Kevin Benedict Ponders the Future

Kevin’s Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends. Also read Kevin’s Mobile Retailing News Weekly   Also read Kevin’s Mobile Money News Weekly Also read Kevin’s Mobility News Weekly Now for the news: The Army’s Medical Communications for Combat Casualty Care organization is getting ready for the day when mobile devices may be fielded to soldiers.  MC4 is preparing for the eventuality that remote, computerized training modules could be loaded on iPads, iPhones and Android-based devices. http://www.govhealthit.com/newsitem.aspx?nid=76120 ******** Mobility is one of the emerging technology trends identified by Gartner in its recent Top 10 strategic technologies for 2011.  Gartner predicts that the global market for enterprise mobility will exceed $168 billion 2012. Also a recent survey by CI

SAP's Puneet Suppal I have been blessed with the opportunity to participate in a number of conferences, events and webinars this last year with Puneet Suppal with SAP’s Premier Customer Network Center of Excellence. He is an experienced mobility expert, and I want to thank him for sharing his independent thoughts and insights with us (these do not represent any official statement from his employer, SAP). Note: These are not Puneet’s exact words, rather my notes from our interview. Kevin: What mobile device(s) do you carry? Puneet: My main devices are: BlackBerry, Nokia (my overseas phone), Android. Apple iPod Touch, Lenovo ThinkPad, Dell laptop. Kevin: How many computing devices do you have in the house? Puneet:  Eight. Kevin: Do you make purchases on mobile devices? Puneet: Occasional movie tickets on the Android smartphone. I have purchased often using desktop or laptop computers. Kevin: What are your favorite mobile applications on your mobile device? Pun

 Smartsoft Mobile's Ed Krufka  I want to thank Ed Krufka from Smartsoft Mobile Solutions for scheduling time with us. Smartsoft Mobile is an SAP services partner.  Ed has been working on enterprise mobility applications for over twenty years. He started by developing mobile solutions internally for a large utility company. His insights today have the added bonus of a long term industry perspective. Note: These are not Ed’s exact words, rather my notes from our interview. Kevin: What mobile device(s) do you carry? Ed: I use a Windows 7 Phone as my main business and personal phone. I carry an Android for testing and navigation. I can actually use both the Android OS and Windows Mobile 6.5 on the same device. I just need to reboot it. I also carry a laptop. Kevin: What is your favorite mobile application? Ed: I use the OneNote application a lot. I can store all of my documents, presentations and notes there and access them from any of my devices. Kevin: How lon

Adobe's Matthias Zeller I have known Matthias Zeller for over ten years.  We first met in the fast lanes of the Silicon Valley dot.com days, where we were both focused on e-commerce and B2B systems.  A lot has happened in the past ten years for Matthias, including marriage, children, an SAP Mentorship and work as Group Product Manager, Enterprise Rich Internet Applications, at Adobe Systems. Please read Matthias's responses with a slight German accent. Note:   These are not Matthias' exact words, rather my notes from our interview. Kevin:   What mobile device(s) do you carry? Matthias:   An iPhone 3G, although I am switching to a new Android that supports Adobe's Flash.  I have a MacBook Pro and an iPad. Kevin:   Have you purchased products using your mobile device(s)? Matthias:   Just music and apps - no physical items. Kevin:  What industries do you see adopting mobility today? Matthias:   Financial services, mobile banking, regular and investment bank

Kevin’s Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week. I am specifically targeting information that reflects market data and trends. Also read Kevin's Mobility News Weekly - Week of January 24, 2011 Also read  Kevin’s Mobile Money News Weekly - Week of January 24, 2011 Also read Kevin’s Mobile Retailing News Weekly - Week of January 24, 2011 Apple’s launch of the iPad marked the start of the Tablet revolution. Infinite Research expects that 147.2 million Tablet computers will ship in 2015, up from 16.1 million units in 2010. http://www.infiniteresearch.net/research/tabletmarketforecast.html ******** South Africa’s healthcare is poised for a major revolution this year. Now, millions of subscribers of MTN, a major communications company in Africa, will be able to access a range of healthcare services on their mobile handsets without the inconvenience of travelling

iFLY Home Mobile App You are lucky enough to have stumbled upon the first article in, I am sure, a long running series on strange and weird mobility news, information and other oddities.  Sorry. Now for the weird, odd and strange: Scientists on Possession Island (1,000 KM off the coast of the Antarctic) have found that Penguins monitored with embedded RFID chips live longer than Penguins with leg bands.  Banded Penguins have a 16 percent lower survival rate, travel slower, have less babies, take longer to feed. Early tanks in WWI used pigeons to communicate their locations, logistics, inventories, status and pizza orders.  Just heard on a ScienceNow podcast - Meet and greet social gatherings don't work for lonely people. Lonely people tend to cluster together, and lonely people that cluster together just make each other lonelier.   Try Facebooking. Heard this quote from a person not licensed to practice medicine this morning, "IT is impotent in the face of mobility.&

Kevin's Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week. I am specifically targeting information that reflects market data and trends. Also read Kevin's Field Mobility News Weekly Also read Kevin’s Mobile Retailing News Weekly Also read Kevin’s Mobile Money News Weekly Forty-four percent of 250 IT managers surveyed plan to roll out five to 19 mobile apps for enterprise users this year. One in five have their sights on 20 or more. The main driver behind the mobile expansion is cost savings: 63 percent of the sample picked cost savings as one of the influences in choosing new apps. http://www.cio.com/article/654467/Survey_Finds_Big_2011_Surge_in_Enterprise_Mobile_Apps?source=CIONLE_nlt_enterprise_2011-01-19 ******** A study found that in November 2010, the number of visitors to web-based email sites declined six percent compared to the previous year, while email e

Webalo Co-Founder Peter Price I had the privelege this week to interview mobility expert and co-Founder/CEO of Webalo , Peter Price.  You know it is going to be an interesting conversation when four of the six people on the management team have PhDs or are working on PhDs.  Webalo formed in 2000 and has since written over 600,000 lines of code to power their solutions.  Note:   These are not Peter's exact words, rather my notes from the interview. Kevin:   What mobile device(s) do you carry? Peter:   BlackBerry Bold, iPad and MacBook. Kevin: What are some of your favorite mobile applications? Peter:  I must say our own Webalo application.  I practically run the business from my BlackBerry.  Any kind of travel related applications.  My family really likes the HeyTell mobile application.  It turns your smartphone into a walkie talkie, push to talk kind of device. Kevin:   Do you use mobile devices to purchase things? Peter:   Absolutely.  My iPad is my ordering device.

Mobility Experts This report consists of the answers that seven enterprise mobility experts recently provided me in response to the question, "What advice do you have for companies considering implementing enterprise mobility solutions?" • Make sure the users get to provide feedback and direction.  Make sure the mobile users will use it.  Make sure the mobile application actually supports the work and the way the work is done in the field. • Think bigger.  Mobility is not a nice to have or a fad.  It is here to stay.  It will be here for the rest of your career.  It is now a core component of your IT environment. • Plan on supporting your employees' personal devices.  Have a strategy for supporting personal mobile devices, and develop policies for managing and supporting them.

Kevin’s Mobile Money News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week.  I am specifically targeting market size and market trend information. ******** IMPORTANT!  In the January 27 webinar, Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned , Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies.  If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** More PayPal customers are using its payment service from their mobile phones. eBay’s payments unit in 2010 nearly tripled its eBay Mobile gross merchand

Kevin's Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information. IMPORTANT! In the January 27 webinar, Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned , Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies. If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** When Google releases year-end and fourth quarter earnings this week, it will report a 20.2 percent lift in search ad revenue to $25.4 billion compared with the

M2M Industry Segments Analysts project significant growth numbers for the M2M market.  M2M or machine-to-machine is the market for wireless embedded chips that can send data to a central server.  By the year 2020 there are projected to be billions of connected devices. At the end of 2010 roughly 80 million subscribers were using of M2M technology. That number is set to rise to 300 million subscribers by 2015 according to research done by Berg Insight. Europe and North America currently dominate the number of connected M2M devices and are expected to continue through 2020. Looking even further ahead the projected growth of M2M will hit 2.1 billion by 2020, and about 1 billion will come from utility companies, says Tracy Ford with RCR Wireless News. Utility companies are jumping on the concept of M2M technology to efficiently monitor and regulate services to clients. “With many leading wireless service providers and utility companies looking to profit from the M2M opportunity and

Kevin Benedict's Perspective on Enterprise Mobility 2011 I have been in enterprise mobility for over a decade now, and am beginning to feel like an elder statesman.  It's cold outside here in Boise, Idaho.  I've got a hot Starbucks mocha next to me, my warm slippers are on and my dogs are asleep at my feet.  It feels like a good time to exchange stories about deploying mobile solutions in distant lands, and sharing adventurous and humorous stories, but let's hold that to another time when we are face to face.  Today, let me share where I see enterprise mobility as of January 2011. 1) The mobility platform conversation is right.  The right topics are being discussed in the community.  The right problems are being solved.  The right kinds of technologies are being debated.  I have faith that the free market, competition and funding is available to deliver mobile platform improvements going forward.  I saw that Insight Ventures just put $19.1 million into mobile pla

 Kevin Benedict's Holy Grail of Enterprise Mobility, or Not  I am presenting a report on the advice 17 mobile experts have given me in a webinar on Tuesday, January 25 at 2:00 pm EST, and on Thursday, January 27 at 11:00 am EST.  Although, perhaps not thee holy grail of enterprise mobility, I hope it will be useful.  I will be presenting the report and then handing it over to the Smartsoft Mobile team to share Implementing SAP Enterprise Mobility in Fortune 500 Companies - 10 Lessons Learned.   You are invited to join the webinar by registering here .    *************************************************** Kevin Benedict, SAP Mentor, Mobile and M2M Industry Analyst Phone +1 208-991-4410 Follow me on Twitter @krbenedict Join the SAP Enterprise Mobility group on Linkedin: http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professi

Kevin’s Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week. I am specifically targeting information that reflects market data and trends. Also read Kevin’s Mobile Retailing News Weekly Also read Kevin’s Mobile Money News Weekly Also read Kevin’s Mobility News Weekly IMPORTANT! In the upcoming webinar, Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned (January 25 and 27), Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies. If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** A unique battery-operated, submersible device for automatic meter read

What Would a Mobile Expert Do? If you are a regular reader of this blog you know that I routinely publish interviews with enterprise mobility experts.  You also know that I often ask them about the mobile device(s) they carry.  In this report, I have gone back over 17 recent interviews and collected the data on my interviewees' mobile device ownership and use.   Mobile Device Ownership Data: 82% own iPhones 53% own BlackBerrys 24% own Androids 8% own Windows 7 82% own iPads Primary Work Phone: 59% use iPhones for work 35% use BlackBerrys for work 0% use Androids for primary work phone 8% use Windows 7 for primary work phone Primary Personal Use: 71% use iPhones as a personal or dual purpose phone 24% use BlackBerrys as a personal or dual purpose phone 0% use Androids as a personal or dual purpose phone 8% use Windows 7 as a personal or dual purpose phone Interesting Statistics: 100% of Mobile Experts that use BlackBerrys at work own iPads 80% of Mobile Exper

Kevin's Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week. I am specifically targeting information that reflects market data and trends. Also read Kevin’s Mobile Retailing News Weekly Also read Kevin’s Mobile Money News Weekly IMPORTANT! In the upcoming webinar, Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned (January 25 and 27), Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies. If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** According to global telecom equipment provider Ericsson, the number of mobile broadband subscribers reached

I have read many articles related to enterprise mobility over the past few months from Sybase's Eric Lai.  This is interesting for a number of reasons, 1) Sybase traditionally has not chosen to participate in the social media space, 2) Sybase has not traditionally had full time writers helping educate the public, 3) Sybase has rarely let employees share thoughts and insights publicly as Eric does, and 4) Eric Lai was a writer at Computer World for over five years and is a very good writer. Sybase's Senior Writer Eric Lai  For the above reasons, I thought it would be interesting to interview Eric. Note:  These are not Eric's exact words, but rather my notes from our discussion.  Kevin:   Eric tell me about yourself. Eric:   I lived in Washington state (Everett area) for many years.  Worked for Computer World for five years.  We have two young boys.  Moved to California nine months ago, where I am now Senior Writer for

I have been writing several weekly newsletters over the past year and have come to realize that many of the articles and reports I read are of interest, but do not fit into my existing newsletter categories which are: Mobility News Weekly  (general interest enterprise mobility numbers and news) Mobile Retailing News Weekly  (mobile retail applications, mobile marketing, location-based services, etc.) Mobile Money News Weekly  (mobile money, e-wallets, mobile payments, mobile security, mobile banking, etc.) M2M News Monthly (machine-to-machine, smart machines, smart grid and embedded wireless solutions news) Many news stories and articles related to geo-tagging assets, geo-spatially aware mobile applications, RFID, rugged devices, CMMS (computer managed maintenance systems), FM (facility management), rugged tablets, field service automation, barcode scanners, utility applications, GPS vehicle, asset and fleet tracking, etc., are not adequately covered in my existing newsletters. 

