Crowdsourcing, Collaboration and Enterprise Mobility

I spent time with a company recently that identified one of their strategic initiatives for 2013 as being crowdsourcing.  Are you familiar with the term?  Here is Wikipedia's definition, "Crowdsourcing is the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people."

This company, we'll call ACME Inc., is purposely asking their employees to contribute ideas which are then reviewed, voted on, and the winners identified and rewarded.  I love it!  Now to be sure this is all very new to ACME Inc., but I applaud their thinking!  If employees know their ideas can make a difference and be recognized, and that actual thinking will be rewarded, then the sky is the limit on innovative thinking within a company!  All too often employees think only certain bestowed titles and roles in the company are paid to think, while the rest of the brain power in the company is put on sleep mode.

I am here to tell you - in the coming months, quarters and years, it's going to take all the brain power a company can muster to stay in front of the millions of competing digital disruptors as author James McQuivey calls them in his book Digital Disruption - read the WSJ review here.

With cloud based SaaS (software as a service) solutions available today, even the smallest companies can use world class CRMs, ERPs, SCMs, workforce management systems, finance and payroll systems on a monthly subscription basis.  This means your competition can appear overnight, unencumbered by your overhead, legacy IT systems, debt load, unionized workforce and benefit burdens.  If your company is going to be competitive in the market of the future, things need to change.

I also spent time with another company this month that had completed a POC (proof of concept) with a social collaboration platform.  I asked how the POC went.  The answer - not much happened.  There were no earth shaking discoveries or results to report.  Upon further questioning, the person shared that the social collaboration platform did not include a mobile app.  STOP the PRESS!  No mobile app?  Can you imagine Facebook or Twitter with no mobile app?  They wouldn't have anywhere close to the number of users as they do today.

Very few social networking users wait until they sit down and boot-up the desktop or laptop to become social.  Social is about being connected anywhere and everywhere.  You don't want to wait until later to update people and share your thoughts and ideas.  Social is all about immediacy, and immediacy is all about mobile.
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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Google Enterprise, Collaboration and Enterprise Mobility

I would invite anyone in an IT department buried in demand for mobile apps to first take a look at Google Enterprise http://www.google.com/enterprise/, before trying to develop everything yourself.  There are many mobile capabilities already available in the Google world which are free to individuals and available free or on a subscription basis for companies.  Here are a few of them:
  • Google Drive - Keep all your files, documents, spreadsheets, videos, photos, everything digital in a free secure cloud.  Access from any mobile or desktop device. http://youtu.be/wKJ9KzGQq0w 
  • Google+ - Strives to make sharing online, like sharing in person.  We at Cognizant have been using Google+ for many of our strategy groups and discussions.  I love it.  I use it for both work and personal.  I have specific "Circles" and "Communities" for work and personal.
  • Google Hangouts - This is a very powerful solution that let's you video chat with your team no matter where in the world they are located.  Share documents, videos, screens, presentations all while in a free Hangout.   Learn more about them here: http://www.youtube.com/embed/3pmSWh2BQco?cc_load_policy=0&hl=en&cc_lang_pref=en&autoplay=1
  • Google Hangouts On Air - Now broadcast your Hangouts -  I just recorded my first Google Hangout discussion with a group of mobility experts.  You can see it here http://youtu.be/GID7nRwhIIo, however, now you can broadcast Google Hangouts live through YouTube.  I will try that next.
  • Google Apps - I have also been doing a lot of work lately in Google Apps.  I have been collaborating with others on documents, spreadsheets and presentations through Google Apps.  Here is what I am most impressed by - you can collaborate on the same document at the same time and see exactly who is editing, and what they are editing in real-time.  Plus, you can start a Google Hangout inside a document so you can video chat with those that are editing.  See an example here - http://www.google.com/enterprise/solutions.html
  • Enterprise Controls - Google is rapidly adding enterprise controls to all of their solutions.  These enable you to integrate with enterprise LDAP (directories) and other things and control who is viewing particular documents and who is joining or able to join different "Circles" in Google Plus.  If you haven't read up on these enterprise controls in a while, it might be good to read this blog from Google - http://googleenterprise.blogspot.co.uk/2012/08/bringing-google-to-work.html.
I am a mobility analyst among other things, so I am always looking at these apps with enterprise mobility in mind.  All of the solutions and features mentioned above are already mobile enabled.  They already run on my iPhone, MacBook Pro and iPad mini.  I don't have to build any apps to get all of these enterprise social and mobile capabilities!

I am also a SMAC Analyst (social, mobile, analytics and cloud), so when I wear that hat, I am interested in how these Google Enterprise solutions are all deeply social and collaboration enabled, mobile, include analytics and all reside in the cloud.

Many companies are years behind and slow to support emerging technologies like mobility, cloud and the social business technologies.  They assume they have to build everything or pay millions of dollars to get these features.  You don't.  They are available today and much of it is free.

In addition, most companies are made up of many small departments, committees, projects and groups.  These small organizations are often dynamic, shifting and often short-term.  They never get a budget to support their collaboration efforts and mobility needs.  Google Enterprise can go a long way toward supporting these kinds of efforts.  Just saying...
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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Sahara Alexis, Part 4

In this short video interview, I ask Cognizant's Head of Advisory Services for Mobility, Sahara Alexis here predictions for enterprise mobility in 2013.  Enjoy!

Video Link: http://youtu.be/Igx9M-xaVPY


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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Google Enterprise, Mobility and Business Transformation at Woolworths

In my research on companies that are transforming themselves by adopting an integrated SMAC (social, mobile, analytics and cloud) strategy, I came across a recent blog article by the CIO of Woolworths Limited, Dan Beecham.  I will share some excerpts from it here.

Woolworths is an Australian company that was founded in 1924 in Sydney. Today Woolworths has more than 3,000 stores across Australia and New Zealand that span food, liquor, petrol, general merchandise, home improvement and hotels.  Last fall I had the honor of being invited to teach a SMAC strategy session for Woolworths at their beautiful campus outside of Sydney.

This is what Beecham said about their strategy, “We’ve decided to move to Google Apps and Chrome. Changing to a cloud-based suite of tools is a key part of our strategy to use technology to promote greater collaboration, productivity and effectiveness.”

Collaboration is one of those themes that I have been hearing a lot about recently from CIOs.  Companies are recognizing they need to listen more to their frontline employees, remote and mobile workers and customers.  Frontline employees and customers are the closest people to the real-world.  If you are trying to be agile, nimble and responsive to changing markets and consumer behaviors, then you had better be listening to the feedback in these areas.

In today’s world speed is everything.  Knowing when new trends are emerging, new markets are forming and where there are problems in the supply chain or in customer service is crucial.  You also need to know the sentiment of your employees and customers if you want to respond quickly.  Enterprise collaboration and social media listening and engagement are absolutely required.

Here is more from Beecham, “Over the next 12 months we will be rolling out Gmail, Google Calendar and Google Talk to the 26,000 staff in our national and state offices. This is the first phase of what we hope will be a company-wide transformation of our workplace technology.”

Transformation is happening in the retail space.  It is coming like a tsunami whether you want it to or not.  It will not wait for the next budget cycle or the completion of your three-year plan.

Beecham continues, “The move to Google Apps and Chrome builds on the successful roll out of Gmail and our ‘Tap to Support’ App on iPads to Woolworths supermarket store managers last year. The custom-made application, built on Google App Engine, helps our managers stay on the shop floor and focused on customers by allowing them to log a support ticket with our national support office in just one click rather than being tied to a PC in the back office.”

This is an excellent example of how enterprise mobile apps can change the way business is done.  Store managers are untethered from their offices and desktop computers and can now manage their store and provide better customer service from the frontlines in retail, which is with the customers.

In this next excerpt Beecham lists the benefits of working collaboratively, using cloud-based apps and from any mobile device.  “Soon more of our staff will be able to experience the productive and collaborative benefits of being able to work from any device, anywhere. Geographically dispersed teams, like our merchandising or state based workers, will be able to use Docs to collaborate in real-time.”

In my conversations with CIOs, we are no longer simply talking about developing clever mobile apps to help with expense reports, time sheets and work orders.  Today, we are talking about innovation, business transformation, new business processes enabled my mobility and collaboration.

To read the complete blog article from Dan Beecham click here - http://googleenterprise.blogspot.com/2013/04/report-from-down-under-woolworths-goes.html


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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Google Enterprise Shows Us SMAC in the Real World

For readers not yet familiar with the acronym SMAC, it represents social, mobile, analytics and cloud.  In this short video, Google demonstrates, through Google Enterprise, how companies can implement a SMAC strategy to improve the following:
  • Improve meetings and collaboration
  • Work better with mobile and remote team members
  • Speed up decision making
  • Improve company meetings
  • Better manage projects and share documents, presentations and spreadsheets
  • Secure data
  • Easily train new employees
  • Rapidly create new collaboration sites for new projects and initiatives
  • Reduce IT costs
  • Stay focused on your core business
  • Better support for mobile workers
  • Access data and content on any internet connected mobile device
  • More...
Video Link: http://youtu.be/vNJUL92y9wo



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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Sahara Alexis, Part 3

In this short video interview, I ask Cognizant's Head of Advisory Services for Mobility, Sahara Alexis, her opinions on BYOD, MDM, MAM and other strange acronyms related to enterprise mobility.  Grab some popcorn!

Video Link:  http://youtu.be/f60JuVWwm3A

Watch Part 1 - http://youtu.be/8vp1fhCBPyI
Watch Part 2 - http://youtu.be/QKyRDjYh64k


*************************************************************
Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Jeff Wallace Part 4

In this short video interview with Cognizant's Mobile Practice Lead, Jeff Wallace, we discuss the future of enterprise mobility, mobile strategies and the role of the cloud in enterprise mobility.  Grab some popcorn!

Video Link: http://youtu.be/dfZl7TWRYIc

Watch Part 1 - http://youtu.be/RaIsHhED1O4
Watch Part 2 - http://youtu.be/UrqiiUSuKeM
Watch Part 3 - http://youtu.be/ljeI4ahZBtw


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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Jeff Wallace Part 3

In this short video, recorded last week in San Ramon, CA, I ask Cognizant's Mobility Practice Leader, Jeff Wallace about his thoughts and opinions on the use of MEAPs (mobile enterprise application platforms) and MADPs (mobile application development platforms), their value and purpose.  Enjoy!

Video Link: http://youtu.be/ljeI4ahZBtw

If you missed Parts 1 and/or 2 of this interview, you can watch them here:


*************************************************************
Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Sahara Alexis, Part 2

In this short video I ask Sahara Alexis, Cognizant's Head of Advisory Services for Mobility, to explain Mobile COEs (Centers of Excellence), their value and how they should be organized.

Video Link:  http://youtu.be/QKyRDjYh64k

Missed Part 1 of this interview?  Watch it here!



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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Expert Video Series: Sahara Alexis, Part 1

In this short video recorded last week in San Ramon, CA, I interview mobility expert Sahara Alexis on what makes an enterprise mobility project easy, and what makes it challenging.  She also explains the complexity involved in developing an enterprise mobility strategy.  Enjoy and grab some popcorn!

Video Link:  http://youtu.be/8vp1fhCBPyI
Watch Part 2 of this Interview here!



*************************************************************
Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict