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Wednesday, April 01, 2015

Kevin Benedict's Mobile Cyber Security News Weekly – Week of March 29, 2015

Welcome to the Mobile Cyber Security News Weekly, our newest online newsletter. Mobile Cyber Security will focus on the most interesting news, articles and links related to mobile and cyber security, mobile malware, mobile application management, cyber warfare (and more!) that I run across each week.  I am specifically targeting market trend information.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

More than 209,000 cyber security jobs in the U.S. are unfilled, and postings are up 74 percent over the past five years, according to a Peninsula Press analysis of numbers from the Bureau of Labor Statistics. Read Original Content

South Korea has announced it will create a new presidential post handling cyber security. The move is seen an effort to better prepare Seoul for a possible cyber attack from North Korea. Read Original Content

With data breaches and other cyber incidents becoming more frequent, costly and destructive, Deloitte and Verizon Enterprise Solutions have announced a strategic alliance to deliver a comprehensive set of security and risk-management solutions. Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

Jack Lew, US Treasury secretary, called on the Chinese government to suspend new cyber security rules that U.S. information technology companies fear could lock them out of a financial services market worth almost half a trillion dollars. Read Original Content

According to a report from the Ponemon Institute and IBM, mobile security is in dire straits. The two companies unveiled research last week showing an alarming lack of security in the mobile applications that companies build for their customers. Read Original Content


Microsoft and Good Technology have announced Microsoft Dynamics CRM for Good.
Developed on the Good Dynamics Secure Mobility Platform, the product brings Good's secure container and app-level security to Microsoft's customer relationship management (CRM) solution. Read Original Content

New analysis from TechNavio released January 14 has set a 38.3 percent year-over-year growth for the global mobile security market from 2013 to 2018, citing increased demand amid the growing popularity of bring your own devices. Read Original Content

Driven by the thriving ecosystem, Research estimates mobile device and network security investments will account for nearly $11 billion in 2014 alone. The market is further expected to grow at a compound annual growth rate of nearly 20 percent over the next six years. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Mobile Apps, Analytics, Code Halos and Mass Personalization
Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed
Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


************************************************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Mobile Commerce News Weekly – Week of March 29, 2015

The Mobile Commerce News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile commerce and marketing, mobile payments, mobile money, e-wallets, mobile banking, mobile ads and mobile security that I run across each week.  I am specifically targeting market size and market trend information.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

Mobile commerce is likely to overtake e-commerce in the next few years, spurred by the continued uptrend in online shopping and increasing use of mobile apps, according to a KPMG report.  Read Original Content

Facebook has spent $19 billion to buy messaging startup WhatsApp and an almost quaint $1 billion or so to buy photo messaging startup Instagram. Then Wednesday at its F8 developers conference, the company announced that its Messenger app will become an all-encompassing messaging, e-commerce and marketing app all in one.  Read Original Content

Mumbai-based Super Jobs Pvt Ltd, the company behind jobs search and resume building app under the same brand, has acquired mobile commerce enabling firm Crunch Commerce Inc., as per a company statement.  Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

According to research from SNL Financial, the customers of Bank of America are the most willing to pay an additional monthly fee in order to have access to mobile banking features. Among the customers from the Bank of America, 33 percent said they would be willing to pay the additional fee to use the smartphone app from their bank.  Read Original Content

According to a survey from MasterCard, China continues to lead in terms of mobile shoppers, with approximately 70 percent of the country’s mobile population using their devices to shop online.  Read Original Content


When it comes to commerce security, Bitcoin may be safer than mobile wallets, according to a new study from Walker Sands.  Read Original Content

The latest version of the Windows mobile operating system will feature Host Card Emulation.  Host Card Emulation is a type of software architecture meant to provide virtual representation for various types of cards, such as credit and debit cards.  Read Original Content

Amazon has been working hard to build up the popularity of its Android-based Appstore with consumers and developers. The company has been working on a new section called “Unlocked” that will offer users a whole range of paid apps, along with those that utilize in-app purchases, free of charge.  Think of it as Amazon Prime for apps.  Read Original Content

India is the next centrum for mobile, indicates "The State of Mobile Commerce in India 2015" report released by Vizury.  With mobile acting as the driver for accelerated Internet adoption in the sub-continent, Vizury's report indicates mobile commerce has grown over 130 percent within a year.  Read Original Content

Data from Statista has shown there are some very specific features consumers enjoy about being able to use mobile commerce to look for and purchase the products and services they want.  Fifty-nine percent appreciate the ability to shop regardless of where they are and 47 percent like to be able to compare product prices while they are in a store.  Read Original Content

Facebook users who really want to show their appreciation can now send their friends money. All someone needs to do send money is start a message, click on the dollar sign symbol next to the recipient's name, and then click "Pay" to subtract cash from their Visa or Mastercard debit card.  Read Original Content

Research from comScore indicates the retail digital commerce figures for 2014 grew 14 percent to $268.5 billion from the year prior. While that’s a notable jump, desktop-based eCommerce also jumped 13 percent to $236.9 billion.  Read Original Content

In 2014, Chinese consumers spend more than three times as much on mobile shopping as they spent in 2013, according to a study by iResearch, indicating the growth in m-commerce is set to continue in Asia.  Read Original Content

The World Tourism Organisation has reported one of the primary socio-economic development drivers in Africa is the growing tourism industry, and mobile technology is playing an increasing role in the boom of international visitors to countries across that continent.  Read Original Content

Smartphones now make up 75 percent of the mobile-phone market, up from 65 percent a year ago and just two percent a decade ago, according to the Internet analytics firm comScore.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Mobile Apps, Analytics, Code Halos and Mass Personalization
Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed
Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


************************************************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Tuesday, March 31, 2015

Mobile Apps, Analytics, Code Halos and Mass Personalization

Kevin Benedict, moderates this panel of digital experience and mobility experts including Benjamin Pring, Ted Shelton and Jack C. Crawford as they review and discuss the findings of Ben Pring's recent study Putting the Experience in Digital Customer Experience.

Video Link: https://youtu.be/xsPDWReccF4?list=UUGizQCw2Zbs3eTLwp7icoqw

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Mobile Health News Weekly – Week of March 29, 2015

The Mobile Health News Weekly is an online newsletter made up of the most interesting news and articles related to mobile health that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

According to a PriceWaterhouseCoopers report, 86 percent of clinicians believe mobile apps will become important to physicians for patient health management within the next five years.  Read Original Content

The National Health Service in the UK is taking steps to create a curated database of government-approved mobile health apps, starting in the area of mental health. NHS launched a library of five approved apps on its NHS Choices website, which gets 40 million visits per month, according to the NHS.  Read Original Content

A new SNS Research report estimates that in 2015 alone, the mHealth market will account for nearly $13 billion.  Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

The Food and Drug Administration expects 500 million smartphone users worldwide will be using a health care application this year and that, by 2018, 50 percent of smartphone and tablet users will have downloaded mobile health applications.  Read Original Content

According to Research2guidance, a mobile market research firm. By 2017, it estimates, the market for such tools, known as mHealth apps, will be $26 billion.  Read Original Content


A one-year pilot project, which is being led by Eastern Health, will involve up to 700 patients and will focus on those with chronic obstructive pulmonary disease and congestive heart failure. Patients will be provided with computer tablets, pulse oximeters, blood pressure cuffs and weigh scales and nurses will remotely monitor them.  Read Original Content

Heidelberg University Hospital, one of the largest hospitals in all of Europe, is a perfect example of connected care working to improve women’s lives.  In partnership with SAP and abcmedien, the University Hospital developed an app to provide pregnant women all information needed along their pregnancy and beyond.  Read Original Content

Apple preceded the debut of its new line of connected watches by unveiling ResearchKit, a medical research platform that has demonstrated its powerful potential with the first five applications. The open-source ResearchKit and evolving HealthKit promise new ways for apps and researchers to gather sensor and health data.  Read Original Content

A Google patent for a wrist device aimed at killing cancer cells illustrates the search giant isn't backing off research and development of anti-cancer technology and disease treatment innovations, according to a Telegraph article.  Read Original Content

With UC San Francisco, Samsung recently established the UCSF-Samsung Digital Health Innovation Lab where researchers and technologists can trial new mobile health technologies. Samsung also released SDK’s for two new digital health platforms.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed
Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


*************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Connected Globe News Weekly – Week of March 29, 2015

Welcome to Connected Globe News Weekly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices.  I aggregate the information, include the original links and add a synopsis of each article.  I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

The global connected health M2M market is set to grow at a compound annual growth rate of 33.08 percent over the period 2014-2019. Read Original Content

Market research firm IDC expects spending in the IoT market to rise 14 percent this year to $1.7 trillion, reaching $3 trillion by 2020, as nearly 30 billion devices are connected. Read Original Content

The global Internet of Things market is set to grow at a compound annual growth rate of 31.72 percent over the period 2014-2019. Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

Market Research Report forecasts the IoT market in China to grow at a compound annual growth rate of 32.15 percent over the period 2014-2019. Read Original Content

Gartner says an estimated 1.1 billion connected things will be used by smart cities this year, rising to 9.7 billion by 2020. Read Original Content



TechNavio's analysts forecast the global smart cities market will grow at a compound annual growth rate of 16.6 percent over the period 2014-2019. Read Original Content

Pyramid Research expects the Latin America M2M market to grow from US $4.6 billion in 2014 to nearly US $8.2 billion by the end of 2019, at a compound annual growth rate of 12 percent. Read Original Content

There will be 102 million connected things across Sweden, Norway, Denmark and Finland by 2018, according to a new study carried out by TeliaSonera and Arthur D. Little. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed
Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization



************************************************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies


***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Monday, March 30, 2015

IoT, Software Robots, Mobile Apps and Network Centric Operations

Articles about the IoT (Internet of Things) have moved from technical journals to our daily newspapers.  In this article we will go beyond the simplistic applications talked about in the local paper and discuss how IoT and complementary technologies, including software robots, can add real business value to the rugged outdoor work found in many industries.

In the rugged blue collar environment, vehicles, high valued equipment and other assets can be connected to the IoT to wirelessly report on their status, hours of operation, location, environment, maintenance and repair needs. This data can alert management when there is a problem, event or automatically create service tickets or send alerts when an action or decision is required. The IoT has the ability to provide "situational awareness" across large geographic areas and thousands of assets all at the same time.  This capability helps both decision-makers and automated systems (software robots) better understand how to optimize the use of experts, equipment and schedules across different geographic areas.

Today, sensors can be connected to many different pieces of equipment and are capable of bidirectional data exchanges.  That means they can both send data and receive data.  Data sent to them can include commands to perform a task.  These tasks may be to unlock a door, open a gate, increase or decrease the temperature, reposition a video camera, or to remotely operate equipment, think drones!  This capability is powerful and we are just scratching the surface of possibilities.

The IoT delivers on a vision of connecting physical and digital items to each other wirelessly through a network. These connections, and the data exchanged, can provide real-time access to information about the physical world in distant and remote locations.  This information can be analyzed by humans or software robots and turned into actionable intelligence that can be utilized by automated systems or human decision-makers. Connected IoT devices integrated into business systems can lead to many innovation and gains in efficiency and productivity that were never before possible.

A few of the key markets for IoT are:
  • Utilities/Smart grids
  • Defense
  • Fleet management/Automotive systems
  • Field services management
  • Rental equipment
  • Heavy equipment monitoring (think tractors, bulldozers, cranes, etc.)
  • Plant maintenance
  • Facility management
  • Connected homes/Home Energy Management Systems (HEMS)
  • Healthcare - fitness, remote patient and health monitoring
  • Medical equipment monitoring
  • Vending machines
  • ATMs
  • POS systems
  • Remote asset management monitoring
  • Security systems
  • Consumer electronics (eReaders, Wireless Printers, Appliances, etc.) 
  • etc.
In a world filled with data from mobile users, databases, websites and the IoT, the big question is what can be done with all of this data? This is where real-time analytics are required - analytic solutions that have the capacity and capability to analyze large amounts of incoming data in real-time.  The results of their analysis can be utilized by humans and/or software robots to optimize productivity and efficiencies.  Many of today's most advanced workforce optimization and scheduling solutions use software robots that can instantly react to the real-time data and optimize thousands of schedules and assignments in seconds (see ClickSoftware).

What are software robots?  According to a new study by my colleague, Rob Brown, at the Center for the Future of Work, titled The Robot and I, humans are working smarter with sophisticated software (robots) to automate business tasks that help humans attain new levels of process efficiency, such as improved operational costs, speed, accuracy and throughput volume.  In short, software robots are digital assistants and force-multipliers for humans.

Data and Real-Time Decision Making

Enterprise mobility apps offer significant value on their own, but when integrated into a network with many other applications, objects with sensors, software robots and other data collection technologies, the value of this "network of applications" is multiplied.   The challenge, as identified earlier, is to understand how to use this plethora of real-time data for the purpose of real-time decision-making and operational improvements.  Innovations within many modern military organizations offer lessons for us in the commercial space.

USAF Colonel John Boyd
USAF Colonel John Boyd is credited with the concept of the OODA loop. The OODA loop (Observe, Orient, Decide and Act) is a concept originally applied to combat operations and processes that involves analyzing real-time data and rapidly making decisions that enable you to out-maneuver an opponent.

According to Boyd, decision-making occurs in a recurring cycle of observe, orient, decide and act.  An entity (whether an individual, organization or software robot) that can complete a decision-making cycle quicker - observing and reacting to unfolding events more rapidly than an opponent, can thereby "get inside" the opponent's decision cycle and gain the advantage.

In the business world, OODA loop is an emerging concept for making better decisions, faster, and managing more effectively.  The ability to observe and react to unfolding events more rapidly than competition requires data collection, communication, analytics and solutions that can use the data to optimize operations. Some of the different enterprise solutions that can exploit IoT data are:
  • Field services solutions
  • Fleet management systems
  • Supply chain management systems
  • Optimized workforce scheduling solutions
  • Solutions using predictive analytics and machine learning
  • Enterprise asset management solutions
  • Plant maintenance systems
  • Facility management solutions
  • CRM solutions
  • Healthcare management systems
  • etc.
Many of these solutions are already utilizing software robots to quickly accomplish complex tasks and to analyze and act on incoming data.

Let us walk through a field service scenario together.  Mobile apps and sensors (human and machine) supply the data that enables a field services manager or software robot to observe.  Business analytic systems can be used to help managers or software robots to be oriented as to what the data means, and how it impacts the mission/project/task.  Next the manager or software robot needs to decide what actions to take, and then act.

OODA Loop
The “loop” in OODA Loop refers to the fact that this is a continual process. Each time you complete a cycle in the OODA loop you again observe, orient, decide and act based upon the results you see from the prior cycle.  The speed at which you cycle through the loop can be greatly enhanced by the use of supporting software robots.

Those involved in agile development projects will recognize these cycles.  If the results are positive, you can continue down that path and improve it. If the results are negative, you quickly adjust. It is a fast moving process of trial, error and adjustment until you get the results you want.

The OODA loop is particularly useful in environments that are unpredictable.  In these working environments, decision-making is often very difficult and without the appropriate training, or automated systems (software robots) - indecision, inaction, inefficiency or even chaos may occurs.  The OODA Loop is a decision-making process that is well suited to helping people or software robots make decisions and act in situations where there is no identified plan or obvious right answer.  

The military has effectively implemented the OODA Loop decision making process for use in many different areas including air combat, tank warfare, maneuver warfare strategies and daily in Special Forces operations.  Today, predictive analytics and software robots are utilizing OODA Loops with machine learning to cycle through analysis, decision-making and action even quicker.  In fact, many of today's most advanced jet fighters require the use of ultra-fast software robots in order to maneuver and stay airborne.

In a world where nearly 40 percent of the workforce is mobile, companies must learn and implement these concepts in order to successfully manage mobile and remote operations and services.  To be successful implementing and integrating the OODA loop, software robots and Network Centric Operational concepts into field services operations it requires the following:
  1. Data collection systems, sensors (IoT)
  2. Mobile apps 
  3. Real-time mobile communications
  4. GPS tracking - real time knowledge of the location of your mobile workforce, assets and inventories
  5. Real time knowledge of the capabilities and expertise of your mobile workforce
  6. Real time status and progress updates of the tasks, work assignments, projects and the schedules of the mobile workforce
  7. Real time knowledge of the location of all materials, equipment, tools and other assets required to complete specific tasks
  8. Field service management system that assigns, schedules and dispatches specific assignments to specific members of your mobile workforce (often utilizing software robots)
  9. Real-time business analytics 
  10. OODA Loop or similar rapid decision-making processes
All of the items listed above help provide the real time visibility into your field operations that is required in a networked field services organization practicing OODA Loop strategies and processes.

One of the remaining challenges, however, with the systems listed above is that humans quickly become overwhelmed by large volumes of data.  Complexity can become an inhibitor to the practice of OODA.  It is not enough to have real time visibility into massive volumes of data, one must be able to orient, or understand what the data means and how it will impact the mission.  That is where automated systems/software robots solve a real problem.  Let's consider the following scenario in a Networked Field Service environment:
  1. A high value bulldozer with an engine sensor wirelessly notifies a service provider that maintenance is needed.
  2. The information is instantly integrated into the work order management system of the service provider.
  3. The business intelligence feature analyzes the scheduling requirements related to the maintenance code that was received.
  4. Automated processes (software robots) quickly search for maintenance updates or alerts from the tractor’s manufacturer that might be related to the received code.
  5. Automated processes (software robots) search for the location of the nearest available and qualified diesel mechanic
  6. Automated processes (software robots) review all qualified mechanics' schedules and compares them for the purpose of optimizing all schedules.
  7. Automated processes (software robots) search for the nearest location where there is an inventory of parts for that particular make and model of tractor.
  8. Automated processes (software robots) looks for the nearest inventory of tools and repair equipment that may be necessary to complete the job.
  9. Automated processes (software robots) search for and reports on the current account status for the customer and any relevant warranty or service contract details.
  10. All of this data is unified and wirelessly sent to the service technician’s smartphone.
All of the above steps can be performed in seconds, with the right data, analytics, processes, solutions, software robots and strategies, but only when accurate and real-time data is available.

In summary, the Network Centric Operations concept seeks to translate an information advantage, enabled in part by mobile, IoT, analytics, management solutions and software robotics into a competitive advantage through the robust networking of well informed geographically dispersed people and assets.   This networked organization, using the OODA loop decision making cycle, has the tools necessary to make good and quick decisions in chaotic and unpredictable environments.



************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed

Diginomica's Jon Reed interviews Cognizant's Senior Analyst for Digital Transformation and Mobility, Kevin Benedict on what he learned this year at the annual Mobile World Congress in Barcelona, Spain.  This year 93,000 people came together to learn and review the newest mobile, wireless and connected smart technologies at this event.  Much has changed in the past 12 months and this interview covers many of these trends.

Video Link: https://youtu.be/8jwkhZgck1U

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Field Mobility News Weekly – Week of March 29, 2015

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Connected Globe News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

Analysts forecast the global fleet management system market will grow at a compound annual growth rate of 26.23 percent over the period 2014-2019. Read Original Content

Gartner, Inc. estimates 1.1 billion connected things will be used by smart cities in 2015 rising to 9.7 billion by 2020. Read Original Content

The global smart cities market is set to grow at a compound annual growth rate of 16.6 percent over the period 2014-2019, says a new report, “Global Smart Cities Market 2015-2019,” by Research and Markets. Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

According to Compass Intelligence, the market for sensors in M2M & IoT is estimated at $5.2 billion in 2014 and expected to triple in size to $15.7 billion in 2019 at a compound annual growth rate of 24.7 percent. Read Original Content

According to IDTech in 2014, the total RFID market is worth $8.89 billion, up from $7.77 billion in 2013 and $6.96 billion in 2012. IDTechEx forecast that to rise to $27.31 billion in 2024. Read Original Content


According to a report by Research and Markets, 70 percent of electricity customers in Europe will have smart meters by 2022. Read Original Content

According to a new report, the GIS market in China set to grow at a compound annual growth rate of 11.75 percent over the period 2014-2019. Read Original Content

The market for smart grid sensors is set to rapidly expand in the coming decade, with revenues growing nearly ten-fold, from 2014 to 2021, according to IHS Inc. Read Original Content

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Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
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Elemez Mobile Intelligence Platform from B2M Solutions
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Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


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Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.