Showing posts with label meap. Show all posts
Showing posts with label meap. Show all posts

Interesting SAP Mobility Discussion Highlight

In the comment section of the article SAP Mobility Challenge, Part 4 there is an interesting discussion that I wanted to highlight for those that may have missed it.

***Comment 1

Kevin,

I agree about the small custom mobile solutions for small number of users. Usually such projects have high ROIs based on the urgent business needs. However, this is what happened in the past 10 years in the absence of a successful SAP mobility strategy and solutions.

Currently, companies look for company wide mobility strategy which covers most of the departments, or at least covers the main mobility requirements of the main business areas, which need it and prove to deliver high ROI. Based on different market researches and my own daily experiences, the trend is MEAP-based mobility solutions for mid and large size companies. Small companies still have the choice to continue using non-MEAP solutions like Sky Technologies.

Based on the definition of MEAP, vendors like Sky technologies don't deliver that category of mobility platform. MEAP requires middleware for many obvious reasons such as composition, data orchestration, performance... Instead, Sky delivers "innerware", which can be installed inside SAP, based solutions for SAP.

I admire Sky products for small companies. However, to get rid of the big troubles we had and still have on business mobility market, such companies will either have to merge with MEAP vendors or focus on small businesses, which are usually not the main group of SAP customers.

Best Regards,
Ahmed

***Comment 2

Ahmed,

You make some interesting points with regards to MEAP vendors, and I'd like to take the opportunity to discuss a little the Sky Technologies "inside SAP" approach to this. Although the Sky Technologies solution is delivered and implemented “inside SAP” this does not mean that the functions of the MEAP vendor middleware platforms has been ignored.

Using the “inside SAP” approach the Sky Technologies technology enables all of the key functions you describe (composition, data orchestration, performance, etc) to deliver SAP mobile solutions to global enterprises. This has been proven out over and over by the large number of global mobility deployments and customer references currently using Sky Technologies.

These large enterprise implementations understand that being “inside SAP”, the deployment, implementation cycles, ongoing maintenance and support are greatly simplified and lead directly to lower cost of ownership and greater return on investment.

I’d also like to take a moment to talk about “the middleware” requirements of the other major SAP mobility vendors. If we were honest the word “middleware” should be used in a plural form. These vendors require a highly complex landscape of middleware-upon-middleware in order to function. Not only do you have to implement the vendor middleware platforms, but this then has to be integrated with SAP via the SAP DOE Middleware platform. This leaves the mobile user many steps removed from the SAP process being mobilized.

By definition these other vendors mobilize their own middleware, with all of the associated duplication of business processes and rules in the middleware layer, and then attempt to integrate with SAP. In effect there are now at least two versions of the truth in respect of the business processes being mobilized. Sky Technologies maintains a single version of the truth - SAP, and truly mobilizes SAP.

Richard Ling, VP Technology, Sky Technologies
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Please add your thoughts and comments to this thread.

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Author Kevin Benedict
Mobile Strategy Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert
__________________________________
www.netcentric-strategies.com
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert. I work with and have worked with many of the companies mentioned in my articles.
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SAP Mobility Challenge, Part 4

I have been involved in managing enterprise mobility projects for many years and have noticed some trends. The largest number of mobility projects within a company are not large enterprise wide projects but smaller departmental and business process specific projects. These often involve only 25-100 users. I have also been involved in projects with 500-3,000 mobile users as well, but there are far less of these. The small size and specific requirements of these smaller mobility projects cause many SAP mobility partners serious challenges.

Small mobility projects are often very important to a specific department. The success of the department can be dependent upon the implementation of a mobile application that helps them do more with less. The department manager will be very keen to find a mobile application that meets their specific requirements. They often have completely unique requirements that are hard for a mobile software vendor to develop and then leverage with other clients. They also have smaller budgets. As a result mobility projects for 25 users are often custom development projects and can cost the same amount to develop as a mobile application development project for 3,000 users. Examples of these types of mobility projects are:

  • Scaffold inspections
  • Disaster recovery missions
  • Bridge construction inspection project for a large engineering firm
  • Food processing inspection for a large CPG company
  • Hospital equipment sterilization and maintenance inspections
  • Hazardous waste inspection for a large engineering firm
  • Tire inspections on thousands of trucks and trailers for a large transportation firm
  • Weld inspection applications for a giant iron works company
  • Dairy farm and calf inspection
  • New car inspections after shipping

If the mobile application development project costs $500,000 USD to develop and deliver, then it only takes $167 per mobile user in savings and cost efficiencies to achieve a positive ROI if you have 3,000 mobile users, but $20,000 per mobile application user in cost savings and efficiencies if you have only 25 mobile application users. This makes it difficult for many MEAP and mobile application vendors to deliver a good ROI for small customized projects. Most mobile application or MEAP vendors focus on the $500,000 and higher projects. That leaves most enterprise mobility projects with limited options in the SAP ecosystem.

This is a challenge for mobile application vendors and the companies that require smaller customized mobility projects, but it is a big opportunity for mobile application and MEAP vendors that can figure out how to deliver these smaller customized projects cost effectively.

Some of SAP's mobility partners have solutions primarily designed to mobilize their own business applications, not custom SAP user requirements. It is the hundreds of smaller business processes that often fall between the cracks and cause the biggest challenges.

Sky Technologies is one of the Certified SAP mobility partners that provides a MEAP (mobile enterprise application platform) that can address the customized and often smaller business processes and mobility requirements easier than others. ClickSoftware is also vying for this role.

Related Articles:
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Author Kevin Benedict
Mobility Consultant, Mobile Industry Analyst and Web 2.0 Marketing Expert

**Full Disclosure: I am an independent mobility expert and Web 2.0 market expert and as such I work with, and have worked with, many of the companies mentioned in my articles.




SAP Mobility Challenge, Part 3

Systems Integrators represent a significant sales channel for SAP. Systems Integrators often have resources assigned to various SAP upgrades, integrations, customization and development projects onsite at a SAP customer's location. Often it is the systems integrators who first hear of upcoming sales opportunities and business requirements. SIs are very interested in SAP enterprise mobility (there is even a new Linkedin Group called SAP Enterprise Mobility) as it is seen as a major growth area. Here in lies the challenge.

Since as was discussed in Part 2 of this series, different groups within SAP are providing different mobile solution recommendations, the SI is going to be frustrated. They want to know specifically what mobile solution is recommended and where they can offer value by implementing it. The SI is not going to train on all possible SAP mobility solutions. They want to get trained on a mobile solution that has the maximum reusability across as many different SAP customers and business processes as possible to keep their costs as low as possible. They will not want to learn one mobile solution for EAM (enterprise asset management), another for workforce optimization and another for mobile CRM, etc.

Systems Integrators will want a MEAP (mobile enterprise application platform) that they can use broadly to design, develop, deploy and support mobile extensions to existing SAP business processes. In addition, once you start supporting field operations outside the four walls of the enterprise it is common that companies have unique business processes in place. Often these processes, methodologies and techniques provide competitive advantages. If the SAP customer wants to continue these practices then a customized mobile software application for field operations will be necessary. This necessitates a MEAP that can be used by the SI to develop powerful customized mobile applications.

Another challenge is that some of the mobile solutions recommended by various groups in SAP are focused on mobilizing the vendor's specific business applications and supported business processes, not necessarily SAP. You may have an architecture like the following, SAP=>Vertical Application=>Mobile Solution. This may be effective for the vertical application vendor, but does not help the system integrator that wants a MEAP that can be used widely across the entire SAP environment where there are a multitude of business processes and customization requirements.

Related Articles:

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Author Kevin Benedict

Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert

http://www.netcentric-strategies.com/

www.linkedin.com/in/kevinbenedict

http://twitter.com/krbenedict

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my articles.

