Showing posts with label sybase mobility platform. Show all posts
Showing posts with label sybase mobility platform. Show all posts

Mobility ROI Weekly - Week of July 25, 2011

This weekly ROI (return on investment) report includes ROIs that I come across in my weekly enterprise mobility, M2M and GPS vehicle tracking research.  The idea is that in the future if you need to find ROIs for companies in various industries, they will be available here.  I hope you find this useful.


Tablets, Mobile Apps and Farm Inspector ROIs

Quality Consultants of New Zealand (QCONZ) specializes in dairy farm audits, and they recently began using tablet devices to inspect New Zealand farms.  They used Motion Computing rugged F5v tablets to equip their inspectors. The ROI result:
  • They have gone from 10 days to a 24-hour turnaround on dairy farm audits.  This represents significant improvements in customer service and efficiency.
  • Inspectors have reduced their one hour per day spent on paperwork  to a simple sync and send process that takes only five minutes.  This is a significant efficiency gain that allows inspectors time for more productive activities.
  • Including handwriting capabilities on the tablets helped with change management and user acceptance, which meant more field workers used the solution.
  • Eliminating human error that occurs during data entry and controlling the consistency and parameters of quality testing enhanced their reputation and improved their brand image.
  • Accessing existing records and data wirelessly improved efficiency in the field.
  • Remote data collection sensors on farms can be read and adjusted using the tablets onsite.  This improves efficiency and reduces travel time going back and forth to the office.
Read original source here.

Mobile App Improves Construction Site Efficiency and Delivers ROIs

Procore Technologies has developed a mobile app for iPhones and Android devices that is designed specifically for contractors and site managers working on commercial and residential developments. The Procore app allows site managers and supervisors to communicate project data to workers through individual smartphones.  The ROI for this app includes:
  • The ability for all workers to clearly view work schedules as they are revised and updated improves project quality and efficiency.
  • Workers can use their smartphones as mobile time cards, which saves both paper and time when processing paychecks.
  • Managers use the mobile app to access and view project documents remotely and in real time.  This eliminates project delays and improves efficiency.
  • Supervisors can save time by quickly dictating notes into the mobile app rather than using paper that needs to be re-typed into the system later.
Read original source here.

Eyewear Retailer Realizes RFID ROIs

Santa Fe Optics installed RFID tracking tags on over 900 merchandise items in their stores.  These small electronic tags allow customers to wear the eyeglasses while the RFID tag remained attached to the merchandise.  They have expanded the use of RFID to more stores and these stores realized a significant drop in shoplifting.  After choosing these small RFID tags their ROI was reported to have come from:
  • Reduced shoplifting - The reduction in shoplifting more than paid for the entire RFID system.
  • Reduced the time needed to take inventory by automatically reading RFID tags in the store.
  • Small RFID tags allow customers to try on eyewear without removing tags which improved the customer’s experience.
Read original source here.

Mobile Apps and ROIs In Healthcare

The mobile app entitled DrChrono supports a mobile healthcare services environment.  The mobile app provides hospital workers access to information and tools that are necessary for their services.  The app allows users to view x-rays and patient records on tablets and smartphones while interacting with patients and moving throughout the office.  The reported ROI is:

Response to My Article on Sybase's Embedded Mobile Databases and HTML5

I received feedback on my article, "What Does HTML5 Mean for Sybase's Embedded Mobile Database Business?"  from Sybase's Tom Lee this week.  Comments don't show up well on this blogging platform so I wanted to publish it here so you could be sure to read it.  Please add your comments as well!

Tom Slee:  Kevin - interesting comments, but I have a few disagreements. I'm speaking as part of the Sybase mobile and embedded database team, but opinions are my own.

HTML5 is now, as you know, a much bigger spec than just the local database. It includes a lot of video and other UI enhancements (canvas and so on). What's more, the Web SQL Database that you are referring to is no longer part of the HTML5 spec (although it is still present in mobile browsers, still supported, and has a bright future - just not as part of a formal spec.) See http://www.w3.org/TR/webdatabase/

So I think the changing face of HTML5 leads to a couple of confusions in your article. Sybase SUP 2.0, which I think is what you are referring to when you say "September is when SAP estimates they will be releasing their HTML5 container" [Kevin's comment - No, I am referring to SUP 2.1) does not have offline database capability. The container model stores some data offline, but not rich or structured data.

Also, the Web SQL Database has no synchronization component. That means that while it is fine for storing app-specific data, any attempt to keep that data up to date with what's in an enterprise store must be done by a developer. As you know, the data sync/enterprise integration issue is -- like all data consistency problems -- complex, especially in enterprise applications. Sybase products solve that problem for developers.

