Showing posts with label Data Collection. Show all posts
Showing posts with label Data Collection. Show all posts

Chasing Future Meaning

The massive volume of new data surrounding us is growing at an extraordinary rate.  This data plus its meaning and the the value it offers will inform the winners and losers of tomorrow.

It's not that individual bits of data have such great value on their own, rather it's the combinations of data from different sources, and their combined meaning that is golden.  The challenge of course is finding and combining all the data sources and their meanings into something really useful, and trusted.  

Often we can find data, but we don't know its accuracy, source or trustworthiness.  We also don't often have a lot of time to find, combine and refine the data sources and their combined meaning.  We need blockchain like processes that can include the source of data, its meaning and how it can be combined with other sources to reveal new insights.

Reality is Required

If you have spent any time working on IT projects you will have heard the statement, "The solution is only as good as the data." It's true.  If you lack enough good data to generate an accurate output, stop and find it before moving forward.  I remember having so many good ideas for process improvement when I worked in IT.  Almost all of them, however, were shut down with the words, “We don’t have good data for that.”

Truth is important.  If your data does not reflect reality – digital solutions won’t work.  Many technology projects fail when they move from the whiteboard to reality because they were designed on a notional view of the world, rather than on the state of things as they actually exist.  

Understanding what reality is can often be helped by developing a digital twin.  A digital twin is created by integrating sensors into a thing or series of things for the purpose of capturing enough good data to clearly depict reality.  Sensor-supported digital twins fill in the blind spots. Where previously we operated on conjecture and false assumptions, we can now operate with an improved view of reality.  

Reality, however, is more than data.  Sixty-degrees is a good hiking temperature if it is measured in Fahrenheit, but it would kill you if the results were measured in Celsius. A 500% increase in your annual sales sounds impressive, unless you started with 25 cents. Data that reflects reality must also include context. 

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Kevin Benedict
Partner | Futurist | Leadership Strategies at TCS
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Data Collection and the Modern Battlefields of Business

Dr. John Snow's Map
In 1854 Cholera broke out in the Soho neighborhood of London.  Hundreds of people were struck down and died within days.  No one, at the time understood where the disease came from, how to treat it or how it was transmitted.

A local physician, Dr. John Snow spent every possible moment of his day studying the victims and data in an attempt to understand the disease.  His biggest challenge was a lack of data.  He had only the list of the dead and a blank map of the neighborhood.  What he needed was more data.  This was solved when he met the local priest, Henry Whitehouse.  Whitehouse had recorded the time of death, and the location where all the families lived and died.  When these sources of data where combined, and then overlaid on a map, visual patterns emerged which ultimately led the two to see the common denominator for all the victims was drinking contaminated water from the Broad Street water pump.

The pump handle was removed, people stopped drinking its water, and the disease burned out.  Dr. John Snow is now recognized as one of the fathers of modern epidemiology.  The data that led to his discoveries were:
  • Victims
  • Relationships
  • Locations
  • Time of illness
  • Time of death
  • Behaviors and patterns of life
Adding all of these data sources to a map, for visual reference and clarity, enabled the insight that ultimately revealed the source and means of transmission of the disease.  Minus key data sources, the disease would have remained a mystery and many more people would have died.

In business, many challenges and obstacles today can also be solved with better data collection strategies and enhanced analytics.  We have all heard the phrase, "knowledge is power."  Knowledge comes from data, so data is power.

I sincerely believe that the battlefields of business today are around data.  The winners of today and tomorrow will be those better able to collect, analyze, understand and apply data to the customization and personalization of digital interactions.  My colleagues Malcolm Frank, Paul Roehrig and Ben Pring wrote the book "Code Halos" last year to dive deep into these ideas.

Last week I published a new thought leadership whitepaper on the application of real-time data strategies and analytics to mobile commerce and consumer facing mobile applications.  The paper is titled, "Cutting Through Chaos in the Age of Mobile Me."  You can download the whitepaper here http://www.cognizant.com/InsightsWhitepapers/Cutting-Through-Chaos-in-the-Age-of-Mobile-Me-codex1579.pdf.

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Kevin Benedict
Writer, Speaker, Analyst and World Traveler
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Digital Transformation, 3D Laser Scanning of Assets, Mobile Devices and Field Services

It this short video I share more on the merging of the physical world with the digital and how that is impacting industries, markets and businesses in many different areas.  Learn about 3D Laser Scanning to create digital representations of physical objects to improve field services and asset management.  Enjoy!

Video Link: http://www.youtube.com/watch?v=OFKfsE28Lms&feature=share&list=UUGizQCw2Zbs3eTLwp7icoqw




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Kevin Benedict
Senior Analyst, Digital Transformation Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobility ROI Weekly - Week of August 1, 2011

This weekly ROI (return on investment) report includes ROIs that I come across in my weekly enterprise mobility and mobile data collection research.  My goal is to create an archive of mobility ROIs that we can all use when we are called upon for them.  I hope you find this useful.

John Deer Factory Uses Wi-Fi Sensors to Increase Efficiency

John Deer has increased productivity in a factory in Illinois by employing Wi-Fi enabled sensors that track the progress of materials along the production line.  The sensors are specifically designed to help notify welders throughout the manufacturing stages when materials are running low.  The reported ROIs are:
  • The company has seen a 40 percent increase in efficiency in welding due to improvements in material replenishment and fewer delays caused by waiting for materials in its welding areas.
  • The system has reduced the amount of time to assemble an average row-crop planter vehicle by 5 percent
  • Provides awareness for the number of materials left in a “kitcart” so that supplies never completely run out for assembly workers.
Read original source here.

Electronic Ear Tags Help UK Farms Detect Sick Animals

Newcastle University is testing a new way to detect sick animals by using electronic sensors attached to animal ear tags.  By monitoring the amount of time each animal spends at the feeding trough farmers can observe animals with unusual eating habits.  The expected ROIs are:
  • The ability for farmers to detect sick livestock before animals are too ill to recover.  Helps extend the life and production of the animals which increases the value of these assets. 
  • Early detection prevents the spread of disease which helps maintain a healthier and more valuable herd.
  • Allows farmers to efficiently monitor the status of the herd remotely.
Read original source here.

RFID Sensors Help Mining Companies Eliminate Paperwork

Ascendent ID recently introduced an RFID tracking system for companies involved in the mining industry.  The system is designed to track materials being shipped to and from mining sites by large trucks.  The reported ROI's are:
  • RFID tracking has allowed mining companies to eliminate a significant amount of paperwork and administrative costs that were required when shipping materials.
  • RFID tags can be used as physical access permits that allow them into construction zones and mining site.  This improves security, safety and loss by authorizing only trucks with tracking tags to enter these areas. 
  • Using RFID sensors increases efficiency by automating data logs and eliminates time spent on paperwork.
  • Eliminating data entry and paper processing errors through automated data collection improves the accuracy and efficiencies of many business processes.
Read original source here.



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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Different Mobile Application GUI Designs - Mobile Epiphany

I am beginning to see more and more mobile applications that use photos and maps as GUIs (graphical user interfaces).  In the world of mobile augmented reality, the photo can be the main menu of the mobile application.

The image on the right is from an application called TouchInspect by Mobile Epiphany.  The founder of Mobile Epiphany, Glenn Kletzky, has many years of in depth experience in the electronic games industry and takes a unique and graphically rich approach to many of the GUIs in his mobile data collection applications.

This is a very interesting approach to GUIs.  It is not just a text based menu system, but images that can quickly paint a thousand words.  Glenn describes his GUI design as a finger-touch-based interface that is trainable within an hour.

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Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join SAP Enterprise Mobility on Linkedin:

http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro

Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview Series - Jane and Keelin Glendon of HotButtons

I had the pleasure of interviewing two mobile experts this week, Jane Glendon and her daughter Keelin Glendon. Jane founded her mobile software application company, HotButton Solutions, http://www.hotbuttonsolutions.com/index.html, in Calgary, Alberta in 2000. HotButton Solutions focuses on mobile field data collection applications for the oil and gas industry. The focus is deep, as in deep mud and snow.

Jane and Keelin have a lot of great stories to tell about selling and supporting mobile applications in the wilderness. I learned that moose gather on the roads to lick the salt, bears like to scratch their backs on oil well heads and a rugged handheld computer screen only survives 4 whacks with a hammer and nail to break. I also learned that northern Canadian oil workers have been known to express their dislike for new technologies by throwing ruggedized handheld computers into a moving compressor fan (it still worked), and that clever oil workers customize mobile applications to keep track of animals and game they see along the road in preparation for hunting season. One particular oil well inspector developed a golf course along his oil well inspection run/path. This is the kind of work for me!

HotButton sales calls often require taking an airplane to a remote northern airstrip and renting a 4x4, or driving 9 hours through the wilderness to train oil patch workers on mobile applications. Keelin, who does much of the onsite training and sales calls in the cold northern oil patches of Canada considers mud, snow, seasons and storms before booking her travel. Before driving to some locations on remote one-way roads, Keelin must radio ahead to warn oil tankers coming down the mountain.

Jobsites have buildings with names like the doghouse, compressor shack, dehydration building and field office. These buildings have been known to collect bullet holes during hunting seasons. Stray dogs are known to make oil camps and field offices home and co-habit alongside the local bears that are given pet names by the workers.

The mobile application users are oil patch workers that have a wide variety of responsibilities and support many different business processes all on one rugged handheld computer. The same worker is responsible for a variety of tasks like the following:

  • Checking pressure gauges and documenting the readings
  • PVR – production volume reports
  • Conditional assessments
  • Rust inspections
  • Leak inspections
  • Safety and environmental compliance inspections
  • Maintenance inspections of equipment, machines, buildings, pipelines and vehicles
  • Site inspections (brush, grass, trees, etc.)
  • Work orders

The working conditions are often cold, dark, wild, isolated and surrounded by flammable fuels. Keelin brings rubber boots along on her visits. There are more moose than people and IS - Intrinsically Safe ruggedized handhelds are required. These are devices developed to function safely around flammable environments. That means no mobile phone capabilities. I guess mobile phones can ignite fuels… I learn something new every day. For the most part the ruggedized handheld computers are docked in the job shack to synchronize the collected data with the home office.

How do they know when the weather is too cold for the handheld computers to function? When the oil patch worker freezes.

One example of the importance of having real time data visibility is a recent incident where the oil production volumes reported to the central office did not match the delivered oil volumes. The central office activated an alert and the oil patch workers were ordered to look for an oil leak. One of the field workers quickly checked his handheld and found the missing oil volume sitting on a tanker that was preparing to depart. The alert was canceled and everyone went back to work.

HotButton's mobile data collection software application is called HotLeap and includes a Universal Data Translator, Staging database, Bullseye and OrgAdmin. Jane has even received a patent for her technology. It is designed to work with Windows Mobile and Windows CE devices.

One mobile client application can support dozens of different oil field applications and business processes from one common menu on the mobile handheld. These mobile data collection applications most often sync to multiple database applications in the back office. There is deep vertical expertise and experience built into these oil patch applications that is relevant in both Canada and in the USA.

Jane's next step, as a mobile software entrepreneur, is to find a larger software company that can help them go global through a partnership or possibly by acquiring them. She says her global oil company customers love their mobile applications but prefer a vendor with a global presence and more resources than HotButtons has today.

This article is the first in a series of interviews with mobile industry experts. If you have a mobile expert or unusual character that you would recommend for an interview please contact me.

The next article in this series is called Nokia's John Choate. He works in the mobile Augmented Reality and Mixed Reality programs at Nokia. Yes, it is as interesting as it sounds...stay tuned.

Location Based Services and Mobile Device Customization

Many SMEs (small to medium sized enterprises) that use smartphones such as iPhones would benefit from the ability to add business information, alerts, tags and advice to a specific location on a map. Large enterprises can achieve these features by investing in business analytics, GIS solutions, route optimization applications, mobile data collection solutions and integrate them all with CRMs, but these enterprise solutions are often cost prohibitive for SMEs. They need these features all on a simple mobile application that is either connected to a web service or independent on the device.

Let's consider a few scenarios:
  • A taxi driver has found a very good place to pick-up riders. He/she wants to mark this location on a map and include other relevant information such as day of week, time of day and the reason this is a good location.
  • A house painting contractor driving through a neighborhood notices that it has a large number of houses that may need painting in the near future. The contractor pulls over, marks a map on his iPhone and enters the details.
  • A landscape company owner notices a new housing development is going in. He pulls over and marks his map and enters the details.
  • A neighborhood watch member notices ongoing suspicious activities and marks the location on his/her iPhone map and relevant details.
  • Citizens report potholes in the road to the appropriate government agencies. They mark the location on their maps and then call in the details or enter the data in a government sponsored website.
  • A parent enters the location of their children's friends' homes, by marking them on a map so they can quickly find them and know where they are located.

Any information that is location based and would help a person plan their business or personal life better would be useful. It would be beneficial if these applications were easily customizable so that individual users could quickly and easily edit them for their specific needs.

Can you think of other features that would be useful?
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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The Downside of Mobile Applications

I had the fortunate opportunity to meet a classmate for coffee this week. I had not seen him for over a decade. He serves as a traffic cop and uses a TDS Recon mobile handheld computer in the course of his work writing tickets.

During our conversation we discussed the rugged laptop he had mounted in his unmarked police cruiser. He said it had many of their police forms and documents on it, but that the mobile software was not able to keep up with the required edits and changes needed on the forms. As a result, they had stopped using it for much of their documentation.

This discussion highlighted the need for a mobile workflow application that is a separate layer from the data layer. The field data collection requirements should be very simple to edit and not impact the field user. If the mobile application requires a complete update to edit data fields, then it risks early obsolescence or as in my earlier example it will simply not be used.


- Kevin Benedict,
Mobile Strategies Consultant, SAP EDI Expert and Technology Writer

Geospatially Aware Mobile Inspection Applications for Military and Commercial Use

I have spent many years working with mobile application development tools. Each of the vendors I have known speak about the simplicity and speed of using their tools to develop and implement mobile applications. It is, for the most part, marketing speak.
Developing a mobile application is as simple as the database schema of the business application in which it will be integrated. If it is a simple data collection form that can be integrated with a simple spreadsheet or database, then it is fairly easy and will usually take days or a few weeks to develop. However, if the user wants a mobile version of their ERP, then I hope they have a few months and a significant budget. The point is, most mobile applications that synchronize with back-office enterprise database applications are not easy and simple and this is a problem for companies that need to inspect a wide variety of things.
I have witnessed over and over the challenges an inspection company has with mobile applications that run on handheld computers. The applications take longer to develop and cost more than the inspection task or project justifies. As a result, the inspection company continues to do it by hand. In another scenario, one inspection project may justify the time and expense of developing a mobile inspection application, but the next project does not. As a result, the inspection services company continues to use paper inspection forms on the majority of their projects. That is the economic reality, at least until now.
Recently I read an article called "Kenaz and Touch Inspect: Must-Have Products for the Warfighter" written by Don Jewell. Jewel writes articles for GPS World focused on Defense and the military. He has spent more than thirty years in the Unites States Air Force, where he was involved with GPS systems from their inception, either as a test system evaluator or user. He served as a Commander at Schriever AFB, the home of GPS, and retired as the deputy chief scientist at Air Force Space Command.
In Jewell's article he speaks of a mobile solution called Touch Inspect by Mobile Epiphany. It is essentially a computerized, geospatially aware, data-collection application with an amazing user interface. "The user interface matters to our warfighters!" Jewells writes, "because one of the biggest complaints from our warfighters concerning military user equipment (MUE) such as the Precision Lightweight GPS Receiver (PLGR) and the Defense Advanced GPS Receiver (DAGR) is the user interface."
Mobile applications for the military need to be geospatially aware. I wrote an article called Network-Centric Mobile Field Force Automation that explores this requirement in detail from both a military and commercial perspective.
Touch Inspect is unique. It focuses on geospatially-aware inspections and provides a powerful pre-built platform in which custom mobile inspection applications can be developed in just hours. It is unique in that no coding or programming is required and the solution is designed by a company that has a deep history in the electronic games industry. This is quickly apparent when you see the intense graphics and sophisticated features that I have never seen before in a Windows Mobile application.
Jewell writes, "Touch Inspect allows you to build databases on the fly for inspecting things, and I do mean just about anything. But more than that, it is a flexible, user configurable database system that can be adapted for so many uses that are critical to our warfighters and first responders."
Jewell sees applications for this software in almost every aspect of a warfighter’s day, starting with running the various checklists they need to run for weapons, radios, vehicles, and GPS devices. With GPS devices and GIS mapping information right on the device (in other words, you don’t need an Internet connection to see your geospatial maps like you would using something like Google Maps), this new software really shines because it incorporates the warfighter’s current GPS position and time — or the asset’s GPS position — into every database entry, with photos if necessary. And this system uses the topographical maps or aerial images you want it to use, not just simple street maps. Plus, when the computer is once again in Internet, LAN, or WLAN range, it automatically updates the server at HQ and downloads new information automatically without any user interaction.
I recently wrote an article about the use of rugged handheld computers and mobile inspection applications following the devastating fires that killed 173 people last year in Australia. In this case the police and emergency responders had an immediate need for a mobile inspection application that was geospatically aware. This immediate need for a custom mobile inspection application could not be solved by taking weeks and months to develop a mobile application. They needed it now! Touch Inspect has all the appearances of solving requirements for near-real-time dynamic and custom mobile inspection applications.

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Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
www.twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobile Applications and Location Based Systems for Supply Chain and Inventory Management

In an article I published recently about grocery stores using LBS (location based services) on mobile devices and Smart phones, I proposed there were additional areas that large enterprises could benefit from real-time data collection, B2B integrations, business intelligence and location based services. Let's take a look at a couple of additional scenarios:

  1. 14 trucks are delivering perishable products on routes
  2. Truck #7 has a customer that has an unexpectedly high demand for a product
  3. Truck #7, using a mobile handheld computer, requests additional inventory from the SAP ERP (enterprise resource planning) software in the central office.
  4. The SAP ERP reports inventory levels on all 14 trucks based upon the real-time synchronization of data with each of the handheld barcode scanners of the trucks
  5. It is determined that truck #9 has excess inventory of the needed perishable product
  6. The GPS service in the handheld computer used by truck 9 identifies it's position and a meeting location is quickly identified so inventory can be transferred from one truck to another to enable maximum product sales
  7. The route driver for truck #7 scans the bar codes on the boxes of perishable products in truck #9 and transfer the inventory from #9 to #7 and goes on his/her way.

That is a simple mobile inventory example using GPS integration with barcode scanners. What if there was an example of products sold on consignment? Let's use pre-paid calling cards as an example:

  • The product is distributed to 500 stores
  • Some stores sell more of these products than others
  • When one store is low on these, an EDI message should be sent to the product company informing them of a need for additional inventory at a specific location
  • The product company should be able to quickly determine where additional inventory is available in other locations.
  • A representative of the product company should be able to remove excess inventory from one store to replenish another.
  • With a handheld computer that includes a barcode scanner, the product representative can check inventory back into the SAP ERP system, which removes it from one store's inventory, an EDI or B2B electronic message is sent to the stores ERP notifying them of the product's removal from inventory.
  • Next the product representative takes the excess inventory to the store that needs additional inventory, the products are scanned, using the barcode scanner and added to the local stores inventory. The barcode scanned inventory information is then synchronized to theproduct company's SAP ERP system which sends an EDI message to the store notifying them of the additional inventory at that location.

Where does LBS (location based services) fit into these scenarios? Inventory levels from various locations are constantly being uploaded via EDI/B2B and monitored. The inventory of each location, rather than being static, becomes a dynamic inventory that is able to be shifted according to local demand.

If inventories can be considered dynamic and mobile, able to be shifted according to demand, then there is the opportunity for incredible savings. Much of the guess work can be avoided as the inventory for one entire region can be moved and shifted according to demand.

I picture a scenario where a consumer can visit the website of the product manufacturer and request the location of the nearest available inventory to their moving vehicle. iPhone applications already request to use your current location. This information can be automatically passed to the product manufacturer and used to query for the nearest product location. Perhaps best prices can also be included at some point and mobile coupons.

The ROI for the distributor or manufacturer comes from avoiding loss, excess or slow moving product inventories that trap or lock-up cash flow, reduced inventory storage costs, and a reduced need to discount in order to move the products. A benefit is the ability to move product inventories to the locations where there is the most demand so sales can be maximized at the locations with the highest margins.

If you would like to discuss this topic in more detail please contact me.

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Author Kevin Benedict
Independent Mobile Computing, EDI and B2B Expert and Consultant
www.linkedin.com/in/kevinbenedict
http://mobileenterprisestrategies.blogspot.com/
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Mobile Data Collection on Handheld PDAs Drives Rational Decisions

The title of this article is a mouth full, but it is true. We have customers using mobile data collection technologies on handheld PDAs for the following purposes:
  • Surveying AIDS victims, using mobile handheld computers, in various African countries to learn about habits, practices, cultural norms and other lifestyle issues. This information is synchronized back to a central research databases so analyst can learn how best to educate people on how to prevent the spread of AIDS. Real field data is critical for developing the most effective educational programs.
  • Customer surveys included with Work Orders/Service Tickets. Once work is completed at a customer's location, the service technician hands the customer a mobile survey form on the handheld. The customer has the opportunity to rate the service in several different areas. This information is immediately synchronized to the office database and the manager can review the customer's responses. This is an effective way of scaling the manager/owners contact with customers. If there is a problem rating on the survey the manager can immediately contact the customer to address these issues. Having a mobile survey, also encourages the service technician to always provide their best customer support. Managers can base bonuses in part on customer survey reports.

These are just 2 areas where real-time, or near real-time mobile field data collection can enable managers in the office to make solid rational decisions based upon data gathered in far away locations.

If you are interested in more information on inspection software, data collection software or mobile software applications please visit MobileDataforce's website.

- Kevin Benedict

Handheld PDAs - More than Data Collection Devices


When some people think about replacing paper forms with handheld PDAs or smartphones - they are only thinking about collecting data and sending it wirelessly back to the office. However, simply collecting, storing and moving data would be a missuse of a powerful handheld PDA or rugged handheld. A computer should compute. By that I mean - a handheld computer should analyze the data collected and take action based upon the data. Here is an example:

Your house is on fire. You can take out a handheld PDA and enter data that says, "my house is on fire," and store it as the house collaspes around you, or you can program your handheld PDA to automatically call 911, turn on the sprinklers, call your work to report you will be in late, order new carpets and cancel the evening poker game, and provide a damage estimate.

OK - so that is a silly example but the point is a handheld computer can analyze the data you enter, and be programmed to take action. Handheld computers should do the following:


  • Allow you to enter information/data

  • Store it

  • Synchronize it with a distant software application

  • Take action based upon the information

  • Alert people or other computers about the data

  • Analyze the data and make predictions

  • Activate other computer programs to take action

  • Decrease inventory numbers

  • Close work orders

  • Enter a new customer order

  • Replace inventory with a new order

  • Track packages

  • Call your customers

  • Reschedule an appointment

  • Estimate the closest service technician

  • Predict the fastest route to drive

  • Analyze the accuracy of job estimates

  • Conduct time tracking

  • Copy and send the data to multiple destination

  • Perform mathmatical computations and take action based upon the result

  • Activate mechanical equipment to take action based upon the information

  • Turn on and off electronics

All of these actions can be programmed to take place based upon the data you enter into a handheld computer. At MobileDataforce we work with customers on these kinds of issues daily.

Pipeline Construction & Inspection and Handheld Computers


We are working with a large civil engineering firm on a 500 mile pipeline construction project. The engineering firm is using the PointSync Mobility Platform to develop mobile software to do environmental impact data collection in the field. If there is a negative environmental impact, then remedial plans and efforts must be implemented. They first collect data on a location using a mobile handheld PDA before the pipeline is installed, and later conduct follow-up data collection using rugged handhelds once the pipeline has been constructed to monitor the impact on the environment.
This is a custom inspection software application developed specifically for handheld PDAs.

Hospitals and Data Collection on Handheld PDAs

My wife and I spent Saturday evening visiting a friend in the hospital here in Boise. While in the hospital I quickly became distracted by the nurse. Not the nurse specifically, but by the handheld PDA she was carrying around. She was doing the following:


  1. Scanning a bar code on the wrist band of the patient
  2. Scanning a bar code on the applied medicine
  3. Capturing the date and time stamp on the handheld computer
  4. Synchronizing the data to an enterprise software application
  5. The collected data activates business rules
  6. The business rules prompt the user with questions
  7. The system alerts user if there is a problem with the treatment or treatment schedule
  8. Ask for response to alert

This was a fascinating example of a handheld PDA and a mobile data collection system that is integrated with an enterprise database. These same 8 steps can be implemented with many different assets. Let's consider a large piece of manufacturing equipment and a plant maintenance technician:

  1. Scan a bar code on the side of the equipment
  2. Scan a maintenance service bar code to designate the service you are performing
  3. Capture date and time stamp on the handheld computer
  4. Synchronize the data with your Asset Tracking or CMMS system
  5. The collected data activates business rules
  6. The system's business rules prompt you with questions about the service
  7. The system sends you service alerts based upon stored data
  8. You respond to the alert and verify you read it


These 2 data collection systems work the same from a mobile data collection technology perspective, but serve 2 completely different industries.

MobileDataforce develops mobile software applications that help companies improve their field services operations.

Barnes & Noble's and Handheld PDAs - Symbol PDT 3140


I have a habit. It is a habit that my family has learned to live with. I must confess. I can not pass by a person working with a handheld PDA without stopping to ask them what they are doing. My family has learned to just keep on walking as if they don't know me.

Yesterday, I was walking through Barnes & Noble (a book store) when I spotted an employee working with a Symbol PDT 3140. I first introduced myself and said my interest in her was purely professional (I've got to work on that line). I told her I worked at MobileDataforce and we deliver all kinds of mobile software solutions for use on Symbol handheld computers, and was interested in how she was using it.
"Are you using it for inventory tracking?" I asked.
"No, I am looking up where each book on my cart is to be placed on the shelf," she answered.
She was not using the handheld PDA and mobile software purely as an inventory database, but the software on it was telling her how to do her job the right way based upon planagrams (analysis of how items should be displayed and organized to maximize sales). This is a very good example of how mobile handheld computer solutions can be much more than just portable data storage, or field data collection devices. Huge DB2, SAP or Oracle databases with data mining and business intelligence applications can crunch large numbers and then push that knowledge to the mobile handheld computer of the mobile worker. This allows the most sophisticated intelligence to be shared with the lady in Barnes and Noble, or the electrical utility guy crawling through the briars inspecting power lines via his mobile handheld PDA.

What Don't I Know About Mobile Software Solutions & Deployments?



This is always a difficult question. How can you know what you don't know. Well I guess the answer is you find someone who has been there and done that and learn from them.

This blog article is a good starting point. It identifies 51 questions the helpdesk team will want to have answered before large mobile software deployments.

Let me highlight a few of the questions you will want to have answered:
  1. Do you anticipate only needing one specific mobile software application, or many mobile applications over time? Can you start with a mobile software platform that supports all of your mobile needs, or will each mobile application be a separate IT project and use different technologies and infrastructures?

  2. Do you know your exact solution and data requirements in advance, or do you anticipate needing to edit and adjust your mobile application as you learn from your field experiences and users? This will impact both design and schedules.

  3. Do you have an in-house software development capability, budget and helpdesk infrastructure to enable you to customize your own mobile software application(s)?
  4. Do you want to contract your mobile software application design, development and deployment to an experienced mobility company, or build it internally?

  5. Will you be synchronizing your field data with one back-office database, or multiple database applications?

  6. Do you know how to integrate field data to your database applications? Do you have your own DBA that can do this?

  7. Mobile solutions are often used on laptops, Tablet PCs, Smart phones, PDAs, etc. Do you know your exact hardware requirements? Will you be supporting just one device, or all of the above?

  8. If your internal IT staff are developing your mobile solution, do they know how to do the following: support GPS, Barcodes, RFID, Digital Signatures, Digital Image integration, synchronize data across multiple databases, provide helpdesk tools to support large deployments, etc.

  9. Do you have an IT development team that is experienced in designing, developing and deploying mobile applications, or is this their very first mobility project. Can you afford the steep learning curve, time and money developing a mobile application in-house with no experience?

  10. Have you considered the support effort required to manage large mobile software deployments? Do you have software in place to manage this?

  11. The biggest challenge with complex mobile application development is to create the right data model for your mobile application before you start development. Often an appropriate data model for a simple mobile application, is not the appropriate data model once you start adding features in future versions.






Mobile Inspection Software and Handheld PDAs in City Government

MobileDataforce has worked with a lot of municipal governments on mobilizing inspections using isnpection software designed for handheld PDAs. Here is a list of the departments in a typical city that conduct regular inspections:
  • City Engineering

  • City Land Use

  • City Forestry

  • City Historic Development

  • City "Right-of-Way"

  • City Traffic Engineers

  • City Building Inspectors

  • City Fire Marshall

  • City Electrical Inspectors

  • City Mechanical Inspectors

  • City Plumbing Inspectors

Many of these departments may have multiple inspections they must perform. In the Fire Marshall department alone they have quite the selection:

  • Fire Alarm

  • Cooking Equipment

  • Wall Rating

  • Wall Penetrations

  • Above Ceiling

  • Exit and Emergency Lights

  • Sprinklers

  • Panic Hardware

  • Standpipe

  • Emergency Extinguishers

  • Many more...

These departments and their associated inspections represent a lot of field data collection activities and internal office data entry. It is easy to see why MobileDataforce provides a lot of mobile inspection software to these agencies and departments.


Toilets and Mobile Handheld PDAs


This is a first - MobileDataforce is developing an inspection software solution for inspecting toilets using handheld PDAs. Our team in Newcastle, England is working on a project called WaterSmart. This application is for Water Utility companies to use to help homeowners conserve water and save money.

This is how it works:
  1. Inspectors swarm into a homeowner's bathrooms and start flushing their toilets, using their showers and filling their bath tubs.
  2. They measure outputs, water pressure, and the overall water use of a house.
  3. They use handheld PDA applications to collect all of this data and synchronize it back to headquarters
  4. The data collected results in recommendations for the installation of water conservation equipment in the home, which kicks-off a work order process
  5. The work order is dispatched to a service technician that travels out to the home and installs things like; balloons in the toilet to reduce the water in the tank, shower heads that reduce water volume to a dribble and many other clever things...

These mobile software applications are used for mobile inspections, data collection, work order dispatch and synchronization. These are very interesting projects and they allow us to play with cool new handheld PDAs and other mobile gadgets.

Ruggedized Digital Cameras and Windows CE



Two Technologies has an interesting product strategy with their Jett-Eye handheld PDA. They have in effect created a ruggedized digital camera in the form of a handheld PDA. Their product marketing emphasizes the camera features as its most distinctive component.

Take digital color pictures in the field. Capture data on the go. Seamlessly connect with the office. Simultaneously increase field service productivity, improve customer service, and turbo charge your profits—all while improving your customer relationships. This complex scenario is now made simple with the JETT•eye. It was designed to make all of this possible at an affordable price point.

Rugged True-Camera-System- 5.17 MP color CMOS Sensor (4MP processed)
• Camera System scans bar codes and processes digital images with auto-focus and illumination

One no longer must settle for a 1.3 megapixel camera in a handheld PDA.

We at MobileDataforce get requirements weekly from companies asking for digital image integration within their mobile data collection applications. Projects involving asset management, conditional assessments, inspections, work orders, quality assurance and law enforcement and compliance often require as must data collection as possible. High resolution cameras just enhance this capability.

Interviews with Kevin Benedict