Showing posts with label sky technologies. Show all posts
Showing posts with label sky technologies. Show all posts

Wall Street Analyst and SAP Enterprise Mobility

Happy Holidays
from Kevin Benedict!
I received an interesting call yesterday from a Wall Street analyst.  He wanted my opinion on SAP's acquisition of Sybase.  His premise was that there was not $5.8 billion worth of value in Sybase.  I responded that I had no expertise in valuation so could not help him in that determination.  However, I did have more than enough opinions on enterprise mobility to share.

I provided him the following list for his consideration during his valuation exercise:

1)  Had he looked into the potential value of Sybase's 365?  I said much of the world, and the fastest growing segments of the mobile market (LDC - less developed countries), are increasingly using SMS for mobile banking, money transfers, mobile payments, and many enterprise applications like field services, inventory, database queries, sales reports, etc.  He had not considered this.

Execution in Enterprise Mobility

This weekend I read an article written by Microsoft founder, Bill Gates, called Africa Needs Aid Not Flawed Theories in the November 27-28 edition of the Wall Street Journal.  In it he criticizes author Matt Ridley’s ideas (found in the book The Rational Optimist) by saying, “He seems to think that innovation involves simply coming up with a new idea, when in fact the execution of the idea is critical.”
This got me thinking.  If the execution of the idea is what is critical, how does this relate to enterprise mobility vendors? 

I receive calls and emails from mobile start-ups weekly.  Many are convinced they have a better mobile application, a better strategy and a better team.  However, they have no money, only three people in the company, no brand recognition, and no global sales, delivery or support infrastructure.  I usually ask a few additional questions to learn if there is anything at all that might hint at their ability to execute.  Too often there is not.

Mobile Expert Interview Series: Sky Technologies' Neil McHugh

I was having a discussion with some folks at SAP this week and they shared their impressions that Sky Technologies, an SAP mobility and EcoHub partner, has been winning a significant number of enterprise mobility deals around the world over the past few months.  I thought what better time to check up on Sky Technologies than now.  I called Neil McHugh, Sky Technologies VP of Sales and Marketing in Texas for an update, and he was kind enough to grant me an interview.

Kevin:  Neil, tell me what is new at Sky Technologies since we last met at Sapphire.

Neil:  In the first half of 2010 sales were slow as the economy was still an issue with large companies.  After Sapphire and SAP announced the acquisition of Sybase, we decided to rethink our strategic plans to really understand what is best for us as a company.  The results of our strategic realignment have been the following:

• The 2nd half of 2010 has been significantly stronger than the first half.

• Year to date, we are up 52 percent is sales.  Our fiscal year is July to June 30, 2011.

Custom Mobile Applications for the Enterprise

When I was managing a mobile applications company a few years ago, our entire market was SMEs (small to medium sized enterprises).  In over half the mobile application development projects that we worked on there was NO existing backend database.  Companies would contact us and say they needed the following:
  1. A mobile application for a specific business process, inspection project, or unique business model.
  2. They needed a database to store the data they collected in the field.
  3. They needed mobile middleware to synchronize the data from the mobile devices to the database
  4. Web access to the database so people around the company could easily view the data.
  5. Reports on the data collected in the field.
Sometimes it is easy to focus only on the largest companies that use ERPs, but it is important to recognize that the majority of companies in the world do not use big ERPs and these companies are often service companies doing work in the field.  These SMEs do not often have their own mobile middleware. They want as much simplicity as possible. 

Mobile Expert Video Series: Sky Technologies' Steve Ware

I was able to meet up with Sky Technologies' CTO, Steve Ware, at Sapphire a few weeks ago and unfortunately for him I had a digital video camera in my hands.  SAP had provided us SAP Mentors with very small Flip digital video cameras, and I recorded  his views on MEAPs (mobile enterprise application platforms).

I also noted this week that Sky Technologies is now supporting Sprint's enterprise initiative for the new Android phone HTC EVO 4G as described below:

Sprint's new HTC 1GHz EVO- 4G smart-phone enables true multi-tasking while on the move. Road warriors can now view documents and files while simultaneously having a conversation with a colleague on the phone. With the large HTC 4-3 inch touch screen and superfast processing power, the HTC is aimed at customers who have serious mobile business requirements.  The HTC EVO 4G boasts thousands of Android-driven mobile applications, with many geared toward businesses across a variety of industries.

Sky Technologies is a mobile applications company specializing in extending all varieties of business applications to any mobile platform. They have 12 years of experience in the enterprise space.

Related videos:
Mobile Expert Video Series: Leapfactor's Luis Cabrera
Mobile Expert Video Series: Sky Technologies President Bruce Johnson
Mobile Expert Video Series: SAP's VP of EcoHub, Usman Sheikh
Mobile Expert Video Series: Infologix's Senior VP Brian Thorn
Mobile Expert Video Series: Syclo's Founder Rich Padula
Mobile Expert Video Series: Vivido Labs' Founder Greg Tomb
Mobile Expert Video Series: SAP Senior VP of Enterprise Mobility, Kevin Nix
Mobile Expert Video Series: PriceWaterhouseCooper's Director of Mobility, Dr. Ahmend El Adl
Mobile Expert Video Series: DSI's VP of Sales, Mark Goode
Mobile Expert Video Series: Mellmo's Santiago Becerra


***************************************************
Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile Industry Analyst
CEO/Principal Consultant, Netcentric Strategies LLC
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
http://twitter.com/krbenedict
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
***************************************************

Mobile Expert Video Series: Leapfactor's Luis Cabrera

At Sapphire 2010 last week I heard Leapfactor mentioned in keynotes and many other presentations by SAP mobility experts. I saw one SAP VP demonstrating a very powerful iPad application that SAP has in a proof-of-concept that was developed by Leapfactor. I also saw that the SAP iPhone application "SAP EcoHub" (free and available on iTunes) was developed by Leapfactor.


I was lucky enough to track down Luis Cabrera from Leapfactor last week and I interviewed him on camera about Leapfactor's focus and solutions including:

  • Business Indicator - A powerful dashboard for business analytics on iPhones and iPads
  • Business Alerts and Notifications - Send alerts to mobile devices based on parameters set up in your SAP system
  • Business Approvals - Enable mobile managers to approve or reject various issues in SAP workflows


Related videos:
***************************************************
Kevin Benedict
SAP Mentor, SAP Top Contributor,CEO Netcentric Strategies LLC
Mobile Industry Analyst, Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
***************************************************

Mobile Expert Video Series: Santiago Becerra of Mellmo

I attended a session at Sapphire last week with Mellmo founder Santiago Becerra!  Here is how they describe their solution, "Use Roambi to transform your existing reports and data — from a variety of sources — into interactive visualizations and dashboards for the iPhone or iPad.  Explore and analyze your data with the ease of playing a video game and the power of an enterprise reporting tool."

One of the most interesting things Santiago said was that he favors hiring gamers - developers that have experience developing video games and flashy UIs.  He believes they think more creatively and that they will be better capable of developing the next generation of enterprise mobility applications.

Here is the video interview:  http://www.youtube.com/sapmentors#p/u/6/01SLH5n5mgI

Related videos: 
 ***************************************************
Kevin Benedict SAP Mentor, SAP Top Contributor, CEO Netcentric Strategies LLC
Mobile Industry Analyst, Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
 ***************************************************

Mobile Expert Video Series: Bruce Johnson of Sky Technologies

I had the privilege of meeting and interviewing (with a digital video camera) Bruce Johnson, President of Sky Technologies, America, about his thoughts on SAP and enterprise mobility.  Sky Technologies describes themselves this way, "Sky Technologies specializes in Enterprise Mobility for SAP®. With a strong focus on innovation, Sky Technologies has developed SkyMobile, a SAP Certified Mobile Enterprise Appliaction Platform (MEAP), which enables any SAP process to be mobilized on any type of smartphone device."

http://www.youtube.com/watch?v=Yw0tRoEYFiI

***************************************************
Kevin Benedict SAP Mentor, SAP Top Contributor,CEO Netcentric Strategies LLC
Mobile Industry Analyst, Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
***************************************************

SAP to Acquire Sybase, Day 2 - Kevin Benedict's Thoughts and Analysis

SAP's annoucement that they intend to acquire Sybase is still rumbling in my sleepy head.  Several years ago when I was the CEO of a mobile enterprise application company, I partnered with Sybase/iAnywhere.  As a result, I have a deep appreciation for both their strengths and their weaknesses.  I believe this acquisition or a similar one was inevitable, as SAP has been highlighting mobility since last December, but the timing still took me by surprise.

I expect that events and presentations at Sapphire will bring clarity to this move, but in my current fog of confusion I give you my thoughts. 

I have been recommending for some time that SAP should own the mobile integration layer.  Variations of this have been called Gateway, DOE, NetWeaver Mobile, etc.  I think this move will clarify in the future how mobile applications should integrate with SAP.

Let's take a look at some of the direct quotes from the SAP executive suite:

"We see a huge emerging market for the real-time, unwired enterprise. With this strategic move, SAP becomes the number one provider in this market, a significant first mover advantage for our strategic growth ambitions," SAP co-CEO Bill McDermott.

"This acquisition falls right in line with our three pillar strategy of on-premise, on-demand, and on-device software…Now, with the acquisition of Sybase, we will secure our leadership in on-device, further cementing our ability to bring information to users anytime, anywhere, and on any device. As mobile applications for consumers have changed the world, the way people live and communicate mobile applications for the enterprise will have an equal profound impact in the way they work. We want to make sure that SAP solutions can be accessed from all leading mobile devices," Jim Hagemann Snabe, SAP co-CEO.

"Mobile computing is an unmistakable and profound shift in the market. Sybase will be our platform to support all mobile devices, including Windows, Blackberry, Android, and others," said Vishal Sikka, SAP’s Chief Technology Officer.

Now let's take a look at a couple of statements from analysts and industry dignitaries:

Credit Suisse analyst Peter Goldmacher noted that SAP levered up to pay $5.8 billion for a $400 million business (Sybase’s mobile pieces).  "While the dream around mobile is big and Sybase is the undisputed leader, it is going to take a long time before the mobile business can move the needle for SAP. There is a smaller near term opportunity within SAP to mobile-enable a portion of its existing ERP apps," says Goldmacher.

The problem with Goldmacher's comments on near term opportunities is that Sybase does not have many mobile ERP apps, SAP's mobility partners do.  This will need to be worked out very fast.

Dennis Howlett in his article, "SAP acquires Sybase for $5.8 billion, but why?" echoed the questions I asked yesterday.  On the subject of custom application development he asked, "Does SAP think that Sybase and in-memory gives them an entree to this massive market [Telcos and Financials]? If so how does it plan to manage all the integrations required? Where is the rapid apps development environment [for mobile applications] that would make SAP a natural choice?"

While this move by SAP may be a good long term move, it introduces a host of near-term problems for customers and partners.
  1. 2010 is the year of mobility at Sapphire.  The exhibition floor is filled with innovative and powerful mobile application vendors that have invested in SAP partnerships.  What does this move mean for them?  They have powerful mobile applications today, where I see Sybase as a longer term play not a 2010 or even 2011 answer.
  2. SAP needs to immediately clarify their recommendations for what customers should do today to address their mobility needs or risk introducing sales and market paralysis.
  3. Sybase does not have a user friendly, graphically rich, template based rapid application development environment for enterprises or systems integrators to develop mobile enterprise applications.  It requires deep programming skills and knowledge to utilize their mobile middleware.  I know as I have used it.  What does that mean?  There are very few mobile enterprise applications available today from SAP/Sybase.  The innovation in mobile applications is coming from the likes of Vivido Labs, Leapfactor, Sky Technologies, ClickSoftware and Syclo, all of which are SAP mobility partners and have booths at Sapphire this year.
  4. Syclo is a key co-innovation mobility partner with SAP.  What does this announcement mean to them?  Their Sapphire focus and messaging likely changed yesterday.  
  5. SAP customers need mobile enterprise applications now.  How does this acquisition help?  It doesn't in the short term.
  6. You can bet that all SAP mobility partners are gathered in small rooms with whiteboards today.  They are likely to be grumpy at Sapphire from lack of sleep.
  7. There is an ABSOLUTE need for rapid application development tools and environments to help design, development, test, deploy and support rich or thick client mobile applications without significant programming.  These tools are available today from SAP mobility partners like Sky Technologies and Syclo.  These tools will need to be expanded to incorporate some of the mobile middleware functionality that the Sybase acquisition will bring to the table.
Bottomline: 

Sybase is not known for their mobile applications.  They primarily license mobile middleware and mobile databases to companies that develop mobile software applications.  SAP users need mobile applications.  Mobile applications, not mobile middleware, provide the ROIs customers seek.

Sybase/iAnywhere has been arguing for years internally on whether to develop their own SDK and enterprise mobile applications.  In the past they have chosen not to so as not to anger their OEM clients.  In fact, they only had a very small professional services team to deliver custom mobile applications.  I don't see Sybase/iAnywhere suddenly being the mobile enterprise application company.  They are very technical types who can ramble for days on the value of their synchronization, but have little insight into user interfaces, business processes and mobile applications.  This can change, but this has been my experience.

Companies looking for mobile solutions should not expect to find them in the SAP/Sybase acquisition.  The ready for market mobile enterprise applications will be available on the show floor at Sapphire next week.

SAP's mobility partners, those that develop thick or rich mobile client applications, may find value in aligning their future mobile middleware strategies to take advantage of the new SAP mobile middleware offerings.  However, this will be an infrastructure alignment and the end customer should not see much of a difference.

SAP mobility partners, that offer mobile micro-applications with rich user interfaces and experiences, are unlikely to see much impact in the near term from this acquisition.  I expect that SAP will provide a more standardized approach for integrating mobile applications and mobile device management into their ecosystem over time, but again this is not likely something that a customer will notice immediately.  Changes like this are mostly done behind the scenes.

SAP has been pondering how to best monetize mobile applications that integrate with their ERP environment.  Sybase has this down.  They have been embedding mobile databases and mobile middleware and charging a per device fee for many years.  They will likely be able to influence how SAP monetizes the mobile environment going forward.

There was a reason SAP had a partnership strategy for mobile applications.  There are literally thousands of different mobile applications that different business applications, industries and markets require.  SAP cannot possibly supply them all.  They have the responsibility to standardize the way these mobile applications interface and interact with their ERP environment, but they must depend on the ecosystem to fulfill the demand.  This has not changed.  Sybase does not bring a large inventory of mobile applications.  SAP's mobility partners will likely remain the source of tactical and industry specific mobile applications both in the near term and in the long term.

I look forward to your comments!  We will figure this all out together :-)
***************************************************
Kevin Benedict
SAP Mentor, SAP Top Contributor,CEO Netcentric Strategies LLC
Mobile Industry Analyst, Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
 ***************************************************

SAP Mobility Goes Mainstream in 2010

I read an interesting article today on SAP's SCN that announces mobility will be a key focus of SAPPHIRE 2010.  Here is an excerpt, "We are in the midst of what might be described as a smartphone revolution.  It is clear that SAP has also accepted this."  In an independent analysis, Bob Evans wrote a piece (Information Week, April 30, 2010) titled: "Inside SAP: 10 Factors Behind Its Dramatic Turnaround."  In this article, he calls out "Making Mobile Matter" as one of these 10 factors.  He quotes J. Snabe, co-CEO, SAP AG, as saying that SAP is committed to making sure that "SAP solutions can be accessed from all leading mobile platforms, like RIM, Nokia, Apple, Google Android, etc."

SAP's co-CEO Jim Snabe has made enterprise mobility a key priority of SAP.  More than a dozen mobile applications that integrate with SAP will be demonstrated at Sapphire this year.  2010 is an extraordinary time to be involved in SAP enterprise mobility.  If you would like to learn more about SAP enterprise mobility please join the Linkedin group of the same name or contact me.

If you are attending Sapphire this year and want to look at the latest in mobile applications then look for the following companies:
  • Vivido Labs
  • Sky Technologies
  • Leapfactor
  • Syclo
  • Sybase
  • RoamBI
  • ClickSoftware

***************************************************
Kevin Benedict
SAP Mentor, Mobile Industry Analyst, Founder/CEO Netcentric Strategies LLC
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
 ***************************************************

Enterprise Mobility and SAP's McDermott on the Role of a CIO

I read an interesting interview with SAP co-CEO Bill McDermott today in InformationWeek called Global CIO: Even Oracle and SAP Agree: The Tactical CIO Is Dead.  In the article McDermott is quoted as saying, "I have to say that with respect to CIOs, we have tremendous respect for them and their management and IT overall—but the business world has reached the point where if [the CIO] can't have a conversation that goes way beyond technology stacks to roadmapping business strategies and creating growth, those CIOs are just not gonna be relevant."  He then added, "For any IT project, hitting budget is okay and finishing on time is okay but what decision-makers really want is value--they want to know that these IT projects are going to steadily increase the company's ability to grow."

As an SAP Mentor with an enterprise mobility focus, I always consider the implications for SAP enterprise mobility when I read statements like McDermott's above.  I can see many implications of his comments.  I mentioned in an article last week the idea of a "me too" mobile application.  These applications will only help you keep up with your competitors, but are not going to provide you with competitive advantages.  Competitive advantages come from thinking ahead of the adoption curve and finding new ways to create value by using new and existing technologies.

CIOs need to understand enterprise mobility, and recognize that up to 40 percent of the workforce (according to a recent survey) is considered mobile.  What additional value can you bring to your company by mobilizing these workers?  Here are some ideas for CIOs:
  • Integrate business intelligence with geospatially aware mobile applications and put them in the hands of your customer facing teams.
  • Use real-time business data and business intelligence to provide just in time advice to onsite sales teams.
  • Implement a network-centric approach that collects real-time business data from all data sources to provide a comprehensive view of your customers' business ecosystem and push it out to your mobile sales and service force.  Provide actionable intelligence and advice that can be used immediately to produce more sales and happier customers.
  • Integrate video and audio training into your mobile applications to provide a consistent high quality product and service.
  • Integrate social networking technologies and strategies into mobile applications that enable your company experts to be easily available to the mobile workforce.  Leverage your experts at the point of work in a scalable manner.  Reduce the amount of time wasted waiting for answers from your experts.
  • Put business process diagrams on the mobile device so mobile workers can understand and view the role they play in the process.  Animate the business process diagram so mobile workers can view the progress of approvals, orders, shipments, etc.  Make the mobile worker feel part of the process not a lonely outpost guardian.
  • Provide mobile views of transactional content.  This is content associated with a business transaction.  Show status of orders, shipments, GPS locations of products, delivery schedules, etc., in a comprehensive view on a mobile device.  Think of the time it would take the sales team to track all of this information down.  Anticipate the sales team's needs and push it out to them one hour in advance of a customer meeting.
  • Identify all administration processes, whether paper-based or those requiring online connectivity, that uses up your mobile workforces' productive selling and service time.  Consider mobilizing these processes with mobile micro-applications from SAP partners Vivido Labs, Leapfactor or Sky Technologies so more administrative tasks can be completed during non-productive times.  The result should be the ability to be more effective and efficient.
  • Identify transactional content events that your mobile workforce should know about to make them more productive and effective.  Push this information out to the mobile workforce in the appropriate context so actions and reactions can be instigated.
As McDermott said, CIOs must look beyond IT project management to adding company value and growth.  There is huge potential for both growth and value in enterprise mobility.  The value is not necessarily realized just from new technologies, but the leveraging of existing technologies and systems and then extending them into mobile environments in time sensitive, contextually appropriate and geospatially aware manners.

***************************************************

Kevin Benedict
SAP Mentor, Mobile Industry Analyst, Founder/CEO Netcentric Strategies LLC
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.

***************************************************

MEAPs, Thick Clients and Mobile Chain of Custody Applications

For people with HIV/AIDS in developing countries like Ethiopia, Cote D’Ivoire, Kenya, and Ghana, receiving AIDS mediation in a cost effective, secure and reliable manner is critical to saving the lives of millions.  In addition to the health crisis, the geographical challenges of trying to care for patients that live in remote villages where access to medical facilities is minimal is a huge obstacle.

The challenge undertaken by global health organizations and companies funded by PEPFAR was to create a drug delivery system that would accomplish the following:
  1. Expedite the delivery process.
  2. Ensure the secure transfer of drugs.
  3. Provide visibility and transparency to participating agencies.
  4. Ensure accurate deliveries.
  5. Automate ARV drug processes that provide a rapid, regular, reliable supply of medications to patients.
  6. Provide a transactional record of the ARV drugs and test kits at every key point in the distribution chain.
The bottom line goal was to provide a truly mobile chain of custody system that could extend across a challenging geographical landscape with minimal technology infrastructure. How was this goal accomplished?  The answer - by implementing a MEAP solution that enabled delivery drivers to utilize a mobile application designed to work in a disconnected or connected model.  The application leveraged the power and flexibility of an enterprise quality mobile database in a thick mobile client that enabled the delivery drivers to maintain inventory counts, accept proof of delivery, and store key data on a consumer grade PDA until they could be connected with the internet at a later time.

Prior to implementing mobile solutions, agencies were only able to track drugs to a warehouse located in the larger cities in many countries.  Now delivery drivers are supplied with a mobile application that can track the delivery and re-ordering of ARV drugs from the warehouse, to regional distribution centers, to area regional centers and finally to the patient.  Every time the ARV medications change hands, a digital record is made of the transaction.  The information collected is synchronized back up the chain where program managers can actively manage the continual flow of mediations.

Since implementation this mobile solution has helped over 50,000 AIDS patients receive treatments in the Ivory Coast alone.  This, coupled with the fact that the mobile solutions decreased the delivery cycle from three months to as little as three weeks, has caught the attention of many other countries and relief organizations around the world.   These thick client mobile applications that operate in a connected and disconnected mode are critical to these kinds of environments.  Many organizations are looking at using MEAPs and thick client applications to offer better and more timely treatment to those afflicted with AIDS.

In the SAP ecosystem Sky Technologies, Sybase, and Syclo are the SAP mobility partners that seem to focus on supporting custom mobile applications with MEAPs that operate in both connected and disconnected modes using a thick client architectures.  By thick client I mean a mobile application that can operate with or without connectivity and that includes a mobile database for storing data on the device while waiting for synchronization.

In my opinion a good MEAP should have an SDK so that the IT department can utilize it to update and edit mobile applications and develop new ones.  Without a good SDK that the IT department can learn, the enterprise is hostage to the vendor.  The world of mobility is moving far too fast, and the IT department needs to be able to update and upgrade mobile applications on their schedule not the vendors.

Mobile micro-applications and mobile browser based applications are valuable and provide significant ROIs in many situations, but they cannot support the rugged environments described in this case study and would not have saved thousands of lives like the thick client mobile solution that was used.

***************************************************
Kevin Benedict
SAP Mentor, Mobile Industry Analyst, Founder/CEO Netcentric Strategies LLC
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles. ***************************************************

SAP Insider, SAP Mentorship and a M2M Report

I had a great time leading a session on enterprise mobility today in Palo Alto at SAP's campus.  Even if the photo on the left doesn't look like it.  It was an SAP Insider event and I met a lot of interesting people from the SAP ecosystem.  I led a session called New Mobility Models, Convergence and Augmented Reality on Mobile Devices.

The event started out by Mark Finnern, SAP's Chief Community Evangelist, announcing that SAP has asked me to be an SAP Mentor in the enterprise mobility arena.  I accepted and plan to be actively involved in many SAP events this year including Sapphire in a couple of weeks and TechEd this fall.  Now I am anxiously waiting for my Rugby shirt that SAP mentors get to wear.

I was able to share information with the audience on many of SAP's mobility partners including Vivido Labs, Leapfactor, Sky Technologies and others and the latest trends in mobility.  The event was shown live around the world via webcast.

I am also working on a new mobile industry analyst report on the subject of M2M (machine-to-machine) - think Redbox DVD rental machines reporting their inventories wirelessly to their website.  This is a very interesting area.  If you have a good example, solution, article or company I should be researching please let me know.

***************************************************
Kevin Benedict
SAP Mentor, Mobile Industry Analyst, Founder/CEO Netcentric Strategies LLC
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant and Web 2.0 Marketing Services
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles. ***************************************************

Mobile Expert Interview Series: Sky Technologies' Neil McHugh

I caught up with Neil McHugh from Sky Technologies the other day. He is a transplant from Scotland to the USA via IBM and is now on the Texas side of the Sky Technologies family.  He is VP of Marketing and Business Development – Americas.

Kevin:  Neil, tell me about Sky Technologies. I have been working in the mobility industry for many years, but only recently started hearing about Sky Technologies.

Neil:  I can understand that. We have actually worked through partners in the US for many years, but never really pushed our brand until last year when we decided to change our go-to-market model and sell directly to customers under the Sky brand (imagine a Scottish accent when you read his answers).

Kevin:  How are you finding the market today for enterprise mobile applications (imagine an Idaho accent when you read my questions)?

Neil:  We have been very fortunate. The mobile market is strong, and we are winning deals on a monthly basis so our market presence is growing quite rapidly. We also have excellent partners in SAP, RIM, and Motorola and each of these companies bring us business.

Kevin:  SAP, RIM, and Motorola all have partnerships with your competitors as well, so how much business do they really bring Sky Technologies?

Neil:  Fair question - let me put it this way, these companies will always have multiple partners, but we are known for our ability to support mobile requirements that most other mobility vendors cannot. We are the go-to-guys when they are not getting the answers they want from other mobility vendors.

Kevin:  Is this why I see a flurry of press releases from you guys recently. Do you get bonused on the number of press releases you write?

Neil:  No, but that is a good idea. We are experiencing record growth in 2010, and every department in Sky Technologies is working around the clock with new implementations, new products, new opportunities, and there is much more to come. In addition, recently some of the very successful and experienced SAP partners have realized mobility is hot and have approached Sky to become their mobility partner. So, the flurry of press releases you see are not just issued by us, but by partners also. It is nice to be receiving this recognition.

Kevin:  I remember a mention of Colgate as a recent Sky Technologies customer in the SAP CRM space. Tell me about that.

Neil:  You are referring to the EntryPoint statement, right ? This will be a great relationship. EntryPoint are known experts in the SAP CRM market, and we were very excited when they approached Sky. As for the Colgate account. Unfortunately, I cannot comment on that due to confidentiality. Sorry, Nice try Kevin.

Kevin:  How significant is the SAP CRM space to Sky?

Neil:  All areas of the SAP market are significant. We are not vertical industry focused.  We are SAP focused. Anywhere there is an need to mobilize an SAP application, Sky Technologies is there. We have customers both inside and outside the four walls across every industry that SAP works in.  So, although we love CRM, we are just as active in the field, manufacturing, utilities, construction and the list goes on…

Kevin:  Do you see Sky as a Global solutions company or primarily US and Australia.

Neil:  We have customers across 6 continents and 25 countries, so I guess I would classify that as global.

Kevin:  Can you give me an example of a global typical customer scenario?

Neil:  Certainly. A typical example of a global company utilizing SAP would be BlackBerry and iPhone CRM users in the US, with their field services in Latin America using rugged Windows-based mobile devices and the European operations running Symbian and internal sales using laptops.  We can manage them all with a single mobile framework. I guess that also answers the question regarding why partners bring us deals.

Remember to check out the SAP EcoHub this week!  It is focused on mobility.

More articles from the Mobile Industry Expert Series:

***************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles. ***************************************************

Mobile Expert Interview Series: ClickSoftware's Gil Bouhnick

I had the opportunity to spend time on the phone this morning with Gil Bouhnick who was calling from warm and beautiful Tel Aviv.  He is the Director of Mobile Solutions for ClickSoftware and a big fan of mobility, so much in fact, that he has four mobile smartphones and rarely leaves home or the office without two or more in his pockets.  Although his office is in Tel Aviv, most of ClickSoftware's customers are in North American and in Europe.

Gil's role is in the product management group at ClickSoftware.  He has spent years at ClickSoftware and has been a part of the evolution of their mobile solutions.  Early on, ClickSoftware, a company focused on field service automation and service scheduling optimization, integrated with mobile solutions from companies like Antenna, Dexterra (now part of Antenna) and Syclo.  However, over time they began to recognize that they needed their own mobile software and framework to support the requirements of their field services customers.

I have to think that ClickSoftware felt it would be better to provide their own mobile software rather than refer business to their largest strategic competitors. 

When ClickSoftware determined they needed their own mobile solution and framework, they began working with Microsoft's mobility team and developed their mobile solution around Microsoft environments.  Nearly all of their customers were using ruggedized laptops and rugged handheld devices from vendors like Panasonic, Psion Teklogix, Motorola/Symbol and Intermec, which were all using Windows Mobile operating systems.  Even today, in the rough and tumble world of field services where ruggedized laptops and handheld computers are required, Microsoft's Windows Mobile operating systems dominate.

ClickSoftware did take a good look at Sybase's mobile middleware before deciding on Microsoft's middleware. They believe Sybase was a good option, but they chose Microsoft and continue to be big fans of Windows Mobile due to Microsoft's dominance in the rugged industrial grade handheld computer markets.

I asked Gil about their plans to support iPhones and Android devices, and he shared that they are preparing to release light weight browser-based applications for Blackberrys, iPhones, and Android devices. 

From our discussion, it appears that ClickSoftware is a strong believer in thick mobile clients that can work in connected or disconnected locations.  He used the example of service technicians working in elevator shafts that do not have connectivity, but must access and record information on their handheld computer.  He also described an increasing need for field services applications to support on-device barcode scanners and integrated GPS functionality.

ClickSoftware's customers (there were twenty new mobility customers in 2009) have large numbers of mobile users.  One of their recent customers deployed over 5,000 mobile applications to ruggedized devices.  He said all of their large customers to date are using the Windows Mobile operating systems.

Gil shared an interesting trend among their customers.  He says he is actually seeing an increase in field service workers caring two mobile devices.  The ruggedized industrial grade laptop or handheld computer and a Blackberry, iPhone or Android device.  Why?  Because often the ruggedized work-oriented computer is focused specifically on the field service application and process, and the field service technicians wants a smartphone for work communications and personal use.

Gil explained a unique phenomena they regularly experience with their customers.  He said once a company starts working with a mobile application they nearly always start expanding into all kinds of new and interesting directions.  It is very hard for a mobile user to stop at one mobile application.  He said mobile applications are hard to limit.  Their boundaries are hard to establish.  Field services applications can quickly grow to include inventory management, scheduling, asset tracking, dispatch, CRM, inspection, etc.

I have also experienced this phenomena.  Once the field service team becomes accustomed to working with mobile applications, they can recognize the need for many additional mobile applications that would benefit them.  This was one of the key reasons ClickSoftware decided to jump into the mobile application space with both feet.  They recognized that eventually customers would want mobile extensions to all of their software applications, and they were in the best position to support these requirements.

Field service technicians are no longer as easily impressed with mobile applications as they were a few years ago when all things mobile were magical.  Today, they are downloading all kinds of powerful mobile applications to their personal smartphones in the evenings and weekends.  Today, they expect to see that same level of sophistication from their field services applications.

In late 2009 ClickSoftware released their first standalone mobile solution, called ClickSoftware Mobile. Prior mobile solutions from ClickSoftware were mobile extensions to their enterprise field services applications.  ClickSoftware Mobile contains many templates, forms builders and workflow processes that are useful for the field service industry.  As it evolves, it will become a useful MEAP for many other processes and workflows as well.

Gil says he believes SAP has the right strategy towards mobility today.  He described SAP's mobility strategy as the "App Store" approach to letting nearly everyone offer mobile applications that integrate with SAP.  He said this strategy was necessary due to the challenges SAP had in the past with their internal mobility efforts.

What is SAP doing wrong?  Gil said one of the challenges he sees is that SAP does not know what to recommend when customers ask.  He said all of the mobility vendors continually update SAP on new developments, but he doubts that information is effectively distributed to the field.  There are just too many developments happening too fast.  He said think of the confusion when a SAP customer needs mobility in 3 or 4 different areas that are covered by different SAP mobility partners.  How is the customer going to make a good decision?

What can we expect to see from ClickSoftware in 2010?  Gil says that ClickSoftware has deep expertise in field services automation, which will be shown in many new features in their mobile applications including integrated SMS that is contextually aware.  Customers can be notified of arrival times automatically based on the current location and schedule of the field service technician.  He said their applications are increasingly location sensitive and many new features are being integrated that use GPS coordinates as important data inputs.  He gave examples that included location of other service technicians, the inventories of other nearby service vehicles, and web services that include traffic information and alternative routes to help field service technicians be as efficient as possible.

Another feature that Gil's customers have been requesting is a light weight browser based-mobile application for contractors and sub-contractors.  These workers are often only involved in a project for a limited period of time and come with many different kinds of mobile devices.  As a result, a browser-based approach that enables any contractors with internet connection and permission to access project and scheduling information is best.

When asked about ClickSoftware competitors, Gil said Syclo is likely their biggest strategic competitor.  It is my impression that ClickSoftware is committed to the field service industry and complimentary business processes for most of their business now and in the near future.  He added that he does not compete much with Sky Technologies but finds their SAP "innerware" approach to mobility interesting.

Gil believes that Apple's iPhones and App Store changed the world.  Apple revolutionized how all other mobile applications are developed and deployed.  Apple opened up the world in new and different ways and inspired both developers and users to see smartphones and mobile applications differently.  He believes the new Apple iPad has the potential to make a similar market impact.

I said to Gil, "Tablets have been around for a decade.  Why do you think that the iPad has the ability to revolutionize the world?"  Gil answered, "Apple has the ability to do even the simplest things amazingly!"  It is the ability to produce amazing experiences that can inspire the world.

Additional interviews in this series:
***************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles. ***************************************************

Mobile Expert Interview Series: Troy O'Connor

I had the opportunity to interview Troy O'Connor recently while he was in Australia.  He is the CEO of Sky Technologies, an SAP Partner, and an expert in SAP mobility.  Sky Technologies is a software company, and their mobile solution for SAP is the SkyMobile Framework.

Troy first got into mobility as a systems integrator for SAP.  He cut his teeth on mobile applications for warehouse and inventory management over a decade ago.  SAP developed a lot of barcode data collection applications using rugged handheld computers like the LXE.

I asked Troy about his thoughts on mobile micro-applications and MEAPs (mobile enterprise application platforms).  He said that mobile micro-applications are very useful, especially for simple forms-based mobile applications, but he would advocate that mobile micro-applications should be developed using a MEAP and supported by a MEAP.  That way there is a standard way of developing, integrating and supporting them.  MEAPs should provide a rapid and agile development environment for both thick client applications and mobile micro-applications.

I then asked Troy for his thoughts on the role of thick mobile clients and thin mobile clients.  He responded that thick mobile clients are less important when there is 100% connectivity, but there are many cases where rugged working environments do not have connectivity.  In such places being able to operate in a connected or disconnected mode is important.  He added that he prefers the term "Intelligent Mobile Client" over the term thick client.  Intelligent Mobile clients typically have more computing power, on device databases, document management, and data collection capabilities that thin clients.

"What about MEAPs?" I asked.  He listed the core features he felt a MEAP should have:
  1. SDK to provide tools for rapid and agile mobile application development.
  2. Interface management to protect the integrity of the SAP transaction and ensure it happens and is completed in SAP.
  3. Data modeling, data profiling and data synchronization.
  4. Device management, which is important so errors and support issues can be discovered and resolved quickly.
I followed up by asking, "How do you tell the difference between a good and bad MEAP?"  He answered:
  1. The MEAP must be very flexible, because SAP is very flexible.  The SAP user must be able to rapidly customize their mobile applications to match any customization they do in SAP.
  2. The MEAP must support both pre-developed (canned) mobile applications and custom mobile applications.
  3. 100% of Sky Technologies' customers have requested some level of customization.  That is why the MEAP must support this capability.
  4. SAP is a transactional management system, and because of that any mobile applications integrated with SAP must also be compliant as a transactional management system and provide complete end-to-end visibility to these transactions.
  5. SAP interface management is critical.  SAP must have visibility into mobile transactions and be able to monitor them from inside of SAP.
  6. SAP scales up to tens of thousands of users.  The mobile enterprise application platform must also scale up.
I asked Troy about Sky Technologies' strategy of using an SAP "Innerware" architecture for their MEAP.  He responded that Sky Technologies was given a namespace inside of SAP by SAP to integrate their SkyMobile MEAP.  It was then certified by SAP and enables SAP to have complete transactional visibility to mobile transactions.  The "innerware" strategy also enables them to utilize and maximize SAP's integration technologies including SAP NetWeaver.  Many other mobile software companies choose to duplicate SAP functionality in external third party middleware which adds unnecessary layers of complexity.

I learned a new term from Troy - "short pants."  This term refers to youngsters or pretenders, those that lack a complete understanding of an environment.  He used that term to refer to mobile software companies that do not have deep knowledge and experience working with SAP.  I have now added that term to my vocabulary.

When asked his opinion on SAP's current mobility strategy, Troy answered that he agrees with SAP's partnership strategy for delivering mobile applications.  He said the market and technology is moving too quickly for a large software company to keep up.  They need to support the innovation that can come out of their smaller mobility partners.

In response to the question, "What should SAP do differently?"  He answered, "Clarify the licensing strategy and price for mobile applications."  He shared that some of his SAP customers had run into confusing licensing issues around mobile devices for SAP, and this caused some grief.

The last question I asked was, "What should an SAP customer ask a mobile application vendor before purchasing?"  Troy answered, "Where is the master system?  Is it SAP or a third party database or middleware application?"

Related Articles:

Mobile Expert Interview Series: PriceWaterhouseCoopers' Ahmed El Adl, PhD
Mobile Expert Interview Series: Nokia's John Choate
Mobile Expert Interview Series - Jane and Keelin Glendon of HotButtons

***************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
**************************************************

Where Has Microsoft Mobility Gone - Here?

Several years ago when I was up to my neck in mobile application development projects, the only mobile operating systems referred to were Windows Mobile, Windows CE, along with a few reminiscent comments about Palm OS.  Today, the mobility world is a completely different place but perhaps not as different as you may think.

The world of Windows Mobile and Windows CE still exists.  In fact the industrial and ruggedized mobility environments are strong and completely dominated by Microsoft operating systems.  This may surprise folks who are relatively new to mobility and may have thought enterprise mobility is limited to the smartphone.  The ironic thing is that Microsoft was primarily focused on the consumer device market but accidentally found themselves dominating the markets for ruggedized and industrial grade mobile devices. 

SAP mobility partners like Leapfactor, RIM, and Vivido Labs are mobilizing SAP primarily for the users of smartphones such as iPhones, Blackberrys, and those using the Android operating systems, but just because they are making the headlines does not mean there isn't a substantial and growing market for rugged and industrial mobile devices using Microsoft Mobile.

A few weeks ago I spoke to Andy Sivell, a project manager for SAP mobility partner Sky Technologies, about a large mobility project he is working on for a water utility in Australia with many hundreds of mobile application users.  The rugged devices being used are Motorola MC75s, all with Windows Mobile operating systems.   The mobile applications they support are:
  • Enterprise asset management
  • Mobile work order dispatch
  • Field services
  • Parts and equipment consumption
  • Maintenance
  • Job costing/time tracking
  • Mobile resource management applications
It is easy to forget, with all the buzz around iPhones, iPads, Android and BlackBerrys, that there is another large and growing market for industrial grade mobility applications using Microsoft OSs.

***************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
**************************************************

Mobility in the Enterprise from SAP

Announcement from SAP

Mobility is a key strategic priority for SAP. Starting today, Monday April 19, through April 30, 2010 “Mobility in the Enterprise” will be featured on SAP EcoHub. We have assembled an extensive array of valuable assets,(also see below) i.e.:

1. The best enterprise mobile solutions from partners that include Sybase, Syclo, Mellmo, Sky Technologies, Vivido Labs and Leapfactor. All contribute towards sales and revenue.

2. Videos and blogs from senior SAP executives and mobile visionaries. We received overwhelming commitment and cooperation from SAP executives and partners. We received 20 videos and 15 blogs on mobility and 3 partners have bought advertisement packages during this period.

3. Tools to locate the right mobile solutions. Check out the very cool “Find the right mobile solutions for your business” mini-app.

4. Engagement vehicles i.e. the mobility survey and an invitation for mobile app developers to introduce themselves to SAP.

5. Links from SAP.com, SCN, partners sites and mentor blogs to SAP EcoHub

“Mobility in the Enterprise” presents a great opportunity for our customers, AEs and partners to learn and engage with SAP on mobility. You can help us by publicizing and raising awareness of the mobility theme. Please take 5 mins to visit EcoHub yourself and become familiar with the content and solutions. The time for mobility in now! EcoHub is ready!

Sincere Regards,

Usman Sheikh

Vice President
SAP EcoHub
SAP AG
M +1 650 391 4830
E u.sheikh@sap.com


***************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict  
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
**************************************************

SAP's Mobility Theme Launch

SAP kicked off their Mobility Theme on EcoHub today.  They will be promoting mobility over the next few weeks leading up to Sapphire by highlighting blogs, videos, demos, webinars, and other events related to mobility.  SAP is promoting its mobility partners including Sybase, Syclo, Sky Technologies, Leapfactor, RIM, Vivido Labs, and others.

The SAP banner above this article allows you to answer several questions and be directed to various mobility vendors that are partnered with SAP.  Very clever SAP!

This is a very interesting time for those involved in SAP mobility, and I look forward to participating in as many events as I can.  I will be participating in a mobile SAP CRM webinar on April 27, in an SAP Insider event in Palo Alto on April 30, and attending many mobility events at Sapphire the week of May 16 in Orlando, Florida.

***************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
**************************************************

SAP CRM Partner EntryPoint Consulting Looks to Mobility for Growth

I read with interest today a press release about SAP partner EntryPoint Consulting.  I know them, and they are a long term SAP consulting and channel partner that is involved in the CRM side of SAP.  They were involved in some of the earliest implementations of mobile SAP CRM several years back and experienced a lot of first mover pain as a result.  I know they have been watching the SAP mobility evolution with keen interest for several years.

From today's press release it looks like Pete Martin, managing partner at EntryPoint has decided it is time to get serious about SAP mobility again, and he partnered with SAP mobility partner Sky Technologies to deliver mobile SAP CRM capabilities.  I spoke to him several months back, and he said 100% of his SAP CRM sales opportunities this year were asking about mobile device support so he was very interested in the SAP mobility ecosystem.

Here is a quote from today's press release, "We were convinced that we ‘chose right’ when some of the most sophisticated SAP customers, such as Colgate, chose Sky as their preferred mobile platform..."  Martin goes on to say, "By combining our CRM consulting expertise with Sky’s leading platform, we now have the ability to offer companies a comprehensive set of CRM consulting in the marketing, sales and service functional areas.  In short, we can offer them ‘SAP CRM in the palm of their hand.”

SkyMobile provides a single integrated framework that is used to mobilize and manage SAP applications on all major mobile platforms including Windows, BlackBerry, Android, Symbian, and iPhone.

I would like to hear more about what Colgate is doing in the SAP mobility space with Sky.  I know that Colgate is often in the forefront of new technologies and trends.  Perhaps, someone from Colgate will share?

*************************************************
Kevin Benedict
Author of the report Enterprise Mobile Data Solutions, 2009
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
**************************************************

Interviews with Kevin Benedict