I had several very interesting calls yesterday with various mobile industry dignitaries. We shared ideas, concepts and experiences around mobility. One of the mobile use cases that really stands out to me is the use of wireless parking sensors used in 25,000 on-street parking spots in San Francisco.
It seems the parking sensors can detect the presence of a vehicle. When no vehicle is in the parking spot, it can transmit an "availability" message to a central server that broadcasts the location to mobile devices of drivers. Drivers can simply open the application and view the location of all available on-street parking locations.
This use case for a mobile application is AWESOME! I applaud the imagination and creativity of the entrepreneurial team that put that together. A common pain point, that bright minds have addressed. I am inspired.
Another person I spoke to yesterday was in Kenya, Africa working at a large cement manufacturing plant. They have been implementing many new SAP processes to better track inbound materials from suppliers, and are now preparing to implement various delivery and scheduling applications using SAP partner Sky Technologies' SkyMobile application to extend business processes out to the mobile workforce.
This cement company estimates they have already saved over $1 million in materials tracking improvements, and now expect to add to their ROI by mobilizing more SAP business processes.
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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my articles.
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SAP Mobility – Is Change Coming?
I read a very interesting article in BusinessWeek (February 9, 2010 edition) today called "What SAP Needs After Apotheker" by Aaron Ricadela. Last week, as many of you know, Leo Apotheker was replaced as CEO of SAP by both Bill McDermott and Jim Hagemann Snabe who were announced as Co-CEOs. In the article SAP mobility is raised again and again as an area where improvements are needed. Here is an excerpt, "In order to fix SAP, former North American sales boss McDermott and Snabe, head of product development, need to stock its pipeline with products that companies are more interested in buying… SAP must develop versions of its complicated software that can be delivered over the Internet and run on new classes of mobile computing devices."
In December of 2009, SAP unfolded their 5-year strategic plan that emphasized the following five points: on-demand computing, cloud architectures, flexible pricing, mobile and in-memory computing. This event was covered well by InformationWeek in an article called SAP Outlines 5-Year Enterprise Software Plan. I assume this 5 year plan announced in December was developed by Snabe and his team, so Apotheker's departure is unlikely to change this emphasis.
Don Bulmer, SAP VP of industry relations is also quoted at a recent Influencer Summit in Boston saying, "Sixty to seventy percent of the population has mobile devices… There are lots of opportunities for SAP." This seems to back repeated comments from SAP executives that they recognize the importance of mobility.
Here is another excerpt from BusinessWeek, "SAP needs to articulate to customers a clearer plan for delivering new technologies that can save money and make workers more productive, says Forrester analyst Hamerman." He goes on to add, "the company (SAP) must deliver more software over the Web and let users interact more capably with it through smartphones and tablets...Those are on the road map but they don't seem to be a priority...We haven't seen from them (SAP) a comprehensive technology strategy."
Hamerman does not seem to feel a listing in the 5 year enterprise software plan is sufficient. He wants to see a comprehensive technology strategy and a demonstration that mobility is a priority.
More from BusinessWeek, "Additional announcements of SAP software for cloud computing and mobile devices will come later this year, according to a person close to SAP. To get the message across, Plattner (Hasso Plattner, SAP co-founder) even plans to deliver his keynote address in Orlando with the help of an Apple iPad."
McDermott also tried to communicate that mobility was a SAP priority with the following announcement, "SAP plans to announce new online software under the Business By Design brand name for customer management, human resources, and procurement. Once it arrives in the second half of this year, customers will be able to run the software on their own servers, access it through the Web, and run portions of it on mobile devices."
In summary, SAP says mobility is one of the 5 key points in their strategic 5-Year Enterprise Software Plan. SAP's new Co-CEOs have reiterated that mobility is a high priority. Don Bulmer, SAP VP of industry relations agrees that there are lots of opportunities for SAP in mobility. Forrester analyst Hamerman says that it is not enough to say it, "Show me the money!" SAP Co-Founder Hasso Plattner says, "OK, watch me do a Sapphire power point on an iPad."
Here is another challenge – SAP has announced multiple reseller and co-innovation agreements with mobile solutions companies like Sky Technologies, RIM, Sybase, Syclo and ClickSoftware. So a customer looking for mobile solutions on SAP's EcoHub will find a plethora of mobile software solutions. In fact, mobile solutions for just about any need.
If I am looking for a good mobile enterprise application platform to work with SAP, I will find the following; Sybase for mobile Field Sales (except RIM users who can use RIM's mobile SAP CRM or Sky Technologies customers who can use their mobile version of SAP CRM?), Syclo for mobile field services, ClickSoftware for mobile route optimization, Sky Technologies for companies wanting to standardize on SAP embedded code? Is that clear to you? No, me neither.
Gartner analysts are suggesting that large enterprises should reduce the number of mobile application vendors. Read the following excerpt from Gartner's Magic Quadrant for Mobile Enterprise Application Platforms published December 16, 2009. "Enterprises are increasingly mixing solutions from multiple vendors, each with separate software stacks for data transport (which results in poor battery life). This also leads to conflicts with managing network connections on mobile devices, an inability to administer security and devices, complexities with testing, an increase in software defects, and higher service and support costs."
It will be very interesting to watch how SAP maneuvers the mobility landscape in 2010. Will SAP leave the task of bringing order out of chaos to third-party MEAP vendors, or will they?
Workforce Mobility and MEAPs
I had an interesting call with a company today that is involved in real workforce mobility. They have a solution called Total Employee Mobility. Here is a brief description from their website.
"Now more than ever, companies rely on the mobility of their employees to realize new opportunities and growth. Employee travel, relocation, international assignments, and virtual office work make business happen. However in most organizations, each component of workforce mobility is overseen by a different department, making it very difficult to manage−much less evaluate−the return on investment. This fragmented approach to employee mobility results in lost opportunities to reduce costs, gain efficiencies, and enhance employee satisfaction."
"Now more than ever, companies rely on the mobility of their employees to realize new opportunities and growth. Employee travel, relocation, international assignments, and virtual office work make business happen. However in most organizations, each component of workforce mobility is overseen by a different department, making it very difficult to manage−much less evaluate−the return on investment. This fragmented approach to employee mobility results in lost opportunities to reduce costs, gain efficiencies, and enhance employee satisfaction."
They help companies manage mobile workforces by managing the entire "mobility" component. Everything from corporate cars, mileage, expense reports to corporate aircraft and remote overseas offices. I never cease to be amazed at the fascinating niche market businesses out there.
At the end of my conversation I realized there was a lot I could learn from them. They have studied the costs factors associated with workforce mobility for over 70 years, long before iPhones, Android and turn-by-turn navigatin. Many of the items they consider had never occurred to me. Their advice to the IRS helps set the mileage reimbursement levels set by the IRS each year.
This mobility company's ROI is as follows, "By centralizing oversight of a company’s total employee mobility programs, both companies and their employees gain many advantages.
This company is now active in developing mobile and smartphone technologies to continue and enhance the value added services they provide their clients' mobile workforces.
I can't help but think of MEAPs (mobile enterprise application platforms) in the same way. Until all of your enterprise mobility applications are centrally managed through a standardized MEAP it is hard to provide effective oversight and reduce TCO (total cost of ownership).
A related article on MEAPs can be found here.
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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my articles.
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Movitas to Provide Mobile Marketing and Communication Services to TravelCom 2010
I know the folks at Movitas and they are developing some very interesting mobile solutions for location centric businesses such as hotels, resorts and conferences.
Collegeville, PA – February 10, 2010: Movitas, the leading mobile communication, marketing and commerce platform for the travel, conference and hospitality industry, has been selected to provide mobile marketing and mobile communication services for the U.S. Travel Association’s premier travel industry conference and trade show “TravelCom 2010” to be held March 9-11 at the Fairmont Hotel in Dallas, TX.
The TravelCom mobile platform, provided by Movitas, will provide information and offers during the show and allow attendees to interact with speakers and exhibitors in real-time, via any type of web-enabled mobile phone. The TravelCom mobile marketing and communications capabilities include an always up-to-date mobile website (featuring the show news of the day, session schedules, Fairmont Hotel floor plans, as well as speaker and exhibitor profiles), integrated social media to enable everyone to interact and experience the show via Twitter and Flickr feeds, and a text message system providing alerts, speaker updates and special offers.
As always, TravelCom covers the entire travel distribution and eCommerce food chain. However this year mobile media strategies are receiving more attention than ever before. For example, TravelCom will leverage mobile technology to allow attendees to influence session content during the show.
“With a stronger focus on online marketing, social media, mobile media and online commerce strategies, we decided not only to tell, but to show TravelCom attendees how mobile can become part of the travel industry’s business processes,” said Ben Isenberg, Chief Operating Officer at Vantage Strategy Consulting, producer of TravelCom. “Everyone involved in the show will get a first-hand look at the future of mobile business and Movitas’ approach to solving some of our industry’s challenges.”
About Movitas
Movitas is a leading mobile communication, marketing and commerce platform for location-centric businesses such as hotels, resorts and conferences. It provides a suite of solutions designed to drive revenue, improve the customer experience, manage mobile marketing campaigns, and deliver mobile business processes. Solutions include content management, messaging, commerce, logistics, workflow, and internet based administrative tools that can integrate into property management (PMS), central reservation (CRS) and point of sale (POS) systems. For more information visit: www.movitas.com. Also follow on Twitter at http://twitter.com/movitas.
About TravelCom
TravelCom is the only eCommerce conference designed by the travel industry for the travel industry. TravelCom elicits the most actionable, practical and current insights from the industry’s most senior thought leaders and speakers. Their expert knowledge offers insight and research into the entire travel distribution and eCommerce food chain; including distribution, strategy, marketing and technology tool sets. TravelCom is owned by the U.S. Travel Association and is being produced by Vantage Strategy. For more information visit www.travelcomexpo.org.
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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my articles.
**************************************************
Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my articles.
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Mobile Enterprise Application Platforms, SAP and Marketing
Yesterday I was reading Gartner's Magic Quadrant for Mobile Enterprise Application Platforms. It was interesting to me that one of the points Gartner considers before including a MEAP vendor in their report is marketing. They consider the following:
Gartner understands what many smart engineers have not yet learned. A better mouse trap does not sell itself or pay the expenses - sales do. Unless a comprehensive marketing plan is designed, developed and successfully implemented you will not gain sufficient mind share and market share quick enough to remain viable in this fast changing market.
It almost seems like SAP is holding a marketing Olympics for their mobility partners. They have chosen to partner with a handful of companies like Sky Technologies, Syclo, Sybase, RIM and ClickSoftware. Many of these companies have overlapping mobility solutions, but SAP seems to want to invite their partners to compete on the marketing field and see which one comes out on top.
I enjoy a good game of strategy. Although, I can feel the pain that passionate software engineers must feel. They have dedicated their life to developing a progammer's MEAP masterpiece, but the winner is determined by the folks in the marketing department with the expense accounts and travel budgets.
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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, some of the companies mentioned in my articles.
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- Success at marketing (I am guessing it is measured by sales?)
- Market awareness (name recognition within a target market)
- Marketing strategy (if Gartner is convinced you have a good strategy)
- Your ability to recruit a good partner ecosystem and support it through marketing
Gartner understands what many smart engineers have not yet learned. A better mouse trap does not sell itself or pay the expenses - sales do. Unless a comprehensive marketing plan is designed, developed and successfully implemented you will not gain sufficient mind share and market share quick enough to remain viable in this fast changing market.
It almost seems like SAP is holding a marketing Olympics for their mobility partners. They have chosen to partner with a handful of companies like Sky Technologies, Syclo, Sybase, RIM and ClickSoftware. Many of these companies have overlapping mobility solutions, but SAP seems to want to invite their partners to compete on the marketing field and see which one comes out on top.
I enjoy a good game of strategy. Although, I can feel the pain that passionate software engineers must feel. They have dedicated their life to developing a progammer's MEAP masterpiece, but the winner is determined by the folks in the marketing department with the expense accounts and travel budgets.
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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, some of the companies mentioned in my articles.
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AT&T FamilyMap App Treating Your Kids Like a Truck
AT&T has announced the release of their new application called AT&T FamilyMap App. It is a GPS vehicle tracking solution, except it is attached to your kids. Rather than mounting a GPS unit under the dashboard of your vehicle, it is inserted into your child's pocket or backpack.
Fleet managers (i.e. moms and dads) can logon to a website to see the locations of their kids, monitor their comings and goings and time spent at each location. In this article I describe why fleet managers use these applications, but I am not sure I want to attempt to describe why a parent would use it. I have my own kids that just might stumble across this article.
In this article I wrote several months ago, I provided a list of 39 reasons a business might want to invest in GPS fleet tracking. However, I need your help coming up with a list of similar reasons parents should invest in GPS kid tracking.
I look forward to your comments.
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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Consultant
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility and Web 2.0 marketing consultant and as such I work with, and have worked with, some of the companies mentioned in my articles.
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Fleet managers (i.e. moms and dads) can logon to a website to see the locations of their kids, monitor their comings and goings and time spent at each location. In this article I describe why fleet managers use these applications, but I am not sure I want to attempt to describe why a parent would use it. I have my own kids that just might stumble across this article.
In this article I wrote several months ago, I provided a list of 39 reasons a business might want to invest in GPS fleet tracking. However, I need your help coming up with a list of similar reasons parents should invest in GPS kid tracking.
I look forward to your comments.
***************************************************
Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Consultant
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility and Web 2.0 marketing consultant and as such I work with, and have worked with, some of the companies mentioned in my articles.
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Mobile Strategy Seminar - Sky Technologies
I came across this announcement today and it is likely to be of interest to many of you. With more than 10 years of experience in Mobilizing SAP with customers in 60 countries.Sky Technologies have developed a mobile framework that manages all mobile applications within your existing SAP system
Join us on February 18th to learn how to design a mobile strategy that will support your business needs today and will evolve to support your business needs of tomorrow.
In this seminar, you will learn how to:
- Define your own mobile strategy
- Realize the benefits of adopting a mobile framework inside your SAP landscape
- Understand the skills and resource required
- Identify which applications to mobilze for optimum efficiency
- Avoid solutions that provide partial mobile device support
- Advantages of middleware-free solutions
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my blogs.
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iPhones, Satellites, DVRs and Home Breakins
One month ago: We were half way across town driving to a friend's house to watch the Boise State football team take on TCU in the Fiesta Bowl when I remembered that I had not programmed our DVR to record the game for posterity. I reluctantly confessed this to my wife. She pondered which of our neighbors we could call to break into our house and schedule our DVR to record it. We ultimately decided to just buy the DVD of the game, since teaching our neighbors to breakin to our home did not seem prudent.
Today: I discovered that DirecTV has an iPhone application that enables you to access your DVR account and manage your recordings remotely! OK, I am not the first to discover this, it seems I am user 1,000,001.
It is very intriguing to me, that I can be sitting in Starbuck's while sending a programming request from my iPhone up into outer space where it hits a circling satellite and bounces back down to my satellite dish, travels on a cable from my roof to my living room and programs the DRV box. I started bouncing requests up and down like a basketball. My wife and daughter could not believe dad learned how to program the DVR.
Never again will we need to ask a neighbor to break into our home to program our DVR.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility and Web 2.0 marketing consultant and as such I work with and have worked with many of the companies mentioned here.
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Today: I discovered that DirecTV has an iPhone application that enables you to access your DVR account and manage your recordings remotely! OK, I am not the first to discover this, it seems I am user 1,000,001.
It is very intriguing to me, that I can be sitting in Starbuck's while sending a programming request from my iPhone up into outer space where it hits a circling satellite and bounces back down to my satellite dish, travels on a cable from my roof to my living room and programs the DRV box. I started bouncing requests up and down like a basketball. My wife and daughter could not believe dad learned how to program the DVR.
Never again will we need to ask a neighbor to break into our home to program our DVR.
*******************************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am a mobility and Web 2.0 marketing consultant and as such I work with and have worked with many of the companies mentioned here.
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Advice for Mobile Start-Ups: Working with SAP, Part 3
Mobile micro-apps seem to be the hot topic now days at SAP. These are small mobile applications for iPhones, Android, Blackberry and Windows mobile. These applications can be limited and provide access to one part of one SAP application and business process, or expose an entire business process. For example, travel requests and expense report approvals can be part of a business process that is exposed in a mobile micro-apps.
In the case of an Expense Report approval, a manager can be alerted to an expense report that needs approved before it can be paid. The manager can access the report through the micro-app on his/her iPhone, review it and approve or reject it. There is not much to these applications, but they are novel today and will continue to evolve into more powerful mobile applications.
SAP has some big ambitions about adding mobile users to their systems. They are encouraging these kind of mobile micro-applications to extend functionality to more users. They would even like to see ways that consumers (i.e. the masses) could access appropriate and relevant business processes within SAP systems -think tracking shipments, ordering products, checking University schedules, interacting with financial services companies, etc, on mobile devices.
Here are a few of the challenges with mobile micro-applications that should be considered:
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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In the case of an Expense Report approval, a manager can be alerted to an expense report that needs approved before it can be paid. The manager can access the report through the micro-app on his/her iPhone, review it and approve or reject it. There is not much to these applications, but they are novel today and will continue to evolve into more powerful mobile applications.
SAP has some big ambitions about adding mobile users to their systems. They are encouraging these kind of mobile micro-applications to extend functionality to more users. They would even like to see ways that consumers (i.e. the masses) could access appropriate and relevant business processes within SAP systems -think tracking shipments, ordering products, checking University schedules, interacting with financial services companies, etc, on mobile devices.
Here are a few of the challenges with mobile micro-applications that should be considered:
- How do you manage mobile micro-apps in a large enterprise?
- Since mobile micro-apps can be developed for just about any part of any SAP business process there could quickly be dozens or even hundreds of mobile micro-apps springing up.
- Does the enterprise open the doors to supporting all popular mobile devices, or does the enterprise try to standardize so micro-apps can be easier for IT to manage?
- Many mobile micro-app vendors are considering SaaS business models. This means mobile micro-app users could be expensing these costs, rather than running them through a formal budget process. Is that a problem? Who approves it?
- What criteria is the IT department of a large enterprise going to use in order to select quality mobile micro-app vendors? By their nature mobile micro-apps can be developed by very small software development companies without a lot of experience or infrastructure.
- Some vendors of mobile micro-apps provide application development environments that enable non-programmers to develop mobile micro-apps. This is very cool, but now you have the potential of business users importing and exporting data from SAP database systems. Some DBAs would have a problem with that.
- I can see the scenario where an SAP user downloads and installs 5 different mobile micro-apps onto their device. If these micro-apps were from different vendors, there could be 5 different GUIs, different mobile middleware involved, different security systems, different integration methodologies, etc.
I love the idea of mobile micro-apps that provide the mobile workforce with access to appropriate SAP business processes for the purpose of working more efficiently. The point of this article is not to deter mobile micro-app vendors or enterprises from implementing them, but simply to suggest there are a few things that should be considered.
One strategy is to use a MEAP, mobile enterprise application platform. MEAPs provide a framework for managing many different mobile applications using a standardized methodology, using standardized development environments, standardized security, standardized synchronization methodologies, standardized integration processes and leveraging application code across multiple mobile devices. An example of a MEAP is Sky Technologies.
This article is part of a series entitled Advice for Mobile Start-Ups: Working with SAP. Part 1 and 2 of this series can be found at the links below:
Advice for Mobile Start-Ups: Working with SAP, Part 1
Advice for Mobile Start-Ups: Working with SAP, Part 2
Advice for Mobile Start-Ups: Working with SAP, Part 4***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The Quiet Mobility Company - Sybase
Last March SAP and Sybase(the quiet company) announced a co-innovation partnership to deliver mobility to iPhones, Blackberrys and Windows Mobile devices. Read this excerpt from a March 9, 2009 press release:
"The two companies are co-innovating and collaborating to deliver the new SAP® Business Suite software for the first time to iPhone, Windows Mobile, BlackBerry and other devices by integrating it with Sybase industry-leading mobile enterprise application platform."
My question is where is Sybase? Why are they so quiet? I see them making record profits and issuing an occasional press release, but where are the mobility evangelists? Gartner ranks them number 1 on their Magic Quadrant, but I see more publicity from 10 person start-ups than from iAnywhere or Sybase. Are they engaged in a skunk works project that will explode onto the mobility market in a gigantic marketing extravaganza like Apple? It seems they like to make these potentially interesting announcements and then return to their quiet cave.
Here is the problem with Sybase's silence. It gives the mobility stage to others. This stage is where thought leaders participate in educating the market. It is where visionaries paint new images of what is possible. Sybase's history and customer base give them an opportunity to take the stage. I just don't see them doing it. IT decision makers will forget about them.
How many of you know the name of a visionary in Sybase's mobility group? I am sure they exist, I just never see them leave the cave. I don't see them taking the center stage and commanding our attention.
Perhaps I am just missing them and they are all around me. Do you see them everywhere and I don't? I read Ian Thain's blog often, but are there other voices from Sybase? I look forward to your comments so I can be pointed in the right direction.
I know Sybase and iAnywhere. I did not know John F Kennedy. They have some great mobile middleware technology, but the market is not going to wait for them to come out of their cave and tell us about it.
I see it in companies that are big and have a long history. Newcomers and young visionaries within the company do not feel empowered to write or speak. They don't feel worthy of taking the podium where the company founders once stood decades before and shared ideas and visions. Why? They always feel they will say something wrong and the founders will jump out of their graves. The result is a quiet company.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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"The two companies are co-innovating and collaborating to deliver the new SAP® Business Suite software for the first time to iPhone, Windows Mobile, BlackBerry and other devices by integrating it with Sybase industry-leading mobile enterprise application platform."
My question is where is Sybase? Why are they so quiet? I see them making record profits and issuing an occasional press release, but where are the mobility evangelists? Gartner ranks them number 1 on their Magic Quadrant, but I see more publicity from 10 person start-ups than from iAnywhere or Sybase. Are they engaged in a skunk works project that will explode onto the mobility market in a gigantic marketing extravaganza like Apple? It seems they like to make these potentially interesting announcements and then return to their quiet cave.
Here is the problem with Sybase's silence. It gives the mobility stage to others. This stage is where thought leaders participate in educating the market. It is where visionaries paint new images of what is possible. Sybase's history and customer base give them an opportunity to take the stage. I just don't see them doing it. IT decision makers will forget about them.
How many of you know the name of a visionary in Sybase's mobility group? I am sure they exist, I just never see them leave the cave. I don't see them taking the center stage and commanding our attention.
Perhaps I am just missing them and they are all around me. Do you see them everywhere and I don't? I read Ian Thain's blog often, but are there other voices from Sybase? I look forward to your comments so I can be pointed in the right direction.
I know Sybase and iAnywhere. I did not know John F Kennedy. They have some great mobile middleware technology, but the market is not going to wait for them to come out of their cave and tell us about it.
I see it in companies that are big and have a long history. Newcomers and young visionaries within the company do not feel empowered to write or speak. They don't feel worthy of taking the podium where the company founders once stood decades before and shared ideas and visions. Why? They always feel they will say something wrong and the founders will jump out of their graves. The result is a quiet company.
***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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In Remembrance of the PDA
How long has it been since you stopped using the term PDA? It occurred to me the other day that the PDA has played an important part in my career and I should not let it pass away without a ceremony of some sort.
The PDA has been replaced by iEverything and smartphones. However, it was an important gadget that paved the way for the mobile technology advances of today. It opened our minds to the possibilities of keeping on task, even with poor memories. It helped generations of soccer moms remember where each child was dropped off and when they needed to be recovered. It allowed us men to seem organized despite ourselves.
PDAs started the concepts of software applications, music and photos in our pockets. PDAs kicked-off companies like Palm and motivated people like me to begin blogging.
The PDA has been replaced by iEverything and smartphones. However, it was an important gadget that paved the way for the mobile technology advances of today. It opened our minds to the possibilities of keeping on task, even with poor memories. It helped generations of soccer moms remember where each child was dropped off and when they needed to be recovered. It allowed us men to seem organized despite ourselves.
PDAs started the concepts of software applications, music and photos in our pockets. PDAs kicked-off companies like Palm and motivated people like me to begin blogging.
Let us be silent for 30 seconds in rememberance of the PDA. We can quietly bow our heads and reach down into our pockets and try to remember the last place we used our stylus before it disappeared.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Advice for Mobile Start-Ups: Working with SAP, Part 2
There are several different categories of mobile applications that work with or integrate with SAP.
The different categories of mobile solutions and architectures listed above often have different users. A field service technician needs a connected/disconnected mobile application, while the administrator may simply need mobile access to the SAP ERP. You must recognize who your user is before you start marketing. What department's budget will pay for a white collar worker's mobile access? Who are the decision makers? What are their priorities? Is it saving money, making money or doing more with less?
Can you think of other mobile application categories that I missed?
Read Advice to Mobile Start-Ups: Working with SAP, Part 1 here, Part 3 here and Part 4.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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- Those that provide real-time mobile views of complete SAP applications
- Those that provide mobile queries and reports on SAP data
- Those that provide custom mobile forms for subsets of SAP business processes based upon roles and responsibilities
- Complete, disconnected mobile applications (like work orders) that synchronize with a field force automation solution (e.g. Sky Technologies, Sybase, Syclo, ClickSoftware, etc) on the backend where it is integrated with SAP
- Custom mobile applications for inspections, assessments, plant maintenance and other niche requirements that may be synchronized with custom databases that are integrated with SAP databases.
The different categories of mobile solutions and architectures listed above often have different users. A field service technician needs a connected/disconnected mobile application, while the administrator may simply need mobile access to the SAP ERP. You must recognize who your user is before you start marketing. What department's budget will pay for a white collar worker's mobile access? Who are the decision makers? What are their priorities? Is it saving money, making money or doing more with less?
Can you think of other mobile application categories that I missed?
Read Advice to Mobile Start-Ups: Working with SAP, Part 1 here, Part 3 here and Part 4.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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New and Unique Mobile Applications and Business Processes
It seems like everybody can now build a mobile client. I remember when that was a very big deal. Now it is quickly becoming a commodity feature. The value of mobile applications is quickly shifting from the mobile client to the business process that is being mobilized.
Last week I had the opportunity to talk with Chuck Sacco of Movitas. These guys focus on some very interesting and unique business processes in the hospitality markets. They want to help their hotel clients offer time sensitive "distressed inventory" to their guests via mobile devices.
Chuck educated me on the meaning of distressed inventory. Distressed inventory describes open time slots for services. For example, a spa may have open time slots on their schedule. These open time slots are not making any money for the property.
Motivas' solution is designed to be able to notify guests of available services, and even perhaps discounts on services on the property. The purpose is to improve the revenue generating potential of distressed inventory. An unused time slot generates zero money. If you can send out a SMS message to guests that there is a 50% discount on spa treatments between 4:15 PM and 4:45 PM, then you can generate money where there wasn't any. I guess this assumes that guests that were booked at 100% of fees don't reschedule to the 4:15 PM time.... That would be an important configuration feature wouldn't it? Notify only the guests not previously scheduled :-)
The key points are the following:
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Last week I had the opportunity to talk with Chuck Sacco of Movitas. These guys focus on some very interesting and unique business processes in the hospitality markets. They want to help their hotel clients offer time sensitive "distressed inventory" to their guests via mobile devices.
Chuck educated me on the meaning of distressed inventory. Distressed inventory describes open time slots for services. For example, a spa may have open time slots on their schedule. These open time slots are not making any money for the property.
Motivas' solution is designed to be able to notify guests of available services, and even perhaps discounts on services on the property. The purpose is to improve the revenue generating potential of distressed inventory. An unused time slot generates zero money. If you can send out a SMS message to guests that there is a 50% discount on spa treatments between 4:15 PM and 4:45 PM, then you can generate money where there wasn't any. I guess this assumes that guests that were booked at 100% of fees don't reschedule to the 4:15 PM time.... That would be an important configuration feature wouldn't it? Notify only the guests not previously scheduled :-)
The key points are the following:
- Saving money or making money for the enterprise customer is the key
- Enabling a business process to work no matter the technology
- It is not the gadget that is important, but the business results
- Deep vertical industry expertise is critical to providing real value
- Make it easy on the user ~ push timely information out, don't depend on users to discover
- Identify areas of latency, inefficiencies and poor service and fix it in a scalable model
I invite your thoughts and comments.
***********************************************Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Advice to Mobile Start-ups: Working with SAP, Part 1
I was invited to spend time on SAP's rain soaked campus in Palo Alto, California last week and met with people from several different groups to discuss mobile computing, mobile strategies and how mobile start-ups can best partner with SAP. This article reviews some of those discussions.One of the first points to understand is that SAP LOVES mobility. In December SAP announced that one of their key focuses for 2010 would be mobility. I wrote about SAP's announcement here in December. What this means is SAP is looking for partnerships with mobile software companies that will extend the reach of their core software to more users. Let's talk about what that means.
SAP is one of the largest software companies in the world and traditionally they have focused on selling to the largest global companies. They have been successful in this strategy, but even with their successes, they still have relatively few users in each of their customers' operations. Some estimates have it at about 445 users per customer on average. That may sound like a lot of users, but many of these companies may have tens of thousands of employees.
SAP's strategy now is to look for solutions and partnerships that will expand the value of their core systems to employees within their customers' operations that are not traditionally SAP users. This is a key point for mobile software companies to understand.
If you imagine the glassy surface of a pond and how it looks when a rock is thrown into it. The rock lands with a splash and a series of circles form. The inner circle is the smallest and represents SAP's current users within an enterprise. Each surrounding circle is bigger and covers a wider area and represents more possible users. These are the circles SAP wants to move into and where they want to add value. If you, as a mobile software company, can help them do that, then they are interested.
Let's explore how to expand the circles. What do we need to know?
- Who needs access to SAP system data, but is not sitting in a cubicle with SAP access today?
- Who collects SAP system data that is not currently a SAP user? They may be collecting data on paper forms today and re-keying the data into SAP at another time.
- Who are the mobile employees at a SAP customer? What are their roles and what data do they need to view and collect while on the road?
- What supervisors need access to SAP anywhere and at anytime?
- What managers need SAP management reports while on the road?
- Is there SAP system data that needs to be shared externally with extended multi-enterprise supply chains via mobile devices? You don't want your supply chain partners to view all of your system data, but are there alerts, updates, reports, etc., that should be shared via mobile devices?
- Should the logistics department have mobile "proof-of-delivery" applications in the hands of their truck drivers?
- Should plant maintenance managers have mobile inspection applications that feed SAP?
- Should service technicians be using mobile service tickets that feed SAP or an SAP partner's work order management system?
- One SAP customer has over 600 food processing inspectors worldwide. This inspection data needed to be collected and stored centrally. While this may not be a core SAP application, it shows that SAP customers often have a large number of mobile data collection requirements that can be turned into management reports and provided to traveling managers.
All of these applications are adding new users to the SAP family. If you can add new users to the SAP family, then you will have the ear of the entire SAP sales organization.
Part 2 of this series can be found here, Part 3 here and part 4.
If you would like to discuss this subject in more detail please email me here. If you would like to follow my discussions and be alerted to new Mobile Strategies for Businesses' articles, then you can add me to your RSS reader or twitter account @krbenedict.
***********************************************Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Advice for Mobile Start-Ups: Find Your Market Aggregation Points
Mobile start-ups often struggle with how to get their message, product and company brand in front of their target markets. They quickly realize that the expense of marketing their solutions directly to each end user is cost prohibitive. How then can they effectively market their solutions in a cost effective manner?
Mobile start-ups need to first identify their target market, and second identify the "market aggregation" points. In the image above, look at the red dots. Those are the market aggregation points. Those are the points where the mobile start-up needs to be marketing. Why? That is where their audience can be found. The eyes and ears of their target market are tuned to that location.
Mobile start-ups should focus all of their efforts and financial resources on the red dot - market aggregation points. Often it costs no more to invest resources in the red dots, than it does to target each end user - end point.
If you are targeting SAP Mobility, then you will want to look for locations that aggregate that market. Where can you find the eyes and ears of the SAP market? If you are focused on field service automation, where is that market aggregated? If your solutions are exclusively for SAP ERP for iPhones, then where is your market aggregated?
Where are the red dot market aggregation points for your market?
If you would like to discuss this topic in more detail please contact me.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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$21 Million Raised by Pressing the Keys on a Mobile Device
The Red Cross was "texted" $21 million dollars in donations for Haiti disaster relief efforts according to this article. This is an incredible development, and it happened on mobile devices.
The Haiti relief campaign has been promoted by both traditional media sources and online social media. However, it really took off in the first couple of days through its promotion on Facebook and Twitter. The report said these donations were texted, so these donations were submitted on mobile devices.
It works like this:
Let's all take a moment to be amazed together, and celebrate the good in these times of pain.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The Haiti relief campaign has been promoted by both traditional media sources and online social media. However, it really took off in the first couple of days through its promotion on Facebook and Twitter. The report said these donations were texted, so these donations were submitted on mobile devices.
It works like this:
- You get notified of the campaign through a mobile Facebook or twitter application
- You send a text to a given number and a $10 dollar charge (donation) appears on your mobile phone bill.
- You pay your mobile phone bill and the money is transferred from your carrier to the Red Cross
I am amazed at this example of the power represented by mobile communications, social media and mobile devices. I am also intrigued by the e-commerce processes represented by using the mobile phone billing system to collect these donations.
By simply pushing a few buttons on a handheld mobile device you can (collectively) be saving lives on the other side of the planet.Let's all take a moment to be amazed together, and celebrate the good in these times of pain.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Advice to Mobile Start-Ups: You are a Publishing Company Like it or Not!
I am a consultant to mobile start-up companies and an expert in the area of Web 2.0 marketing. I have successfully built mobile software companies from the ground up. I have made just about every mistake one could make, and learned how to overcome and avoid them in the future. I now work with mobile start-ups to help them implement the right Web 2.0 marketing strategies to build their sales pipelines in their targeted markets.
I advise my clients that like it or not they must become an Internet publishing company. Why? Unless they have millions of dollars or euros to burn on expensive pay-per-click campaigns, conferences, call centers, flights, hotels and rental cars, they are going to need to leverage the Internet and all of the free Internet tools available to build their sales pipeline, reseller channels, brand and partner communities.
Using the Internet requires the consistent production and publication of rich and valuable content that is useful and desired by your target audience. It needs to be updated daily or weekly and it needs to be found by your audience. You must first find and attract an audience that values your content, and then motivate them to return over and over and to provide you with their contact information. You must first become a trusted and dependable information asset to them, and then they will become fans, prospects and finally customers.
How do you become a valuable asset to your target audience? You must provide them with information that will improve their business by fixing their problems, reducing costs and/or increasing their sales. Here is the challenge. Mobile start-ups are busy places. They often have engineering geniuses, but few have the time or interest to write expert content to share with the public. Writing is hard work and time consuming. As a result, few start-ups consistently publish and expand their footprint on the web by utilizing Web 2.0 marketing strategies.
Mobile start-ups, however, must recognize that publishing prized and valued content that is read by their target audience is not a luxury, but a requirement now days. Setting up the processes, resources and systems to write, publish, promote and syndicate rich content on a daily basis must be part of every mobile start-up's business and marketing plan.
If you would like to discuss this subject in more detail please contact me.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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I advise my clients that like it or not they must become an Internet publishing company. Why? Unless they have millions of dollars or euros to burn on expensive pay-per-click campaigns, conferences, call centers, flights, hotels and rental cars, they are going to need to leverage the Internet and all of the free Internet tools available to build their sales pipeline, reseller channels, brand and partner communities.
Using the Internet requires the consistent production and publication of rich and valuable content that is useful and desired by your target audience. It needs to be updated daily or weekly and it needs to be found by your audience. You must first find and attract an audience that values your content, and then motivate them to return over and over and to provide you with their contact information. You must first become a trusted and dependable information asset to them, and then they will become fans, prospects and finally customers.
How do you become a valuable asset to your target audience? You must provide them with information that will improve their business by fixing their problems, reducing costs and/or increasing their sales. Here is the challenge. Mobile start-ups are busy places. They often have engineering geniuses, but few have the time or interest to write expert content to share with the public. Writing is hard work and time consuming. As a result, few start-ups consistently publish and expand their footprint on the web by utilizing Web 2.0 marketing strategies.
Mobile start-ups, however, must recognize that publishing prized and valued content that is read by their target audience is not a luxury, but a requirement now days. Setting up the processes, resources and systems to write, publish, promote and syndicate rich content on a daily basis must be part of every mobile start-up's business and marketing plan.
If you would like to discuss this subject in more detail please contact me.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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iPhone Mobile Audio Guides Created on the Street
Last week I was sitting in a soft leather chair in the corner of the Eagle, Idaho Starbucks Coffee Shop. Not so unusual, but this time I was recording the event on my iPhone using a free application called Woices.com. This application is the result of an entrepreneurial project out of Barcelona, Spain.
This application enabled me to record an audio guides using the "Memo" function of the iPhone, associate a digital photo, capture the GPS coordinates and add a description and title. All of these individual functions exist already on the iPhone, but Woices brings them all together in one clever application and enables you to upload them to a centralized service so others can search and find your audio guide.
When I first opened Woices, it searched on my GPS coordinates for any pre-existing audio guides that were within a certain distance of my location. If they exist, it lists them. In my case, I was the first user in Eagle, Idaho. Woices can turn any storyteller, traveller or history buff into a mobile reporter. I love it!!
The next steps I would like to see are the following:
1) Democratize history - let every person with an experience in a specific location, record it using text, digital photography and audio formats with a GPS coordinate, date and time stamp. It can be first romances, first driving ticket, childhood home or something big like a forest fire you witnessed as a child.
2) Set up a function that will revolutionize newspaper reporting. Let every person be a reporter. They can review the recorded history, experience or event and report on it. These can be picked up by local newspapers and reported under the title of "citizen" reporters.
These features would be intended to merge personal experiences, personal history, social networking and geospatial data together to form a democratic form of history, perhaps a wiki-history and/or wiki-reporting.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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This application enabled me to record an audio guides using the "Memo" function of the iPhone, associate a digital photo, capture the GPS coordinates and add a description and title. All of these individual functions exist already on the iPhone, but Woices brings them all together in one clever application and enables you to upload them to a centralized service so others can search and find your audio guide.
When I first opened Woices, it searched on my GPS coordinates for any pre-existing audio guides that were within a certain distance of my location. If they exist, it lists them. In my case, I was the first user in Eagle, Idaho. Woices can turn any storyteller, traveller or history buff into a mobile reporter. I love it!!
The next steps I would like to see are the following:
1) Democratize history - let every person with an experience in a specific location, record it using text, digital photography and audio formats with a GPS coordinate, date and time stamp. It can be first romances, first driving ticket, childhood home or something big like a forest fire you witnessed as a child.
2) Set up a function that will revolutionize newspaper reporting. Let every person be a reporter. They can review the recorded history, experience or event and report on it. These can be picked up by local newspapers and reported under the title of "citizen" reporters.
These features would be intended to merge personal experiences, personal history, social networking and geospatial data together to form a democratic form of history, perhaps a wiki-history and/or wiki-reporting.
Think about it for a moment. How many of us have known people that had volumes of history in their memory, but it was lost with their passing? I would love to walk through a historic neighborhood, and have stories, history and experiences popping up on my iPhone application list as I walked from block to block listening.
What are your thoughts? Where can you see these kinds of features and services being useful in business?I can see the benefit in big construction projects where experts can share thoughts, recommendations, warnings and insight as they tour the project. These captured thoughts would be associated with audio files, text files, GPS coordinates and digital photos. These recordings could then be accessed by others on the project.
I look forward to your comments!***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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SAP ERP on iPhones
I met with a team of mobile software developers this week that have developed a fascinating mobile technology that enables the user to access ALL of SAP's ERP and other SAP components on an iPhone. I am particularly intrigued because I have never seen a mobile application that can quickly enable an entire ERP with only a 25 MB download and a 15 minute set-up.
The use case would be any SAP user or expert that needs to access any page or component of SAP while out of the office. It is all there on the iPhone. I was very impressed. Most often only traveling sales or service people are prioritized for enterprise mobile applications, but this technology will enable anyone in the company that needs access to the SAP system to simply login with their iPhone and go to work.
This company will be releasing the iPhone version first, and then versions for Android, Blackberry and Windows Mobile over the next few months.
Let me know if you want more information and I will point you in the right direction.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The use case would be any SAP user or expert that needs to access any page or component of SAP while out of the office. It is all there on the iPhone. I was very impressed. Most often only traveling sales or service people are prioritized for enterprise mobile applications, but this technology will enable anyone in the company that needs access to the SAP system to simply login with their iPhone and go to work.
This company will be releasing the iPhone version first, and then versions for Android, Blackberry and Windows Mobile over the next few months.
Let me know if you want more information and I will point you in the right direction.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Advice to Mobile Start-ups: Focus on Mobile Content, Mobile Business Processes, Integration and Workflow
The mobile and wireless industries have changed dramatically in the past year and this has significantly changed the market for mobile application start-ups. Many of the missing application development tools and features that forced programmers to develop their own proprietary mobile middleware, have been filled by the mobile OS (operating system) developers over the past 12 months. This is both good and bad news for mobile start-ups.
The good news is that mobile application developers can focus more on providing business value, rather than coding clever mobile client and mobile middleware features. This is good for the entrepreneurs that have started with an existing back-office business application in mind and simply wants to support it with a mobile client.
The bad news is that many mobile application companies have already invested heavily into their own mobile client technology, mobile application development tools and mobile middleware platforms. Why is this bad? Because most enterprise buyers won't appreciate the investment.
Enterprise buyers own smartphones. They download mobile applications over the weekend for $1.99. Their expectations have changed. In the past, mobile applications were a novelty surrounded by mystery and complexity. Mystery and complexity made it easy to charge $500 or more per mobile user. Now mobile applications are only a finger stroke and a password a way on their favorite mobile app store.
The mobile application itself is not where the biggest value can be found. The biggest value is in the following:
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The good news is that mobile application developers can focus more on providing business value, rather than coding clever mobile client and mobile middleware features. This is good for the entrepreneurs that have started with an existing back-office business application in mind and simply wants to support it with a mobile client.
The bad news is that many mobile application companies have already invested heavily into their own mobile client technology, mobile application development tools and mobile middleware platforms. Why is this bad? Because most enterprise buyers won't appreciate the investment.
Enterprise buyers own smartphones. They download mobile applications over the weekend for $1.99. Their expectations have changed. In the past, mobile applications were a novelty surrounded by mystery and complexity. Mystery and complexity made it easy to charge $500 or more per mobile user. Now mobile applications are only a finger stroke and a password a way on their favorite mobile app store.
The mobile application itself is not where the biggest value can be found. The biggest value is in the following:
- Mobile client integration with enterprise business applications and data
- Support for enterprise business processes
- Support for ERP (enterprise resource planning) workflows
- Support for ERP data requirements
- Integration with high value data sources (web services)
- Support for complex and niche business processes
- Support for high value data collection hardware (survey equipment, RFID, Barcode, GPS etc.)
The value of mobile business applications, no matter what the original investment was, will be attributed to the above capabilities not the mobile client itself. ROIs need to be achieved by supporting core business functions in mobile environments. It is the efficient support for a business process, not the mobile client where the real value can be found.
As a mobile software vendor, having the best of breed enterprise mobile applications will not be good enough. Companies will continually seek to simplify their IT environments and reduce the number of applications they are required to support. They will look to find mobile solutions that are hosted in a SaaS (software as a service) business model in a cloud computing environment, and that are most closely aligned with their primary ERP or key business software solution either through ownership, endorsement or partnership.
Early adopters will experiment with best of breed and leading edge technologies, but the masses want simplicity and security.
Do you agree? I look forward to your thoughts and comments.
***********************************************Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobile Applications, Location Based Services and Lifestyle Preferences
I love hiking. I enjoy gardening. I love mobile gadgets. I crave Thai food. I love drinking coffee in a comfortable chair and reading the New York Times. I would appreciate and use a mobile application that would connect my lifestyle preferences to a map and suggest locations conducive to my lifestyle.
I would like to arrive in a new city and open my mobile application and have it suggest great walking tours and hiking trails that were close to highly rated coffee shops, Thai restaurants, bookstores and public gardens. I would want to see these locations on a map with a suggested route. I would love to be shown several options all based on my preferences.
The application could also show me user comments and ratings of these locations, and overlay crime statistics of these geographic areas so I can weigh the risk of going there. Is the Thai food worth getting mugged?
I can see it now - you should be able to set different safety ratings. You can configure the mobile application to show just the safest locations based upon accident, crime and health inspection data, or you can live on the wild side.
I am looking for suggestions and recommendations if this mobile application already exists. If not, all you entrepreneurs should start working.
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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I would like to arrive in a new city and open my mobile application and have it suggest great walking tours and hiking trails that were close to highly rated coffee shops, Thai restaurants, bookstores and public gardens. I would want to see these locations on a map with a suggested route. I would love to be shown several options all based on my preferences.
The application could also show me user comments and ratings of these locations, and overlay crime statistics of these geographic areas so I can weigh the risk of going there. Is the Thai food worth getting mugged?
I can see it now - you should be able to set different safety ratings. You can configure the mobile application to show just the safest locations based upon accident, crime and health inspection data, or you can live on the wild side.
I am looking for suggestions and recommendations if this mobile application already exists. If not, all you entrepreneurs should start working.
***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Location Based Services and Mobile Device Customization
Many SMEs (small to medium sized enterprises) that use smartphones such as iPhones would benefit from the ability to add business information, alerts, tags and advice to a specific location on a map. Large enterprises can achieve these features by investing in business analytics, GIS solutions, route optimization applications, mobile data collection solutions and integrate them all with CRMs, but these enterprise solutions are often cost prohibitive for SMEs. They need these features all on a simple mobile application that is either connected to a web service or independent on the device.
Let's consider a few scenarios:
***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***********************************************
Let's consider a few scenarios:
- A taxi driver has found a very good place to pick-up riders. He/she wants to mark this location on a map and include other relevant information such as day of week, time of day and the reason this is a good location.
- A house painting contractor driving through a neighborhood notices that it has a large number of houses that may need painting in the near future. The contractor pulls over, marks a map on his iPhone and enters the details.
- A landscape company owner notices a new housing development is going in. He pulls over and marks his map and enters the details.
- A neighborhood watch member notices ongoing suspicious activities and marks the location on his/her iPhone map and relevant details.
- Citizens report potholes in the road to the appropriate government agencies. They mark the location on their maps and then call in the details or enter the data in a government sponsored website.
- A parent enters the location of their children's friends' homes, by marking them on a map so they can quickly find them and know where they are located.
Any information that is location based and would help a person plan their business or personal life better would be useful. It would be beneficial if these applications were easily customizable so that individual users could quickly and easily edit them for their specific needs.
Can you think of other features that would be useful?***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The Downside of Mobile Applications
I had the fortunate opportunity to meet a classmate for coffee this week. I had not seen him for over a decade. He serves as a traffic cop and uses a TDS Recon mobile handheld computer in the course of his work writing tickets.
During our conversation we discussed the rugged laptop he had mounted in his unmarked police cruiser. He said it had many of their police forms and documents on it, but that the mobile software was not able to keep up with the required edits and changes needed on the forms. As a result, they had stopped using it for much of their documentation.
This discussion highlighted the need for a mobile workflow application that is a separate layer from the data layer. The field data collection requirements should be very simple to edit and not impact the field user. If the mobile application requires a complete update to edit data fields, then it risks early obsolescence or as in my earlier example it will simply not be used.
- Kevin Benedict,
Mobile Strategies Consultant, SAP EDI Expert and Technology Writer
During our conversation we discussed the rugged laptop he had mounted in his unmarked police cruiser. He said it had many of their police forms and documents on it, but that the mobile software was not able to keep up with the required edits and changes needed on the forms. As a result, they had stopped using it for much of their documentation.
This discussion highlighted the need for a mobile workflow application that is a separate layer from the data layer. The field data collection requirements should be very simple to edit and not impact the field user. If the mobile application requires a complete update to edit data fields, then it risks early obsolescence or as in my earlier example it will simply not be used.
- Kevin Benedict,
Mobile Strategies Consultant, SAP EDI Expert and Technology Writer
Mobility Visions of Christmas Present
I visited the same bookstore twice this Christmas season, and both times I was confronted by mobility and the transformation that mobility is bringing to the world.
On the first visit a sales person greeted me at the front door and handed me an electronic book reader. The sales person said this mobile device, with free Internet connectivity through AT&T, would enable me to receive all of my books and many newspapers remotely, so there was no need to come into the store. Interesting sales presentation that does not bode well for the future job of the sales person that was standing before me. I wondered if the sales person had thought that far ahead?
On my second visit I was in the bookstore with my wife and daughter. As was our habit we selected some of the most interesting books from the shelf and ordered hot drinks. When our drinks were emptied and we had selected our favorite books, I directed us to the checkout line to purchase them. My wife looked up from her iPhone and said they were already ordered for half the price and free shipping. I sheepishly looked around and placed our books back on the shelves and exited the brick and mortar.
So the bookstore has been transformed into a comfortable coffee shop and showroom for books that we will buy elsewhere. I am not suggesting that it is good, just reality. It is part of the churn and transformation that mobility is bringing to all industries.
2010 will be the year of the connected, geospatially aware, super smartphone. There will be much change and some victims, but also many new and exciting opportunities.
Happy Holidays and Merry Christmas!
***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***********************************************
On the first visit a sales person greeted me at the front door and handed me an electronic book reader. The sales person said this mobile device, with free Internet connectivity through AT&T, would enable me to receive all of my books and many newspapers remotely, so there was no need to come into the store. Interesting sales presentation that does not bode well for the future job of the sales person that was standing before me. I wondered if the sales person had thought that far ahead?
On my second visit I was in the bookstore with my wife and daughter. As was our habit we selected some of the most interesting books from the shelf and ordered hot drinks. When our drinks were emptied and we had selected our favorite books, I directed us to the checkout line to purchase them. My wife looked up from her iPhone and said they were already ordered for half the price and free shipping. I sheepishly looked around and placed our books back on the shelves and exited the brick and mortar.
So the bookstore has been transformed into a comfortable coffee shop and showroom for books that we will buy elsewhere. I am not suggesting that it is good, just reality. It is part of the churn and transformation that mobility is bringing to all industries.
2010 will be the year of the connected, geospatially aware, super smartphone. There will be much change and some victims, but also many new and exciting opportunities.
Happy Holidays and Merry Christmas!
***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***********************************************
New Analyst Report by Mobile Market Development
Mobile Market Development and Wireless Profits has just published a report, that I authored, called Enterprise Mobile Data Solutions which is now available here.
The following is the synopsis.
Enterprise customers potentially offer MNOs (mobile network operators) high profitability, low churn rates and strong demand for mobile data services - but they bring challenging application requirements as well. Additionally, neither of the purchasing models of large enterprises or SMEs make it a given that MNOs will achieve the value-added primary relationship with regard to mobile data solutions that would assure future margins in this sector of the market.
- Large enterprises will be likely to partner with vendors and systems integrators with specialist skills and knowledge of the business area, potentially making MNO selection a tactical issue based on coverage and price and allowing for multiple, competing MNOs to be selected.
- Smaller enterprises (SMEs) are more likely to buy off-the-shelf solutions with some customisation performed by value-added-resellers.
| Table of Contents |
| 1 | Overview | 1 |
| 2 | Introduction | 2 |
| 2.1 | Background to the Report | 2 |
| 2.2 | Report Content | 3 |
| 2.3 | Currency and Conversions | 3 |
| 3 | The Mobile Enterprise Market | 5 |
| 3.1 | Historical Perspective of Market Development | 5 |
| 3.2 | Current Market Status, Size and Growth | 7 |
| 3.3 | The Future - Convergence of Mobile Technologies | 9 |
| 3.3.1 | Introduction | 9 |
| 3.3.2 | GPS Integration | 10 |
| 3.3.3 | Location Based Services | 10 |
| 3.3.4 | Mobile Workflow Extensions from the Enterprise | 10 |
| 3.3.5 | Turn by Turn Navigation and Route Optimisation | 11 |
| 3.3.6 | Geotagging - Static and Dynamic | 11 |
| 3.3.7 | Mobile Business Analytics | 12 |
| 3.3.8 | Network-Centric Businesses | 12 |
| 3.3.9 | Enterprise 2.0 and Mobile Data Solutions | 12 |
| 3.3.10 | Mobile Training Videos and Live Video Streaming | 12 |
| 3.3.11 | Smartphones - Personal and Professional | 13 |
| 3.3.12 | Mobile Device Management | 13 |
| 4 | Sales & Distribution Models | 14 |
| 4.1 | Introduction | 14 |
| 4.2 | Orange's Partner Progamme and The Application Shop | 14 |
| 4.3 | AT&T MEAP | 16 |
| 4.4 | BlackBerry App World | 18 |
| 4.5 | Alltel Wireless Business Solutions | 19 |
| 4.6 | AT&T and Psion Teklogix | 19 |
| 4.7 | Sales and Distribution Channels Analysis | 20 |
| 5 | Mobile Enterprise Application Segments | 22 |
| 5.1 | Introduction | 22 |
| 5.2 | Size-Based Segments | 22 |
| 5.2.1 | Large Enterprise Markets | 22 |
| 5.2.2 | SME Markets | 23 |
| 5.3 | Mobile Field Service Automation | 23 |
| 5.3.1 | Industries Served | 25 |
| 5.3.2 | Value Propositions | 25 |
| 5.3.3 | Recommendations | 27 |
| 5.4 | Mobile Sales Force Automation | 28 |
| 5.4.1 | Industries Served | 28 |
| 5.4.2 | Value Propositions | 29 |
| 5.4.3 | Recommendations | 29 |
| 5.5 | Mobile Asset Management | 30 |
| 5.5.1 | Mobile Proof-of-Delivery | 30 |
| 5.5.2 | GPS Fleet Tracking and Fleet Management | 30 |
| 5.5.3 | Industries Served | 31 |
| 5.5.4 | Value Propositions | 31 |
| 5.5.5 | Recommendations | 31 |
| 5.6 | Facility and Asset Management | 31 |
| 5.6.1 | Industries Served | 32 |
| 5.6.2 | Value Propositions | 32 |
| 5.6.3 | Recommendation | 32 |
| 5.7 | Mobile Resource Management (MRM) | 32 |
| 5.7.1 | Industries Served | 33 |
| 5.7.2 | Value Propositions | 33 |
| 5.7.3 | Recommendation | 33 |
| 5.8 | Mobile Data Collection | 33 |
| 5.8.1 | Common Use Areas for Mobile Data Collection | 34 |
| 5.8.1.1 | Mobile Inspection Services | 34 |
| 5.8.1.2 | Mobile Job Estimates | 35 |
| 5.8.1.3 | Mobile Insurance Applications | 35 |
| 5.8.2 | Recommendation | 35 |
| 5.9 | Machine to Machine (M2M) | 36 |
| 5.9.1 | NV Energy and Telemetric M2M Case Study | 36 |
| 5.9.2 | Recommendations | 37 |
| 5.10 | Mobile Public Safety Applications | 37 |
| 5.10.1 | Recommendations | 37 |
| 5.11 | Mobile Health Monitoring and Telemedicine | 37 |
| 5.11.1 | Mobile Health Monitoring and Hemophilia | 38 |
| 5.11.2 | Recommendation | 39 |
| 6 | Mobile Device Considerations | 40 |
| 6.1 | Introduction | 40 |
| 6.2 | How Enterprises Select Mobile Devices | 40 |
| 6.2.1 | Environmental Factors | 40 |
| 6.2.2 | Using the Device in the Real World | 40 |
| 6.2.3 | Device Technology & Functionality Issues | 41 |
| 6.2.4 | Budget Issues | 42 |
| 6.2.5 | Deals Available | 42 |
| 6.2.6 | Reliability and Support | 42 |
| 6.3 | How Enterprises Support Mobile Devices | 43 |
| 6.3.1 | Supporting and Managing the Mobile User | 43 |
| 6.3.2 | Technical Fixes | 45 |
| 6.3.3 | Security, Control & Central Support | 45 |
| 6.3.4 | Operational, Commercial & Management Issues | 46 |
| 6.4 | Recommendation | 47 |
| 7 | Recommendations | 48 |
| 7.1 | Introduction | 48 |
| 7.2 | Market Opportunity | 48 |
| 7.3 | Segment Recommendations | 48 |
| 7.4 | Overall Recommendations | 50 |
***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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