Twitter, Smartphones, TV and Real-Time Feedback

There was an interesting article by John Letzing in the The Wall Street Journal on December 18, 2012, titled Twitter Creates New TV Metric.  It was about a new partnership between Twitter and the TV ratings giant Nielsen Co.  Apparently, Twitter becomes very active around different TV shows and Nielsen wants to be able to monitor and report on this activity.

Letzing writes that the joint service called, Nielsen Twitter TV Rating, will develop a metric based on Twitter activity.  These days, TV viewers increasingly have one hand on the remote and the other on their smartphone tweeting.  The new service will gauge "the reach of the TV conversation on Twitter," and provide "TV networks and advertisers the real-time metrics required to understand TV audience social activity."

This is a fascinating development to me.  It is a real-time-virtual-meets-human-meets-virtual-meets-bigdata (#VMHMVMBD) solution.  My apologies for the acronym.  It just seemed like a requirement.  This kind of real-time feedback has the potential to significantly impact broadcasters, TV production companies and the advertising industry.  I can imagine companies wanting to get immediate viewer feedback on new ad campaigns before making long term commitments.  I can see completely new business models erupting based on real-time tweets.  I can see companies connecting ad agency fees and contractual terms to the real-time social sentiment.

This partnership demonstrates more time-space compression.  There is less time between an event and event feedback.  Less time between feedback and adjustments or changes.  Viewers opinions from across a wide geographical landscape are immediately known.

The increasing pace of business introduced by social, mobile, analytics and cloud solutions will be a very interesting development in 2013.
*************************************************************
Kevin Benedict, Head Analyst for SMAC, Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Measuring the Value of Social and Mobile Solutions in the Enterprise


"The impact of new technologies is invariably misjudged because we measure the future with yardsticks from the past."  Stephen Baker

How does one measure the value of mobilizing and socializing an enterprise?  In the book Social Business by Design: Transformative Social Media Strategies, written by Dion Hinchcliffe and Peter Kim, they report that in 2010, McKinsey and Company published survey results of companies engaged in social business activities that  showed firms engaged systematically in social business processes had 24 percent higher revenue.  Frost and Sullivan found similar results showing companies that deployed social tools saw improved performance in innovation (68 percent versus 39 percent that didn’t deploy), sales growth (76 percent versus 50 percent that didn’t deploy), and profit growth (71 percent versus 45 percent that didn’t deploy).  From those results it appears something good happens to companies when they embrace the social business concept.  I think it is too early to say exactly how these improvements happened, but at this stage it is simply important to recognize the correlation.

Measuring the ROIs for mobile and social is difficult.  We know the exercise of determining an ROI is useful in order to set priorities, but most of us, down deep know these innovations are important and necessary even if we cannot exactly identify the ROI.  They have significantly changed the way we all communicate in our personal lives, and they are guaranteed to change the way we communicate in our work lives as well.  These innovations are changing the very way business is done.   At the least we should be studying these trends and engaging in pilot projects.

Some of the most significant changes social and mobile technologies are making in the enterprise today are based on:
  • faster communications
  • more open exchanges of ideas
  • reduced communication channel hierarchies that prevent open communication
  • communication accountability - names are associated with ideas
  • faster identification of problems
  • knowledge exchange
  • more collaborative decision-making
  • shared situational awareness
  • data-driven decision-making
What is the value of having enterprise-wide situational awareness?  What is the value of being able to see an entire project or account discussion in one collaboration site?  What is the value of eliminating artificial barriers to ideas and innovations?  It is a whole new way of doing things and we may have to develop new yardsticks for measuring these capabilities.
*************************************************************
Kevin Benedict, Head Analyst for SMAC, Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

M2M, Social and Enterprise Mobility Strategies and Trends

Just about every 2013 analyst report I have read this month identifies social, mobile, the Internet of Things and analytics as the big trends.  These trends, often called SMAC (social, mobile, analytics and cloud), are dramatically changing the way businesses operate.  Here is a description of the wide ranging impact of some of these, "Machine-to-machine-to-human connectivity will have a profound impact on the consumer and home experience, as well as transportation systems, retail, industrial supply chains, energy grids, security and public safety," writes Malcolm Frank, EVP of Strategy and Marketing at Cognizant Technology Services.

One of the many challenges SMAC presents is that it can dramatically increase the amount of data your enterprise needs to manage.  This challenge has motivated the folks from Gartner to highlight business intelligence and analytics as the current number-one priority for corporate IT.
I am a firm believer that company's need to have an overall strategy when trying to absorb all of these new ideas, innovations and technologies.  One very good place to start is to have a Network Centric Operational view in order to effectively manage and embrace these trends.  Here is how Wikipedia describes it - Network Centric Operations seek to translate an information advantage, enabled in part by information technology, into a competitive advantage through the robust networking [read mobile and social technologies] of well informed geographically dispersed groups.  This networking—combined with changes in technology, organization, processes, and people—may allow new forms of organizational behavior.

I believe the "new forms" of organizational behavior are being accelerated by social collaboration among the mobile, connected and well informed.

Specifically, the theory [Network Centric Operations] contains the following four tenets in its hypotheses:
  1. A robustly networked organization improves information sharing.
  2. Information sharing enhances the quality of information and shared situational awareness.
  3. Shared situational awareness enables collaboration and self-synchronization, and enhances sustainability and speed of decision making and execution.
  4. These three points dramatically increase operational effectiveness.
Over the past year I have traveled the world sharing mobile and SMAC (social, mobile, analytics and cloud) strategies and have had dozens of discussions with executive teams.  As a result of these discussions, I have come to appreciate the value of having a concept/strategy in place first to serve as a conceptual framework for how to understand the ways new technologies can and should be used to further business goals.
*************************************************************
Kevin Benedict, Head Analyst for SMAC, Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Mobile Data, Filtering and Real-Time Decision Making

Yesterday I was reading an interesting whitepaper titled Don't Get SMACked - How Social, Mobile, Analytics and Cloud Technologies are Reshaping the Enterprise by Malcolm Frank, EVP of Strategy and Marketing at Cognizant.  In this paper he writes, "The rapid growth in computing devices and data will soon drive many industries to a "tipping point," where the economics of information will usurp those of capital and hard assets."  This statement aligns with an article written by Gartner's Douglas Laney titled Infonomics: The Practice of Information Economics, where he states, "Information should be considered a new asset class in that it has measurable economic value and that there are significant strategic, operational and financial reasons for doing so.”  The bottom line is that companies that can better utilize information have a massive competitive advantage.

If you can collect data, communicate data, analyze data and report on data faster than your competition, and get it to the right people, at the right time, in the right amount on the right device, then you will have a great advantage.  These abilities, Laney proposes, will have a significant impact on a company's bottom line.

In the military today they have a term called "Revolution in Military Affairs (RMA)."  It is often associated with the use of modern data collecting technologies, communications technologies, information analysis and the use of these technologies to improve strategies, doctrines and organizational structures.  The US Military believes that in future warfare, the size of the opponent and their platforms [weapons], will be less reflective of military power than the quality of sensors [data collection] systems and mobile communication links and their ability to utilize information to their advantage.

What does this mean to your company in 2013?  It means your enterprise must transform and focus on its abilities to:
  • Collect information faster
  • Communicate information faster
  • Analyze and filter information faster
  • Report the analysis faster to decision makers
  • Strive for the goals of being a "real-time" and "data-driven" enterprise
Mobile technologies play a critical role in this transformation.  However, it is very important we understand mobility is but an enabler of an overall information strategy.  The success of our enterprise over the next few years will largely be the result of how smart we are with the use of information.
*************************************************************
Kevin Benedict, Head Analyst for SMAC, Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility, Legos and Mobile Trends in 2013

I have a world class collection of Legos.  With the exception of a few pieces lost to predatory vacuum cleaners, I have preserved them in a large Rubbermaid container throughout the years as our children have grown.  Legos are very simple.  They are blocks of varying size that all fit together in a standardized manner.  So as long as you don't mix non-standard pieces in with the standard, they all fit together with ease.   As simple as these blocks are, however, masterpieces can be made with them.   It is not the pieces that are interesting, it is the objects you can design with them.  I view mobile solutions in much the same way.

I believe 2013 will be the year of mobile strategy and design.  The components necessary for implementing enterprise mobility solutions are all in place.  Answering the questions of what to do with these components, optimizing ROIs and designing the best solutions that will offer the most competitive advantages should be the primary focuses.

I have noted with interest an emerging mobile industry trend.  Many of the large mobility vendors are changing their focus and strategy from building their own mobile application development tools, to utilizing third-party app development tools that are already widely used and accepted.  Mobility vendors are turning their attentions to building more robust platforms that can support a wide range of developer tools.  This is a significant industry trend.  It will impact the business models of mobility vendors.  It will be interesting to watch this play out.

When I was the CEO of a mobile application company, we were always looking to add as much value as possible into the developer tools we built so we could entice customers to standardize on our proprietary development environment.  That enabled us to lock-in our customers and have more dependable long-term license revenue.  Those times seem to be gone.

The components of a mobile solution are becoming commoditized.  Yes, they are absolutely valuable and required, but you can get good solutions from many sources today.  The strategic value of enterprise mobility today is less about the tools you are using, and more about the new business models and processes you are enabling.  Your success will be measured on your ability to support existing enterprise systems and integrate with emerging social, analytics and cloud solutions.

My analysis at the end of 2012 is that the mobile platform vendor market is evolving rapidly.  It is probing many different directions and exploring different business models trying to understand where the market is heading.  This market moves so fast mobility vendors are struggling to understand the areas where they should be investing.  In an effort to reduce investing in the wrong areas, they are retreating from the app development tools market and leaving that to more general third-party tool vendors.  They are changing their value propositions.

Mobility is of the utmost importance today.  It is mission critical.  As a result, ERP and large enterprise software application vendors will be developing or acquiring their own mobile platforms for their customer base.  This means, the unaffiliated mobile platform vendors will be shifting their focus to the SME markets, niche and vertical solutions, investigating a variety of cloud based, SaaS business models and looking to be acquired.

The mobile solution market is huge, growing fast and rolling forward like a train.  However, unlike a train it is hard to predict where it is going.  The mobility market may in fact be absorbed by the general software application market.  When all software is mobile, there is no longer a need for a separate mobile app development market, and when all ERPs have a platform to standardize mobile connectivity, this market changes as well.  This leads us back to where we began.

2013 is the year of mobile strategy and design.  It is the year of building masterpieces with your mobile lego set.  Find the app development tools that will support your strategy and maximize your flexibility to evolve with your business and with technology trends.  Find a mobile platform vendor that will support today's and tomorrow's needs.  Find your most creative business and technology minds and build your masterpiece.

May your 2013 be filled with joy and learning!

*************************************************************
Kevin Benedict, Head Analyst for SMAC, Cognizant
Read The Future of Work
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility
Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict