Kevin Benedict Ponders the Future

The Table of Contents in Your Enterprise Mobility Book

If you were to write a book on enterprise mobility, what would you include in the Table of Contents? I ponder this topic in this 11 minute video comments.

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile End Points Not Just Mobile Device or Mobile App Management

Mobile Data End Points

I was researching consumer mobility trends this morning. It turns out that for the first time people are accessing their mobile devices for news more often than television, radio, magazines and newspapers. They expect mobile devices to be their trusted source of information. What does this new development mean for businesses? I believe it means that customers will begin, if they don't already, to expect businesses to supply more account and products information on mobile devices because that is where they turn to for information.

I believe that in many cases the information that customers want to access on a mobile device is nearly the same information that the field service engineer needs. The customer wants to know when the field service engineer will arrive on location. They want to know their account, product and service history. They want to know the status of their service ticket and the invoice amount.

As more of these kinds of mobile applications are developed, it will become increasingly important for IT departments to keep track of what data they are sharing with employees, customers and the general public via mobile apps.

It is not sufficient for companies to monitor and manage the mobile devices and mobile apps of their employees. It is the corporate data that must be managed. The data that leaves the enterprise database must be managed and tracked to the end point. The end point is any device that may access and store your corporate data.

I realize that I may be stating the obvious, but all of us in enterprise mobility like to talk about MDM (mobile device management) and security as being important, but it is more than that. It is really about managing the data correctly in mobile environments.

Do you agree?

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin

Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Retailing News Weekly - Week of April 4, 2011

The Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Money News Weekly
Also read Mobility News Weekly
Also read M2M News Monthly

Mobile marketing is expected to continue to grow in the U.S. this year, with brands expected to invest more than $1 billion on mobile marketing in the U.S. alone in 2011.

http://moconews.net/article/419-dont-shoot-the-messenger-users-warm-up-a-bit-to-mobile-marketing/

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A recent report from Forrester Research predicted that by 2014 over 40 percent of consumers will be accessing the web via a mobile device.

http://www.utalkmarketing.com/pages/Article.aspx?ArticleID=20782&Title=Why_the_mobile_ad_industry_must_show_greater_transparency

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By 2015 digital strategies, such as social and mobile marketing, will influence at least 80 percent of consumers' discretionary spending.

http://www.echannelline.com/usa/story.cfm?item=26701

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Mobile advertising networks delivered 340 billion filled and billed impressions across the globe in 2010, generating $794 million in media spend and earning $254.3 million in net platform and media services-related revenue.

Gartner Awards Vivint with Enterprise Efficiency Award for Enterprise Mobility Solution

I read an interesting article today that documented significant efficiencies gained through field service automation, scheduling and the addition of an enterprise mobility solution. The company is Vivint, a company that helps with residential home security and automated home management. Here are some of the improvements they experienced with their solutions:

33 percent engineer utilization improvement (one additional work order daily per technician)
60 percent decrease in inbound call traffic to scheduling department
ROI of $20.13 per ticket
Total estimated ROI engineer utilization of $2,831,009.70
32 percent increase in fuel efficiency (equal to 1.2 gallon decrease per average on work orders completed)

Gartner presented the Gold Level Gartner and 1‐to‐1 Media CRM Excellence Award to Vivint last week at the Gartner Customer 360 Summit in Los Angeles. The criteria they were using to judge this award were:

Reducing operational and interaction costs
Improving sales
Improving service
Improving marketing
Improving customer service
Improving customer value - such as revenue growth, wallet share, products per person and frequency of purchase

Vivint created a real‐time mobile enterprise, that links every stakeholder in the service chain. They created this real-time enterprise using an automated scheduling and dispatch solution, enterprise mobility and customer interaction management solutions to give its team of dispatchers and 400 field service technicians real‐time information and dynamic routing ability. As a result, technicians are able to field nearly 50 percent more service calls every day while customers consistently report outstanding service quality and responsiveness.

The solutions used were from ClickSoftware, an SAP mobility partner, the developer of the SAP Workforce Optimization and Scheduling solution.

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Field Mobility News Weekly - Week of April 4, 2011

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week. I am specifically targeting information that reflects market data and trends.

Also read Mobile Money News Weekly
Also read Mobile Retailing News Weekly
Also read Mobility News Weekly
Also read M2M News Monthly

The Austin Police Department is now using handheld devices to scan fingerprints and instantly connect to police databases and reveal true identities.

http://www.kvue.com/news/APD-fingerprint-scanner-proving-sucessful-database-expanding-118802024.html

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Rugged mobile handhelds and notebooks increase efficiency and competitiveness.
Consumers are having a heyday enjoying the benefits of mobile computing through a host of handheld devices such as netbooks, slates and smartphones.

http://technology.inquirer.net/infotech/infotech/view/20110403-329212/Rugged-mobile-PCs-for-business-use

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As mobile penetration rates level off, the wireless industry is setting its sights on vertical markets such as M2M and mobile healthcare products for the next wave of growth.

http://www.fiercewireless.com/special-reports/ctia-2011-preview-what-expect-show/m2m-wireless-healthcare-tap-ctia-2011-preview

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DAILY RFID has released the palm-sized portable RFID scanner DL710 for transportation, especially in airports. This PDA-based portable RFID scanner enables passengers and drivers to check-in and identify themselves by simply waving their contact less RFID embedded card.

Welcome to Kevin's M2M News Monthly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices. I aggregate the information, include the original links and add a synopsis of each article. I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Retailing News Weekly
Also read Mobile Money News Weekly

Analysys Mason research projects that there will be 2.1 billion M2M devices by 2020, up from 62 million last year.

http://www.lightreading.com/document.asp?doc_id=206045&f_src=lightreading_gnews

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Cellular M2M connections are forecast to more than double from their 2011 level of 19.6 million to 50.2 million in 2015.

http://urgentcomm.com/networks_and_systems/commentary/m2m-cellular-interest-20110330/

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Forecasts shows mobile data services, including messaging, Internet, apps, entertainment services, and M2M, will generate $500 billion in global revenues for mobile carriers in 2015.

http://www.prlog.org/11362636-mobile-data-services-will-generate-500-billion-in-global-revenues-for-mobile-carriers-in-2015.html

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Sprint has further expanded its M2M ecosystem with solution partner relationships that bring specialized expertise in connected transportation, fixed and portable solutions, SmartGrid and utilities and health care.

FierceMobileIT: Crowd Sourcing to Become More Relevant in Enterprise Mobility

I want to highlight an article that I recently wrote that was published in FierceMobileIT today called, "Crowd Sourcing to Become More Relevant in Enterprise Mobility." I am intrigued by the idea of connecting geographically disperse minds together to help accomplish the greater good. Mobile technologies and crowd sourcing concepts can help in all kinds of interesting ways.

In this article I write about SAP's Streamwork, Salesforce.com's Chatter, online forums and using tweets to understand traffic conditions.

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services
Mobile, The Next Big Thing for Business

Webinars of Note

Implementing SAP Enterprise Mobility - 10 Lessons Learned
Barcode Scanning in Mobile Apps
Five Ways to Optimize the ROI of your Mobile Solution

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Sybase Afaria Mobile Device Management Finally Needed

I read an article by Todd Morrison, News and Features Editor at SearchSAP this morning on mobile device management and specifically Sybase's Afaria. I knew it was coming as he had interviewed me for it. In this article I share my perspective on Afaria and the MDM market. In summary, MDM (mobile device management) was a nice to have in the past, but is now required by large enterprises. Read the complete article here to find out why.

Aberdeen Group and Friends Webinar on Enterprise Mobility

Andrew Borg

I have the unique opportunity of joining Andrew Borg, Senior Research Analyst, Wireless and Mobility with the Aberdeen Group to present a webinar next week. I invite you all to attend as Andrew will be giving a full report on the current state of enterprise mobility.

Register Here

Webinar Description:

The competitive pressures of the increasingly global market reward the Real-Time Enterprise (RTE), defined as the organization focused on market and customer responsiveness, swift and agile decision-making, and transparency and immediacy of information shared among internal groups. Enterprise mobile applications have evolved as an essential enabler of the RTE, delivering business-critical information when and where it’s needed.
The basic framework is now in place for a virtual renaissance in enterprise mobile applications. New application development frameworks optimized for enterprise data integration have emerged that offer rapid and cost-effective prototyping, development, and deployment of custom or purpose-built mobile applications.

This webinar will cover topics that include:

•The new generation of lightweight task-driven applications that leverage the mobile device UI
•The power of mobility to redesign communications, collaboration, and workflow to deliver actionable information on-demand
•The business value of increased operational efficiency
•The time-to-productivity advantages of a new application approach
•Meeting IT's demands for mobile security, management, and compliance
•Driving unnecessary cost out of the operation

Register Here!

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Podcast Series: Webalo's Peter Price, Part 2

This is Part 2 of my podcast interview with Webalo's Founder/CEO Peter Price. We talk about the different mobility models and architectures for implementing enterprise mobility solutions. Part 1 is here.

If you have an interesting mobile implementation story, mobile solution or would simply like to contact me to discuss your mobility project please email me here.

Mobile Money News Weekly - Week of March 28, 2011

The Mobile Money News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week. I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Retailing News Weekly
Also read Mobility News Weekly
Also read M2M News Monthly

Google Inc. is teaming up with MasterCard Inc. and Citigroup Inc. to embed technology in Android mobile devices that would allow consumers to make purchases by waving their smartphones in front of a small reader at the checkout counter.

http://online.wsj.com/article/SB10001424052748703576204576226722412152678.html

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Mobile commerce, in all its forms, is growing exponentially. U.S. consumers of all ages are using their mobile devices for shopping on the go, making more frequent mobile payments, and using their mobile devices as a connector of other sales channels.

http://www.retailsolutionsonline.com/article.mvc/Mobile-Trends-Consumer-Views-Of-Mobile-0002

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The New York Times has confirmed that Apple has indeed been working on including Near Field Communication on future iPhones, though how soon it may debut is still up for speculation.

http://reviews.cnet.com/8301-19512_7-20045549-233.html

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Google is working with MasterCard and Citigroup to add Near Field Communication to Android. Google reportedly wants NFC to boost advertising on Android devices and may even give away NFC readers from VeriFone Systems.

I read some interesting news today that Smartsoft Mobile has released a mobile application on the Windows Phone operating system that provides access to real-time Inventory Inquiry and Purchase Order Approvals in both Oracle and SAP. In addition, the user receives alerts about pending Purchase Orders to be approved. The mobile application is now available for download on the Microsoft Marketplace.

Not many enterprise mobility vendors have released mobile solutions for the Windows Phone operating system to date, but I know from past interviews with Ed Krufka at Smartsoft Mobile that he is a fan of the Windows Phone operating system.

You can read more about this application on the Smartsoft Mobile blog.

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

ClickSoftware Closes Historic Deal with DIRECTV

ClickSoftware, the developer of the SAP Workforce Scheduling and Optimization solution, announced today that they have closed one of their largest contracts ever. It is with DIRECTV, the world's most popular video service.

DIRECTV selected ClickSoftware's workforce management and optimization solutions to help it improve the management and efficiency of its field service technicians and customer service. Here is a quote from DIRECTV's senior vice president, IT Strategy and Innovation, "We are trying to match the business value proposition of providing exceptional service to our customers for installation and service calls with a technology solution. We feel ClickSoftware is the technology choice to deliver this value to our customers."

ClickSoftware has nearly 25 years of experience developing sophisticated workforce scheduling solutions that were first deployed in the military. Today all of these solutions are supported by ClickSoftware's ClickMobile solution for enterprise mobility.

I have recorded a number of interviews with the executives from ClickSoftware over the past year and you can watch these interviews here:

Dr. Moshe BenBassat, Founder ClickSoftware
ClickSoftware's SVP of Alliances Nigel Clark
ClickSoftware's Simon Morris, VP Marketing

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services
Mobile, The Next Big Thing for Business

Webinars of Note

Implementing SAP Enterprise Mobility - 10 Lessons Learned
Barcode Scanning in Mobile Apps
Five Ways to Optimize the ROI of your Mobile Solution

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict

Join the SAP Enterprise Mobility Group on Linkedin

Read The Mobility News Weekly

Read The Mobile Retailing News Weekly

Read The Field Mobility News Weekly

Read The Mobile Money News Weekly

Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Podcast Series: Webalo's Peter Price, Part 1

In Part 1 of this audio podcast I interview Webalo's Founder and CEO Peter Price about different business models for delivering enterprise mobility solutions and the pros and cons of each. Webalo has a unique, cloud based approach to enterprise mobility that you may find interesting. You can listen to Part 2 here.

Mobile Retailing News Weekly - Week of March 28, 2011

The Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Money News Weekly
Also read Mobility News Weekly
Also read Mobile NFC News Weekly
Also read M2M News Monthly

While Apple's iPhone has traditionally been the target for brands running mobile marketing campaigns, more and more research is suggesting that Android's share of the market is set to increase substantially.

http://www.dma.org.uk/news/nws-dmitem.asp?id=6512&t=Mobile+marketing%3A+Android+to+boost+smartphone+market

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Professional sporting events and concert promoters are pushing mobile marketing to new levels with iVisionMobile.com’s real time text to screen at live events. Sports teams are now embracing mobile advertising when reaching out to fans through this new technology.

http://www.prnewswire.com/news-releases/mobile-marketing-drives-participation-and-revenues-with-text-to-screen-118494609.html

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Research shows 2010 was a year of phenomenal growth for mobile advertising with the U.K. market growing 116 percent to £83 million in 2010.

http://www.utalkmarketing.com/pages/Article.aspx?ArticleID=20726&Title=Why_mobile_advertising_is_finally_coming_of_age

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The U.S. and India-based Vdopia Inc, which runs online and mobile video advertising network iVdopia, claims to be delivering $500,000 in profits every quarter. The Asian mobile video advertising market is expected to reach $1.5 billion this year compared to $1.2 billion in the U.S. and $200 million in Europe.

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week. I am specifically targeting information that reflects market data and trends.

Also read Mobile Money News Weekly
Also read Mobile Retailing News Weekly
Also read Mobility News Weekly
Also read Mobile NFC News Weekly
Also read M2M News Monthly

As companies continue to make businesses more fuel-efficient, European and North American markets for fleet telematics could jump to $700 million in 2015 from $80 million in 2008.

http://sdbj.com/news/2011/mar/21/rising-fuel-prices-pump-fleet-management-businesse/

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A Norwegian organization that manages nationwide pallet leasing for retailers and manufacturers, is trying out RFID technology in a pilot project to see how effective the tags are for tracking plastic pallets.

http://www.rfidworld.ca/pilot-project-rfid-pallet-tracking-for-food-industry/301

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Stockholm is becoming an m-health hotspot as smartphones and mobile applications are poised to play a greater role in healthcare as doctors and patients embrace the mobile Internet to treat chronic illnesses and improve quality of life.

http://www.swedishwire.com/business/9098-stockholm-a-frontrunner-in-m-health

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The RFID market is expected to grow around 17 percent during 2011-2013. The reason for this phenomenal growth is that various applications across different verticals have emerged around this technology.

Reducing Options

One of my criticisms of Sybase in the past was that they gave customers too many options for designing, developing and deploying enterprise mobility solutions. What is wrong with a plethora of options? It can lead to indecision and paralysis. That does not benefit Sybase or the customer.

In my opinion, much of Apple's success can be attributed to their lack of options. They tell developers how they should develop mobile applications, what devices they can use, they then review them for compliance to their standards, and tell them how they can be uploaded and sold on the one Apple App Store. Limiting options may frustrate some, but it provides a very well defined path for their customers and development partners.

Over the past 9 years I have spoken often to Sybase and iAnywhere staff about mobile development projects, and nearly always left these conversations with more questions than answers. That was rarely useful. I think that the faster customers and development partners can be directed to the appropriate path and have their options reduced, the better. This reduction in options will enable decisions to be made and actions to occur.

Since there are literally thousands of different ways mobile solutions can be designed, developed and deployed, the best thing we can do is to learn from mobile experts who have tried many different models and methodologies and can help direct us down the right path or paths.

What do you think? Is it better to be provided with a limited number of options based upon a quick decision tree, or to provide you with an unlimited number of options? I would love to read your comments!

In an upcoming webinar on April 7th at 12:00 PM EDST, myself, mobile solutions guru Steffen Schwark and Sybase mobility consultant Sam Lakkundi will be sharing our experiences and advice to help you reduce your options :-). The panel will explore current trends in enterprise mobility through analysis of the business processes and strategies used by successful companies to mobilize their workforce, with an emphasis on SAP environments and ecosystem. Kevin and Steffen will share their research on the future of enterprise mobility and outline customer best practices; Sam will elaborate on the specific role that SAP/Sybase plays in supporting mobility for the enterprise. The presentation will be followed by a real-time Q & A session.

Register Here!

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Retailing News Weekly - Week of March 21, 2011

The Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Money News Weekly
Also read Mobility News Weekly
Also read Mobile NFC News Weekly
Also read M2M News Monthly

The mobile retail market will exceed $12 billion by 2014 due to one-to-one marketing and smartphone adoption, Juniper Research reports.

http://www.business2community.com/mobile-apps/the-diversification-of-mobile-media-into-product-media-019270

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Brands significantly increased their UK mobile marketing spend last year, as part of their efforts to capitalize on the growth of smartphone use.

http://www.marketingmagazine.co.uk/news/1061104/Brands-ramp-spend-mobile-ad-platforms/

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Mobile penetration in the Czech Republic is among the highest in Central European nations and is high even by western European levels.

http://www.businesswire.com/news/home/20110316005789/en/Research-Markets-Czech-Republic---Mobile-Market

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Advances in smart phone technology and accelerating consumer adoption of tablets and other mobile devices have spurred an opportunity for marketers looking to make good on the long sought promise of mobile marketing.

Mobile Expert Video Series: Australian Post's John Moy

John Moy works for the Australian Post, an SAP customer, and he is an enthusiastic student of mobility. He was kind enough to grant me a video interview this week in Sydney. The Australian Post currently has a handful of customer facing mobile applications, and they are looking to expand. Here is a current list of what they have available on mobile applications:

calculate postage costs via the postage assessment calculator tool
search for a postcode
view and track parcel items
locate any Australia Post retail outlet
find a nearby street posting box
pay a variety of bills online.

I spoke to one of the mobility guys at SAP recently, and he shared that there are potentially thousands of valuable mobile applications that can and should be integrated with SAP systems. I believe there are many uses for mobile applications, but I may want to argue about whether they all deserve stand alone mobile applications. It seems to me that many of these mobile "apps" could really be one application with capabilities to support many business processes from the same mobile application or client.

Here is my interview with John that I recorded in Sydney, Australia at the Mastering SAP Technologies conference.

I want to thank John for sharing both in person and on his tweets. You can follow his tweets on Twitter @jhmoy.

Network Centric Operations, Syclo and ESRI

This week in Sydney, Australia I taught a class on Network Centric Operations. I covered the convergence of enterprise mobility, GIS (global information systems), business intelligence and M2M (machine to machine) technologies in ways that helps field service managers have real-time visibility into their field service operations. This convergence requires news ways of thinking, managing, process re-engineering and news ways of integrating these solutions into a unified view.

The recent announcement by Syclo about their integration and partnership with GIS software ESRI fits right into vision.

Unwiring Your Enterprise with SAP Enterprise Mobility

Learn about the latest
in mobile innovations!

SAP has put together an enterprise mobility webinar series that I look forward to watching. For the first webinar they have lined up an interesting line up consisting of SAP, Sybase, Aberdeen and SAP customer Tellabs:

Praveen Gautam, Director, Enterprise Technical Services, Tellabs
Kathy Murino, Director Information Technology SAP Applications, Tellabs
Andrew Borg, Sr. Research Analyst, Wireless & Mobility, Aberdeen Group
Dan Ortega, Sr. Director, Product Marketing, Sybase, an SAP Company

This is a joint effort by both SCN (SAP Community Network) and the SAP EcoHub. I am anxious to learn about actual customer implementations, so am excited about the role Tellabs will play in this webinar. I spent some time with the folks from Tellabs in Santa Clara, California at the SAP Influencer Summit in December. Here are some of the notes I took at that time:

Tellabs CIO thinks soon all apps will first be developed mobile, and then a subset converted to desktop.
Tellabs says mobile apps will have a short lifecycle. Don't plan for longterm mobile apps, they change too fast.
Tellabs has an ethics policy that mobile app users sign before they use personal devices for work.
Tellabs says the IT department was the biggest obstacle. They didn't want to give up command and control and give mobile access early on.
Tellabs promotes bring your own mobile device to work. Security is installed, a contract signed - personal devices are used.

In this upcoming webinar the topics will be:

How best-in-class companies deal with the challenges of enterprise mobility management, including the tablet invasion, employee-liable devices, multiple platforms, and security and compliance issues.
How SAP’s offerings can help you "unwire your enterprise" and accelerate your business.
How Tellabs, an SAP customer, is using the Sybase Unwired Platform and SAP Mobile Workflow to deploy innovative enterprise applications on mobile devices, such as the iPad, to improve the productivity of its employees.

Join us for the first one-hour interactive webcast in the series on Tuesday, March 29, 2011 at 12:00 p.m. EDT/6:00 p.m. CET. Register Here!

Mobility News Weekly - Week of March 21, 2011

The Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week. I am specifically targeting information that reflects market data and trends.

Also read Field Mobility News Weekly
Also read Mobile Money News Weekly
Also read Mobile Retailing News Weekly
Also read Mobile NFC News Weekly
Also read M2M News Monthly

Screens 4-inches and larger sell better that those 3.5-inches and smaller, according to research firm NPD Group, as consumers seek a richer media experience from their smartphones.

http://www.mobiledia.com/news/84782.html

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Amazon.com has opened its Amazon Appstore for Android, offering free and paid applications based on the open-source operating system, albeit with some features that differentiate it from Google's competing Android Market.

http://www.eweek.com/c/a/Application-Development/Amazon-Appstore-Opens-to-Challenge-Googles-Android-Market-176567/

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Nokia, whose presence in the U.S. smartphone market is already small, has announced it plans to move away from its Symbian operating system in favor of Microsoft’s Windows Phone 7. The company has high hopes of boosting its presence in the U.S., but its first Windows Phone devices won’t be ready until late this year, at the earliest.

http://mobilized.allthingsd.com/20110321/nokia-aims-to-reach-u-s-smartphone-market-ahead-of-windows-phone-7/

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A research report entitled, The Mobile Handset and Smartphone Market in India conducted by Frost and Sullivan puts forth that the mobile handset market's revenues is likely to soar from INR 255.91 billion in 2010 to INR 350.05 billion in 2016.

The Mobile Money News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week. I am specifically targeting market size and market trend information.

Also read Field Mobility News Weekly
Also read Mobile Retailing News Weekly
Also read Mobility News Weekly
Also read M2M News Monthly
Also read Mobility NFC News Weekly

The global value of mobile payments reached an estimated $170 billion last year and could grow to $630 billion by 2014 as new phones are designed to bypass the Internet to directly charge or debit an account.

http://money.canoe.ca/money/business/canada/archives/2011/03/20110322-174208.html

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Consumers are quickly turning to their mobile devices to comparison shop, seek product ratings, and search for coupons. Forty-eight percent of consumers use their mobile devices to research or browse products and services.

http://www.marketwire.com/press-release/New-Report-Demonstrates-Mobiles-Growing-Influence-on-Consumer-Retail-Activity-NASDAQ-ORCL-1415259.htm

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Analysts estimate that as many as 70 million phones sold this year will have NFC capabilities baked into the hardware and software.

http://bits.blogs.nytimes.com/2011/02/15/near-field-communication-beyond-mobile-transactions/

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Mobile contactless payments, in which you pay by holding your phone near the payment reader at the register, are expected to increase by 1,077 percent by 2015.

Mobile Expert Video Series: ETSA Utilities' Jason Lante

Jason Lante is a hands on IT guy that has a great deal of experiences rolling out successful enterprise mobility projects that included implementing software from SAP mobility partner, ClickSoftware and integrating it with SAP in the outback of Australia. This is a video interview that I recorded at the Mastering SAP Technologies conference with Jason.

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile NFC News Weekly – Week of March 21, 2011

Welcome to the first edition of the Mobile NFC News Weekly. In our daily research on the mobility market, we are finding more and more information on the subject of mobile NFC (near field communications). Why is NFC interesting? It is one of the key components of mobile money, which has the possibility of changing the way banking, business and consumer transactions are made globally.

Also read Field Mobility News Weekly
Also read Mobile Money News Weekly
Also read Mobile Retailing News Weekly
Also read Mobility News Weekly
Also read M2M News Monthly

In an example of the battles erupting as smartphones evolve into electronic wallets, Research In Motion Ltd. is locking horns with wireless carriers over control of mobile payment data.

http://online.wsj.com/article/SB10001424052748704360404576206412989185134.html

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Google is reportedly testing a mobile payment trial at stores in New York and San Francisco.

http://hothardware.com/News/Google-Purportedly-Testing-NFC-Payment-Machines-In-NYSF-Stores-/

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MasterCard claims mobile touch and go payments through microSD cards are the future of mobile phones in Australia. The company made the call following Visa's announcement earlier this week of a 50 employee trial with ANZ of iPhone cases embedded with NFC chips to test contactless payments like in PayPass and PayWave cards.

http://smarthouse.com.au/Phones/Mobile/Q2J4K6J2

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Research in Motion’s, managing director, Steven Bates, says that his company will make a push to integrate NFC into its smartphones and tablets.

Kevin Benedict and Australian Post's
John Moy (on the right).

I spoke to John Moy from the Australian Post about his many mobility projects this week. They have all kinds of interesting mobility applications that are customer facing apps. I recorded a video interview with John that I will publish here as soon as I get a good high speed Internet connection. The mobile applications he mentioned were the following:

Postage calculator
Package tracking
Locations of post offices

During our discussions John asked a very good question. He asked, "Does SAP/Sybase have a mobility platform for customer facing applications?" I thought about this and said, "Good question!" There are certainly ways to connect customer facing mobile applications with SAP data and processes, but is there a true platform for customer facing applications? How would you have answered that question?

I would tell you if I knew.

Customer facing mobile applications need to be compelling in order to compete, and for customers to be motivated to use them. They need to have incredible UIs (user interfaces) and great value. John and I would have asked this question of the Sybase folks had they attended, but instead we were left to form our own conclusions. That is a risky venture.

Another good question John asked was, "Will one mobile platform be able to support all of our needs?" I believe large enterprises may need more than one. Especially if they have mobile consumer apps. In the retail and CPG space, there are marketing campaigns, loyalty programs, mobile money, coupons, rebates, specials, catalogs, location based services and social networking components to all of the above. I have not seen anything in this area from SAP or Sybase yet. This may be an area where companies may need to work with a specialty mobile platform.

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services
Mobile, The Next Big Thing for Business

Webinars of Note

Implementing SAP Enterprise Mobility - 10 Lessons Learned
Barcode Scanning in Mobile Apps
Five Ways to Optimize the ROI of your Mobile Solution
SAP Mobilization - What You Need to Know

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mastering SAP Technologies and Mobility in Australia

Geeks/SAP Mentors Migrating South

About ten SAP Mentors spoke at this year's Mastering SAP Technologies event in Sydney. I presented one of the opening keynote presentations on Monday, and lead a session called Network Centric Operations in the SAP Environment this afternoon.

It was a packed house, but there was a noted absence of any Sybase folks. I met several companies currently interested in purchasing mobile solutions. The strange thing is that Sybase has a sales office in Sydney, but still did not attend. It seems there are still some coordination issues to work out.

There were 4 sessions that focused on enterprise mobility this year, and the Demo Jam winner was also a mobile solution. The Demo Jam winners had the following components and features:

Remote controlled helicopter
Barcode scanner on the helicopter
Wireless remote control of the helicopter using an Android device
The barcode was capture and wirelessly integrated with SAP's SCM (supply chain management) system.

I attended a session today by Jason Lante from ETSA Utilities on mobile timesheets. He shared how ETSA Utilities is successfully using ClickSoftware's ClickMobile and ClickSchedule integrated with SAP for about 75% of their employees that work in the field. They have achieved their mobility and ROI goals and are looking to expand.

Kevin Benedict's Keynote...fun, fun!

I had a gathering of utility, post and CPG company representatives around me following both presentations that I gave. I kept looking around for some SAP utilities or Sybase folks to bring into these conversations, but none were present. I don't think the SAP field sales team quite knows how important mobility is becoming to their customers.

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Down Under and Enterprise Mobility Security

I am speaking this week at the Mastering SAP Technologies conference in Sydney, Australia. Following my presentation this morning on enterprise mobility, I spoke with attendees from MIT's Lincoln Labs and Boeing. Both of these individuals shared that their companies had many requests for enterprise mobility solutions, but security concerns have prevented any from being deployed. This sounds like a real problem!

A 2011 study by Kelton Research found that security fears had caused 75 percent of enterprises to delay rolling out mobile apps at one time or another. Yikes! This is not good for business if you are an enterprise mobility vendor. This subject deserves more discussion, but I am working in an outdoor cafe and a tropical storm is about to open up on me and my laptop, so we will pick up this discussion again in the future.

Cheers!

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services
Mobile, The Next Big Thing for Business

Webinars of Note

Five Ways to Optimize the ROI of your Mobile Solution
Implementing SAP Enterprise Mobility in Fortune 500 Companies - 10 Lessons Learned
Barcode Scanning In Mobile Applications
SAP Mobilization - What You Need to Know

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.