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SAP Mobility Challenge, Part 2

This article continues the discussion started in SAP Mobility Challenge, Part 1.

In the following excerpts from press releases issued by SAP's partners you can see that SAP understands and appreciates the significance of mobile applications in field service management. How does that appreciation translate into recommendations for SAP customers?

First let's look at an excerpt from a press release issued by SAP/ClickSoftware and a quote from the SAP Solution Management group. "There is growing demand in the market for more comprehensive field service management that incorporates decision support and optimization," said Tobias Dosch, senior vice president, Suite Solution Management, SAP AG. "Our relationship with ClickSoftware is a prime example of how SAP meets specific customer needs by leveraging our partner ecosystem to complement and extend SAP solution offerings."

SAP will resell ClickSoftware's ServiceOptimization Suite as the SAP® Workforce Scheduling and Optimization application by ClickSoftware, helping customers meet the challenge of optimizing the mobile service workforce. SAP Workforce Scheduling and Optimization helps customers to automate real-time proactive and reactive decision-making. Having the ability to act in real time on data from the field and produce optimal decisions for resource allocation and job scheduling can help SAP and ClickSoftware customers obtain the benefits of implementing a comprehensive service optimization solution.

Second, let's look at an excerpt from a press release issued by Syclo. "Syclo…announced an agreement centered around co-innovation with SAP AG to deliver mobile applications that enable maintenance and service technicians access to SAP® Business Suite software from a broad range of devices regardless of connectivity. They are designed for work order execution, operator rounds, time/attendance tracking and materials management.

"The cooperation with Syclo enables our customers to increase the productivity of maintenance and field service technicians by connecting them to SAP Business Suite for work order or service order execution, operator rounds and materials management," said Dieter Hässlein, vice president, Solution Management for EAM, Sustainability and Mobile.

Thirdly, let's consider the SAP/Sybase announcements.

In March 2009, Sybase and SAP announced a strategic Co-Innovation Partnership to extend SAP to mobile workers on a wide array of mobile devices… "Our customers demand mobile access to proven business applications to stay connected to their customers, suppliers, partners and employees to drive innovation and productivity," said Bill McDermott, president, Global Field Operations, and member of the SAP executive board SAP AG. "SAP is committed to helping customers adapt to business change and optimize the value derived from our leading solutions and extensive partner ecosystem. Working together with Sybase, we will provide the modern mobile workforce with the tools they need on the device of their choice, which will enable faster time to value, through access to business functionality anytime, anywhere."

The three press release excerpts above show that three different SAP groups (SAP Suite Solution Management, Global Field Operation and SAP Solution Management for EAM, Sustainability and Mobile) are recommending three different mobile solutions for the mobile workforce. I can tell you from experience that many mobile business processes such as field services management are very similar across industries. The challenge here is which application does the SAP field sales team recommend to SAP customers? Should SAP customers buy different mobile solutions and different mobile clients for Asset Management, CRM and field services operations?

Last week I received a SAP EcoHub announcement of a webinar called, Defining Your Mobile Strategy. In it, SAP's Certified Partner Sky Technologies discussed the value of using one MEAP (mobile enterprise application platform) to organize and manage all mobile business processes from within an SAP environment. Here is yet a fourth mobility alternative promoted from within SAP's partner website.

I am still pondering the question I asked in Part 1 of this series - from a mobile technology and IT management perspective, does it make more sense for SAP to have one MEAP (mobile enterprise application platform) that best integrates and supports SAP's underlying architecture and product roadmap, rather than recommending the mobile applications from multiple partners? Can you image the challenges you would face if you were the IT manager of an SAP customer responsible for dozens of different mobile applications, using different mobile middleware, different security methodologies, different application development environments, etc., for each business process? Yikes!!

I would like to hear your thoughts and comments.

Related articles:

SAP’s Mobility Challenge, Part 1

I am very interested in watching SAP's emerging mobility strategy as it matures, evolves and morphs yet again. I am not critical; this is how all of mobility is these days. Four years ago we were all using the term Palm, Pocket PC and PDA. Now we are speaking of iPhone, Android, RIM and iPads. Within these different technologies are literally hundreds of different mobile applications and mobile extensions that can add value to SAP's ecosystem. I have been seeing a lot of activity in this space. I have seen SAP partnership announcements with RIM (Blackberry folks), Sybase, Sky Technologies, Syclo and ClickSoftware. I have seen SAP comments from many different industry and solution groups within SAP related to mobility.

What I believe is particularly challenging to SAP is trying to determine if mobility is an extension of an industry business process, or an integrated technology platform. Let me provide three examples of the challenge – work order management is both a back office solution and a mobile client (work orders are dispatched to mobile handheld computers in the field that are carried by the service technicians). Likewise, asset management involves both back office solutions and a mobile client (inspectors, facilities managers, plant maintenance teams and service technicians use mobile clients). Route/Sales management also involves back office solutions and mobile clients (route sales people track sales, inventory, delivery and promotions on mobile devices). So are the mobile applications/clients part of the work order management, asset management or route management categories or do they justify an integrated SAP mobility platform? What do you think?

I image this is a very complex and difficult discussion within SAP. SAP has selected specific partnerships within different industry verticals. These partners are often producing their own mobile applications to extend the capabilities of their solutions; however, these mobile solutions may in fact not align with SAP's overall mobile platform strategy.

From a purely technology perspective, it may make more sense for SAP to develop or select a MEAP (mobile enterprise application platform) that best integrates and supports SAP's underlying architecture and product roadmap, however, their vertical industry partners would not like this strategy at all as they see mobility as a major growth area for them. Very interesting times indeed!

Read SAP's Mobility Challenge, Part 2 here.

Related articles:

SAP Mobility – Is Change Coming?

I read a very interesting article in BusinessWeek (February 9, 2010 edition) today called "What SAP Needs After Apotheker" by Aaron Ricadela. Last week, as many of you know, Leo Apotheker was replaced as CEO of SAP by both Bill McDermott and Jim Hagemann Snabe who were announced as Co-CEOs. In the article SAP mobility is raised again and again as an area where improvements are needed. Here is an excerpt, "In order to fix SAP, former North American sales boss McDermott and Snabe, head of product development, need to stock its pipeline with products that companies are more interested in buying… SAP must develop versions of its complicated software that can be delivered over the Internet and run on new classes of mobile computing devices."

In December of 2009, SAP unfolded their 5-year strategic plan that emphasized the following five points: on-demand computing, cloud architectures, flexible pricing, mobile and in-memory computing. This event was covered well by InformationWeek in an article called SAP Outlines 5-Year Enterprise Software Plan. I assume this 5 year plan announced in December was developed by Snabe and his team, so Apotheker's departure is unlikely to change this emphasis.

Don Bulmer, SAP VP of industry relations is also quoted at a recent Influencer Summit in Boston saying, "Sixty to seventy percent of the population has mobile devices… There are lots of opportunities for SAP." This seems to back repeated comments from SAP executives that they recognize the importance of mobility.

Here is another excerpt from BusinessWeek, "SAP needs to articulate to customers a clearer plan for delivering new technologies that can save money and make workers more productive, says Forrester analyst Hamerman." He goes on to add, "the company (SAP) must deliver more software over the Web and let users interact more capably with it through smartphones and tablets...Those are on the road map but they don't seem to be a priority...We haven't seen from them (SAP) a comprehensive technology strategy."

Hamerman does not seem to feel a listing in the 5 year enterprise software plan is sufficient. He wants to see a comprehensive technology strategy and a demonstration that mobility is a priority.

More from BusinessWeek, "Additional announcements of SAP software for cloud computing and mobile devices will come later this year, according to a person close to SAP. To get the message across, Plattner (Hasso Plattner, SAP co-founder) even plans to deliver his keynote address in Orlando with the help of an Apple iPad."

McDermott also tried to communicate that mobility was a SAP priority with the following announcement, "SAP plans to announce new online software under the Business By Design brand name for customer management, human resources, and procurement. Once it arrives in the second half of this year, customers will be able to run the software on their own servers, access it through the Web, and run portions of it on mobile devices."

In summary, SAP says mobility is one of the 5 key points in their strategic 5-Year Enterprise Software Plan. SAP's new Co-CEOs have reiterated that mobility is a high priority. Don Bulmer, SAP VP of industry relations agrees that there are lots of opportunities for SAP in mobility. Forrester analyst Hamerman says that it is not enough to say it, "Show me the money!" SAP Co-Founder Hasso Plattner says, "OK, watch me do a Sapphire power point on an iPad."

Here is another challenge – SAP has announced multiple reseller and co-innovation agreements with mobile solutions companies like Sky Technologies, RIM, Sybase, Syclo and ClickSoftware. So a customer looking for mobile solutions on SAP's EcoHub will find a plethora of mobile software solutions. In fact, mobile solutions for just about any need.

If I am looking for a good mobile enterprise application platform to work with SAP, I will find the following; Sybase for mobile Field Sales (except RIM users who can use RIM's mobile SAP CRM or Sky Technologies customers who can use their mobile version of SAP CRM?), Syclo for mobile field services, ClickSoftware for mobile route optimization, Sky Technologies for companies wanting to standardize on SAP embedded code? Is that clear to you? No, me neither.

Gartner analysts are suggesting that large enterprises should reduce the number of mobile application vendors. Read the following excerpt from Gartner's Magic Quadrant for Mobile Enterprise Application Platforms published December 16, 2009. "Enterprises are increasingly mixing solutions from multiple vendors, each with separate software stacks for data transport (which results in poor battery life). This also leads to conflicts with managing network connections on mobile devices, an inability to administer security and devices, complexities with testing, an increase in software defects, and higher service and support costs."

It will be very interesting to watch how SAP maneuvers the mobility landscape in 2010. Will SAP leave the task of bringing order out of chaos to third-party MEAP vendors, or will they?

Workforce Mobility and MEAPs

I had an interesting call with a company today that is involved in real workforce mobility. They have a solution called Total Employee Mobility. Here is a brief description from their website.

"Now more than ever, companies rely on the mobility of their employees to realize new opportunities and growth. Employee travel, relocation, international assignments, and virtual office work make business happen. However in most organizations, each component of workforce mobility is overseen by a different department, making it very difficult to manage−much less evaluate−the return on investment. This fragmented approach to employee mobility results in lost opportunities to reduce costs, gain efficiencies, and enhance employee satisfaction."

They help companies manage mobile workforces by managing the entire "mobility" component. Everything from corporate cars, mileage, expense reports to corporate aircraft and remote overseas offices. I never cease to be amazed at the fascinating niche market businesses out there.

At the end of my conversation I realized there was a lot I could learn from them. They have studied the costs factors associated with workforce mobility for over 70 years, long before iPhones, Android and turn-by-turn navigatin. Many of the items they consider had never occurred to me. Their advice to the IRS helps set the mileage reimbursement levels set by the IRS each year.

This mobility company's ROI is as follows, "By centralizing oversight of a company’s total employee mobility programs, both companies and their employees gain many advantages.

This company is now active in developing mobile and smartphone technologies to continue and enhance the value added services they provide their clients' mobile workforces.

I can't help but think of MEAPs (mobile enterprise application platforms) in the same way. Until all of your enterprise mobility applications are centrally managed through a standardized MEAP it is hard to provide effective oversight and reduce TCO (total cost of ownership).

A related article on MEAPs can be found here.

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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert

http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am an independent mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, many of the companies mentioned in my articles.
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Mobile Enterprise Application Platforms, SAP and Marketing

Yesterday I was reading Gartner's Magic Quadrant for Mobile Enterprise Application Platforms. It was interesting to me that one of the points Gartner considers before including a MEAP vendor in their report is marketing. They consider the following:
  1. Success at marketing (I am guessing it is measured by sales?)
  2. Market awareness (name recognition within a target market)
  3. Marketing strategy (if Gartner is convinced you have a good strategy)
  4. Your ability to recruit a good partner ecosystem and support it through marketing
Think about it. You invest millions of dollars and tens of thousands of man/woman hours into your products, middleware, synchronization technologies, SAP integration methodologies, databases, device management dashboards, rapid application development environments and multi-channel support for dozens of mobile devices, but that is not enough. Gartner is going to evaluate your marketing before including you in their report.

Gartner understands what many smart engineers have not yet learned. A better mouse trap does not sell itself or pay the expenses - sales do. Unless a comprehensive marketing plan is designed, developed and successfully implemented you will not gain sufficient mind share and market share quick enough to remain viable in this fast changing market.

It almost seems like SAP is holding a marketing Olympics for their mobility partners. They have chosen to partner with a handful of companies like Sky Technologies, Syclo, Sybase, RIM and ClickSoftware. Many of these companies have overlapping mobility solutions, but SAP seems to want to invite their partners to compete on the marketing field and see which one comes out on top.

I enjoy a good game of strategy. Although, I can feel the pain that passionate software engineers must feel. They have dedicated their life to developing a progammer's MEAP masterpiece, but the winner is determined by the folks in the marketing department with the expense accounts and travel budgets.


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Author Kevin Benedict
Mobility Consultant, Wireless Industry Analyst and Web 2.0 Marketing Expert

http://www.netcentric-strategies.com/
www.linkedin.com/in/kevinbenedict
twitter: http://twitter.com/krbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/

***Full Disclosure: I am a mobility consultant and Web 2.0 marketing expert and as such I work with, and have worked with, some of the companies mentioned in my articles.
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Smartphone Market Trends and Analysis

Lenovo, a PC maker for the Chinese market, is buying back their mobile handset unit, for twice the price that they sold it for in 2008. Why? Lenovo said the acquisition "signals that Lenovo is gearing up its efforts in the burgeoning mobile Internet market." Lenovo Chief Executive Yang Yuanqing said they view the mobile Internet as a key growth area..."

Wall Street Journal reported in Monday's Edition (November 30, 2009) that Dell, Acer, Asustek Computer and HP have all launched handsets to diversify their product offerings.

What is my analysis? Lenovo sold their handset unit in 2008. Less than 2 years later they buy it back as they believe it represents a key growth area, and they buy it back just as the other large PC makers are launching their own new mobile handsets (smartphones) products to attack the growing mobile Internet market. This signals that PC manufacturers see smartphones as both a competitor to PCs and the future of mobile computing.

I believe that Internet enabled smartphones will be competing more and more with PC sales. As Google, Microsoft, Salesforce.com and other companies make more applications available on the Internet in hosted and SaaS (software as a service) models, there is less need to have a desktop PC loaded with large applications waiting for you back at the office. The notion that all things should be mobile has passed the tipping point.

This is also a wake up call for software companies. Smartphone access to back-office applications goes from being a novelty to a requirement. This means software vendors must quickly enable hosted and SaaS versions of their applications to be accessible via the Internet. It means there MUST be mobile application support for smartphones.

As I noted in an article yesterday, even mobile projectors can now be part of your smartphone. As these improve, they even may remove another reason to carry a laptop. Mobile broadband, high powered smartphones, social networking and SaaS models for software all work together to make the smartphone the preferred computing device of the present and the future.

What this trend should tell mobile software application developers is prepare yourself. There is going to be a huge and rapid transition from early adopters of mobile applications, to mainstream users. Everyone is going to want their ERPs and business applications available on smartphones and someone needs to be developing them.

MEAPs (mobile enterprise application platforms) that can mobilize many different back-office applications will benefit if they can develop a successful business model that is appealing to software developers and their customers.

I look forward to your comments. If you would like to discuss any of these trends and my analysis please email.

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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Interviews with Kevin Benedict