Showing posts with label mobile analyst. Show all posts
Showing posts with label mobile analyst. Show all posts

First Report - Mid-Year Enterprise Mobility Survey

I have just scanned through the first 53 survey responses, and wanted to share an early result.  By the way, if you have not already taken the quick survey, please do so here!  You will receive the final survey report free if you take it.

The question: What are your biggest challenges to implementing enterprise mobility today?  The top four challenges identified so far in order are:
  1. Choosing which mobile operating systems to support
  2. Selecting the right mobile security platform
  3. Determining the right ERP integration strategy
  4. Selecting the right mobile platform
Please invite all of your contacts to also take this survey so we can get the most accurate information possible to base our strategies on.  Here is the survey link, http://survey.constantcontact.com/survey/a07e64mo7lmh4g6ur76/start.  Remember, anyone that takes the survey gets the final report free!

*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Podcast Series: Antenna Software's Mark Watson

Mark Watson
Last week I had the good fortune of being able to meet with Antenna Software's EVP of Technology and Engineering, Mark Watson just outside of London and interview him about mobility.  In this 17 minute podcast Mark shares his thoughts on enterprise mobility, HTML5, mobile strategies and the mobile trends.  I think you will find it valuable.

Podcasts are not as easy as they might appear, so I have provided both a download link to the podcast, and if you have the right plugins, it will also be available embedded in this article.

Here is the podcast link - https://www.box.com/s/6059e51793acda014a33





*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Chris Willis, Part 2

This is Part 2 of my interview with Verivo's Chief Marketing Officer Chris Willis (Watch Part 1 here).  In this segment I ask him to share his company's views on mobile strategies and mobile solution architecture, and why they believe they have a good approach.


*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Eggs with Benedict Mobile Strategies Workshop in London

Eggs with Benedict
I had the honor of presenting a mobile strategies workshop (Eggs with Benedict) yesterday in Convent Garden's Hospital Club in central London.  The Hospital Club is a high tech and digital media gathering spot that was perfect.  The interior was very chic with couches and over-stuffed chairs, funky lighting and a lounge inside.

Attendees traveled from all parts of England, and we had some even fly in from other parts of Europe for the workshop.  I was told by a group of attendees following the workshop that it was valuable and useful.  I even had requests to return and present another series of workshops.

It is my observation, backed by solid research, that companies are struggling with developing an enterprise-wide mobile strategy.  Sometimes the IT department is the laggard, but most often I believe the business is the laggard.  Mobile technologies can truly transform a company.  It can change business models, and revolutionize industries.  The business must understand how they will respond and utilize mobility to drive competitive advantages.

I think some businesses are approaching enterprise mobility as simply an interesting set of technologies.   There is danger in not recognizing it for what it is.  Just like the web revolutionized and transformed media and the publishing industries (just to name a few), mobile technologies will lead to the demise of many companies that are not capable of understanding the scope and scale of the sea change introduced by mobile technologies.

I believe business leaders should enroll their staff in an educational process on mobile technologies.  Find an experienced mobility expert (google mobile experts) and have them stretch the imaginations of your leaders as to the possibilities of enterprise mobility.  Mobility is here for the rest of your careers, so the faster you can understand it, and create a vision and roadmap, the better for your company.


*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Verivo's Marc Rosenbaum

What value does HTML5 bring to a mobile platform vendor that says they already support cross-platform development?  How does HTML5 integrate with native apps to form hybrid apps?  These are the kinds of questions I ask Verivo's mobility expert Marc Rosenbaum in this segment of the Mobile Expert Video Series.  I hope you find this segment useful.


*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

What's New in HTML5, Week of June 10, 2012


I have been having numerous discussions about HTML5 with mobile experts these last few weeks, many of which I recorded on video, so stay tuned to my blog to watch them and learn how leading mobile vendors are incorporating HTML5 into their platforms and mobile apps.

One of my goals with publishing this HTML5 article series each week is to help companies, considering the use of HTML5, to understand the spectrum of use cases and the scope of its adoption by leading vendors.  I hope you find these articles useful.

Now for the news...

The automated software testing tool Testing Anywhere has released a new version, Testing Anywhere 7.5, and is now capable of testing HTML5 and cloud applications.  Read Original Content

OverDrive has announced plans to launch OverDrive Read, an open standard HTML5/EPUB browser-based e-book platform that will allow users to read e-books online or offline, without having to install software or download an app.  Read Original Content

For a comprehensive look at HTML5 in general and specifically as it relates to content publishing, check out this new article from Roger McNamee, “HTML 5: The Next Big Thing for Content".  Read Original Content

Inkling has announced the launch of Inkling for Web, an HTML5-based E-Book app that allows any device with a [compliant] browser the use of Inkling's features, previously available only through its iPad app. All current and future Inkling titles are now available through the new web interface with features including 3D graphics, videos and audio.  Read Original Content

A new provider of in-app mobile payment solutions, Zooz, is now offering an HTML5 mobile web version of its compact SDK, which requires only three lines of code for developers to “cut, paste, and go” in under 10 minutes. Read Original Content

Taptu has announced the launch of an HTML5-based news aggregator web app which will function across all devices.  Read Original Content

According to a YouTube executive, the video sharing site has been slow in fully adopting HTML5 because of browser fragmentation, problems with distribution and cost.  Read Original Content

Uberflip is a cloud-based digital publishing service built on HTML5 for mobile which features geo-targeting tools to allow companies to distribute tailored versions of their marketing pieces by region.  Read Original Content

The FBI has launched its first mobile-friendly website designed for smartphones and built with HTML5, JavaScript and AJAX.  Read Original Content

Jeffrey Zeldman‘s classic “Taking Your Talent to the Web” has been re-created with HTML5 and CSS3 and is now available as a free web book.  Read Original Content

The Beta developers update for the BlackBerry Playbook includes HTML5 optimization, Android functionality and features, and full device encryption support.  Read OriginalContent

appMobi has launched a cross platform game, Boom Town, developed in HTML5 and released simultaneously in Apple’s App Store, Google Play for Android, and on Facebook.  ReadOriginal Content

Progressive Media Group is planning to add HTML5 e-cards to their corporate holiday e-cards product lines, stating “the majority of animations we’ve seen on the web using HTML5, Javascript and CSS3 keep progressing at an encouraging pace”.  Read Original Content

Q4 Web Systems has introduced new HTML5 mobile apps for public companies to communicate with their investors via mobile applications.  Read Original Content

Enterprise mobility solutions provider AnyPresence has developed a utilities solution, backed by a flexible mobile platform, enabling IT staff to assemble mobile apps once, and deploy them instantly as HTML5, iOS and Android mobile applications.  ReadOriginal Content
*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Latest Strategies for Mobilized Field Services

There are very few areas in the enterprise space that are being transformed more by mobile technologies than field services.  I can think of perhaps healthcare, banking and marketing, but field services is a big one.  This week, Gil Bouhnick and I will be discussing in a webinar, how the use of mobile technologies in field services has introduced completely new business strategies for the services sector.  I invite you to join us!  Register here!    

The webinar will take place on Wednesday, June 13th (8:00 am PST/11:00 am EST/ 4:00 pm GMT).
In this webinar we will be discussing:
  • The meaning of a real-time enterprise and the role of mobile technologies
  • Situational awareness in field services
  • 4D Field Services
  • Mobilized Objects
  • Velocity in Field Services
  • Optimized Intersections
  • The role of HTML5
  • The role of mobile middleware
  • The role of enterprise app stores
I hope you can join us!  Register here!

*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

SAP Completes Acquisition of Syclo

Chicago 2012
SAP completed the acquisition of Syclo today (Wednesday, June 6, 2012).  This means, hopefully, many answers to questions that nobody at SAP or Syclo would answer until after the sale closed.  I know, I have tried.  A brief digression on that topic - in Rotterdam a few weeks ago, I almost frightened a poor SAP mobility spokesman to death.  I was sitting in a room listening to his description of SAP's mobile solution and when he asked for questions, I put my hand up to ask about Syclo.  When he recognized me he nearly feinted.  He was sure I was going to write something that would finish his career!  I assured him that nobody reads these blog articles so not to worry.

More on  SAP and Syclo - I saw that in July, Syclo has their annual user conference, and I imagine that is the place to get all the answers.  Here is a description of the event:

If you would like to learn more about SAP and Syclo’s joint plans, then the Syclo Mobile Conference is the must-attend event of the year.  Learn what the acquisition will mean to you and your mobile plans.

The event will be held July 11-13 in downtown Chicago, where you will:
  • Hear about the SAP/Syclo joint vision and roadmap
  • Network with leaders from both SAP and Syclo, as well as your peers
  • Learn from mobile solution customers such as National Grid, Wrigleys, Lockheed Martin, W.W. Grainger, US Cellular, Etisilat and more
  • Learn how to get the most out of mobile for both technical and business audiences
  • Take the opportunity to provide input and shape the future of enterprise mobility
The entire agenda can be found at http://www.syclo.com/SMC/agenda.

*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's What's New in HTML5 - Week of June 3, 2012

Have you noticed how many of your iOS (iPhone and iPad) apps are now in HTML5? I have several that were updated and are now HTML5.  Very cool!

WebMobi has released a mobile HTML5 app creation platform for Blackberry developers, providing features including developer components for the developer to create their own UI in HTML5, jQuery Mobile or Cordova, and a WYSIWYG designer component to create custom HTML5 content.  Read Original Content

Verivo Software has added HTML5 support to its enterprise mobile app development platform, enabling developers to incorporate HTML5 content and Javascript into native and hybrid apps.  Read Original Content

HTML KickStart is a website development toolkit which contains a set of HTML5, CSS, and jQuery files, layouts, and elements.  Read Original Content

Yahoo has announced the launch of an HTML5-based mobile search app, Axis, with search functionality built with HTML5 and running off Yahoo's Cocktails platform, which blends elements of Javascript, SQL and HTML5.  Read Original Content

Merchandising content and technology provider Easy2 Technologies is converting its products to HTML5 and eliminating the need to use Flash.  “By migrating from Flash to HTML5 we are providing a richer visual experience to shoppers and increased flexibility and scalability to clients and partners.”  Read Original Content

The use of HTML5 provides “100 percent pure mobility”, as it works on anything with an HTML5 compliant browser - smartphones, tablets, laptops and desktops, according to ClickSoftware’s Stephen Smith.  Read Original Content

ProPoint Graphics has launched a suite of mobile solutions for business, including mobile app design and HTML5 design.  Read Original Content

Kaazing University is offering 13 free HTML5 instructional videos for development of Ultrabook applications.  The videos are published on Intel’s Software Network (http://software.intel.com/en-us/articles/html5-how-to-video-series-for-ultrabooks/).  Read Original Content

The new version of Cubender’s website building platform will introduce many HTML5 features, such as HTML5 audio, video and forms.  Read Original Content

Ecommerce Developer provides a list of 17 tools and tutorials to aid developers with creating HTML5 mobile apps and sites.  Read Original Content

According to some experts, Facebook should focus efforts on the push for further development of HTML5, rather than to create its own smartphone.  Read Original Content

Mediacom and mobile ad network InMobi are collaborating to produce HTML5 ad units using InMobi’s Sprout platform.  Read Original Content

Publishing software provider Quark has announced its acquisition of Mobile IQ to expand the company’s enterprise digital publishing solutions.  Quark and Mobile IQ share a vision of digital publishing that includes HTML5 and XML.  Read Original Content

*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's What's New in HTML5 - Week of May 27, 2012

In this edition of "What's New in HTML5" I seem to be collecting people's arguments in support of HTML5.  I guess it serves it's purpose of helping people make good mobile strategy decisions.  Enjoy!

Companies including the Financial Times of London, Technology Review, NSFW and The Toronto Star are moving away from native apps and putting their support and efforts behind the “build once” HTML5 platform as their mobile publishing platform of choice.   Read Original Content

By using features such as geolocation, offline caching, web storage, canvas and others, mobile web apps can hold their own against native apps, thanks to HTML5 and open web standards.  Video and transcript of the educational session, “How to build, distribute and monetize HTML5 mobile web apps” by Emanuele Bolognesi are available.  Read Original Content

HTML5 is the best platform for rapid game development available right now, according to an article by University of Texas student Austin Hallock.  Read Original Content

One of the benefits of an HTML5 mobile site is that users will always receive the most updated version of the website, without having to update an app each time there are revisions.  Another is that developers only need to create one version of an HTML5 mobile website, rather than creating four separate versions of code for a native app for all of the major smartphone operating systems (iPhone, Android, BlackBerry, and Windows).  Read Original Content

According to spaceport.io’s PerfMarks II Report, the best iOS and Android smartphones ran HTML5 eight times slower than on a laptop computer, on average.  Additional benchmarks show that Android HTML5 performance is falling behind iOS, with iOS approximately seven times better than Android.  Read Original Content

There is room for all forms of mobile apps - native apps, HTML5 web apps, and hybrid apps, as the look, feel and functionality are rapidly evolving to be equal across the board for each type.  Depending on the scope, depth and complexity of a given mobile app and its intended deployment, any of the approaches could work, or an app could conceivably go through iterations that cross all three approaches.  Read Original Content

Mobile gaming company Tylted has launched a new HTML5-based game called CuBugs, the first in a series of HTML5 games in development.  Read Original Content

Diesel eBooks has launched a suite of new mobile products, including the eFreedom app, an optimized eBook Store for mobile devices built using HTML5 technology.  Read Original Content

When it comes to mobile, it’s no longer an “app-only world” for digital publishers.  HTML5 has become the default form of coding for many news sites, and according to the CEO of news aggregator Zite, “the decision isn’t a technology one — native code versus HTML5 – instead, it’s a distribution decision”.  Read Original Content

Noteflight LLC has developed an HTML5-based mobile music viewer for musicians wishing to view sheet music on a mobile device rather than on the printed page.  Read Original Content


*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Where is the Mobile Magic Quadrant for the 98 Percent?

Webalo's Peter Price
This article is written by guest blogger Peter Price, the co-founder and CEO of Webalo, a cloud-based SaaS platform that provides an enterprise-to-mobile model.

This past week, I met with a customer who had taken the time to visit us at our Los Angeles headquarters. In our cloud-based world of enterprise mobility, this is pretty rare since face-time with customers is not required for them to get the business benefits of our service. So it was a real pleasure to have an opportunity to talk face-to-face.  The part of the conversation that interested me the most was when they described the IT/User reality of their business.

Their IT reality is a collection of in-house-developed applications (mixed together with some packaged ISV applications) and the challenge of operating and maintaining this primarily legacy environment in the context of today’s real-time, global, business operations.

Their business reality involves mobile users who require access to the enterprise information that IT manages in these applications. BlackBerry devices, iPhones, iPads, and Android phones are their users’ devices of choice and, today, those users demand the ability to do the things they want to do on whatever device they use.  No surprises here because their reality is also that of 98% of businesses.  Enterprises face the challenge of connecting a legacy IT world with today’s BYOD reality, which is different.  It requires a flexible, rapid, scalable way to provide mobile access to enterprise applications and data, and without this, IT will find itself in an ongoing pattern of creating a major IT development project for every mobile app required and that approach is neither scalable nor sustainable.

I recently read Gartner’s new Magic Quadrant for Mobile Application Development Platforms and was struck by how different the requirements are for today's market, tackling our customers BYOD mobile application challenges, rather than those of that old mobile application development paradigm. As Gartner pointed out in its Magic Quadrant report, the programmer toolkits required for the old paradigm fall into three categories; native toolkits, web toolkits, or cross-platform toolkits. All of which are hard-core software development platforms.

Of course, these MADP tools (as Eric Lai of SAP/Sybase recently blogged) require the very best of software developer expertise – experts who typically earn $240,000 or more a year – and they are required for that operational type of mobility application.  These projects need to support field service personnel, logistics, and similar remote business processes (think FedEx delivery drivers), and often merit the very high cost of mobile application development because the business requirements justify the substantial resources needed to utilize traditional, complex, MADPs.

Today, however, the number of mobile-capable employees is expanding exponentially, growing beyond this subset of field employees to encompass more than 80% of the workforce. This new mobile user paradigm needs different types of enterprise interactivity, and there are very different mobile development requirements necessary to deliver them in this all-mobile-all-the-time/BYOD reality. Speed and affordability are not the least of them.  I’d describe these requirements as follows:
  • A great user experience on the device and a simple IT experience in delivering mobile apps to users. 
  • Users will demand the ability to do the things they want to do, so your “app development” model has to scale – it has to enable the high volume production of apps.
  • Given this high volume requirement, speed and cost become paramount, so “same-day” response rates and app costs at pennies per app are also prerequisites. 
  • Apps that support existing business processes found in existing enterprise applications. 
  • In large corporations, this all has to be enabled at the departmental level – IT cannot be burdened with all the responsibility because their to-do list is already full. This means the model cannot require $240,000 a year specialists; instead, departmental IT administrators, and perhaps even “citizen developers”, need to be able to use their skills to meet their departments’ enterprise-to-mobile app requirements. 
  • In mid-size and small businesses, this new approach is the only valid one because the MADP world is just, well, mad and a cost-prohibitive, IT skills-intensive, non-starter for all SMBs. 
  • Secure, robust, scalable, and available goes without saying but provided in a way that utilizes the cloud for multi-tenant accessibility while also supporting behind the firewall deployment if security requirements demand it.
When 98% of businesses need to satisfy the vast range of mobile application requirements of their entire, all-mobile-all-the-time workforce, MADness doesn’t do it. So Gartner, where’s the Magic Quadrant for the 98% of businesses facing today’s BYOD reality, like the company that visited us last week?   We’re looking forward to reading it. 

Do you agree or disagree with Peter?  I would like to hear your thoughts.
Join me on this webinar, Wednesday May 30th!
*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Video Comments: Optimized Intersections and Mobility

I believe that it is important to understand high level concepts in order to make sense of detailed plans.  Last week, I was in Spain attending a field services related conference and listened to a field services manager explain the importance of teaching service technicians the economics of service businesses.  He wanted his team to understand what it meant to optimize their business, and the role that mobile technologies played in that optimization effort.  I agreed!

In this segment of the Video Comments, I share the concept of Optimized Intersections.  Optimized Intersections consists of the following:

  • Mobilized workforce
  • Latitude
  • Longitude
  • Altitude
  • Time
  • Mobilized Objects
I hope you find this concept useful.



*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Video Comments: Mobilized Objects

In this short video I discuss the concept of mobilized objects.  You can mobilize much more than just a workforce, and it is important to recognize how mobilizing many different objects can benefit your enterprise.




*************************************************************
Kevin Benedict, Mobile Industry Analyst, Mobile Strategy Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

What's New in HTML5 - Week of May 14, 2012

This week I have been teaching sessions on mobile strategies in Barcelona at the ClickConnect 2012 conference.  I have been hearing a lot about HTML5, which is what the ClickMobile Professional solution supports, but I have also been talking with a lot of large services companies that have stressed how they also want to embrace HTML5 in their companies.  Primarily for the cross-platform support and lower TCO (total cost of ownership).

Now for the news...

LinkedIn has launched their iPad app, a hybrid app of which 95 percent is HTML5-based mobile web technology.  Read original content

To avoid the security threats faced with Flash (Flash Player-related vulnerabilities accounted for 14% of all the Web app vulnerabilities discovered by WhiteHat Security), HTML5 developers need to take the time to learn how to use its HTML5's many features securely.  Read original content

One of the great advancements with HTML5 is that it allows websites to function like mobile apps by offering design capability that is mobile friendly.  This article provides five reasons why HTML5 rocks for mobile.  Read original content

Appcelerator’s Titanium Integrated Mobile Platform provides the ability for developers to create cross-platform native mobile, hybrid and HTML5 web apps, and has been awarded the Edison Award for Innovation.  Read original content

Microsoft has made the Metro style theme available for jQuery Mobile, allowing HTML5-based mobile applications running on the Windows Phone 7.5 OS to use the Metro style.  Read original content

Online travel and expense management company Certify has launched a new HTML5 mobile application for iOS, Android, Blackberry and Windows Phone 7 devices.  Read original content

Synacor has announced the acquisition of HTML5 platform Carbyn to offer customers a platform where subscribers can enjoy a variety of content and HTML5 applications seamlessly by signing into their account on any device regardless of operating system or browser.  Read original content

Satirical iPad magazine Blackline showcases HTML5 in clever and humorous ways, demonstrating how “HTML5 is a wonderful creative outlet”.  Read original content

With 12 percent of its new subscriptions on mobile devices, The Financial Times is dumping native mobile OS support and completing its move to HTML5.  Read original content

iSpring Solutions has released new PowerPoint to HTML5 technology which converts PowerPoint to HTML5 and will allow viewing presentations on iPad devices.  The technology will be released in beta during May, 2012 and iSpring is inviting everyone to participate in the beta testing process.  Read original content

The 2nd annual HTML5 Developer Conference will be held May 21, 2012 in San Francisco, CA.

Muro, deviantART’s HTML5 drawing app, has undergone a major update.  Now called Muro Redraw, the app now allows users to draw, record and watch art as it is created.  Read original content

Verious has added a new HTML5 mobile app components category to their online marketplace for mobile app development.  Read original content



*************************************************************
Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Retail Apps Equal Sales

If companies have hesitated to develop a mobile strategy or mobile retail apps over concerns as to their value, this article on a report from ABI Research should send them straight to the phone calling the next available mobile developer.  Here is an excerpt from the article, "The results are promising for retailers, with 45.8% of respondents saying the app caused them to visit the store more, buy more of the store/brand’s products and services (40.4%), spread the word about their store shopping experience (35.8%), and even encourage friends to visit the store (30.8%)."

Once a company decides (the sooner the better) to invest in mobile retail applications it is important to recognize this is a permanent project.  Just as things change by season and holiday in retail, so to will the mobile application needs and designs.  Many companies choose to work with their ad agency or other third party developers on mobile retail and marketing apps because of the campaign nature of these applications.
IT organizations are rarely equipped to manage application projects that change as rapidly as mobile commerce and marketing applications.  Most often, the IT organization will create web services and other APIs that expose certain business processes like "order entry" and "track shipments" that are used by these mobile applications, but out-source the design, development, deployment and support of them.

SAP already seems to recognize the value in mobile commerce, for their customers and for themselves.  Here is an excerpt from an article I read last week, "Luis Cesar Verdi, President of SAP Brazil, told Computerworld UK, “Our strategy is to first help our clients understand how to use our mobile technology internally within their organisations,” he explained.  “However, we intend to extend this and get them to offer our mobile applications and infrastructure to their customers,” he added.  Verdi said that this is likely to be specifically within the services sector, for example, in retail, financial services and utilities.
*************************************************************
Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Guidance on Selecting a Mobile Solution Vendor

Last week while working on a mobile strategy project in Scotland, I was reminded of a few things companies should ask vendors when they are in the RFI process.

  1. Do you support HTML5 today, in all products or a limited subset?  Which products support HTML5?
  2. Do you have a hybrid mobile app development capability?  If so, how does it work and what are the limitations?
  3. What versions of Android do you support today?
  4. Where is your support center located?  I learned of a recent situation where support was only given during India's business hours.
  5. Do you have your own proprietary MEAP (mobile enterprise application platform) or do you embed another market leader's?
  6. What IDE (integrated development environment) or SDK (software development kit) can be used to edit mobile application and develop new ones?
  7. How do you secure your Android devices today?  Are they secured through software or a specific hardware level partnership with a manufacturer?
  8. What specific mobile operating systems and versions are supported today?
  9. Ask the mobile solution vendor for a list of third party software components in your solution.  Get a list of software vendor dependencies that must all work together in order for your solution to be effective.
  10. Ask about R&D funding.  This might be an uncomfortable discussion, but being a mobile solution vendor in 2012 means large amounts of resources need to be invested into research and development to keep current with the rapid developments.  This often requires external funding sources to keep up.
  11. Do you have a connection at the top of the company that you can contact for big and important mobile projects?  You don't want to get assigned a junior sales assistant (three weeks on the job) for a mobile project involving ten thousand mobile users.  
  12. How soon can the mobile solutions vendor support new versions of popular mobile operating systems?  Do they take 90 days, 9 months or three years?
  13. Understand the mobile vendor's expertise with integrating into your specific ERP or backend business solution.  Often, the mobility vendor does not have expertise, and you will need to find it.
  14. How do you get your new feature requests on the product roadmap?  How does the process work? Can you add new features yourself, that may provide competitive advantages, or must you wait for the vendor to add it to a roadmap?
  15. What is your mobility vendors core focus?  Is it enterprise asset management?  Is it workforce scheduling?  Is it B2C solutions?  Is it mobile banking?  You need to understand what expertise you are getting with the relationship.
  16. Is your mobile solution expertise coming from the solution vendor or a third-party system integrator?  There are advantages for both, but it is just important to know who your experts are.
  17. Ask you mobile solution vendor what percentage of their annual revenue comes from software and what portion comes from services.  This might help you understand if you are truly buying an off-the-shelf solution, or a long term services relationship.
  18. Ask for a list of all products and services sold by the mobility vendor that are likely going to cost you.  This is important to try to uncover any and all anticipated costs up front.  Ask for a typical break down of expenses for a similar project.
  19. Is the annual software maintenance fee charged the first year, or does it start on the second year?
  20. We all know and want our mobility vendors to make money.  We want them to be financially healthy and investing in R&D.  What are their business models?  How do they charge for their solutions?  Do they charge by mobile client?  Do they charge a server fee?  Do they charge a subscription by the month, but paid annually?  Do they charge for development environments?  Do they charge for their IDE/SDKs?  What is their annual maintenance costs?
  21. Upfront, getting-started costs are important to understand.  I know some mobile platform vendors that want to charge you hundreds of thousands of dollars worth of platform before there are any mobile apps.  To me this is difficult to swallow. There is no ROI on a mobile platform without apps.  I would rather pay for the platform as part of an app.  I want to pay when my ROI starts.
  22. Scalability for your mobile platform is very important to understand.  Does it take one server to support an average of 1,000 mobile users, or does it require one server to support every 100 mobile users?  This can make a huge difference in total cost of ownership.  Schedule and insist on interviewing real users that have the same numbers of users that you may require.  Don't take promises, interview real users.
  23. Often mobile solution vendors have many different products, and each product has its own feature list.  Often they do not support all the same devices, operating systems, security solutions and capabilities.  If a vendor has 25 different mobile solutions, then you need to review each to see what their capabilities are.  It is very easy to assume that because one of the products supports Android, that the other 24 products support Android.  That is rarely the case in the real world.
  24. Ask the mobile solution vendor which mobile platforms they support for each of their products. 
  25. Some mobile solution vendors only support online solutions only.  This is important to understand if you require offline support.  Ask if they support offline/online solutions or connected/disconnected solutions.
  26. Ask vendors if there are hardware dependencies in their solutions.  I know some solutions are only available on Windows Mobile 6.x operating systems.
  27. If you get a bad RFI or RFP from a good vendor.  Reject it and go higher up in the vendor's organization.  Don't give up on doing business with a good company just because one of their junior level people can't write or answer written questions.

I expect this list to continue to grow over the next few days as I think of more questions.  Can you think of more important questions?  Please add them to the comment section here and share!  Thanks!!!!

*************************************************************
Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

SAP's Sanjay Poonen Discusses Mobile Strategies with Kevin Benedict

SAP's Sanjay Poonen
Yesterday afternoon, I had the pleasure of spending time on the phone with Sanjay Poonen discussing SAP's intent to acquire Syclo, and other SAP related mobile strategies.  Sanjay's current titles are President and Corporate Office, Technology and Innovation Products, Head of Mobile Division, SAP AG.

Sanjay shared that SAP's ambitions are to turn enterprise mobility into a €1 billion business for SAP.  This will take some work, acquisitions and partnerships.  He called this strategy Mobile 2.0.  He said many of the mobile apps that SAP is getting with the intended acquisition of Syclo can be $50 million businesses on their own.

[This article is based on my personal notes of our discussion, not Sanjay's exact words.]

I said, "In 2010 you acquired Sybase.  In 2012 you announced the intent to acquire Syclo.   How do you see these two mobility vendors fitting together within SAP’s mobility strategy?"

Sanjay responded that SAP wants Syclo primarily for their design environment, mobile apps and app frameworks.  He said Syclo has great business process, and business logic design environments that will be very useful to SAP customers.  He said the point of the acquisition is not to get another mobile platform, as SAP does not need another mobile platform, but to gain mobile apps and app frameworks.  

I pressed Sanjay on his reasons for wanting to acquire Syclo.  He said they had looked at everybody, but SAP didn’t need another proprietary mobile platform (SUP will do), they needed enterprise mobility apps and Syclo was the best fit for this need.  They have a large inventory of enterprise mobility apps.

Syclo, however, does not have a flashy HTML5 development environment, so companies requiring those development environments can choose SDKs (software development kits) from SAP partners Sencha, Appcelerator, Adobe and ClickSoftware to name a few.  In Sanjay's press conference a couple of weeks ago, he said the partnership around Sencha, Adobe's PhoneGap and Appcelerator may actually be the most exciting part of SAP's recent announcements.  Sanjay said SAP is happy to be the mobile platform in the middle, as long as partners support SAP's mobility platform, everyone can play nice.

Sanjay said he intends to highlight the Sybase 365 products much more than in the past.  Sybase 365 is and will play a big role in mobile banking which is a hot and emerging market.

I asked Sanjay to make a prediction.  I asked him what percentage of new enterprise mobility apps in 2014 will be based on HTML5.  He predicted 35%.  He added by 2015 it will likely be 50%.

I asked Sanjay about the role of ClickSoftware in this developing SAP mobile ecosystem.  He said ClickSoftware has expertise and strengths that offer unique value to SAP users and they are a valuable part of the SAP ecosystem.

More from Sanjay Poonen!!!


*************************************************************
Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility, Re-usable Code and Private App Stores

Gil Bouhnick
A few years back when I was the CEO of a mobile enterprise application company, I spent a lot of time asking my PSO (professional services organization) the question, "Haven't we developed that before?"  The answer was nearly always, " Yes, but it won't work on this project."  That is not the answer a CEO wants to hear.

The dream I had was to own a library of reusable code or objects that I could build once, and leverage on hundreds of future mobile projects.  This week I read an article by my friend Gil Bouhnick, about ClickSoftware's new ClickAppStore.  This is the model I had always wanted.

It is not an app store for the public, it is a private app store for your internal developers and consultants.  Here is how ClickSoftware describes it, "The ClickAppStore is designed to allow IT people, system implementers and administrators do more with their ClickMobile product by downloading and embedding business apps inside one powerful mobile foundation called ClickMobile, and run them on any popular device out there from iPhones and Android smartphones to tablets, rugged PDA’s and laptops."

This isn't going to help IT departments that don't use ClickMobile, but it offers a huge efficiency for those that do.  ClickMobile is integrated with SUP (Sybase Unwired Platform) and plays nice with SAP.  The ClickAppStore solution that Gil is writing about and promoting in his article is designed to help companies develop the majority of their mobile apps by using visual configuration tools, wizards, drag & drop style editors etc, and downloading pre-build business apps front he ClickAppStore.

I am thinking through the requirements here...  This must have taken a lot of strategy sessions before this was built.  I love the notion!

The concept of a mobile app store for use internally is another important part of a complete mobile strategy.  Again, from a former technology CEO, it will drive you crazy if you have to rebuild and re-invest in the same tools over and over again across your global company.  It makes so much more sense to use a standard IDE (integrated development environment) and MEAP (mobile enterprise application platform) for your custom mobile applications, and then save the mobile business applications into a mobile app store so other internal parties can use them.

