Showing posts with label AI. Show all posts
Showing posts with label AI. Show all posts

Hiding from Karma in an AI World

Recently an artificial intelligence system in China successfully passed a medical exam for the first time.  This is a significant advance in healthcare.  Potentially AI can soon provide high quality medical diagnoses remotely anywhere around the world.   Another significant step in AI and robotics happen a couple of years ago in Saudi Arabia where they granted citizenship to a robot named Sophia.  I wonder if that robot will be forced to wear a burka?  With all these rapid advancements, I think it is time we explore the spiritual life of robots and artificial intelligence.

Up until recently, human programmers coded and configured algorithms, AI, automation and machine learning system and took personal responsibility for all of their own code.  Today, however, AI has escaped the confines of human oversight and has been empowered and employed to self-program, self-optimize, self-test, self-configure and self-learn.  David Gunning writes, "Continued advances [in AI] promise to produce autonomous systems that will perceive, learn, decide, and act on their own."  That's potentially a big problem for karma.

A simplistic definition of karma is a spiritual principle that teaches good actions and good intent lead to good things now and in the future, while bad actions and bad intent lead to bad things now and in the future.  What happens to a human programmer that empowers or transfers responsibility for future decisions and actions to a robot - an autonomous machine with artificial intelligence?  Will karma eventually seek out the original human programmer of the autonomous system, long since retired and fishing on a mountain lake to extract retribution, or direct bad karma to the machine?  It's a problem.

A Deep Dive into the State of Video and Web Conferencing with Zoom President Dave Berman

In this episode we review the history of web and video conferencing with the president of Zoom, Dave Berman.  We explore how the new generation impacts management, sales, marketing, internal and external communications, and why it should be an important component of every company’s digital transformation strategy.



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Kevin Benedict
SVP Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Insights and Strategy from SAP's VP of Web Marketing Gail Moody-Byrd

Kevin Benedict and Gail Moody-Byrd
Kevin: Thanks for joining us today Gail!  Let’s talk about your title, Vice President and Head of Web Marketing at SAP.  What do you get to do in this role?

Gail: It’s really an interesting new role. It was created to do a couple of things. SAP.com, the website, is going through a transformation and we are moving from a site that largely generated awareness and shared information, to a site that drives business value. The team that works for me does a couple of things. We manage the web pages for products and industries, and now we are responsible for the performance of the website. How are the pages performing? How are they connecting with our visitors? We are making sure that every interaction is a good one.

We are giving website visitors a lot of opportunities, through chat and other things, to engage with the site.  We are also making sure that the hand-off from the website to the sales team is clean, clear and effective, and the leads they are getting are qualified and really interested. It’s an exciting time.

Kevin: Is the relationship between marketing and sales changing today?

Gail: Yes, today we are now part of the sales engine and technology. They (sales) are backward integrating into us (marketing) and we’re integrating forward into the sales. We are using all the technology that the SAP C/4Hana Suite has to make sure that we’re an integral part of the sales process.

In the past, sales didn’t think that the website was really that important [to making sales]. It was more of a showcase for customer references, but not really a place to do business. We are changing that.

An Interview with SAP's Futurist Tom Raftery

In this episode, filmed at SAP’s SAPPHIRENOW 2018 conference, I have the opportunity to sit down with SAP’s Futurist Tom Raftery, and discuss the impact of artificial intelligence today and in the future.  Spoiler alert – data from thousands of different sources gets transformed into intelligence giving leaders the ability to improve and find competitive advantages in many new areas.  Enjoy!

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Kevin Benedict
SVP Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

The Latest Developments and Trends in AI with Microsoft's Global Strategist Nigel Willson

In this episode recorded in London at the CIO WaterCooler Live event, I interview my friend and digital expert Nigel Willson, who is a Global Strategist at Microsoft. We explore the state of artificial intelligence, machine learning, chatbots and much more. We then ponder the AI chasm. The chasm between talking about AI, and actually doing something meaningful with it. Enjoy!


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Kevin Benedict
SVP Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

My Interview with Maggie Buggie, SVP, Global Head of SAP Leonardo Services

In this episode I have the honor of interviewing SAP’s SVP, Global Head of SAP Leonardo Services, Maggie Buggie, in SAP’s offices just outside of Heathrow Airport on the outskirts of London.   Maggie discusses how SAP works with customers to first understand their business objectives before ever talking about the power of an intelligent enterprise, and how SAP’s Leonardo services could offer value.  Intelligence must have a focus and a goal to provide value.

SAP’s Leonardo Services focus on helping customers adopt an intelligent enterprise, being successful with their projects, and enabling the SAP ecosystem and their customers to be successful.  Enjoy!


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Kevin Benedict
SVP Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Digital Expert Series: Innovations in Sound, Sensor and AI Technologies

In this episode of the Digital Expert Series, I interview Sebastien Christian, a brilliant innovator, inventor, entrepreneur and founder of Otosense, a company that was acquired by Analog Devices a few weeks ago.  Otosense has a team of physicists and engineers, that work together to develop the most advanced sound recognition software engines.  They are also an infrastructure software company offering a deep-learning based sound recognition software platform that enables enterprise customers to build value through sound intelligence.
I was fascinated by our discussion and hope you will be to.

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Kevin Benedict
SVP Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

My Interview with Digital, AI and Marketing Expert Chris Willis, CMO @Acrolinx

In this episode, Acrolinx CMO, digital, AI and marketing expert Chris Willis, walks us through the use of artificial intelligence to ensure marketing, brand and message clarity and consistency.  Their platform “learns” content strategy, and makes it actionable across your enterprise. They deliver a comprehensive view of content quality, while monitoring key metrics and fine-tuning guidance with AI.

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Kevin Benedict
Senior Vice President Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Digital and Account Based Marketing Expert Interview with Terminus' Co-Founder Sangram Vajre

In this episode we dive into the strategies, tactics and digital technologies involved with account based marketing (ABM) – one of the hottest trends in marketing. We learn how ABM evolved, how it is different from traditional marketing, plus the impact it is having on sales and customers’ experiences today.  This information is not just important to marketers and revenue officers, CIOs and CDOs are now supporting and responsible for digital customer and prospect interactions so this information is important to all leaders.

Even before a prospect becomes a customer, they are evaluating vendors based upon the quality of their experiences.  ABM is about using data, digital technologies, analytics and personalization to provide the best possible experiences for a prospect during their path-to-purchase journey.  It is also, of course, about sales teams being more effective at closing deals.  Enjoy!



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Kevin Benedict
Senior Vice President Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

AI and Marketing Mix Modeling

In the course of my research on the impact of artificial intelligence on sales, marketing and customer experiences, I have been learning about Marketing Mix Modeling (MMM).  If you are not familiar with it, here is a quick description from our friends at Wikipedia.
"Marketing mix modeling (MMM) is a way to optimize advertising mix (where money is spent on advertising) and promotional tactics with respect to sales revenue or profit.  It is an analytical approach that uses historic information, such as syndicated point-of-sale data and companies’ internal data, to quantify the sales impact of various marketing activities." 
As I dug deeper into MMM I saw both the value and the complexity involved.  However, my liberal arts degree, in no way prepared me for it.

The ideas and concepts around MMM have been used in the CPG (consumer packaged goods) industry for decades, but little outside of that industry.  The reason - it required massive volumes of data and greater computing power than was available at an affordable price.  Today, however, with digital transformation, increasing numbers of digital customer interactions, the abundance of data, algorithms, analytics dashboards, artificial intelligence and everything-as-a-service, MMM is rapidly expanding.

Digital Expert Interviews: VMware's CMO Robin Matlock

In this series we have spoken with a lot of different experts on the impact of digital transformation on enterprises and industries – usually from a  backend IT system perspective. In this episode, however, we dig deep into the impact of digital transformation on marketing with VMware’s Chief Marketing Officer, Robin Matlock.  She shares her insights on how VMware embraces digital transformation, how marketing in general is impacted and how she approaches her job as CMO.  Enjoy!
Kevin Benedict
Senior Vice President Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Next Gen Digital Transformation Shakes Things Up Again!

What if you could closely measure your retail competitor’s in-store sales every day?  What if you could be alerted when competitors were increasing or decreasing production at different factories or ordering more materials?  Would that be valuable?  If it were possible, how would it change your strategies and the way you operated?

Intelligence capabilities that in the past were available only to nation-states are now available to commercial organizations through services provided by companies like Orbital Insight.  They partner with a wide range of satellite and other geospatial data collection companies to aggregate and analyze data, using artificial intelligence and data science to provide near-real-time insights. One of their products monitors over 260,000 retail parking lots from space. They use artificial intelligence to count and measure the number of cars in the lots and analyze time sequences to understand how the number of cars fluctuates over time.  This helps them understand if sales are increasing or decreasing in a particular location.  Isn’t that crazy to think about?  But think about it we should.  This is the next generation of business intelligence.  Put on your James Bond suit or dress, order a drink, and prepare for the next generation of digital transformation.

Satellite imagery can also help monitor fleets of trucks, warehouse activities, crops, plant health, highway traffic, construction projects and activities, oil field operations and oil storage levels, mines, logging, shipping and much more.  It’s important for business leaders to understand what is possible today, and what is being used by other digitally-mature competitors.  Intelligence gathering and analysis methodologies first developed by military and intelligence agencies, such as activity-based analysis and patterns of life analysis, will soon be critical skills for businesses.

All of these capabilities are being productized and/or offered as subscription services.  What makes it possible?  The commercialization of space as a result of massive numbers of new satellites being launched, producing massive volumes of new data, transmitted across incredibly fast wireless networks and then analyzed and interpreted by artificial intelligence.

It is also important to know that satellites support many different types of sensors.  They can include infrared thermal sensors to detect different heat signatures.  They may include hyperspectral sensors to detect different minerals, terrestrial vegetation and man-made materials.  Each new generation of satellite includes new types of sensors capable of collecting new forms of data.

The real insight here is the way combinations of newly-available data sources plus artificial intelligence will make possible new and additional waves of digital transformation.  Digital transformation is most certainly a journey not a destination.

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Kevin Benedict
Senior Vice President Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

IT Leadership Series: SAP's Christine Ashton, Global CDO, Digital Office, Cloud ERP

I have the honor of hosting the CIOWaterCooler.com's IT Leadership Series, and this week I had the privilege of interviewing Christine Ashton, SAP's Global CDO, Digital Office, ERP Cloud.  In this interview, we dig deep into her insights on digital transformation, AI, automation and the economic case for running ERPs in the cloud, plus what it takes to win in a fast changing technology environment.  Enjoy!



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Kevin Benedict
Senior Vice President Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Digitally Transforming the Customer Experience

We have been traveling a lot lately. Why? Here at Regalix, we help large global companies with their customer success and sales enablement initiatives, which include things like digital marketing, knowledge management, customer experiences, sales operations, customer service and support, rewards and loyalty programs, etc., all of which are critical to the business and are today being digitally transformed. While helping businesses transform themselves in these areas we have seen and learned a great deal. Let me share some of the lessons we have learned.

Is Silicon Valley Worth It?

Have you ever wondered why technology start-ups aggregate in Silicon Valley like moths to a flame?  Office space is expensive.  Hiring employees in the valley is costly.  Competition for talent is fierce.  Buying a home is cost prohibitive and traffic is horrible.  Yet start-ups continue to locate here.  What are the attractants?  Let's consider the following:

Traditional consulting practices promote the fact they have decades worth of accumulated business processes, system designs, economic models, methodologies and experiences from years of providing IT and business strategy consulting to large multinational companies. The problem is the large legacy S&P 500 companies are not the models for agility and digital acumen today - think about the trouble GE is in.  Today the average number of years a company can stay in the S&P 500 is predicted to be only 14 years.  Today, agile Silicon Valley companies are the ones commanding the most attention.

Having Silicon Valley DNA today is more important than archives full of historic processes and decades of experience deploying legacy systems.  Silicon Valley is the very epicenter of digital transformation and the companies here think and act differently.  Silicon Valley DNA is a digital mindset, a paradigm, a culture, a perspective and an operational strategy.  It assumes there are competitive advantages to be found in change and innovation - just waiting to be exploited.  It aggressively pursues new business models and innovations based on the belief there is value in learning, whether the experiment is a success or a failure.  It seeks examples of successful proof of concepts across all industries, and then seeks ways to apply those findings to other business problems and situations.

Consulting companies with Silicon Valley DNA are not attracted to projects involving the implementation or deployment of legacy technologies and business models.  They may do them, but only as a means to an end, which is to get more challenging and transformative projects and business. They seek opportunities to help companies advance, in leaps and bounds, rather than in small risk-free iterations.  

Businesses with real Silicon Valley DNA are located in the Silicon Valley.  It means they are surrounded by innovative people both inside and outside the company that are working with and learning about emerging technologies and business and economic models every day.  It means they are collecting and working with new ideas every day - assembling and reassembling them to form new products, services and businesses.  It means they have unleashed their employees’ creativity to integrate and test unique combinations of technologies in search of additional value. 

Being located in the Silicon Valley and having Silicon Valley relationships also benefits new start-ups seeking to fund interesting ideas and new ventures.  In addition, start-up teams benefit from being in close proximity to experienced technology leaders, investors and advisors. 

Consulting companies with Silicon Valley DNA, are made up with people that think differently.  They thrive in an environment and culture that attracts ambitious, competitive and driven innovators and entrepreneurs.  They are not seeking status quo, but rather they are trying to make a positive impact through change.

Where many traditional businesses struggle with change and experience a deep-set institutional and leadership resistance to it, businesses with Silicon Valley DNA recognize change as an opportunity to capture additional competitive advantages and deliver more value.

Businesses with Silicon Valley DNA also look at risk differently.  Where traditional businesses might fear risk and see it as something to avoid, Silicon Valley companies are willing to work with it.  They see risk as a gateway to potential opportunities and competitive advantages that are worth exploring.

Silicon Valley consulting companies often have an abundance of knowledge and experience on how to take an idea from a concept to a new business ventures.  Often within leadership teams they have the accumulated experience of having worked in dozens of different start-ups.  This experience has shaped them into entrepreneurs.  Their natural approach to any project is from a business start-up perspective.  This mindset is missing from many consulting companies that focus primarily on staffing and long-term ERP implementations and deployments.

Another Silicon Valley DNA character trait is a healthy disrespect for how things have been done in the past.  Traditional market rules and behaviors, business model norms, institutional and industry practices are often not respected.  In fact, they are often viewed as mere artificial limitations created by incumbents for the purpose of protecting their own status quo and limiting customer choices and options.  In the Silicon Valley rewards are given most often to those that think out-of-the-box, not to those trying to fit in it.

Silicon Valley consulting companies and entrepreneurs often believe in fuzzy math.  They believe that 2 + 2 does equal 5.  They have witnessed firsthand entrepreneurs networking independent car drivers together with ubiquitous wireless broadband, maps, mobile apps, mobile payments and a demand for transportation into – Uber!  They have experienced the value of collecting concepts, ideas, technologies and best practices from many different industries and combining them into new business models that thrives and add exponential business value!

Businesses with Silicon Valley DNA by their very nature also look beyond technologies.  With an entrepreneurial mind they consider competition, markets, regulatory environments, industry trends and much more.  This is a requirement for start-ups and these considerations are embedded in their approach to consulting.

We have of course generalized in this article.  Not every business with Silicon Valley DNA is geographically located in Silicon Valley, but having this DNA is a huge advantage.  


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Kevin Benedict
Senior Vice President, Solutions Strategy, Regalix Inc.
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Digital Intelligence
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict