Visibility - Mobile Software on PDAs & Handheld Computers

My PSO (professional services organization) team has been assisting several organizations around the world this month on mobile software projects for handheld PDAs with a common theme - visibility. Let me explain:

Managers are often responsible for field work in locations where they are not physically present. They are personally accountable for the work delivered, but often have limited visibility into it. This is ALWAYS a challenge and a big risk.

In the last few days we have been working on mobile solutions that provide the following benefits:

• Help a large Paintless Dent Repair franchiser track the quality of work through mobile and onsite customer surveys, work orders and inspections
• Track the shipping and delivery of medicine throughout Africa and South America using mobile handheld computers that synchronize to a central database
• Help a construction manager document construction projects with inspection software and other applications that help manage many projects in different geographies, log each issue, assign a contractor to fix the work, reinspect and document
• Help a pharmaceutical company monitor their customers and any change of conditions in the USA and Canada
• Help a service company track their work orders, the time each service ticket takes to resolve, and the location of every service technician
• Help a shuttle service dispatch vans and track pick-ups and deliveries

Each of these examples demonstrate how companies that have work locations distributed over wide geographic areas can have better visibility into the work being done in the field.

Here are some of the tools that mobile handheld computers provide to help remote managers better track the work:

• GPS - vehicle and technician tracking
• Date and time stamps integrated with GPS to show the time a vehicle or technician was at a specific location
• GPS/Date & Time Stamp/Connected to Work Order or service ticket to provide evidence of work completed at a location and time
• Onsite customer survey - get real-time customer feedback on the quality of work performed so issues can be resolved immediately
• Digital images of before, during and after work performed. Photographic evidence associated with digital signatures, customer feedback and GPS coordinates are powerful tools for remote managers
• Inspections - upload and synchronize inspection data to the remote manager. The remote manager can then assign people/organizations to fix issues discovered on the inspection and monitor the repairs. This enables remote managers to effectively have "eyes and ears" at the jobsite and manage resolutions.

In summary, the collection of field data through human input on mobile handheld computers, plus technology like GPS, digital photography, mobile synchronization, digital signatures, mobile forms and shared websites to show real-time reports enable talented and experienced managers to effectively manage their areas of responsibilities remotely. This reduces risk, promotes field accountability, quality work and peace of mind for the managers and their companies. The ability to use and scale the talent and experience of your best managers over more projects located in more areas is a huge asset.

These are the kinds of mobile solutions MobileDataforce helps companies design, develop, deploy and support worldwide every day. If you would like to brainstorm about how a mobile solution might help your project or company please email us or call 208-384-1200.

Mobile Handheld PDAs for Scaffold Inspections & More

MobileDataforce has recently been working with a construction company to design a complete mobile software application for use on handheld PDAs for managing scaffolding construction and inspections. They selected a a Symbol MC9090 ruggedized handheld computer to use on the job.

I was surprised by how much work is involved with the construction, asset tracking and safety inspections on scaffolding.

Here is just an overview of the main menu of the mobile software application:

Users will choose from the six menu items:

1. Scaffold Manager allows the user to erect, dismantle and revise scaffolds from the mobile device.
2. Inspection Checklist allows the QA person to perform daily inspections.
3. Work package will let users choose from predefined scaffold packages and sub-packages that include estimates of crew needed as well as duration times for erection and dismantle. Dismantle times are only an estimate and no work order will be supplied for dismantling scaffolding. (these work packages will be supplied by client prior to development of the application)
4. Repair List is where the repair person will go to look at all the repairs for a given Tag number.
5. Synchronize will let the user send and receive data at any time.
6. Loss list is where the estimates of material and the actual materials are compiled to show a realistic view of the jobs.

Case Study: Underground Storage Tank Inspections Using Mobile Handheld PDAs

The EPA (Environmental Protection Agency) is a national government agency responsible for creating and enforcing regulations that help keep the environment clean and protected. One of the responsibilities of the EPA is the inspection and auditing of underground storage tanks.

There are large numbers of underground storage tanks in nearly every community across the USA which represents a huge data collection and administration task. Regional entities throughout the country are responsible for providing underground storage tank inspections; one such entity is the Shoshone Bannock Tribe. The inspection data, traditionally collected in the field using a paper inspection form, was typed into an EPA database upon returning to the home office. The Shoshone Bannock Tribe needed a way to ensure the integrity of the data collected, speed up collection time, eliminate data entry time, and provide near real-time synchronization of the data collected.

MobileDataforce developed a mobile inspection application for use on Tablet PCs that integrates all required EPA data collection elements for underground storage tanks. The solution includes the PointSync Mobility Platform from MobileDataforce to synchronize the data from the mobile device into the central database in the office. The Tablet PC selected by the Shoshone Bannock Tribe was the Itronix GoBook Duo Touch using Microsoft’s Tablet XP operating system. At the end of an inspection, the device was placed in a USB connected wired cradle which connected to a database on a server. The data was then uploaded and submitted to the EPA.

By using a mobile application rather than paper forms, organizations can:

· Save administrative data entry time
· Wirelessly synchronize from the field
· Save fuel costs and driving time delivering paper forms
· Save shipping and storage costs for paper forms
· Provide near real-time visibility to inspections in the field
· Ensure data accuracy through the use of data validation features

MobileDataforce used an enterprise class mobile software platform called the PointSync Mobility Platform to create the mobile EPA Tank Inspection application. The application was built to their exact specifications and complies with EPA regulations for underground storage tank inspections.

PointSync Mobility Platform is an enterprise class mobile software platform used to rapidly design, develop, and deploy critical business mobile applications. It is architected to provide database centric mobile applications with bi-directional synchronization, connectivity, security, and enterprise database integration all within one product suite.

The Shoshone Bannock Tribe was able to save time and money through the use of a custom mobile application created by MobileDataforce using the PointSync Mobility Platform. By developing a mobile application, Shoshone Bannock was able to streamline inspections, while at the same time saving paper, data entry time, and money. The EPA was able to quickly and efficiently receive data on the condition of underground storage tanks. MobileDataforce has assisted many organizations around the world design, develop and deploy mobile applications for field data collection. For additional information please visit our website at http://www.mobiledataforce.com/

Kevin Benedict

Educational Video on Enterprise Mobility and Field Services Using Handheld PDAs

This week I had an interesting experience participating in a 60 minute educational video on trends in enterprise mobility and field services. It will be available for viewing on April 30th. The video has interviews with Psion Teklogix's President of the Americas, Ron Cains and myself.

MDF_invite_April2008.htm

It was an interesting experience. This was no amateur video. We had a crew that consisted of 2 cameramen, a sound guy, a make-up person, a producer and director. They were so professional that they even had those fluffy microphone covers.

The subject of the video is all aspects of mobile handhelds, smartphones, PDAs and mobile software applications.

World Travels and Trends in Mobile Software for Handheld PDAs

Greetings All,

I have been spending a lot of time at airports of late. Over the last few weeks I have travelled to San Francisco, England, Washington DC and today Cincinnati, Ohio. I have also learned a great deal. One of the things I have learned - The economy has not as yet negatively impacted MobileDataforce. Our sales were up 200% from first quarter 2007. The Wall Street Journal said last week that the economy does not yet seem to be significantly impacting most B2B sales. I must agree. Our customers are still buying mobile software for handheld PDAs and services in record numbers.

In England, we are working with a large number of services companies. It seems that most of our projects are related to asset management. By assets, I mean equipment, buildings and vehicles.

It may be that the reason service companies are buying from MobileDataforce in large numbers is to achieve the very efficiencies that a tough market requires.

Mobile Handheld PDA Case Study: Utility Inspections, GPS and Field Data Collection

Company Overview:

LYNN-EDWARD Professional Services, Inc. (LEPService) delivers a full range of metering, SCADA and communications services to the utility industry. Based in Covington, Georgia, LEPService has served the utility industry throughout the Southeast since 1990, and is rapidly expanding into other geographic regions.

Research Challenge:

LEPService needed a mobile software solution that could efficiently track the installation and service of load management devices. The mobile software solution would enable the utilization of GIS mapping to effectively identify switch locations. A key requirement of the project was that it be designed modularly so that additional utility inspections could be added at a future date to cover their vast service offerings.

MobileDataforce Solution:

The initial mobile handheld software application developed for LEPService was for the tracking of load management devices. The application was initially designed to work on the Itronix Tablet PC running Windows Tablet PC Edition. The Tablet PC device was chosen over a rugged handheld computer to work with Delorme’s XMAP 4.5 GIS mapping software which required larger screen dimensions for GIS maps. Additional applications were developed that did not require GIS mapping, which made the less expensive and more compact Symbol MC70 PDA a better fit.

The professional services team at MobileDataforce developed a mobile software solution that combined the strengths of Delorme XMAP mapping features with PointSync’s mobile data collection features. The mobile solution leverages Delorme’s XMAP mapping features to allow a technician to search for locations based on Atlas Page, Grid, Street Name and Account Number. The PointSync Mobile application was designed to capture and view all inspection data related to utility load management switches and equipment at those specific locations including GPS data.

By using mobile software applications rather than paper forms, LEPService was able to:

Collect field data electronically
Synchronize the data directly from the Tablet PC and handheld devices to a central database
Reduce data entry time
Verify GPS data in both the PointSync and Delorme Systems
Ensure data accuracy through the use of data validation features in PointSync
Provide a foundation to add additional mobile inspection applications

By selecting MobileDataforce’s PointSync Mobility Platform and professional services, LEPService obtained a powerful and flexible enterprise quality mobility platform. They also were provided a team of experienced mobility experts to create and support their software application. MobileDataforce enabled LEPService to build upon their first mobile application using PointSync development tools and extend the capabilities of the application over time to include many new features.

“MobileDataforce has been spectacular to work with” said Mike Aiello Jr. President of LEPService. “PointSync has enabled our company to truly offer a superior product and improve our field service inspection services to our customers”. He further added, “The exceptional reliability and stability of PointSync Server platform has been exceptional. In over two years of full deployment, we have not had a single lost day of productivity due to software systems related issues. There have literally been none.”

About PointSync Mobility Platform:

PointSync Mobility Platform is an enterprise class mobile software platform used to rapidly design, develop, and deploy critical business mobile applications. It is architected to provide database centric mobile applications with bi-directional synchronization, connectivity, security, and enterprise database integration all within one product suite.

About MobileDataforce:

MobileDataforce is a global leader in the development of enterprise class and business critical software solutions for use on mobile handheld computers including Smart Phones, Tablet PCs, PDAs, and laptops. MobileDataforce has offices in Europe, North America, and Australia to support their ever expanding customer base and sales channels. Privately held, MobileDataforce has been mobilizing business solutions since 2000.

Conclusion:

LEPService was able to combine the strengths of two software programs, Delorme and PointSync, to more effectively inspect and service utility switches for their clients. MobileDataforce built a mobile solution that met the current inspections needs of LEPService’s clients while providing a foundation to develop and extend additional mobile inspection components in the future. The stability of the system has allowed for rapid deployment and growth of LEPService service offerings.

MobileDataforce assists organizations around the world in mobilizing business and field data collection processes. For additional information please visit our website at: http://www.mobiledataforce.com/.

32 Questions to Ask Before Developing a Mobile Software Application

There are a lot of complexities involved with developing an enterprise class mobile software application for use on smartphones, handheld PDAs and industrial grade and rugged handhelds. At MobileDataforce, we have developed mobile software platforms and mobile application development tools to help eliminate, or at least reduce, many of these complexities. The following list will help you understand some of the issues to be prepared for the task:

1. Do you have the resources available to:
· Collect all business and technical requirements for the application?
· Design, develop, test, deploy and support a mobile software application?
2. Do you have the time and people available to:
· Review all the possible mobile handheld computers?
· Do these people have the knowledge to support the unique buttons and hardware drivers on the handheld computer?
3. Do you have experienced mobile application designers? Mobile applications cannot be designed in the same manner as a desktop application.
4. Do you have software engineers trained and available to develop a mobile application?
5. Are you going to develop for just one kind of handheld computer or many? (There are many different screen sizes, buttons, accessories, etc. If you want to support many different kinds of handhelds and their unique add-on components, you should expect to invest a couple of years in the development process.)
6. Are the available software developers experienced at developing enterprise class and mission critical mobile applications?
7. The most difficult part of mobile application development is synchronization issues. Do you have a data synchronization expert on staff?
8. Do you have helpdesk resources available to support the deployment of mobile applications?
9. Do you have a mobile device management system and support infrastructure in place?
10. Who will document the mobile application?
11. Who will train the mobile application users?
12. Do you have a sufficient budget to cover the immediate development effort and the next year’s support costs?
13. Is the business unit who is funding the project willing to cover the additional development costs if the project takes 50% longer than anticipated?
14. Is the IT development staff willing to dedicate personnel to this project for the entire project duration or will they be needed elsewhere?
15. Are your software developers mobile application security experts?
16. Do you have database integration experts available for this project?
17. What are the time-to-market requirements? Are you losing business or money by not having the mobile application done?
18. Who will support the mobile application after the original developers leave the company? Can you afford to cross-train a team of developers?
19. Mobile software solutions need custom business rules added. Is the framework and standardized methodology for implementing these business rules in place?
20. Which business unit will pay to update the mobile application next year when the available handheld devices require an OS upgrade and changes to the application? Is this in the business unit’s budget plans?
21. What database is integrated with the mobile software application? Is the DBA (database administrator) supportive of this integration? Will they cooperate with the project developers?
22. What synchronization technology will be used? Is that in the budget? Who will attend training classes to understand it? Are the training classes in the budget?
23. Do you know how to connect to the enterprise database remotely from the field?
24. Do you know how to develop mobile printing support using Bluetooth enabled mobile printers? Will you support just one kind of mobile printer or many different brands?
25. Do you know how to validate data and ensure data accuracy on the mobile application? Database Administrators demand this.
26. Do you know what ultra fast and ultra small relational database you will use on the handheld computer?
27. Do you need to develop your application to work on laptops, Tablet PCs and handheld computers? If so, how will you cater to these needs?
28. What connectivity options will you need to develop (i.e. Bluetooth, WiFi, GSM, cradle sync)? Do you have software developers that are proficient with all of these technologies?
29. Will you develop your own synchronization technology or buy from a vendor? Which vendor?
30. Do you know how to develop for and support hardware add-ons such as bar code scanners, RFID readers, GPS, digital cameras, and mobile printers? Do you know all the different hardware add-ons required in the field? Which brands and SDKs will you use?
31. How will you glue all these components together in your application so it all works and can be supported by the helpdesk? Who do you trust to create this enterprise application architecture?
32. How will you support different mobile devices, and different versions of mobile operating systems?

These issues must be considered in preparation for developing an enterprise class mobile application for use on mobile handheld PDAs, and also when preparing the project plan and budget. Enthusiastic software engineers with a passion for learning new mobile technologies will advocate the development of a mobile solution internally. These engineers do not always consider the necessary skills, experience, budget and time in development and support that are required.

For additional information please visit our website at http://www.mobiledataforce.com/, call us at (208) 384-1200, or email our sales team at sales2@mobiledataforce.com.

Questions to Ponder when Considering a Mobile Software Strategy

1. Should you purchase mobile software for handheld PDAs from every vendor that supplies enterprise software applications to your company? What if you have 16 enterprise applications? Are you willing to buy 16 different mobile software packages for handheld PDAs in order to mobilize these processes? If so, you will need a very big budget and IT department. If you chose to buy 16 different mobile applications, you would need to punch 16 different holes in your firewall, learn 16 different synchronization technologies, and use 16 different application development environments.
2. Should I buy an "Off-the-Shelf" mobile application, or develop a customized mobile application to fit my specific business? The answer depends on if your business is set-up as an "off-the-shelf" business. Do you conduct your business in the exact same manner as many others in your market? Do you use the same business processes and the same accounting package as many others? Is your product or service company managed in the same manner as others in your market? Are there mobile applications already available that will do all this for you in a cost effective manner?

MobileDataforce has an entire department filled with mobility experts. We get asked these kinds of questions every day of the week. If you have questions on mobile software strategies, please contact us or visit our website.

Sybase iAnywhere, Mobile Handheld PDAs and Mobile Software Applications

The attached newsletter from Sybase iAnywhere and Gartner includes many different case studies of companies that have implemented enterprise mobile solutions for use on mobile handheld PDAs. One of the articles is on MobileDataforce's customer Janssen-Fritzen. They used MobileDataforce's PointSync Mobility Suite to customize a wireless work order system for use on mobile handhelds that run on Windows Mobile.

Sybase-iAnywhere-Newletter-V1.pdf

QuickBooks and Mobile Handheld PDA Software Applications

MobileDataforce provides mobile business applications for use on handheld PDAs that are integrated with QuickBooks. These applications are highly popular with field service technicians and contractors that use QuickBooks in their office and work orders in the field. Mobile applications include:

• Mobile Service Tickets, Work Orders, Service Requests, etc.
• Mobile job estimates
• Mobile time tracking
• More

MobileDataforce provides a wireless work order management system called FieldSync that integrates mobile handheld devices with QuickBooks. Work orders can be wireless dispatched to the field service technicians, once they are completed they can be directly synchronized with QuickBooks in the office. MobileDataforce offers both off-the-shelf mobile business applications and customized mobile business applications to fit their customer's specific requirements.

For more information please visit their website or contact by email.

Best Places to Live and Launch - A Mobile Software Company

For those of you interested in articles about best places to live and start a business >

CNN's website covered the best places to live and launch this week. Boise, Idaho was listed at #19, we were #2 on Forbe's list last month. Fortune Magazine's Small Business Edition also published an article this week on MobileDataforce and Boise's quality of life.

MobileDatafore develops mobile software solutions for PDAs, iPhones, handhelds and Smartphones.

Buy vs. Building Mobile Software Applications for Handheld PDAs

Several times a month companies call me to discuss the merits of buying a mobile software platform , to develop software for mobile handheld PDAs, with a development environment vs. attempting to build their own. My first answer is you can build it! MobileDataforce did. It tooks us 4.5 years and over 40 engineering-man-years to develop the PointSync Mobility Platform. It can certainly be done by others. The key questions are:

1. How much time do you have to develop the mobile software application?
2. How many software engineers do you have available to develop the mobile application?
3. Do they have any experience designing, developing and deploying enterprise quality mobile applications?
4. What is your development budget?
5. It is hard to develop your very first mobile application...are you patient...is the business unit sponsoring the project patient?
6. Are your software developers mobile application security experts?
7. Do you have software developers that eat, sleep and breath synchronization?
8. What are the time to market requirements. Are you losing business or money by not having the mobile application done?
9. Who is going to support the mobile application after the original developers leave the company?
10. Who is going to document the mobile application and know how it works?
11. Who will pay to update the mobile application next year when the available handheld devices require an OS upgrade and changes to the application?

Again, any smart group of software engineers can, given enough time and budget, develop a working mobile application. The real questions - is this your core business and is this the best use of your time and budget? Especially since a relatively low cost mobile software platform and development environment already exists and can be purchased and downloaded in an afternoon.

The following link goes to another blog article with a list of "buy vs. build" articles.

MobileDataforce Achieves Microsoft Gold Certified Partner Status

Boise, Idaho - March 18, 2008 – MobileDataforce, a leading provider of mobile business applications for PDAs and handheld computers, announced today that it has earned Microsoft Gold Certified Partner status in the Microsoft Partner program, the highest level of partnership available. As a Gold Level partner MobileDataforce has demonstrated expertise in the use of and integration of enterprise mobile software applications with Microsoft technologies. As a partner of the highest level MobileDataforce will receive a great deal of benefits, which includes software, training, support, and access to many assets available only to Microsoft Gold Certified Partners.

“Achieving the Gold Certified Partner level represents a lot of enterprise mobile software implementations,” says MobileDataforce CEO Kevin Benedict. “Our mobile business applications integrate with a large number of different Microsoft platforms and business applications. Achieving the Gold level will give our customers additional confidence in our abilities to mobilize their existing business processes and field service automation needs.”

Gold Certification is the highest level of partnership available to Microsoft Partners who integrate with Microsoft products. Currently MobileDataforce integrates enterprise class mobile business applications with Microsoft Dynamics NAV, GP, AX, Microsoft SQL Server, Microsoft Windows and Windows Mobile. The PointSync Mobility Platform has been Microsoft tested and certified.

About PointSync Mobility Platform:

PointSync Mobility Platform is an enterprise class mobile software platform used to rapidly design, develop, and deploy critical business mobile applications. It is architected to provide database centric mobile applications with bi-directional synchronization, connectivity, security, and enterprise database integration all within one product suite.

About MobileDataforce:

MobileDataforce is a global leader in the development of enterprise class and business critical software solutions for use on mobile handheld computers including Smart Phones, Tablet PCs, PDAs, and laptops. MobileDataforce has offices in Europe, North America, and Australia to support their ever expanding customer base and sales channels. Privately held, MobileDataforce has been mobilizing business solutions since 2000. For more information, please visit their website at http://www.mobiledataforce.com/.

Visiting MobileDataforce and Talking Mobile Software, PDAs and Handhelds

There are significant benefits gained from visiting MobileDataforce in Boise, Idaho. A recent visit by a team researching our enterprise mobility software platform, PDAs, Handhelds and mobile application development expertise included a fly fishing excursion to the South Fork of the Boise river. Many fish were caught and fun had by all!!!

By the way did you see that Boise is #2 on Forbes Magazines new best places for business and careers!

Mobile Applications, Handhelds and PDAs and Hog Feeding

Last month I watched an episode of "Dirty Jobs" that was about a pig farmer outside of Las Vegas that fed his pigs the food scraps from area casinos. I admit this is one of my favorite shows on TV now days, and this was one of my favorite episodes. The pig farmer had a great sense of humor and Mike Rowe got completely covered in food scraps and slop. How does this relate to mobile software applications, handhelds and PDAs? We received a call yesterday from a company wanting to implement a mobile handheld PDA software application for the drivers of trucks hauling food scraps to hog farms. Imagine my excitement!!! They wanted to integrate GPS data capture into the handheld software applications so they could track the location and status of each truck. My mobile software developers were all over this...like a pig at a......

QuickBooks, PDAs, Smart Phones and Handheld Computers

MobileDataforce provides mobile work order software to a lot of small to medium sized services companies with field service technicians. Many of our customers are using QuickBooks for their accounting software. As a result, MobileDataforce has integrated a variety of different mobile applications for PDAs, handhelds and Smart Phones directly with QuickBooks.

Using MobileDataforce's integration with QuickBooks, field service technicians can download parts and services lists, dispatched work orders, customer lists, inventory and more to the handheld computer. When work orders are completed, the handheld computer can wirelessly update the information directly into QuickBooks. This makes for a very efficient administration process.

Gartner & Sybase Discuss Mobile Software, PDAs and Handhelds

In this just released newsletter, Gartner and Sybase discuss enterprise mobile software applications, PDAs, Handhelds and mobile computing and a number of case studies on mobile applications from around the world. I particularly like this newsletter because it highlights MobileDataforce :-)

Mobile Data Collection on Handheld PDAs in Africa

MobileDataforce has just completed a mobile software application for use in AIDs research throughout Africa. This mobile software application for use on handheld PDAs and smartphones will be used to gather research data in AIDs clinics (and then it will be wirelessly synchronized with research databases throughout the world). The data will be studied and analyzed to help develop strategies to fight the spread of AIDs.

MobileDataforce is involved in many very interesting and large mobile software development projects around the world, but there are times when a project has a greater purpose than just good business.

EPA Underground Inspection Forms for use on Mobile Handheld PDAs

MobileDataforce has just finished developing a mobilized version of the EPA's (environmental protection agency) underground tank inspection form for use on tablet pcs. This same mobiel software application could also be used on a mobile handheld PDA. This mobile software application was developed for a region in the state of Washington.

This mobile inspection application has over 400 data fields and allows the underground tank inspector to draw diagrams in the application and to wireless synchronize the inspection data and drawing back to a database in the office.

This mobile software application was developed for a Tablet PC, which was the customer's preference because of the large numbers of data fields and desire to draw diagrams depicting problem areas identified during inspections.

MobileDataforce mobilizes paper forms daily. We help our customers convert their paper processes to mobile software applications that can synchronize to office database application or accounting systems remotely from the field. We support rugged mobile handheld computers, Tablet PCs and laptops.

MobileDataforce can quickly convert paper forms to mobile software applications by using the mobile development environment called the PointSync Mobility Platform.

Mobile Handheld PDA - Socket Mobile Announces Antibacterial Handheld Computer

OK, I must admit that I had not considered the fact that I was buying a mobile handheld PDA infected with bacteria. I guess ignorance is bliss. However, now that I know I can buy a handheld computer that is an "Antibacterial Handheld Computer" I will no longer have bliss.

In the past I just wanted a nice, fast and dependable handheld computer with a good screen and lots of memory. However, going forward I will add to my list of wants a handheld computer that includes - antibacterial additives that gradually releases microbe-fighting metal ions upon becoming moist or wet.

Socket Communications, Inc., dba Socket Mobile, Inc., an innovative provider of mobile productivity solutions, recently announced a new line of products to be built with an antibacterial plastic targeted toward healthcare and other markets that involve hygiene-sensitive environments. The first product combination to debut in the new line is the SoMo 650 handheld computer and docking cradle, which will be on display at the Healthcare Information and Management Systems Society (HIMSS) annual conference and exhibition in the Socket Mobile booth #1312. SoMo 650 handheld computer product demonstrations will also be taking place in the Cisco booth #6251 in conjunction with its recently attained Cisco Compatible Extensions (CCX) 4.0 certification.

"Calls for patient safety to drive health IT investments is among the top 10 issues facing the healthcare industry today," said Bob Zink, vice president of worldwide sales and marketing at Socket Mobile. "As more mobile devices make their way into sterile environments, it is important to take into consideration the effect that will have on patient safety. Our focus on and dedication to the healthcare industry has driven us to build an antibacterial product line to assist in the industry's efforts to make patient safety first and foremost in order of priority."

The new antibacterial product line incorporates the use of an antibacterial additive that gradually releases microbe-fighting metal ions upon becoming moist or wet. In conjunction with the traditional cleaning and sterilization procedures used on similar data collection equipment in the healthcare and hospitality industries, devices built with antibacterial plastic provide an additional layer of protection against the multiplication and spread of potentially harmful bacteria and microbes, giving organizations the opportunity to enhance the safety of medical staff, patients, workers and visitors. In addition, the antibacterial plastic reduces, or in many cases eliminates, the need for and dependence on protective skins or shells that can become expensive over time as a consumable-type accessory.

Mobile Sales, Orders and CRM on Handheld PDAs

My team has a lot of experience helping our customers develop world class mobile sales and mobile delivery software applications for use on handheld PDAs that use Windows Mobile. These projects include:

• Mobile sales orders - take orders in mobile locations
• Tracking the delivery of products to retail grocery stores
• Collecting in-store marketing information
• Collecting product price information
• Proof-of-delivery
• Water bottle delivery solutions to homes/businesses
• Post-delivery inspection applications (check product for shipping damage and get customer signature)
• Mobile retail planagrams (detail the shelf location of products and the re-stocking amounts)

If you would like to brainstorm about how to develop custom mobile software or mobilize your sales, delivery or CRM solutions please contact us at MobileDataforce.

Mobile Handheld PDAs in the Healthcare Field

MobileDataforce is working on a significant number of interesting mobile software projects for handheld PDAs in the healthcare services, pharmaceutical and medical logistics markets. The following links point to blog articles that describe some of these mobile software applications:

• Home Heathcare Services


• Mobile Clinical Trials Software


• Mobile Patient Monitoring


• Board of Pharmacy Mobile Software


• Mobile Software for Orthodics


• Clinical Research


• Medicine Logisitics, Transportation and Delivery

MobileDataforce Team Photos 2008

MobileDataforce has more than doubled in size in the past year. We are fortunate to have been invited to participate in some very large and interesting mobile software development projects in many different areas in the world.

We want to thank our many mobile software customers for your faith and confidence in our enterprise mobility solutions for handheld PDAs, smartphones and industrial handheld barcode scanners. You have challenged us with the complexity of your IT environments and we have learned much as we have helped you achieve your ROIs!

Inc. Magazine on MobileDataforce's PDA, Handheld and Mobile Software Blog

Inc. magazine's online technology website published an article this week on the subject of - this blog (the one you are now reading).

http://technology.inc.com/internet/articles/200803/blog.html?partner=rss-alert

This very blog is used as an example of a company's CEO communicating with customers, partners and other parties interested in mobile software solutions.

Thanks for reading!

Make More Sales by Using Mobile Handheld PDAs and Smartphones

I often talk to potential customers about the cost savings that can be achieved by mobilizing business processes and deploying them to mobile handheld PDAs or smartphones, however, for many of our customers increasing sales is also a key motivator. Let's talk about how mobile software applications on PDAs can help increase sales:

• Mobile applications can prompt service technicians to renew service contracts
• Mobile applications can prompt service technicians to offer additional and complimentary services. For example: Plumbers can offer to conduct a water conservation inspection in the house while they are there repairing the toilet. The inspection can identify various ways the customer could conserve water by replacing shower heads, toilet tanks, etc.
• Mobile applications can prompt service technician to offer products related to the needs of the customer. Plumbers could talk to customers about water filtration systems, and other products.
• Mobile applications can prompt service technicians to sell extended product warranties
• Mobile applications can prompt service technicians to identify various service and product needs that were noted while on site with the customer. This information can be shared with the sales team for follow-up.

These are just a few examples of how mobile software applications on handheld PDAs and smartphones can intelligently remind and prompt field service technicians to help increase the sales of products and services.

MobileDataforce provides a wide range of both mobile software applications and custom mobile software development services.