2015 Enterprise Mobility Events Announced

I will be attending these!!!

nGage Events Announces 2015 Event Dates For Award Winning M6 Mobility xChange, M-Enterprise Boston and M-Enterprise Canada. 

Scarborough, ME November 10, 2015 -- nGage Events announced it has added two mobility summits to its mobile events portfolio. The award winning M6 Mobility xChange is scheduled for May 17-19, 2015 at the Park Hyatt Aviara in Carlsbad, CA and the second year M-Enterprise Summit Boston will be held October 19-21, 2015 at the Seaport Hotel in Boston, MA. New to the portfolio is M-Enterprise Canada which will take place October 27-29, 2015 in Toronto, Canada.

nGage Events believes strongly that the future of B2B mobile events is focused, appointment-based, hosted summits. Our mobility summits bring together C-Suite, Vice Presidents, Directors of Mobile Strategy, IT, Field Workforce, Architecture and Operations professionals from major organizations to learn how to use mobile technology to increase productivity, profitability, and improve customer service and experience. Sponsors are able to engage directly with these decision-makers looking for mobile solutions. The goal is to make the event an absolute "win-win" for both the attendee and the sponsor.

"M-Enterprise brought real world experiences and best practices to an audience that was looking to get to the next level with their mobile investment. It provided an incredibly valuable opportunity to learn not just what it takes to drive mobile adoption in the enterprise, but also what it takes to create business processes and experiences that can change the game for your business."- Michael Gilfix, Director, IBM, Enterprise Mobile Product Management

"In 2011 we launched Mobility xChange as the platform for our enterprise summits. We started with one vertically aligned summit in the Enterprise Mobility space, and due to the success of that event we have expanded in 2015 to three venues with future growth plans.  Mobility has become instrumental in increasing the efficiency of customer interaction regardless of industry and we have seen enterprises develop new business models, moving away from legacy approaches in IT.  We continue to see our events as an effective platform for end users and solution providers to meet, create deal flow and discover further how mobility can be the ultimate business driver for their organizations.", commented Paul Samargedlis, Senior Vice President at nGage Events.

In its fifth year, the M6 Mobility xChange is the longest running hosted enterprise mobility summit focused exclusively on bringing an executive audience together to discuss strategy, policy, and solutions to advance their business objectives. M6 has become the must attend platform in driving mobile investments and propelling growth of the global enterprise mobility market. M6 invites 125-150 select attendees and focuses on six key vertical segments: Banking, Finance Services, & Insurance; Retail & Point of Sale; Healthcare; Manufacturing & Automotive; Energy & Utility; and a Cross Vertical Segment.

"A lot of other events that I attend are more vendor fair organized and what's different and nice about M6 is you get a 1:1 connection with a number of people in the industry as well as end users in the industry, and that's the benefit to M6 compared to other tradeshows."- Adam Stein, Vice President, Mobile Solution & Product Marketing, SAP

Unlike M6, M-Enterprise Boston and M-Enterprise Canada take a horizontal approach to mobility, bringing in the same senior level of qualified decision-maker attendees and leading suppliers. The continued success of M6 along with requests from sponsors to provide this effective business forum more than once a year, has pushed nGage Events to expand to three separate events. The overall portfolio enables sponsors to connect with over 275 qualified attendees throughout 2015.

"At our 2014 mobile events, business leaders discussed the challenges and shared their wisdom on opportunities they experienced in going mobile. In 2015, we're going to explore building the strategy and technical implication requirements for building apps that matter. We'll also look at how companies are using IoT, wearables, big data and new analytics tools to reinvent business and drive competitive advantage.", commented Conference Chair Maribel Lopez, Founder, Lopez Research LLC.

"The M-Enterprise Summit was a very rewarding experience and I was able to make numerous connections with people across multiple verticals. The mobility landscape is consistently changing and for us to stay ahead of the curve we need to bounce ideas off of each other and think outside the box. It was a very well executed event and I look forward to coming back next year!"- George McQuillister, Principal IT Architect, Mobile Operations Support, Pacific Gas & Electric Company

Enterprise mobility is complex and continues to challenge organizations as they try to keep up with rapid advancements.  Developing a strategy and making the right decisions is a major challenge for IT executives. Our events are not exhibitions or traditional conferences, but focused world-class networking and business information exchanges designed to help IT executives overcome challenges.

For more information on attending or sponsoring any of nGage Events enterprise mobility summits please contact Spencer Bisgaard at sbisgaard@ngagevents.com or 503-747-0638.

About nGage Events
nGage Events is the leading producer of host based invitation-only business events. Our events bring together leading suppliers with qualified decision makers in an exclusive and intimate environment. Our 1:1 appointments, case study presentations, boardroom meetings, and networking opportunities provide a unique business experience to maximize our clients' time and productivity. The team has successfully produced over 200 events across all market sectors using this distinctive format which guarantees access to key contacts in a private setting, fosters new relationships, improves existing ones, builds partnerships, and accelerates the sales process. Other nGage Events include DataCenter Insights, Wealth Management Insights, Design Connections and Inkjet Summit. For more information please visit www.ngagevents.com.

Marketing Contact: David Pesko; dpesko@ngagevents.com

Copyright 2014 nGage Events. All rights reserved. Reproduction or reuse of nGage Events materials is strictly prohibited.
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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Subscribe to Kevin'sYouTube Channel

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interviews: Red Hat's Mike Piech

On September 18, 2014 Red Hat announced their acquisition of mobile platform vendor Feedhenry. Red Hat was an unexpected, but intriguing company to reach out and snag one of the most popular up and coming startups in the enterprise mobility market.  I immediately reached out to Red Hat to learn the strategy behind the acquisition and this interview is the results.  Enjoy!

Video Link: http://youtu.be/wSa0NUqfPYk?list=UUGizQCw2Zbs3eTLwp7icoqw

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Subscribe to Kevin'sYouTube Channel

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

How Portugal's Age of Discovery is Related to Enterprise Mobility

Lisbon, Portugal

This week I had the good fortune of spending time in Lisbon, Portugal.  I met with several hundred business men and women at a mobility event in Microsoft's auditorium in Lisbon, at banks and with mobile network operators where we discussed digital transformation, enterprise mobility, IoT and mobile strategies.  In preparation for these discussions I did some homework.  Here is what I learned about Portuguese history and how it relates to digital transformation and enterprise mobility.

The Portuguese developed innovative sailing technologies and navigational skills in the 15th-century that enabled ocean-going ventures, where before most ships stayed within sight of land or took very short excursions. Portugal's Vasco da Gama (among others), using these innovations and skills, sailed south and east and ultimately reached India in 1498.

As a result of reaching India and exploring trading opportunities, the Portuguese were able to corner the profitable trade in eastern spices by displacing their competitor, Venice, who had a long established monopoly on a land-route for bringing spices to Europe.  Portugal transformed and optimized supply chains and logistics which gave them a giant competitive advantage!!!  They opened new markets and trading routes, globalized and took advantage of economies of scale.  For over 100 years the Portuguese had no European rivals on these long sea routes round Africa.

What were these innovations that enabled Portugal to develop such a competitive advantage?

1. They thought bigger and more strategic
2. They explored new technologies and invested in the winners
3. They recognized the value of innovation
4. They recognized the value of opening new markets
5. They recognized the value of globalization
6. They recognized the value of optimizing existing business processes, logistics, supply chains, etc.
7. They recognized strategic global economic opportunities
8. They understood the value of navigation technologies and how they could optimize routes and logistics
9. They developed a navigation school to scale these skills in order to better compete globally
10. They invested in advanced naval architectures to enhance ocean-going capabilities
11. They invested in the knowledge of astronomy to enhance navigation skills

The Portuguese were able to establish sea routes round the Cape of Africa, which enabled Portugal to undercut the Venetian trade with its multiple layers of middlemen, slow and risky deliveries, and costly and inefficient transportation.  Seemingly overnight Portugal had a competitive advantage gained by being able to sail large ships, across oceans, carrying huge loads, great distances, efficiently.  These capabilities transformed markets, globalized, opened new sales channels and displaced competitors.  These transformations sealed the fates of two nations.

Technology has been shaking things up for millenniums!  Today mobile technologies are transforming markets in much the same way.  Here are some comparisons for your consideration:

• The ability to use turn-by-turn navigation transformed the GPS device market and helped optimize routes and workforce utilization.
• Mobile devices and apps transformed field service work. 
• Smartphones with powerful cameras killed Kodak and most stand alone digital cameras.
• Mobile apps for banks are quickly reducing the need for branches.
• Mobile apps and mobile browsing killed Blackberry
• Mobile apps for insurance claims are reducing the need for claims adjusters and optimizing claims processing.
• Web and mobile technologies are changing the way education is provided.
• Mobile apps for research and shopping are impacting retail stores.
• The ability to read books and watch movies and to listen to music on mobile devices eliminated the need for video stores, record stores and bookstores.
• Mobile and IoT technologies are in the midst of transforming healthcare 

What lessons can we learn from the Venetians who lost their businesses to Portuguese innovation? No matter how secure your position in the market seems to be, competitors are innovating and looking for opportunities to jump ahead of you.  Your company should be that innovator!

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Subscribe to Kevin'sYouTube Channel

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Digital Devastation in the Mobile Hardware Market and Emerging Trends

HP's PC and laptop division missed the emergence of the smartphones and tablets markets.  They must now pay the penalty and split into two separate companies which will need to seek new paths. Over the past few years, the list of mobile device losers has grown from Ericsson, HTC, Motorola, Psion, BlackBerry, Nokia, and now it looks increasingly like Samsung will join that list.  Dell returned to being a private company in large part as a result of missing the mobile device market. What can we learn from these casualties of digital transformation?

I think it is very difficult for hardware manufacturers to understand that successful products are not just the results of better storage, memory, processing power, screens, cases, radios, keyboards, etc., but about people, lifestyles, experiences, simplicity and ecosystems.  The way people live, interact, communicate, consume entertainment and find fulfillment are all contributing factors to the success of technologies today.

Developers are busy people with limited resources.  They want to develop for the largest potential markets.  This market turned out not to be gadget geeks, but music lovers.  Music lovers who became amateur photographers, and then mobile app consumers - i.e., us.  Who knew?  Steve Jobs.

It was a digital transformation where physical items were being digitized and made available through new and innovative Internet-based digital sales channels - App Stores.  App store usage, functionality and design were not what hardware engineers spent their days thinking about.  It was someone else's job - Steve Jobs.

I have to imagine Steve Jobs, a few years back, asking himself over a vegan meal, or a glass of green organic vegetable juice, "What things in our day-to-day life can be digitized, and how will it change the world?  This was unlikely the line of questioning the average electrical engineer or computer scientist in Finland, Dallas, Waterloo or Taiwan were asking themselves.

The competitive field has now moved beyond hardware and digital Internet-based marketplaces.  It is now about interacting closely with customers and markets to provide hyper-personalized services tailored for each individual.  How is this accomplished?  Read Malcolm Frank, Paul Roehrig and Benjamin Pring's book on Code Halos or visit the Future of Works website at http://www.futureofwork.com/codehalos.  It is about providing incredible user experiences based on knowledge (collected and analyzed data, i.e. Code Halos) about the customer's preferences and history.

Here is how I see it:

1. Enterprise hardware and industrial grade gadgets sold through brick and mortar markets which then morphed into consumer lifestyles devices, application ecosystems and digital markets.
2. Each of these trends generated exponentially more data that are now increasingly analyzed for "meaning-making" and used to provide more intimate levels of hyper-personalized experiences.  These experiences are highly addictive and increasingly mobile.  We crave them and will spend our money with businesses that give us personalized experiences and spoil us. Consumers will quickly recognize the difference between companies with an effective "Code Halos" strategy and those without.  Consumers will spend their money with those that effectively and transparently use "Code Halos" to give us what we individually want.
3. Hyper-personalized user experiences require a different level of IT infrastructure - a real-time IT infrastructure.  An increasing amount of commerce, research and shopping is conducted on mobile devices and this requires new and different real-time IT infrastructure to support mobile applications.  In a recent survey I conducted with over eighty participants, 77% said their current IT environment is inhibiting or limiting mobile strategies and plans.  82.7% said mobile app support would force them to make major investments in their IT infrastructure.  Over 70% answered that having optimized mobile applications and user experiences were "important to very important" for their company's future success.  

Making the transition to a real-time IT environment and infrastructure is BIG!  How much will it cost to support this Code Halos supported, hyper-personalized, mobile first IT infrastructure and environment?  61.7% said it would have a "Significant to Huge" impact on their IT budget.

It is critical for companies to take an inventory of their IT environments and to learn what it will take to digitally transform their businesses into a real-time, mobile first enterprises.  Budgets will and should be impacted.

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Subscribe to Kevin'sYouTube Channel

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

10 Steps to Implementing Big Data and Code Halo Strategies

Tactics without strategy are dangerous. ~ Robert Leonhard

In the new book titled Code Halos the authors and Cognizant thought leaders, Malcolm Frank, Paul Roehrig and Benjamin Pring, propose that data is the new competitive arena for businesses.  Winners in this competition are those that can collect, aggregate, analyze and react in real-time to data in a manner that drives improved customer interactions and engagements.

In another recent book titled, Digital Disruption: Unleashing the Next Wave of Innovation, author James McQuivey's writes that competition in business is rapidly moving to a “focus on knowledge of and engagement with customers.” Data is being used to shape and personalize real-time interactions and engagements.  Companies are beginning to understand this.  They understand that "code halos" (people’s digital footprint, the online data about preferences, history, activities, etc.) has great value.  This data is the key to personalizing user experiences across all formats.

Businesses are interacting with their markets in a wide range of new and different formats today including traditional media, websites, mobile apps, call centers and in brick and mortar establishments.  The concept of omni-channel is widely used to mean the ability to interact and engage in real-time with customers and prospects across all of these formats.  The capability to effectively support omni-channel requires a lot of thinking, planning and purposeful design.

Businesses today are responding by developing comprehensive data-driven strategies.  These strategies acknowledge the requirement to better understand the needs, preferences and histories of their prospects and customers, so they can provide personalized and optimized user experiences that lead to more sales and happier and more loyal customers.

How do you implement a Code Halos strategy?  The following are some of the key questions that need to be considered when developing a strategy:

1. What data, if we had it, would help us understand and offer our prospects and customers an enhanced user experience on their smartphones or tablets that would lead to more sales, better customer service and an improved user experience?
2. What are the best and least intrusive ways to collect the data?
3. How do we ensure that data is collected in a manner that is acceptable to our market?
4. How can the data be used to trigger an improved user experience?
5. How do we find business meaning in the collected data?
6. How can aggregating seemingly unrelated data sources lead to useful new discoveries? 
7. How can data from sensors (Internet of Things) add value to our analysis and other data sources?
8. How can public and private databases be aggregated with "patterns of life" analysis and demographic data to discover new consumer insights?
9. How can we collect data in real-time, analyze it and respond quickly enough to be useful in a mobile first world?
10. How can these newly discovered business-meanings impact real-time interactions with prospects, customers, partners and employees?

Finding, collecting, integrating and analyzing a person's "code halo" represent a lot of work for an IT organization.  It takes strategy, budgets, resources and planning.   This is the kind of effort that deserves the full attention of the C suite

The following questions and survey answers (Real-Time Mobile Infrastructure, July 2014) from over eighty participants exposes some of the weak areas that hinder or limit Code Halos implementations:

1. Do you (or your clients') have IT systems that are too slow or incapable of supporting real-time mobile app requirements?  83.9% answered YES.
2. Will your (or your clients') IT environment and back-end systems prevent you from delivering an optimized mobile application experience?  43.2% answered YES.
3. Are your (or your clients') mobile strategies and plans inhibited or limited because of the current IT environment, infrastructure and/or design?  77.7% answered YES.
4. Which components of an end-to-end mobile solution cause the most performance problems (involving mobile apps)?  Here are the top three answers in order of how problematic they are: Back-end systems, Internet connectivity, APIs and integration design and performance.
5. How important will having optimized mobile applications and user experiences be to the future success of your business? 72% answered "very important" to "critical."

Legacy IT infrastructure, architecture and design are preventing companies from optimizing Code Halos strategies today.

Mobile and Code Halos’ strategies are pushing companies to review their IT environments and to analyze how they must change in order to support a mobile first and data driven world that thrives on real-time hyper-personalization of mobile experiences.  The competition is fierce.  Legacy and problematic systems must be updated, upgraded or replaced in order to support the real-time requirements of today’s mobile and always connected world.

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Application Testing - Behind the Curtains, Part 3

This is Part 3 in a three part series on the subject of automated mobile application testing.  In this segment we explore how automated testing in integrated into agile development methodologies, processes and much more.  Enjoy!

Watch Part 1 - http://mobileenterprisestrategies.blogspot.com/2014/09/mobile-application-testing-behind.html
Watch Part 2 - http://mobileenterprisestrategies.blogspot.com/2014/09/mobile-application-testing-behind_23.html

Video Link: http://youtu.be/eI8QRgGgaYw?list=UUGizQCw2Zbs3eTLwp7icoqw

"Why Apps Fail" Report:
http://info.perfectomobile.com/wpr-why-apps-fail.html?utm_source=mes&utm_sfdcid=701D0000000zR1C

Sept 30. Webinar - 5-Star Wars: 3 Mobile Testing Strategies to Ensure a 5-Star App and Prevent “Users From Striking Back!”
http://info.perfectomobile.com/2014-09-30-5Star-Wars-Registration.html?utm_source=mes&utm_sfdcid=701D0000000zPte

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interviews: AnyPresence's Kristian Meier

The enterprise mobility space has been evolving quickly over the past 24 months and the category of solutions called MBaaS (mobile backend as a service) has emerged as one of the winners.  Within this category are many different strategies for supporting enterprise clients, and in this interview with AnyPresence's mobile expert Kristian Meier we learn their approach and strategy.  Enjoy!

Video Link: http://youtu.be/W91WaDYZ7Y4?list=UUGizQCw2Zbs3eTLwp7icoqw


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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Video Comments: Kevin Benedict on Real-Time Enterprise Mobility Infrastructure

In this segment of "Video Comments" I discuss our latest research findings on the challenges companies are facing supporting real-time mobile applications.  Many of us recognize that legacy systems, architectures and infrastructures were not originally designed for real-time mobile application support, but how big of a problem is it?

Video Link: http://youtu.be/sstz_C1cAcw?list=UUGizQCw2Zbs3eTLwp7icoqw

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview: Oracle's Suhas Uliyar

Oracle took their time jumping into the enterprise mobility market, but in 2014 they have come on strong with an enterprise centric approach focused on scalability, security and enterprise-class performance. In this interview, Oracle's Suhas Uliyar, VP of Mobile Strategy and Product Development shares their views on strategy, trends and developments.  Enjoy!

Video Link: http://youtu.be/sUIMkM0Uu9c?list=UUGizQCw2Zbs3eTLwp7icoqw


Watch additional Mobile Expert Interviews here - http://mobileenterprisestrategies.blogspot.com/p/mobile-expert-videos.html.

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Kevin Benedict

Writer, Speaker, Senior Analyst

Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile and Digital Transformation on the Mercy Ships

Most of the interviews and articles I publish here are on the relatively sterile topic of technologies, industry trends and business strategies. That is not to say they are uninteresting, just absent of a human interest perspective.  This article and interview is not one of those.  I had the privilege of hosting and interviewing Susan Parker, Executive Special Projects with the Mercy Ships (www.MercyShips.org) in Boise this weekend.  She has lived and worked on the Mercy Ship for over 27 years and has volumes of incredible stories to share.  The Mercy ship is a hospital ship with over 400 staff providing special surgical care, at NO cost to the patient, along the Western coast of Africa.

What follows are two videos.  The first is a brief overview of the work that the Mercy Ships accomplishes and the second is an interview with Susan that I recorded this week on the digital transformations she has witnessed in her 27 years on the ship, and how mobile technologies and digital transformation have changed the way they operate the ship, raise funds and care for more patients. Enjoy!

Video Link: http://youtu.be/qu73D_VCB1w



Video Link: http://youtu.be/LBF5SVkpJ5o?list=UUGizQCw2Zbs3eTLwp7icoqw


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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview: Cognizant's Bibhakar Pandey

In the world of mobile security solutions there are cloud-based, on-premise, off-the-shelf apps and bespoke (custom for North Americans) solutions that can be tailored to an enterprise's unique requirements.  In this segment of our Mobile Expert Interview series I interview mobility expert Bibhakar Pandey on how his TruMobi venture at Cognizant approaches mobility.  Bibhakar proposes that mobility should be approached holistically and with the enterprise's mobile strategy in mind rather than by analyst created categories. Enjoy!

Video Link: http://youtu.be/8mBdEKTKbhw?list=UUGizQCw2Zbs3eTLwp7icoqw



Watch more Mobile Expert Interviews here -  http://mobileenterprisestrategies.blogspot.com/p/mobile-expert-videos.html.
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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile App Design Is Irrelevant - Latest Research

Your mobile app design is irrelevant if your back-end systems can't support the real-time requirements of the user. 

A recent report* by CIO Strategic Marketing Services states that most customer and employee mobility applications are integrated with back-end systems.  Although that is not necessarily a surprise, it is useful to see the average number of apps that are connected to different back-end systems.  Here are the numbers from the survey.

Question: How many of your company's mobile apps for both customers and employees integrate with the following back-end systems? (average number of apps)

• 4.8 apps per survey participant connect to a CRM systems (including sales, customer service and marketing)
• 4.8 apps per survey participant connect to an Ecommerce system
• 4.6 apps per survey participant connect to an ERP (including project management system)
• 4.4 apps per survey participant connect to a supply chain, logistics or operations system
• 4.0 apps per survey participant connect to a document management system
• 3.7 apps per survey participant connect to an accounting and/or financial system
• 3.6 apps per survey participant connect to an HR (human resource) system

In my recent survey, Real-Time Mobile Infrastructure, eighty participants identified that back-end systems were causing real headaches for mobile app developers.  Here are a few of the questions and their results from the survey:

Question 1: Do you (or your clients') have IT systems that are too slow or incapable of supporting real-time mobile app requirements?  83.9% answered YES.

Question 2: Will your (or your clients') IT environment and back-end systems prevent you from delivering an optimized mobile application experience?  43.2% answered YES.

Question 3: Are your (or your clients') mobile strategies and plans inhibited or limited because of the current IT environment, infrastructure and/or design?  77.7% answered YES.

Question 4: Which components of an end-to-end mobile solution cause the most performance problems (involving mobile apps)?  Here are the top three answers in order of how problematic they are:

1. Back-end systems 
2. Internet connectivity
3. APIs and integration design and performance

Question 5: How important will having optimized mobile applications and user experiences be to the future success of your business? 72% answered "very important" to "critical."

What is the bottom line?  Although it is often more fun and interesting to talk about innovative user experiences and app designs, the foundation for supporting real-time mobile applications must be in place first.  Without back-end system and IT infrastructures that can support a "real-time" environment, you are just putting lipstick on a pig, as we say in Boise, Idaho.

These are the kind of challenges and topics I cover during my Analyst Briefings and Mobile and Digital Strategy workshops.  If your company would benefit from a workshop contact me here to discuss.

*Survey of 414 executives at midsize and large enterprise organizations worldwide
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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Oracle Buys Toa Technologies Enhancing Mobile Solutions for Field Services

So that is why the Toa Technology team canceled my Google+ Hangout interview with them last week.  They were getting purchased!  

Toa Technologies is a very successful cloud based provider of field service management solutions that is heavily involved in mobile technologies.  They had been accumulating a stellar team and was regularly announcing sales deals with companies that had thousands of service technicians working in the field.  That is precisely why I wanted to interview them!

I am impressed with Oracle's aggressive launch into mobility in 2014.  They were late to the game, but are really stepping up.  A few months back I wrote an article (http://mobileenterprisestrategies.blogspot.com/2014/05/oracle-mobility-emerges-prepared-for.html) about Oracles latest moves into enterprise mobility.

Here is the press release on the acquisition: http://www.oracle.com/us/corporate/press/2254950

Oracle today announced that it has signed an agreement to acquire TOA Technologies (TOA), a leading provider of cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.

TOA’s Field Service SaaS enables modern enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations. TOA’s customers have more efficient field service operations, lower costs of delivering field service, and deliver a superior customer experience.

TOA’s solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone.

Oracle Service Cloud, part of Oracle Customer Experience Cloud, is an industry-leading platform for online customer service, cross-channel contact center, knowledge management, and policy automation. Oracle ERP cloud solutions help accelerate productivity, allocate resources, and provide on-demand information access.

Oracle Service Cloud and Oracle ERP cloud solutions combined with TOA will empower innovative customer service organizations to drive operational efficiencies while bolstering customer satisfaction and exceeding service expectations through personalized service.

More information on this announcement can be found athttp://www.oracle.com/toatechnologies.

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

The Real Challenge of Mobile Apps is Real-Time

Can you imagine a scenario where you ask Apple’s Siri a question, and she says, “Can I get back to you in 5 minutes?”  Wouldn't that be irritating?  Information and requests for information have a shelf life. The information is requested at a specific time for a reason.  If you send me the information in 5 minutes I have probably moved on to something else.

In a recent survey I conducted with 79 participants involved in mobile technologies and projects, 83.7% said they or their clients' have IT systems that are too slow or incapable of supporting real-time mobile application requirements. That is a problem.

Many organizations are facing a challenging time supporting the real-time data requirements of mobile applications.  They are recognizing that significant work needs to be done inside their complex IT environment to ensure that data queries and reports can be produced instantly for use on mobile applications.  In many organizations upgrading and enhancing their IT ecosystem for mobile applications represents a major investment.  This is driving increased interest in cloud based solutions that often use newer and faster processes, designs and architectures.

Speed of response is important to the mobile user experience.  The speed in which your IT environment can support mobile applications is a competitive differentiator.  As more applications incorporate location, predictive and context aware elements, the speed of supporting IT systems will become even more important to the end user.  No one wants a turn-by-turn navigation system giving driving instructions that are delayed by 30 seconds, “You should have turned back there,” is not an acceptable response for most of us.

Retailers are also increasingly interested in interacting with onsite shoppers via mobile devices.  They want to recognize you, your shopping habits, past purchases and preferences and today’s shopping needs all while you are browsing their aisles.  This requires the ability to collect appropriate data, query databases and share relevant information with both the shoppers and the staff in the store so the customer’s experience is enhanced and the sales optimized.

None of this happens by accident.

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Apps, Code Halos, the Sharing Economy and Trustonomics

I love receiving gifts in the form of new insights!  It doesn't matter if others received the same gift years ago and I am just getting it now.  If it is new to me, I get excited.  It is like waking up in the morning and discovering a new room in your house.  I read an article by Thomas Friedman in the New York Times this weekend titled, "And Now for a Bit of Good News."  The subject of the article was the new "sharing economy," think Uber, Lyft, Airbnb, etc.  In the article, Friedman calls Airbnb a "Trust Platform."  To me, this weekend, this term was a gift.  He is so right.

I have used Airbnb many times when traveling with my family, and to date have been very pleased with our experiences.  Often the transactions are sizeable as I am reserving a home in a desirable location for a week.  I am engaging in a transaction of some size with a person I don't know, in a home I have never visited, most often in a foreign country using different currency, involving different laws and customs.  Why did I risk it?  I trusted the platform.

The travel and hospitality industry is experiencing an incredible amount of digital transformation already.  Hotels are competing for best mobile app experience, fastest broadband Internet connections, Apple device support in the rooms, and increasingly they are digitizing and mobilizing the check-in and check-out experiences to improve the user's overall experience and convenience.

Competition amongst business class hotels like Marriott, Hilton, Starwood etc., was traditionally focused around a certain quality of environment, convenience and a standardized experience for the business traveler.  Business travelers trusted the brands to provide them with their expected experience. In business and in travel there is enough inherent chaos.  The business traveler does not want additional chaos from their hotels.  They want a trusted experience.  I am speaking from personal experience.

Business class hotels have built their brands on trust.  They have invested heavily for decades in their "trust" level.  This "trustonomics" or the economic value of trust was substantial and represented a barrier to entry for start-ups.  I can imagine incumbents felt pretty secure in their position of trust and the trustonomics it represented.  Today, however, competing digital "trust" platforms are emerging.  The reputations that took incumbents decades and hundreds of millions to establish can be challenged by digital "trust" platforms seemingly overnight.

The trustonomics model in the travel and hospitality industry is changing all around us.  It will be interesting to watch how the incumbents respond.  Will they get defensive and attempt to minimize up-and-coming digital "trust platforms," or attempt to delay them through political lobbying and legal restrictions, or choose to respond with their own digital "trust platforms."

I wonder how much economic value "trust" really represents?  Although Airbnb is not targeting the hardcore business traveler today, the sharing economy and emerging digital "trust" platforms represents a major shift in the economic value of "trust" in this industry.  As both companies and consumers more effectively use data or "Code Halos" to build trust in each other, even more digital transformations will be expected.

Are there other industries where start-up "trust platforms" and effective "Code Halos" strategies will digitally transform the market and introduce a different trustonomics model?

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interviews: Mocana's John Aisien

Mobile security is a big deal.  The internet of things security is a big deal.  Internet security in general is a big deal.  In this interview we have the privilege of learning from mobility and security expert John Aisien, VP of Marketing and Corporate Development with Mocana.  Enjoy!

Video Link: http://youtu.be/fJmzK5_bCRo?list=UUGizQCw2Zbs3eTLwp7icoqw

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Interview: Feedhenry's Dr. Micheal O' Foghlu

In this segment of the Mobile Expert Interview series, I had the pleasure of interviewing Dr. Micheal O' Foghlu (pronounced Meehaul O Fowl Loo), but of course you already knew that.  His name actually has four accents above the letters of his name, but I don't know how to add those.  Sorry!  He is the CTO of the mobile platform company Feedhenry and has a lot of interesting insights to share.  Enjoy!

Video Link: http://youtu.be/td--FUaeJtc?list=UUGizQCw2Zbs3eTLwp7icoqw


It's time again for the annual State of Enterprise Mobility report.  A lot has changed in the enterprise mobility world in the past year.  Would you be willing to participate in the survey?  All participants will receive the final report for free.  Here is the survey link - http://survey.constantcontact.com/survey/a07e9hmymorhwv3wle0/start.

I will be compiling the results and writing the report in the month of August.

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Highlights from the Enterprise Mobility Focused Conference M6 Mobility xChange Last Week

If you were not fortunate enough to attend the M6 Mobility xChange last week in San Diego surrounded by smokey sunsets and wildfires, then you can catch some of the highlights here!

Video Link: http://youtu.be/3mebyK26O5k

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Notes from the M6 MobilityXchange Conference in San Diego

Benjamin Robbins, Jack Gold,
Rodney Johnson, Kevin Benedict,
Philippe Winthrop, Bob Eagan

I am learning a great deal from some of the most experienced mobility gurus in the business this week at the M6 MobilityXchange in San Diego.  Yesterday we discussed all kinds of new developments taking place in enterprise mobility.  Here are some of my notes from day #1.

• We are entering the age of wisdom - the result of many mistakes in enterprise mobility
• Maribel Lopez identified three phases of enterprise mobility, 1) Extend capabilities, 2) Enhance capabilities and 3) Transform your business
• Question to ask, "What is now possible with mobile devices that was not possible without?"
• Continued discussions around mobile devices with dual persona.  Select work persona, and all your apps and screens are configured for work.   Select personal persona and all your apps and screens are configured for personal use.  These could have different security settings, etc.
• Mobility is about creating "right time" experiences.
• Question to ask, "Why are my customers connecting at this moment in time?"  What is happening in their lives at this moment.  How can we enhance and support that moment.  Think landing at an airport and turning on your smartphone.  What may the customer want to know at this moment of time?  Where is Starbucks?  Where is my connecting gate?  Where is my airline lounge?  Where is baggage claim?  Don't wait for the user to select, make some predictions.
• American Airlines reported there are now more check-ins on mobile devices than on the web.
• The top mobile app users at American Airlines correspond to the top customers.  Invest in these customers.  They deliver the profits.
• Airlines are testing iBeacon/Beacon technology to help raise the quality of care for their best customers - read more about iBeacons here.
• Ford has developed the Ford Open XC open standard for interfacing with their cars' data.  I can image service companies offering to monitor all of your car's data and servicing your vehicle based upon the data received.
• Heard a new mobile security phrase today that made me laugh sophomorically, "sniffing your packets" hehehehe.

Stay tuned for Day #2.

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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

The Impact of Digital Transformation and Mobile Apps on Banking

The banks of today will not be the banks of tomorrow unless you're caught in the script of Ground Hog's Day ~ Kevin Benedict

Mobile apps are rapidly replacing branches as the customer preferred point of interaction with banks. Today, customers are choosing their banks based upon the quality of their mobile apps and the services that are enabled.   In recent customer satisfaction surveys, mobile apps were shown to play a significant role in keeping customers satisfied.

In addition, users today are seeking ways to consolidate their personal financial management tools and banking tools all in one application.  They would like a complete view of their personal finances.  The challenge today is these services are often providing by different providers with different apps.

In the following news excerpts from 2014, we can clearly see the impact mobile and online banking is having on banks.

RBS recently announced there has been a 30% fall in the number of transactions carried out at its branches since 2010.  As a result, they are shutting 44 branches across the UK. The number of online and mobile transactions has now surpassed those taking place in branches and ATMs.

Citibank Korea Inc., the South Korean unit of Citigroup Inc. announced it will close nearly a third of its branches, reflecting falling profits in the country and a shift to online banking.  The bank said it would cut the number of its branches to 134 from 190 over the next several months and enhance online services for mobile and tablet platforms.  Source: April 8, 2014 edition of the WSJ
Challenges - Digital Transformation and Banking

Senior bank executives view technology as the biggest cause of transformation to the industry (Source PwC, Retail Banking 2020: Evolution or Revolution). The problem is that executives are not confident about their preparedness for a technology-driven transformation.  Only 20% believe their organizations are prepared for this transformation.

The accelerating demands for mobile apps from business units and customers are triggering a tidal wave of disruption.  This disruption is a huge challenge for CIOs who must transition their banks’ strategies to align with the technology adoption rate of their customers.   

• 50 percent of respondents say their company does not have a mobile strategy. 
• Of those companies with a mobile strategy, 45 percent say it is not aligned with IT objectives
• 36 percent say it is not aligned with business objectives. 
• Tactics are overshadowing the development of long-term strategy.

Source: Ponemon Institute report titled The Changing Mobile Landscape in Financial Services

In addition to the technology related transformations, non-banks are entering into services once
reserved for banks.  For example, Wal-Mart has launched a service called Walmart-2-Walmart that allows customers to send money to other customers using the store’s network of more than 4,000 retail locations.  Source: http://www.bankinnovation.net/2014/04/walmart-enters-p2p-space/

Did you know that most traditional banks draw the majority of their income from loans?  Wal-Mart-housed banks, however, tend to draw more income from fees. Among the 6,766 banks the Journal looked into, just 15 had fee income higher than loan income.  Among those 15 were the top 5 banks operating through Walmart.  Yikes!  Those with low-incomes never get a break!

The world of banking is changing.  Today traditional banks must be innovating at the same rate as their customers are adopting technologies and changing their shopping and buying behaviors.  That is a huge task for those sitting on top of 40 year old mainframe systems not designed for a day of real-time and mobile interactions.


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Kevin Benedict

Writer, Speaker, Editor

Senior Analyst, Digital Transformation, EBA, Center for the Future of Work Cognizant

View my profile on LinkedIn

Learn about mobile strategies at MobileEnterpriseStrategies.com

Follow me on Twitter @krbenedict

Browse the Mobile Solution Directory

Join the Linkedin Group Strategic Enterprise Mobility

Join the Google+ Community Mobile Enterprise Strategies

Recommended Strategy Book Code Halos

Recommended iPad App Code Halos for iPads

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.