Kevin’s Mobile Money News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week. I am specifically targeting market size and market trend information. ******* IMPORTANT! In the upcoming webinar, Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned (January 25 and 27), Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies. If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** Mobile banking and mobile payments were pegged as two of Bank Systems & Technology's ten game changing tech trends for 2011. Co

SAP Workforce Scheduling  and Optimization I have been reading recently about how the U.S. military is consolidating data centers around the world.  They want to reduce costs, but also have quicker and faster access to data in a unified view.  This morning I read with interest a case study on how Pacific Gas and Electric had similar goals and ambitions and what they did to accomplish them.   In the past PG&E coordinated crew schedules within the SAP project management application, and had dispatcher teams at each of their 67 local PG&E offices.   However, t o improve on the efficiency of the scheduling, PG&E decided to consolidate the dispatching teams to work out of two regional remote management centers in Concord and Fresno, California.

Kevin's Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information. IMPORTANT! In the upcoming webinar, Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned (January 25 and 27), Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies. If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** The results of a new report on U.S. consumers suggest retailers may want to focus advertising dollars on mobile shoppers, as more Americans are

Massive Real Time Data Feeds Last February American helicopters were involved in a deadly attack that resulted in many Afghan civilian deaths.  Investigators have pointed to data overload as the cause.  The drone operators were simultaneously receiving dozens of secure text messages from the troops, radio exchanges with analysts and live video feeds from drones.  All of this information was coming in real time at such volume that the operators were not able to process it quickly enough and bad decisions were made and executed upon. Military officials are trying to determine what they can do to fix or improve the weak link in the data processing chain, which is the human link.  In earlier blog articles I have shared that there were similar findings in the Gulf of Mexico accident and resultant oil spill this past summer.  Hundreds of sensors on the oil rig were reporting data in real time, predicting trouble.  The problem was that the data was coming in at such volume that humans we

 Syclo's Jon Schmidt Between flights around the world (172,000 United air miles in 2010), 4 children ranging from 2 months (baby Finn) to 23 years, and a record breaking sales year at Syclo , it has been hard to catch up with Jon for an interview.  However, where there is a will there is a way and we got it done earlier this week. For inclusion in this article, I asked Jon for a photo and I think he sent me one from 1993.  This photo does not appear to be from a person with a 23 year old child and 2.7 million total United air miles. Note:   These are not Jon's exact words, rather my notes from our interview. Kevin: What mobile device(s) do you regularly carry? Jon: iPhone (work), BlackBerry Pearl (personal), laptop for power points, iPad for mobile everything.  I like the iPad because it can be up in 2 seconds.  Immediacy is critical.  Kevin: What industries do you see adopting mobility today? Jon: Two years ago it was mostly utilities and oil and gas comp

Kevin's Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week. I am specifically targeting information that reflects market data and trends. Also read Kevin’s Mobile Retailing News Weekly Also read Kevin’s Mobile Money News Weekly ******** IMPORTANT! In the upcoming webinar Implementing SAP Enterprise Mobility in Fortune 500 Companies-Ten Lessons Learned , Smartsoft Mobile will share the top ten lessons learned from implementing SAP enterprise mobility solutions in Fortune 500 Companies. If you are a systems integrator or an end user, you will value from learning what works and what doesn't work in deploying mobility solutions. This webinar will also include an overview of the enterprise mobility industry in 2011 by SAP Mentor Kevin Benedict. ******** Juniper Research's latest report claims mobile advertising revenues for mobile games will increase tenfold betwee

Mobile Retailing Applications On January 25th and 27th I will be the opening act for two webinars on the subject of Implementing SAP Enterprise Mobility in Fortune 500 Companies - Ten Lessons Learned.   I would invite you to join me and the development and implementation experts from Smartsoft Mobile who will be sharing experiences and lessons learned from their deployments.  There are two dates for this webinar, so you can register for the one that works best for your schedule.  You can register here . The folks who will be joining me on this webinar from Smartsoft Mobile were actually involved in the design, development, deployment and support of these mobile enterprise applications.  Smartsoft is an SAP Services Partner and they have developed mobile solutions for a number of large SAP customers now.  They have also developed multiple versions of mobile retailing applications and can share what they learned in version 1.0 and implemented in version 2.0. I hope you will join us

Kevin’s Mobile Money News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile payments, mobile money, e-wallets, mobile banking and mobile security that I run across each week. I am specifically targeting market size and market trend information. ******** Square, the mobile payment start up from Twitter co-founder Jack Dorsey, announced today that it has raised a new round of funding that values the company at about $240 million. http://latimesblogs.latimes.com/technology/2011/01/square-keith-rabois-mobile-payments.html ******** Mopay Inc., a payment service provider for online merchants, forecasts considerable momentum and movement in the global mobile payments industry in 2011. The massive growth of the market in North America, increased consolidation and lower transaction costs are the top trends that will have a significant impact on the blossoming mobile payments industry in 2011 http://www.mobilecommercedaily.com/

Twitter Conversion It's true.  I am but a recent convert to Twitter.  Since I typically write obnoxiously long articles, I had a difficult time understanding the value of a technology that limits itself to 140 characters.  I have now, however, seen the light and the light is an iPad app. I use the iPad application Flipboard .  Flipboard and Paper.li are two applications that convert RSS feeds, tweets, Facebook and other content into online newspapers or magazines that are easy to read.  I am very impressed with Flipboard's ability to show the original tweet, and automatically open up the tiny URL link and display the content in the online newspaper format.  I was simply too impatient to read through a list of tweets with enticing titles about world changing mobile technology, and not be able to see the content without waiting for the link to open in a browser and display the content.  In Flipboard it is a one step process.  All the tweet links are automatically opened a

Leapfactor's Lionel Carrasco and Luis Cabrera I had the opportunity to spend some time on the phone with Leapfactor's founder and CEO, Lionel Carrasco, recently.  For readers not familiar with Leapfactor, they are an SAP partner that provides mobile solutions for the enterprise market.  Here are some short descriptions of their solutions: LeapApps, a set of cross-industry micro apps that deliver actionable information to white-collar workers in the field, including everything from approvals, alerts and business indicators to mobile intranets and collaboration tools. LeapShell, a proprietary Software Development Kit (SDK) that allows the platform to be wholly adopted by developers, partners and IT departments. LeapCentral, the cornerstone of Leapfactor’s infrastructure. Leapcentral is the device, user and application-management cloud-based infrastructure that enables Leapfactor to deliver a cost-effective and scalable mobile platform. LeapAgent , the interface with ent

Yesterday Ian Thain from Sybase reported these findings from a recent Kelton Research survey: Ninety percent of IT Managers surveyed are planning to implement new mobile applications. Nearly one in two believe that successfully managing mobile applications will top their priority list. Twenty-one percent are looking to introduce 20+ mobile applications into their organizations. This is BIG news!  Earlier this week in an interview with T.L. Neff from Pyxis Mobile, T.L. also reported that customers are planning multiple mobile application deployments.  What does this mean?  It means good news for companies that are in the EMM (enterprise mobility management) and MDM (mobile device management) market.  This information also matches up with the opinions and predictions that Bryan Whitmarsh from Sybase made in his recent interview . Products like Sybase's Afaria , Syclo's Agentry Analytics (see  short video ) and B2M's mProdigy are set to play more important roles in

Kevin's Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information. ******** A flood of innovation involving smartphones, social media and local search will soon have a massive impact on what travelers do and how they spend their money while on vacation. http://www.prnewswire.com/news-releases/smart-phones-social-media-and-local-search-create-marketing-mojo-in-the-travel-industry-new-report-says-113262519.html ******** Google's AdMob in-application ad network is seeing two billion ad requests each day, great growth for a platform Google had to fight the FTC to get. Thank Android and iPhone owners. http://www.eweek.com/c/a/Mobile-and-Wireless/Google-AdMob-Serves-2B-Ads-Daily-on-Android-iPhone-399008/?kc=rss ******** In November, 35 p

TL Neff T.L. Neff, is an EVP at Pyxis Mobile in charge of customer services.  We met last year when we both spoke at the same conference.  T.L. lives in the Boston area and is an expert in mobility.  Last week we were able to schedule some time together for an interview. Note:   These are not T.L.'s exact words, rather my notes from our interview. Kevin: What mobile device(s) do you use and carry? TL: BlackBerry Torch, iPhone 4, iPad and laptop. Kevin:  What are your favorite mobile applications? TL: Mobile CRM from Pyxis, Movela Netflix Queue Manager (a Pyxis app), TagIn (GPS tracking - our kids use it a lot to tell us where they are  located), FaceBook (I use it for both family and business.  Some customers respond faster on FaceBook than on email) and Skype Mobile. Kevin: What industries do you see adopting mobility today? TL : Everybody is implementing now.   Even personal friends tell me their companies are looking at mobility.   Kevin:  Where are you seeing