*************************************************************
Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

SAP Acquires Syclo - A First Analysis Over Coffee

WARNING!  These are my (Kevin Benedict's) personal thoughts and opinions pondered over a cup of my favorite coffee shop's bowl of soul, on the outdoor patio, in the warm spring sunshine of Boise, Idaho.

My first thought when I received the news today that SAP is acquiring Syclo, was, "Smart move SAP!" I respect the fact that SAP is willing to double down on enterprise mobility.  I also respect the fact that SAP is willing to brave the inevitable criticism for having bought the same solution twice.   SAP has smart leaders.  They have made an aggressive and brave decision with this acquisition.  I think they recognized an unmet need, estimated the impact, valued the market and fixed it.  I am sure this was not an easy decision.  It will raise many questions, but I am sure it will make Sapphire 2012 even more interesting (perhaps even more than Van Halen in concert).

SAP has doubled down on enterprise mobility, while Oracle is still not even in the game.  I find it fascinating that the SAP leadership has a vision and is charging ahead while Oracle is on the sidelines.  How curious.
Oracles on the Sidelines

SAP thought they were getting all of the features that Syclo offers (MEAP, SDK, production ready mobile apps, experience, talent, etc.) when they bought Sybase in 2010. However, once they had critically examined Sybase post-acquisition, they realized there were gaps.  Mainly, they spent $5.8 billion, in large part to gain a mobile solution, but then realized there were no batteries included (i.e. mobile apps).

Syclo, on the other hand, offers not only a mobile middleware platform (some say it is better than SUP), but has many industry proven, in production, mobile applications.  These are real mobile apps.  Apps that can transform companies.  These are mobile apps that husky, uniform wearing men and women, with five o'clock shadows use to build national electrical grids and other mud covered systems and objects.

Not only does Syclo offer a library of "real" mobile applications that are in production, but they bring desperately needed enterprise mobility skills, real customers and a passion for mobility to the SAP family.

Let's get back to the subject of mobile enterprise application platforms (MEAPs).  When SAP announced the acquisition of Sybase in 2010, I detected mostly unspoken frustration in the eyes of the Syclo management team when I interviewed them about the acquisition.  I believe they felt their MEAP was better than Sybase's.  It will now be interesting to see which MEAP wins out in the long term.  Yes, I know that Syclo has announced that their solutions will now run on SUP, but I think they agreed to this mostly under duress.

Syclo's SDK is designed to produce "real" production ready mobile apps, not just partial code for programmers.  I know of many large deployments of production mobile apps from Syclo.  Syclo has earned their stripes, and now SAP and SAP customers will benefit from this.

The biggest complaint about SAP mobility has now been addressed - the lack of production quality, real mobile applications being used by happy customers.  It will now be very interesting to see how the SAP mobility stack, stacks up.

The inventory and options for developing mobile solutions has now jumped up another notch.  It was already a challenge to figure out the best way to design, develop, integrate, deploy and support a mobile solution.  Now, instead of having hundreds of different ways to build a mobile solution in the SAP world, there will be more.  It will be interesting to watch how SAP works to simplify their message given so many possible ways mobile apps can be implemented.

SAP will now have the Sybase Unwired Platform, Agentry 6.0 and Smart Mobile Suite from Syclo, Sybase 365, NetWeaver Gateway and all of the other SAP ecosystem partners.  Things will get interesting!

I know the management team at Syclo and value their passion, expertise, perseverance and talent.  They have not always been the flashiest company, some even drive Smart cars, but they have demonstrated their value by quietly deploying thousands and thousands of real mobile applications around the world in production environments and making customers happy.

Now comes other challenges for SAP.  How do they merge and consolidate so many good mobile solutions that may not always be compatible with each other?  Will these solutions be adequate for B2C (business to consumer) apps, or is that a unique category that requires a different acquisition or internal development effort?  I know Syclo has been evangelizing their B2C apps for the past few months.  This is a recent push and it will be interesting to see how it holds up under more scrutiny.

How will SAP manage relationships with important partners like ClickSoftware which also has a powerful and competing enterprise mobility solutions called ClickMobile. SAP private labels a ClickSoftware solution called, SAP Workforce Scheduling and Optimization by ClickSoftware.  It has its own mobile client.  Again, this will be interesting to watch.

Does the Syclo acquisition enhance mobility in the cloud?  I am not sure.

I love enterprise mobility, and its a good thing because now my coffee is cold.

Read Part 2 in this series here.
Read Part 3 in this series here. 
Read Part 4 in this series here.

*************************************************************
Kevin Benedict, Independent Mobile Industry Analyst, Consultant and SAP Mentor Alumnus
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict