacity for information processing and to expect more from a human is unrealistic and even inhumane.  If a business leader is managing real-time digital commerce operations and business processes, then there is an absolute need for instantaneous decision-making and action that is not humanly possible.  So, what is the answer? Humans need to be augmented.  They need help and the processing speed of artificial intelligence (AI) powered decision-aids. 

    Data Virtualization Changes the Game for Analytics, with Molecula's Mimi Spier

    In this episode, I interview Molecula’s Chief Strategy and Marketing Officer Mimi Spier.  We discuss the power of virtualizing data to deliver hyper-fast analytics across distributed data sources.  We learn why Molecula was awarded Ventana Research’s Digital Innovation Award for “data,” and what that means for businesses everywhere.

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    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Tuesday, July 28, 2020

    Talent Networks, Gig Economies and the Future of Work with SAP Fieldglass CTO Vish Baliga

    In this episode, SAP Fieldglass’ CTO Vish Baliga shares the evolution of external talent management and contingent workforces solutions, and how today SAP Fieldglass supports new ways of connecting talent networks with the gig economy.


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    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Tuesday, July 21, 2020

    Covid-19, Content Strategy and Thought Leadership with SAP CX Expert Jenn VandeZande

    In this episode, SAP Customer Experience’s content strategy expert Jenn VandeZande shares her experiences and insights responding to the Covid-19 pandemic, and managing content authors and industry influencers.  We dig deep into the tactics involved in developing content and explore what the future of content strategy might look like.

    Read more on Covid-19 business impacts here:
  • Covid-19 Responses and Marketing Strategies with Retired VMware CMO Robin Matlock
  • Customer Experience Trends During Covid-19 with SAP Expert Shalini Mitha
  • Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon
  • Moving Physical Interactions to Digital During a Pandemic
  • The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg
  • The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent
  • Business-as-a-Service a Resilient Response to Pandemics
  • Speed, Accidents and Pandemics
  • State and Local Supply Chains Challenged by the Pandemic
  • Paying the Piper In the Midst of a Pandemic
  • What is the Destination of Technological Progress?
  • Protecting Our Global Economic Network from Pandemics
  • Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders
  • Superstitions, Spaceships and Covid-19
  • Covid-19 and the Value of Ideas
  • Six Degrees to Contagion - Lessons from the Covid-19 Pandemic
  • Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman
  • Covid-19 and the Role of a Futurist
  • Pre-Pandemic Assumptions and Presumptions
  • A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson
  • Space, Pandemics, Roman Roads and Air-Conditioners
  • Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan
  • Thinking Like a Futurist During a Pandemic with Frank Diana
  • Napoleon, True Competition and Pandemics
  • Covid-19, Demographics, Risk Analysis and Mobile Apps
  • A Pandemic Inspired Tsunami of Channel Switching
  • Ahead of the Curve - Pandemic Responses and Business
  • Pandemic Resilience is Knowing When to Quit
  • Using Data and Deming in a Pandemic
  • The Steps Required to Stop and or Live with the Pandemic
  • Flattening the Curve of a Risky Future
  • A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy
  • Leadership and Mental Biases in a Pandemic
  • ************************************************************************
    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Covid-19 Responses and Marketing Strategies with Retired VMware CMO Robin Matlock

    In this episode, we catch up with the ever enthusiastic and recently retired VMware CMO, Robin Matlock.  We discuss Covid-19’s impact on Silicon Valley and strategies for responding.  We dig deep into her experiences as a high tech executive, explore her marketing and purpose driven philosophies and learn about her plans for the future.


    Read more on Covid-19 business impacts here:
  • Customer Experience Trends During Covid-19 with SAP Expert Shalini Mitha
  • Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon
  • Moving Physical Interactions to Digital During a Pandemic
  • The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg
  • The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent
  • Business-as-a-Service a Resilient Response to Pandemics
  • Speed, Accidents and Pandemics
  • State and Local Supply Chains Challenged by the Pandemic
  • Paying the Piper In the Midst of a Pandemic
  • What is the Destination of Technological Progress?
  • Protecting Our Global Economic Network from Pandemics
  • Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders
  • Superstitions, Spaceships and Covid-19
  • Covid-19 and the Value of Ideas
  • Six Degrees to Contagion - Lessons from the Covid-19 Pandemic
  • Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman
  • Covid-19 and the Role of a Futurist
  • Pre-Pandemic Assumptions and Presumptions
  • A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson
  • Space, Pandemics, Roman Roads and Air-Conditioners
  • Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan
  • Thinking Like a Futurist During a Pandemic with Frank Diana
  • Napoleon, True Competition and Pandemics
  • Covid-19, Demographics, Risk Analysis and Mobile Apps
  • A Pandemic Inspired Tsunami of Channel Switching
  • Ahead of the Curve - Pandemic Responses and Business
  • Pandemic Resilience is Knowing When to Quit
  • Using Data and Deming in a Pandemic
  • The Steps Required to Stop and or Live with the Pandemic
  • Flattening the Curve of a Risky Future
  • A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy
  • Leadership and Mental Biases in a Pandemic
  • ************************************************************************
    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Friday, July 10, 2020

    Chatbots and Digital Assistants Just Keep Getting Smarter an Update from Oracle's Expert Suhas Uliyar



    Today, chatbots and digital assistants can be vertical industry experts with an intimate understanding of roles, rules, regulations, and processes.  In this episode, Oracle’s expert Suhas Uliyar walks us through recent advances and developments in this exciting field.

    Read more on Covid-19 business impacts here:
  • Customer Experience Trends During Covid-19 with SAP Expert Shalini Mitha
  • Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon
  • Moving Physical Interactions to Digital During a Pandemic
  • The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg
  • The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent
  • Business-as-a-Service a Resilient Response to Pandemics
  • Speed, Accidents and Pandemics
  • State and Local Supply Chains Challenged by the Pandemic
  • Paying the Piper In the Midst of a Pandemic
  • What is the Destination of Technological Progress?
  • Protecting Our Global Economic Network from Pandemics
  • Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders
  • Superstitions, Spaceships and Covid-19
  • Covid-19 and the Value of Ideas
  • Six Degrees to Contagion - Lessons from the Covid-19 Pandemic
  • Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman
  • Covid-19 and the Role of a Futurist
  • Pre-Pandemic Assumptions and Presumptions
  • A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson
  • Space, Pandemics, Roman Roads and Air-Conditioners
  • Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan
  • Thinking Like a Futurist During a Pandemic with Frank Diana
  • Napoleon, True Competition and Pandemics
  • Covid-19, Demographics, Risk Analysis and Mobile Apps
  • A Pandemic Inspired Tsunami of Channel Switching
  • Ahead of the Curve - Pandemic Responses and Business
  • Pandemic Resilience is Knowing When to Quit
  • Using Data and Deming in a Pandemic
  • The Steps Required to Stop and or Live with the Pandemic
  • Flattening the Curve of a Risky Future
  • A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy
  • Leadership and Mental Biases in a Pandemic
  • ************************************************************************
    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Using AI to Manage Content Strategies and Messaging Globally with Expert Chris Willis

    Using artificial intelligence, embedded in advanced linguistic analytics engines, to globally manage content creation and messaging is brilliant.  In this episode, expert Chris Willis, CMO of Acrolinx explains how many of the world’s largest companies are using AI to ensure accurate, consistent, and effective content, messaging and communications globally.

    Read more on Covid-19 business impacts here:
  • Customer Experience Trends During Covid-19 with SAP Expert Shalini Mitha
  • Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon
  • Moving Physical Interactions to Digital During a Pandemic
  • The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg
  • The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent
  • Business-as-a-Service a Resilient Response to Pandemics
  • Speed, Accidents and Pandemics
  • State and Local Supply Chains Challenged by the Pandemic
  • Paying the Piper In the Midst of a Pandemic
  • What is the Destination of Technological Progress?
  • Protecting Our Global Economic Network from Pandemics
  • Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders
  • Superstitions, Spaceships and Covid-19
  • Covid-19 and the Value of Ideas
  • Six Degrees to Contagion - Lessons from the Covid-19 Pandemic
  • Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman
  • Covid-19 and the Role of a Futurist
  • Pre-Pandemic Assumptions and Presumptions
  • A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson
  • Space, Pandemics, Roman Roads and Air-Conditioners
  • Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan
  • Thinking Like a Futurist During a Pandemic with Frank Diana
  • Napoleon, True Competition and Pandemics
  • Covid-19, Demographics, Risk Analysis and Mobile Apps
  • A Pandemic Inspired Tsunami of Channel Switching
  • Ahead of the Curve - Pandemic Responses and Business
  • Pandemic Resilience is Knowing When to Quit
  • Using Data and Deming in a Pandemic
  • The Steps Required to Stop and or Live with the Pandemic
  • Flattening the Curve of a Risky Future
  • A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy
  • Leadership and Mental Biases in a Pandemic
  • ************************************************************************
    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

    Tuesday, July 07, 2020

    Customer Experience Trends During the Covid-19 Pandemic with SAP's Shalini Mitha

    In this episode, my guest is Shalini Mitha, Global VP, CX Solution Marketing at SAP.  Our conversation dives deep into how the pandemic has impacted consumers, businesses, customer experience and future strategies.  We discuss what makes a company agile enough to change sales channels when the pandemic hit, and what it will take to succeed in the future.

    Read more on Covid-19 business impacts here:
  • Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon
  • Moving Physical Interactions to Digital During a Pandemic
  • The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg
  • The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent
  • Business-as-a-Service a Resilient Response to Pandemics
  • Speed, Accidents and Pandemics
  • State and Local Supply Chains Challenged by the Pandemic
  • Paying the Piper In the Midst of a Pandemic
  • What is the Destination of Technological Progress?
  • Protecting Our Global Economic Network from Pandemics
  • Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders
  • Superstitions, Spaceships and Covid-19
  • Covid-19 and the Value of Ideas
  • Six Degrees to Contagion - Lessons from the Covid-19 Pandemic
  • Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman
  • Covid-19 and the Role of a Futurist
  • Pre-Pandemic Assumptions and Presumptions
  • A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson
  • Space, Pandemics, Roman Roads and Air-Conditioners
  • Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan
  • Thinking Like a Futurist During a Pandemic with Frank Diana
  • Napoleon, True Competition and Pandemics
  • Covid-19, Demographics, Risk Analysis and Mobile Apps
  • A Pandemic Inspired Tsunami of Channel Switching
  • Ahead of the Curve - Pandemic Responses and Business
  • Pandemic Resilience is Knowing When to Quit
  • Using Data and Deming in a Pandemic
  • The Steps Required to Stop and or Live with the Pandemic
  • Flattening the Curve of a Risky Future
  • A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy
  • Leadership and Mental Biases in a Pandemic
  • ****************************************************************************************************************************************
    Kevin Benedict
    Partner | Futurist | Leadership Strategies at TCS
    View my profile on LinkedIn
    Follow me on Twitter @krbenedict
    Join the Linkedin Group Digital Intelligence

    ***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.