Mobile Expert Video Series: Puneet Suppal on SAP Hana

Is your company looking at monitoring and measuring social sentiment or opinion mining?  What is social sentiment?  Social sentiment analysis is designed to determine the attitude, opinion, emotional state, or intended emotional communication of a group.  Companies want to know what the online world thinks of their products, services and brand.  Social Sentiment analysis is where several technologies all work together SMAC - social, mobile, analytics and cloud.  In this interview with SAP's Hana Platform member Puneet Suppal, we discuss how it all works together.

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Kevin Benedict, Head Analyst for SMAC (Social, MOBILE, Analytics and Cloud), Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Strategic Enterprise Mobility Linkedin Group
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility, Risk Management and Remote Job Sites


This week I am at SAP's TechEd in Las Vegas.  Please give me a shout-out if you are here and would like to meet up and discuss mobile strategies!

I had the opportunity to spend time with a large international construction company last week.  This construction company does a lot of work in remote locations in Africa, the Middle East and in Latin America.  In fact, this construction company was the one that flew in drilling equipment that was used to rescue the 33 Chilean miners a few years ago.  They work on massive projects.  Projects that can involve hundreds of millions of dollars. 

The CIO of this large construction company shared with me that the secret to being successful at managing massive and remote projects is visibility and risk reduction.  Money can be lost very quickly on large projects, and if managers are not aware of the losses things can get out of control fast.

The CIO added that most construction companies couldn’t compete with them on large projects because they do not have the enabling infrastructure, processes and methodologies in place to handle the complexity and risk management.  He added that mobile solutions are a critical ingredient.

Large and remote projects often do not have communication infrastructure available, so the construction company must bring in their own.  They set-up communications, and then wirelessly connect all of their ERP and management systems to the remote job shack or trailer – sometimes in the middle of the jungle or desert.  Mobile devices are then used within these environments to manage operations via data collection, alerts, queries, and reports.

Visibility, and the speed in which managers have visibility to problems, is the determining factor to successful management in these environments.  Managers need to know about problems immediately so they could be fixed immediately or a Plan A can be switched to a Plan B or C.

The key take-a-ways from this conversation were the following:
  • Mobile solutions are required to effectively management remote job sites and operations.
  • The ability to effectively manage remote jobs requires real-time visibility via mobile solutions.
  • The inability to manage in real-time is a barrier to entry to many companies.  Mobile solutions, the right infrastructure, back-end systems and a faster operational tempo are competitive advantages.
  • Having the ability to communicate in real-time, collect, process, analyze and report on data quickly enables companies to reduce their risk exposure and take on larger projects.

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Kevin Benedict, Head Analyst for SMAC (Social, MOBILE, Analytics and Cloud), Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Strategic Enterprise Mobility Linkedin Group
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Field Mobility News Weekly – Week of October 14, 2012


The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Enterprise Mobility Asia News Weekly
Also read M2M News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

GroveWare Technologies and the USDA have formed a partnership for a mobile data collection project enabling soil scientists across the country to complete site observations using an iPad, iPhone or other tablet or smartphone.  Read Original Content

CDS Global has launched a web-based platform for data collection from digital newsstands to collect sales data, standardize it, and make it available in a variety of dashboards that allow publishers to automatically generate reports.  Read Original Content

ClickSoftware is an SAP mobility partner and the leading provider of automated workforce management and optimization solutions for every size of service business.  This newsletter is sponsored in part by ClickSoftware.

Getac has announced the launch of the Z710 Android rugged tablet for public utilities, logistics, and automotive applications that must operate in extreme work environments. Read Original Content

The report from a recent study by Esri, “The Business Benefits of GIS for Utilities”, reveals that 45 percent of respondents reported more than 10 percent productivity gain due to the use of mobile GIS.  Read Original Content


A new telematics platform from Zonar Systems collects data directly from a vehicle’s electronic control module, integrates that information with satellite GPS readings and transmits the data over 3G networks.  Read Original Content

Enterprise Mobility Asia News Weekly – Week of October 14, 2012




Welcome to Enterprise Mobility Asia News Weekly, an online newsletter that consists of the most interesting news and articles related to enterprise mobility in Asia.  Asia is predicted to be the fastest area of growth for enterprise mobility between now and 2016.

Also read Enterprise Mobility Asia News Weekly
Also read Field Mobility News Weekly
Also read M2M News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Health News Weekly

Indonesia is becoming more important to the world’s largest tech companies, with more than 30 million Internet users and a mobile-phone penetration of 78 percent.  The Wall Street Journal features “Indonesia’s Top 10 Tech Start-Ups”.  Read Original Content

Air China has officially launched its mobile website in the United States, allowing passengers to check flights, purchase air tickets, view reservations, book special meals, and inquire about free baggage allowance policies.  Read Original Content

According to market researchers, smartphone penetration is nearing 50 percent in China’s largest cities, and the gross transaction value of mobile payments in the country is currently at $2.5 billion and predicted to grow to $40 billion by 2014.  Read Original Content

Antenna Software provides a complete cloud-based enterprise mobility suite that enables both IT pros and business executives alike to create and manage mobile apps, websites and content across the entire business.  This newsletter is sponsored in part by Antenna Software.

Results of an Australian survey by Good Technology indicate that 88 percent of respondents admit to working outside of regular hours on their mobile device.  Read Original Content

Australian firm Handset Detection has developed technology that allows customers to find out which mobile devices are accessing their websites, and now customers can do so locally by installing the system on their own servers.  Read Original Content

Mobile Expert Video Series: Jeff Wallace

How does a large multinational company think about and develop an enterprise-wide mobile strategy?  That is the question I asked mobility expert Jeff Wallace - listen to his answer here.


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Kevin Benedict, Head Analyst for SMAC (Social, MOBILE, Analytics and Cloud), Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Strategic Enterprise Mobility Linkedin Group
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Michael King

This week I am in beautiful Silicon Valley in California where I met up with, and had the honor of interviewing Michael King, former Gartner mobility analyst and now Director of Mobile Strategies with up-and-coming mobility vendor Appcelerator.  In this segment of Mobile Expert Video Series, we discuss the concept of BYOA (bring your own apps), and the criteria he used when looking for a mobility vendor to join.


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Kevin Benedict, Head Analyst for SMAC (Social, MOBILE, Analytics and Cloud), Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Strategic Enterprise Mobility Linkedin Group
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobility News Weekly-Week of October 7, 2012


The Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read M2MNews Weekly

In a survey conducted by Virgin Media Business, more than a third of CIOs in the UK believe that Apple will eventually gain the upper hand over Samsung in the battle over being the preferred business device. Read Original Content.

Depicting the shifting trend in market, around 32 percent of smartphone users shop using their mobile handsets, according to a recent report by communication agency Havas Media's mobile marketing network Mobext India. Read Original Content.

Despite the excitement surrounding the new iPhone, the volume of new smartphone shipments is lower than expected. NPD DisplaySearch downgraded its 2012 forecast of new purchases from 220-230 million to 177 million. The volume of replacement phones, however, is expected to increase as new smartphones enter the market. Read Original Content.


Mobile Health News Weekly-Week of October 7, 2012


The Mobile Health News Weekly is an online newsletter made up of the most interesting news and articles related to mobile health that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read M2MNews Weekly

The global patient monitoring systems market has been forecast to increase at a compound annual growth rate of 6.04 percent over the period between 2011 and 2015. Read Original Content.

Preventice has found that about 2.2 million patients globally are using wireless monitoring, a figure estimated to approach 5 million by 2015. The company also said the global patient monitoring market will reach $9.3 billion by 2014. Read Original Content.

The mobile health industry is expected to grow from $1.7 billion in 2010 to $5.7 billion in 2015, according to estimates from Dallas-based market research firm Parks Associates. Read Original Content.

Antenna Software provides a complete cloud-based enterprise mobility suite that enables both IT pros and business executives alike to create and manage mobile apps, websites and content across the entire business.  This newsletter is sponsored in part by Antenna Software.

According to New York-based market research firm, GlobalData, the worldwide mobile healthcare market in 2011 was around $1.2 billion, the MH reporter wrote. By 2018, it is poised to hit $11.8 billion. Read Original Content.

Mobile Expert Video Series: Sahara Alexis

This week I am in San Ramon, California and had the privilege of meeting with and interviewing mobility expert and Cognizant Mobility's Head of Advisory Services, Sahara Alexis.  Sahara racks up the frequent flyer mileage meeting with large enterprises around the world and talking about mobile strategies.  What a strange job.



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Kevin Benedict, Head Analyst for SMAC (Social, MOBILE, Analytics and Cloud), Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Strategic Enterprise Mobility Linkedin Group
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Determining Anticipated ROIs for Enterprise Mobility


Over 90% of companies today believe enterprise mobility is "very important" to "critical" to their company’s future success according to a recent study I completed.  Yet identifying ROIs is still a major challenge.  It seems intuitively people recognize enterprise mobility is a revolution that will change competitive landscapes, but they are still unsure as to exactly how it will impact their company.

I propose that we as individuals understand how mobile technologies have changed our own lives, and  believe the same will happen in our businesses.  The challenge is that mobile technology can provide big changes - real-time data, real-time visibility, real-time analytics, real-time alerts and notifications, real-time KPI monitoring, real-time workforce tracking, real-time job status and real-time schedules, unified and 360 degree views of our operational areas, etc, and these capabilities can change entire processes, businesses, industries, service level agreements, customer interactions, and entire business models.  How do you measure that?

These are big changes that will take some study to fully understand their impact on each of our own unique industries and markets.
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Because enterprise mobility can impact everything about a business, the business must work with the IT teams to determine anticipated ROIs and mobile strategies.  How do you measure competitive advantages and better, faster decision making?  How do you measure the anticipated impact of providing better and faster customer service?  How do you measure doing business at a faster tempo with mobile technologies?


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Kevin Benedict, Head Analyst for SMAC (Social, MOBILE, Analytics and Cloud), Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Strategic Enterprise Mobility Linkedin Group
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict