Kevin Benedict is a TCS futurist and lecturer focused on the signals and foresight that emerge as society, geopolitics, economies, science, technology, environment, and philosophy converge.
Chasing Future Meaning
Reality is Required
- Twenty-One People Who Control the World
- The Utility of Truth
- Selling Beans During Boycotts, Buy-cotts and Disinformation
- Mixing Business and Politics Requires a Strategy
- Swarming and the Requirement for a Chief Values Officer
- We Can be Silent No More - Influencer Strategies and Responsibilities
- Our Minds on Facebook Algorithms
- Secrets, Brands and Global Swarming
- Facebook's Infodemic on the Pandemic
- Reality is Required
Data Collection and the Modern Battlefields of Business
Dr. John Snow's Map |
A local physician, Dr. John Snow spent every possible moment of his day studying the victims and data in an attempt to understand the disease. His biggest challenge was a lack of data. He had only the list of the dead and a blank map of the neighborhood. What he needed was more data. This was solved when he met the local priest, Henry Whitehouse. Whitehouse had recorded the time of death, and the location where all the families lived and died. When these sources of data where combined, and then overlaid on a map, visual patterns emerged which ultimately led the two to see the common denominator for all the victims was drinking contaminated water from the Broad Street water pump.
The pump handle was removed, people stopped drinking its water, and the disease burned out. Dr. John Snow is now recognized as one of the fathers of modern epidemiology. The data that led to his discoveries were:
- Victims
- Relationships
- Locations
- Time of illness
- Time of death
- Behaviors and patterns of life
In business, many challenges and obstacles today can also be solved with better data collection strategies and enhanced analytics. We have all heard the phrase, "knowledge is power." Knowledge comes from data, so data is power.
I sincerely believe that the battlefields of business today are around data. The winners of today and tomorrow will be those better able to collect, analyze, understand and apply data to the customization and personalization of digital interactions. My colleagues Malcolm Frank, Paul Roehrig and Ben Pring wrote the book "Code Halos" last year to dive deep into these ideas.
Last week I published a new thought leadership whitepaper on the application of real-time data strategies and analytics to mobile commerce and consumer facing mobile applications. The paper is titled, "Cutting Through Chaos in the Age of Mobile Me." You can download the whitepaper here http://www.cognizant.com/InsightsWhitepapers/Cutting-Through-Chaos-in-the-Age-of-Mobile-Me-codex1579.pdf.
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Digital Transformation, 3D Laser Scanning of Assets, Mobile Devices and Field Services
Video Link: http://www.youtube.com/watch?v=OFKfsE28Lms&feature=share&list=UUGizQCw2Zbs3eTLwp7icoqw
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Mobility ROI Weekly - Week of August 1, 2011
John Deer Factory Uses Wi-Fi Sensors to Increase Efficiency
John Deer has increased productivity in a factory in Illinois by employing Wi-Fi enabled sensors that track the progress of materials along the production line. The sensors are specifically designed to help notify welders throughout the manufacturing stages when materials are running low. The reported ROIs are:
- The company has seen a 40 percent increase in efficiency in welding due to improvements in material replenishment and fewer delays caused by waiting for materials in its welding areas.
- The system has reduced the amount of time to assemble an average row-crop planter vehicle by 5 percent
- Provides awareness for the number of materials left in a “kitcart” so that supplies never completely run out for assembly workers.
Electronic Ear Tags Help UK Farms Detect Sick Animals
Newcastle University is testing a new way to detect sick animals by using electronic sensors attached to animal ear tags. By monitoring the amount of time each animal spends at the feeding trough farmers can observe animals with unusual eating habits. The expected ROIs are:
- The ability for farmers to detect sick livestock before animals are too ill to recover. Helps extend the life and production of the animals which increases the value of these assets.
- Early detection prevents the spread of disease which helps maintain a healthier and more valuable herd.
- Allows farmers to efficiently monitor the status of the herd remotely.
RFID Sensors Help Mining Companies Eliminate Paperwork
Ascendent ID recently introduced an RFID tracking system for companies involved in the mining industry. The system is designed to track materials being shipped to and from mining sites by large trucks. The reported ROI's are:
- RFID tracking has allowed mining companies to eliminate a significant amount of paperwork and administrative costs that were required when shipping materials.
- RFID tags can be used as physical access permits that allow them into construction zones and mining site. This improves security, safety and loss by authorizing only trucks with tracking tags to enter these areas.
- Using RFID sensors increases efficiency by automating data logs and eliminates time spent on paperwork.
- Eliminating data entry and paper processing errors through automated data collection improves the accuracy and efficiencies of many business processes.
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Different Mobile Application GUI Designs - Mobile Epiphany
The image on the right is from an application called TouchInspect by Mobile Epiphany. The founder of Mobile Epiphany, Glenn Kletzky, has many years of in depth experience in the electronic games industry and takes a unique and graphically rich approach to many of the GUIs in his mobile data collection applications.
This is a very interesting approach to GUIs. It is not just a text based menu system, but images that can quickly paint a thousand words. Glenn describes his GUI design as a finger-touch-based interface that is trainable within an hour.
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Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join SAP Enterprise Mobility on Linkedin:
http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
Mobile Expert Interview Series - Jane and Keelin Glendon of HotButtons
Jane and Keelin have a lot of great stories to tell about selling and supporting mobile applications in the wilderness. I learned that moose gather on the roads to lick the salt, bears like to scratch their backs on oil well heads and a rugged handheld computer screen only survives 4 whacks with a hammer and nail to break. I also learned that northern Canadian oil workers have been known to express their dislike for new technologies by throwing ruggedized handheld computers into a moving compressor fan (it still worked), and that clever oil workers customize mobile applications to keep track of animals and game they see along the road in preparation for hunting season. One particular oil well inspector developed a golf course along his oil well inspection run/path. This is the kind of work for me!
HotButton sales calls often require taking an airplane to a remote northern airstrip and renting a 4x4, or driving 9 hours through the wilderness to train oil patch workers on mobile applications. Keelin, who does much of the onsite training and sales calls in the cold northern oil patches of Canada considers mud, snow, seasons and storms before booking her travel. Before driving to some locations on remote one-way roads, Keelin must radio ahead to warn oil tankers coming down the mountain.
Jobsites have buildings with names like the doghouse, compressor shack, dehydration building and field office. These buildings have been known to collect bullet holes during hunting seasons. Stray dogs are known to make oil camps and field offices home and co-habit alongside the local bears that are given pet names by the workers.
The mobile application users are oil patch workers that have a wide variety of responsibilities and support many different business processes all on one rugged handheld computer. The same worker is responsible for a variety of tasks like the following:
- Checking pressure gauges and documenting the readings
- PVR – production volume reports
- Conditional assessments
- Rust inspections
- Leak inspections
- Safety and environmental compliance inspections
- Maintenance inspections of equipment, machines, buildings, pipelines and vehicles
- Site inspections (brush, grass, trees, etc.)
- Work orders
The working conditions are often cold, dark, wild, isolated and surrounded by flammable fuels. Keelin brings rubber boots along on her visits. There are more moose than people and IS - Intrinsically Safe ruggedized handhelds are required. These are devices developed to function safely around flammable environments. That means no mobile phone capabilities. I guess mobile phones can ignite fuels… I learn something new every day. For the most part the ruggedized handheld computers are docked in the job shack to synchronize the collected data with the home office.
How do they know when the weather is too cold for the handheld computers to function? When the oil patch worker freezes.
One example of the importance of having real time data visibility is a recent incident where the oil production volumes reported to the central office did not match the delivered oil volumes. The central office activated an alert and the oil patch workers were ordered to look for an oil leak. One of the field workers quickly checked his handheld and found the missing oil volume sitting on a tanker that was preparing to depart. The alert was canceled and everyone went back to work.
HotButton's mobile data collection software application is called HotLeap and includes a Universal Data Translator, Staging database, Bullseye and OrgAdmin. Jane has even received a patent for her technology. It is designed to work with Windows Mobile and Windows CE devices.
One mobile client application can support dozens of different oil field applications and business processes from one common menu on the mobile handheld. These mobile data collection applications most often sync to multiple database applications in the back office. There is deep vertical expertise and experience built into these oil patch applications that is relevant in both Canada and in the USA.
Jane's next step, as a mobile software entrepreneur, is to find a larger software company that can help them go global through a partnership or possibly by acquiring them. She says her global oil company customers love their mobile applications but prefer a vendor with a global presence and more resources than HotButtons has today.
This article is the first in a series of interviews with mobile industry experts. If you have a mobile expert or unusual character that you would recommend for an interview please contact me.
The next article in this series is called Nokia's John Choate. He works in the mobile Augmented Reality and Mixed Reality programs at Nokia. Yes, it is as interesting as it sounds...stay tuned.
Location Based Services and Mobile Device Customization
Let's consider a few scenarios:
- A taxi driver has found a very good place to pick-up riders. He/she wants to mark this location on a map and include other relevant information such as day of week, time of day and the reason this is a good location.
- A house painting contractor driving through a neighborhood notices that it has a large number of houses that may need painting in the near future. The contractor pulls over, marks a map on his iPhone and enters the details.
- A landscape company owner notices a new housing development is going in. He pulls over and marks his map and enters the details.
- A neighborhood watch member notices ongoing suspicious activities and marks the location on his/her iPhone map and relevant details.
- Citizens report potholes in the road to the appropriate government agencies. They mark the location on their maps and then call in the details or enter the data in a government sponsored website.
- A parent enters the location of their children's friends' homes, by marking them on a map so they can quickly find them and know where they are located.
Any information that is location based and would help a person plan their business or personal life better would be useful. It would be beneficial if these applications were easily customizable so that individual users could quickly and easily edit them for their specific needs.
Can you think of other features that would be useful?***********************************************
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
twitter: @krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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The Downside of Mobile Applications
During our conversation we discussed the rugged laptop he had mounted in his unmarked police cruiser. He said it had many of their police forms and documents on it, but that the mobile software was not able to keep up with the required edits and changes needed on the forms. As a result, they had stopped using it for much of their documentation.
This discussion highlighted the need for a mobile workflow application that is a separate layer from the data layer. The field data collection requirements should be very simple to edit and not impact the field user. If the mobile application requires a complete update to edit data fields, then it risks early obsolescence or as in my earlier example it will simply not be used.
- Kevin Benedict,
Mobile Strategies Consultant, SAP EDI Expert and Technology Writer
Geospatially Aware Mobile Inspection Applications for Military and Commercial Use
Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant
www.linkedin.com/in/kevinbenedict
www.twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobile Applications and Location Based Systems for Supply Chain and Inventory Management
- 14 trucks are delivering perishable products on routes
- Truck #7 has a customer that has an unexpectedly high demand for a product
- Truck #7, using a mobile handheld computer, requests additional inventory from the SAP ERP (enterprise resource planning) software in the central office.
- The SAP ERP reports inventory levels on all 14 trucks based upon the real-time synchronization of data with each of the handheld barcode scanners of the trucks
- It is determined that truck #9 has excess inventory of the needed perishable product
- The GPS service in the handheld computer used by truck 9 identifies it's position and a meeting location is quickly identified so inventory can be transferred from one truck to another to enable maximum product sales
- The route driver for truck #7 scans the bar codes on the boxes of perishable products in truck #9 and transfer the inventory from #9 to #7 and goes on his/her way.
That is a simple mobile inventory example using GPS integration with barcode scanners. What if there was an example of products sold on consignment? Let's use pre-paid calling cards as an example:
- The product is distributed to 500 stores
- Some stores sell more of these products than others
- When one store is low on these, an EDI message should be sent to the product company informing them of a need for additional inventory at a specific location
- The product company should be able to quickly determine where additional inventory is available in other locations.
- A representative of the product company should be able to remove excess inventory from one store to replenish another.
- With a handheld computer that includes a barcode scanner, the product representative can check inventory back into the SAP ERP system, which removes it from one store's inventory, an EDI or B2B electronic message is sent to the stores ERP notifying them of the product's removal from inventory.
- Next the product representative takes the excess inventory to the store that needs additional inventory, the products are scanned, using the barcode scanner and added to the local stores inventory. The barcode scanned inventory information is then synchronized to theproduct company's SAP ERP system which sends an EDI message to the store notifying them of the additional inventory at that location.
Where does LBS (location based services) fit into these scenarios? Inventory levels from various locations are constantly being uploaded via EDI/B2B and monitored. The inventory of each location, rather than being static, becomes a dynamic inventory that is able to be shifted according to local demand.
If inventories can be considered dynamic and mobile, able to be shifted according to demand, then there is the opportunity for incredible savings. Much of the guess work can be avoided as the inventory for one entire region can be moved and shifted according to demand.
I picture a scenario where a consumer can visit the website of the product manufacturer and request the location of the nearest available inventory to their moving vehicle. iPhone applications already request to use your current location. This information can be automatically passed to the product manufacturer and used to query for the nearest product location. Perhaps best prices can also be included at some point and mobile coupons.
The ROI for the distributor or manufacturer comes from avoiding loss, excess or slow moving product inventories that trap or lock-up cash flow, reduced inventory storage costs, and a reduced need to discount in order to move the products. A benefit is the ability to move product inventories to the locations where there is the most demand so sales can be maximized at the locations with the highest margins.
If you would like to discuss this topic in more detail please contact me.
***********************************************Author Kevin Benedict
Independent Mobile Computing, EDI and B2B Expert and Consultant
www.linkedin.com/in/kevinbenedict
http://mobileenterprisestrategies.blogspot.com/
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Mobile Data Collection on Handheld PDAs Drives Rational Decisions
- Surveying AIDS victims, using mobile handheld computers, in various African countries to learn about habits, practices, cultural norms and other lifestyle issues. This information is synchronized back to a central research databases so analyst can learn how best to educate people on how to prevent the spread of AIDS. Real field data is critical for developing the most effective educational programs.
- Customer surveys included with Work Orders/Service Tickets. Once work is completed at a customer's location, the service technician hands the customer a mobile survey form on the handheld. The customer has the opportunity to rate the service in several different areas. This information is immediately synchronized to the office database and the manager can review the customer's responses. This is an effective way of scaling the manager/owners contact with customers. If there is a problem rating on the survey the manager can immediately contact the customer to address these issues. Having a mobile survey, also encourages the service technician to always provide their best customer support. Managers can base bonuses in part on customer survey reports.
These are just 2 areas where real-time, or near real-time mobile field data collection can enable managers in the office to make solid rational decisions based upon data gathered in far away locations.
If you are interested in more information on inspection software, data collection software or mobile software applications please visit MobileDataforce's website.
- Kevin Benedict
Handheld PDAs - More than Data Collection Devices
Your house is on fire. You can take out a handheld PDA and enter data that says, "my house is on fire," and store it as the house collaspes around you, or you can program your handheld PDA to automatically call 911, turn on the sprinklers, call your work to report you will be in late, order new carpets and cancel the evening poker game, and provide a damage estimate.
OK - so that is a silly example but the point is a handheld computer can analyze the data you enter, and be programmed to take action. Handheld computers should do the following:
- Allow you to enter information/data
- Store it
- Synchronize it with a distant software application
- Take action based upon the information
- Alert people or other computers about the data
- Analyze the data and make predictions
- Activate other computer programs to take action
- Decrease inventory numbers
- Close work orders
- Enter a new customer order
- Replace inventory with a new order
- Track packages
- Call your customers
- Reschedule an appointment
- Estimate the closest service technician
- Predict the fastest route to drive
- Analyze the accuracy of job estimates
- Conduct time tracking
- Copy and send the data to multiple destination
- Perform mathmatical computations and take action based upon the result
- Activate mechanical equipment to take action based upon the information
- Turn on and off electronics
All of these actions can be programmed to take place based upon the data you enter into a handheld computer. At MobileDataforce we work with customers on these kinds of issues daily.
Pipeline Construction & Inspection and Handheld Computers
Hospitals and Data Collection on Handheld PDAs
- Scanning a bar code on the wrist band of the patient
- Scanning a bar code on the applied medicine
- Capturing the date and time stamp on the handheld computer
- Synchronizing the data to an enterprise software application
- The collected data activates business rules
- The business rules prompt the user with questions
- The system alerts user if there is a problem with the treatment or treatment schedule
- Ask for response to alert
This was a fascinating example of a handheld PDA and a mobile data collection system that is integrated with an enterprise database. These same 8 steps can be implemented with many different assets. Let's consider a large piece of manufacturing equipment and a plant maintenance technician:
- Scan a bar code on the side of the equipment
- Scan a maintenance service bar code to designate the service you are performing
- Capture date and time stamp on the handheld computer
- Synchronize the data with your Asset Tracking or CMMS system
- The collected data activates business rules
- The system's business rules prompt you with questions about the service
- The system sends you service alerts based upon stored data
- You respond to the alert and verify you read it
These 2 data collection systems work the same from a mobile data collection technology perspective, but serve 2 completely different industries.
MobileDataforce develops mobile software applications that help companies improve their field services operations.
Barnes & Noble's and Handheld PDAs - Symbol PDT 3140
What Don't I Know About Mobile Software Solutions & Deployments?
This is always a difficult question. How can you know what you don't know. Well I guess the answer is you find someone who has been there and done that and learn from them.
This blog article is a good starting point. It identifies 51 questions the helpdesk team will want to have answered before large mobile software deployments.
Let me highlight a few of the questions you will want to have answered:
- Do you anticipate only needing one specific mobile software application, or many mobile applications over time? Can you start with a mobile software platform that supports all of your mobile needs, or will each mobile application be a separate IT project and use different technologies and infrastructures?
- Do you know your exact solution and data requirements in advance, or do you anticipate needing to edit and adjust your mobile application as you learn from your field experiences and users? This will impact both design and schedules.
- Do you have an in-house software development capability, budget and helpdesk infrastructure to enable you to customize your own mobile software application(s)?
- Do you want to contract your mobile software application design, development and deployment to an experienced mobility company, or build it internally?
- Will you be synchronizing your field data with one back-office database, or multiple database applications?
- Do you know how to integrate field data to your database applications? Do you have your own DBA that can do this?
- Mobile solutions are often used on laptops, Tablet PCs, Smart phones, PDAs, etc. Do you know your exact hardware requirements? Will you be supporting just one device, or all of the above?
- If your internal IT staff are developing your mobile solution, do they know how to do the following: support GPS, Barcodes, RFID, Digital Signatures, Digital Image integration, synchronize data across multiple databases, provide helpdesk tools to support large deployments, etc.
- Do you have an IT development team that is experienced in designing, developing and deploying mobile applications, or is this their very first mobility project. Can you afford the steep learning curve, time and money developing a mobile application in-house with no experience?
- Have you considered the support effort required to manage large mobile software deployments? Do you have software in place to manage this?
- The biggest challenge with complex mobile application development is to create the right data model for your mobile application before you start development. Often an appropriate data model for a simple mobile application, is not the appropriate data model once you start adding features in future versions.
Mobile Inspection Software and Handheld PDAs in City Government
- City Engineering
- City Land Use
- City Forestry
- City Historic Development
- City "Right-of-Way"
- City Traffic Engineers
- City Building Inspectors
- City Fire Marshall
- City Electrical Inspectors
- City Mechanical Inspectors
- City Plumbing Inspectors
Many of these departments may have multiple inspections they must perform. In the Fire Marshall department alone they have quite the selection:
- Fire Alarm
- Cooking Equipment
- Wall Rating
- Wall Penetrations
- Above Ceiling
- Exit and Emergency Lights
- Sprinklers
- Panic Hardware
- Standpipe
- Emergency Extinguishers
- Many more...
These departments and their associated inspections represent a lot of field data collection activities and internal office data entry. It is easy to see why MobileDataforce provides a lot of mobile inspection software to these agencies and departments.
Toilets and Mobile Handheld PDAs
This is a first - MobileDataforce is developing an inspection software solution for inspecting toilets using handheld PDAs. Our team in Newcastle, England is working on a project called WaterSmart. This application is for Water Utility companies to use to help homeowners conserve water and save money.
This is how it works:
- Inspectors swarm into a homeowner's bathrooms and start flushing their toilets, using their showers and filling their bath tubs.
- They measure outputs, water pressure, and the overall water use of a house.
- They use handheld PDA applications to collect all of this data and synchronize it back to headquarters
- The data collected results in recommendations for the installation of water conservation equipment in the home, which kicks-off a work order process
- The work order is dispatched to a service technician that travels out to the home and installs things like; balloons in the toilet to reduce the water in the tank, shower heads that reduce water volume to a dribble and many other clever things...
These mobile software applications are used for mobile inspections, data collection, work order dispatch and synchronization. These are very interesting projects and they allow us to play with cool new handheld PDAs and other mobile gadgets.
Ruggedized Digital Cameras and Windows CE
Two Technologies has an interesting product strategy with their Jett-Eye handheld PDA. They have in effect created a ruggedized digital camera in the form of a handheld PDA. Their product marketing emphasizes the camera features as its most distinctive component.
Take digital color pictures in the field. Capture data on the go. Seamlessly connect with the office. Simultaneously increase field service productivity, improve customer service, and turbo charge your profits—all while improving your customer relationships. This complex scenario is now made simple with the JETT•eye. It was designed to make all of this possible at an affordable price point.
Rugged True-Camera-System- 5.17 MP color CMOS Sensor (4MP processed)
• Camera System scans bar codes and processes digital images with auto-focus and illumination
One no longer must settle for a 1.3 megapixel camera in a handheld PDA.
We at MobileDataforce get requirements weekly from companies asking for digital image integration within their mobile data collection applications. Projects involving asset management, conditional assessments, inspections, work orders, quality assurance and law enforcement and compliance often require as must data collection as possible. High resolution cameras just enhance this capability.
Interviews with Kevin Benedict
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In this interview, we sit down with Gartner’s Deepak Seth to explore the transformative power of Artificial Intelligence (AI) and its far-re...
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In this episode of FOBtv, Jasen Williams, the Global VP of Corporate Marketing at Verint, shares his insights on the evolving landscape of c...
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The history of human communication is marked by groundbreaking technological innovations that have reshaped societies. Among these, there ar...