Who knows where pricing and licensing will go? That depends on many developments in the mobile enterprise space and I have no crystal ball. But I am confident that there is still a future for the offline data model in mobile enterprise applications, and for software that tackles the complex issues around enterprise integration.

Thanks Tom!!!!

Any comments to add?

Upcoming Events

Webinar: Enabling the Agile Business through Mobile Strategy June 21, 2011
Live Webinar - Learn how Carefusion mobilized SAP CRM Field Service with Syclo, June 22, 2011
Eggs with Benedict - European Tour - Mobility Strategies and More, June 27 – July 1, 2011
ClickConnect APAC 2011, July 11 – 13, 2011
Syclo Mobile Conference 2011, July 13 – 15, 2011

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Recorded Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
The Future of Enterprise Mobility
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform



*************************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Podcast Series: Philippe Winthrop, Part 2

This is Part 2 of a video podcast (listen to Part 1 here) that I conducted with my friend and fellow mobility industry enthusiast, Philippe Winthrop with The Enterprise Mobility Foundation.   In Part 2 we are talking about enterprise mobility management policies, mobility governance issues and different mobility strategies.




Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services

Webinar of Note

Redstone Arsenal’s (DOD/Chugach) 3 Maintenance Challenges Solved by Mobile


***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility Podcast Series: Neil McHugh, Part 2

This is Part 2 (see Part 1) of an indepth interview that I recorded with mobility expert Neil McHugh.  We talk about all kinds of strategies that companies must consider when preparing to implement enterprise mobility.

http://www.youtube.com/watch?v=Y1vibltMryY&feature=youtube_gdata



Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services
Mobile, The Next Big Thing for Business

Webinars of Note

Five Ways to Optimize the ROI of your Mobile Solution
Implementing SAP Enterprise Mobility in Fortune 500 Companies - 10 Lessons Learned 
Barcode Scanning In Mobile Applications
SAP Mobilization - What You Need to Know

***************************************************
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Read The Mobility News Weekly
Read The Mobile Retailing News Weekly
Read The Field Mobility News Weekly
Read The Mobile Money News Weekly
Read The M2M News Monthly

Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview Series: IDC's Nick McQuire, Part 2

IDC's Nick McQuire
This is Part 2 in this Mobile Expert Interview Series with IDC's Nick McQuire.  Read Part 1 here.

Kevin: What do companies often forget or fail to plan for when implementing enterprise mobility solutions?
Nick: There are a few areas but one area in particular is failing to plan for the future.  Often, the mobile solution does not fit the long term business or IT goals and the focus of the solution is often too narrow.  This is because in the past mobility has been tactically geared around a specific task, problem or process and essentially deployed in a silo within the company.  Over time we are now seeing other, perhaps more strategic areas, open up around mobile, but what is in place is not scalable.  This can become an unmanageable and costly pain point for many companies.  The good news here is that in Europe at least, service providers, telco and IT, are starting to help businesses handle this complexity from devices and contracts through to more complex mobilization projects in terms of managed services which require lower upfront investments.

Kevin: What are the biggest challenges in enterprise mobility today?
Nick: There are, of course, a few but we see that many European organizations are struggling with best practice in terms of mobile policy in the new world brought on by consumerization.  CIOs are aware that devices are entering their organization at a rapid rate.  They are increasingly considering "bring your own" liability schemes but are asking each other for help and guidance in terms of management and developing policies and governance frameworks for these.  They are asking questions like, "What do I need to be thinking about?  What are the risks?"  We will see vendors and service providers step up their guidance to CIOs on consumerization this year I believe, born out of their own internal practitioning at the moment on these issues.

Kevin: What were some of most surprising trends for you last year, 2010?
Nick: The biggest one of course was the success of the iPad in the enterprise.  We have all heard about this I know, but I think many didn’t predict how fast this would occur.  For example, we at IDC in Europe did a large CIO survey last year on mobility which was fielded in July with the results coming back in August.  Interest in tablets was quite small from CIOs in July-August because it was "pre-iPad era".  It's like BC-AD switch over in many respects.  The pace of change is so phenomenal now.  I think the iPhone kick-started a slight change in conventional IT philosophy around standardization and control in 2009-10, but the iPad's arrival virtually cemented this change almost overnight in 2010, and few I believe could have predicted that pace of change.

Mobile Expert Interview Series: Sybase's Mike Oliver, Part 1

Mike Oliver
I first learned about Mike Oliver, European Mobility Marketing Manager for Sybase, because we are both on the agenda for the upcoming conference in Brussels entitled The Enterprise Mobility Exchange.  Mike was kind enough to schedule some time to share with us.

Note: These are not Mike Oliver's exact words, rather my notes from our interview.  However, Mike did review these notes for accuracy prior to publishing.

Kevin: Why are you going to the Enterprise Mobility Exchange in May? What is the value?

Mike: I spoke at this event last year and found that the quality of the delegates is unmatched. People must pay to attend. The focus has been on utilities and field services and this is a great market for Sybase and our partners. We have found great opportunities from this event every time we have attended. We always get more meetings than we have on our schedule.

Kevin: What are your current roles and responsibilities?

Mike: I am the European Mobility Marketing Manager for Sybase. Before SAP acquired us, I was responsible for marketing our mobility solutions across all of Europe. Now I cover a subset of our products including Afaria and SQL Anywhere.

SAP Influencer Summit 2010 Report on Enterprise Mobility

SAP Mentors John Appleby
and Jon Reed
Last week I attended the SAP Influencer Summit in Santa Clara, California.  About 220 people were in attendance at the Santa Clara Marriott on Mission College Blvd.  The purpose of the summit was for SAP to provide an update to industry analysts, bloggers and other people with loud voices in the market place, on the progress they have made on the goals that were shared earlier in the year.  A consolidated view of my real time tweets from the event last week can be found in a blog article here.

This is a long article, so if you have limited time here is the executive overview.  At TechEd in October 2010 SAP was not prepared to talk about any roadmaps or details on the integration of SAP and Sybase.  However, at the SAP Influencer Summit 2010, they brought the right people that were prepared to answer detailed questions.  I was impressed that smart people are in charge and taking SAP enterprise mobility in the right direction.  That direction should result in product releases by Sapphire 2011 (May 2011).

What I Learned about Mobility at the SAP Influencer Summit 2010

I have compiled my tweets (join me on Twitter @krbenedict) that I published over the past few days here at the SAP Influencer Summit in Santa Clara, CA. I focus on enterprise mobility so this is the topic of most of these tweets.

1. Prashant Chatterjee said 100% of customers add customized features to their mobile apps today.

2. We got solid mobile roadmap answers at the SAP Influencer summit.

3. The 365, Mobiliser Service Platform and SUP will start to converge around the tools in the mobile SDK.

4. Sybase Mobiliser Service Platform consists of communications, apps and commerce functions (365).

5. Mobile developers may have a revenue opportunity developing add-ons to the mobile SDK and selling on SAP EcoHub.

List of Submitted Questions for SAP's Mobile Business Unit

Prashant Chatterjee, John Appleby
This is the list of questions concerning SAP's mobile strategy that readers have submitted to me over the past three days.  I am attending the SAP Influencer Summit this week and have shared these questions from the mobility teams at SAP/Sybase.  I have some answers already and will write these up in a separate article later this week.  If you would like to add a question to this list please email them to me and put SAP Influencer Summit Questions in the subject line.

Here is the latest compilation of questions submitted by readers of the blog http://mobileenterprisestrategies.blogspot.com/.

Global Economic Development, Prosperity and Enterprise Mobility

In the book The Birth of Plenty, the author William J. Bernstein proposes that prosperity is based on the following four tenets:

1. Property Rights – Creators must have proper incentives to create.

2. Scientific Rationalism – Innovators must possess the proper intellectual tools in order to innovate and must be able to do so without fear of retribution.

3. Capital Markets – Entrepreneurs must have access to sufficient capital to pursue their visions.

4. Transportation/Communications – Society must be able to rapidly and efficiently move information and finished products.

Bernstein says that the presence of, or lack of, these four items determines the level of prosperity of a people or country.

When I read item four on the list I thought about enterprise mobility.  I have worked on, seen and heard about many mobile enterprise applications that have enabled economic development and a higher quality of life.  Let me share a few of them.

Mobile Expert Interview Series: Syclo's Bill Moylan, Part 2

Bill Moylan, EVP of Sales Syclo
This is the second part of this interview with Syclo's Bill Moylan.

Kevin:  What advice do you give companies that are just looking to get into mobility?

Bill:  Let me start out by giving some advice as to what companies should not do.  I have seen many companies that try to build a strategy around what smartphones they happen to have in their pocket. Some companies say to me, “We use BlackBerrys, so we need a mobile application for a BlackBerry.”  That is a wrong strategy, as mobile devices will change, but you want your enterprise mobility strategy to be long lasting.  That is not a good strategic view.

Companies have key business objectives; they are usually around reducing costs and increasing revenue. Companies should look at their objectives and then hunt for areas in the various operational areas where mobility can help the company accomplish them.  We work with a lot of life science companies.  They may be looking for ways they can improve the efficiencies of their 1,500 sales reps. Walk around the entire organization, look for people not chained to their desk and look for ways to improve their operations business, ignore the devices.

Kevin:  Do you see executives and board members starting to use iPads?  Are iPad users more interested in funding mobile projects?

Bill:  I see far more executives using BlackBerrys.  Since they use BlackBerrys they are always asking what they can do with them.  Often they are looking for approval management and things like that on BlackBerrys. I do see iPhones, but they are usually rogue iPhones.

Kevin:  How does a company prepare for mobility?

Bill:  The first step is that you need to understand your current processes.  Where are you today?  What are your current processes?
  • Measure the current processes. 
  • How much time do all your processes take? 
  • How long are you traveling? 
  • How long does it take to complete the work order? 
  • How often are your service technicians completing a repair on the first visit, and how many times do they have to come back for a second and/or third visit?
  • Are your service technicians bringing the right tools for the job? 
  • Do they have the right parts for the job?  
  • How long does it take to fix that particular piece of equipment?  
  • How much overtime am I paying? 
  • Can they move to a more planned maintenance model?  CMMS really help! 
I spoke to a company two months ago about problems or failures in their processes.  They said the two biggest problems were service technicians entering the categories of “other” and under this answer; they would add the second “other.” How can you use “other” to improve planning and processes?  How can you use “other” to improve predictability?  You need to require real answers that are useful answers.

“Be a work order.”  Pin a work order to your shirt and walk the process.  Understand all the hands that touch it, and all the steps.  No cheating!

Mobile Expert Interview Series: Syclo's Bill Moylan, Part 1
Mobile Expert Interview Series: Syclo's Bill Moylan, Part 3
Mobile Expert Interview Series: Syclo's Bill Moylan, Part 4

***************************************************
Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join SAP Enterprise Mobility on Linkedin:
http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro

Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview Series: Sybase's Willie Jow, Part 3

This is Part 3 of my interview with Willie Jow, vice president of mobility product marketing with Sybase.

Kevin:  I have had SIs (systems integrators) calling me this week asking if I know where they can find experienced SUP (Sybase Unwired Platform) developers that they can add to their practice.  It appears there is a big and growing demand.  What are you going to do to help train, support and certify developers on SUP?

Willie:  We have a phased approach.  Within Sybase we have been training systems integrators for many years. We have already trained a number of SAP systems integrators on how to customize mobile CRM by using SUP.  Our immediate focus is on training internal SAP folks on our solutions.  We have been very busy for the past 90 days and have had great reception and results.  This same training will soon be available to our systems integrators. We have a lot of plans underway for training.

Kevin:  A few weeks ago I asked Vishal (SAP Board Member) what his advice was to companies and systems integrators that need a mobile strategy today.  He said the "clean" answer is to get trained on SUP and use that as the platform for all mobile applications.  My question to you is if that was the "clean" answer, what is the "dirty" answer?

Update on Sybase Reorganization, Revised Edition

I have been corrected by SAP on several points since I published this article earlier today.  This is the revised and corrected edition.

This is my understanding of how the SAP/Sybase mobility business unit is now organized.  The Mobile Business unit will be under John Chen and it has three main groups:
  1. Mobile Platform – led by Billy Ho
  2. Mobile Apps – led by Bob Stutz
  3. Mobile Services – led by Marty Beard
Terry Stepien, will also report to John Chen and lead the Mobile Business unit's managed mobility efforts through the various MNOs (mobile network operators) and ODMs.  Willie Jow will be responsible for supporting sales.

I understand that eventually Kevin Nix's team will also move to Bob Stutz's group.

If I have any of this wrong, please correct me.

Thanks,
***************************************************
Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join SAP Enterprise Mobility on Linkedin:
http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro

Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.

Security and Enterprise Mobility

A VC (venture capital) firm called me yesterday asking my opinion on the importance of security in enterprise mobile applications.  I told him every large enterprise asks about security, but they generally expect the mobile platform to address this issue.  For example, if a large enterprise purchased the Sybase Mobility Platform, they would expect that the platform would include a solid security component.

Is that how you see it, or am I wrong?

The VC was looking at potentially funding a number of mobile security start-ups.  They wanted to know if there was a market for third party mobile security solutions in large enterprises.  I would like your feedback and thoughts on this.  Is security simply a check box on a feature list of a mobile platform, or will large enterprises look for additional third party mobile security solutions?

***************************************************
Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join SAP Enterprise Mobility on Linkedin:
http://www.linkedin.com/groups?about=&gid=2823585&trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict