Showing posts with label google. Show all posts
Showing posts with label google. Show all posts

Silicon Valley Series: Using Data the Google Way with Kevin Benedict & Tom Thimot

In this Silicon Valley Series I have the privilege of interviewing very smart and experienced Silicon Valley veterans on a variety of important business trends, technologies and strategies.  I hope you find this series of short interviews interesting.

In this episode I am joined by my friend and veteran Silicon Valley CEO Tom Thimot.  We dig into the lessons Google has taught all of us on the value of data, and how data can be used as a competitive advantage.  Enjoy!


Kevin Benedict's Video Series:
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Kevin Benedict
Principal Analyst, Futurist, the Center for Digital Intelligence™
Website C4DIGI.com
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Strategic Enterprise Technologies
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Social Analytics for Your Enterprise with Google+ and Ripples - Guest Expert Post


I have Google's Blogger app on my iPhone and iPad mini.  I can write articles for publication from anywhere with an Internet connection, but are they read, are they shared?  That is our subject for today.

One of the biggest growth areas involving mobility is mobile marketing.  If your company's target customers are researching products, comparing products and buying products on mobile devices then the following information about Google+ and Ripples may be of interest to you as it is to me.  I have invited social media expert Allison Rice to share her expertise in this area with us.

Question: How do you know the number of people paying attention to your company's messages or articles on social media?

If you use Facebook, as more than 700 million active users do (most on mobile devices), then you click on your business page's Insights tab and read through about four pages of fairly detailed graphs and statistics. If you're on Pinterest, you've probably already checked out their new analytics page that launched in March, while Twitter users likely get their stats from Twitter Web Analytics.

Most social media sites have some form of analytics page that goes into varying degrees of detail about your social reach. Facebook has one of the more detailed, with information down to what region most of your followers are from and how many of your first time visitors come back for a second, third or even twentieth look at your page.

But sometimes all you want to know is your overall impact. How many people did you reach with a particular post? Did those people care enough about your post to share it with others? Are you really reaching new people or are you just wasting time on a particular social media campaign?

It was just this kind of thinking that led the developers of Google+ to create a unique analytics feature called Ripples. In one glance, business owners can see what, if any, impact an individual post has had in their social community and how it reached.

Making Ripples
Click to Enlarge

One of the neat things about Ripples is that you can view the Ripples of any public post, not just your own. Take, for example, a link that Geekless Tech writer Steven Hughes posted about social media lessons for small businesses on April 19, 2013.  Within four hours it received 133 "+1" or likes and 60 shares. Since it's a public post, we can view the post's Ripples by clicking in the upper right hand corner and selecting "view Ripple."  The Ripple graph that appears shows that, within those four hours, the following things occurred:

The article was reposted 44 times
The article was seen and posted independently by 26 Google+ users, represented by the small, external circles
Harold Gardener and Rex Dow are important influencers as their shares were re-shared by one and two more users, respectively.

Below the larger Ripple graph is a chart that allows you to view the spread of the post as it occurred in real-time. This allows you to see when the most people reposted it, thereby giving you a good estimate on the best time to post in the future for the most reach.

Below that are three short columns. One lists, by name, your highest influencers -- in this case Harold Gardener and Rex Dow. The second shows the frequency of shares per hour, as well as the average chain length, and the third shows the primary language of those sharing the post.

Finally, by hovering over each sharer's name, you can see what they posted along with the re-post, any hash tags they might have included in their post, and their profile image. A running stream of real-time comments and shares on the post also appears to the right of the Ripple with the commenter's image and time of action.

So with essentially one chart, you learn not only how much your post has spread over a given period of time, you also find out:
The best times to post to reach the most people
Which influencers you should appeal to in order to reach more people
How fast your post spread and who it appeals to
What people are saying about it
The virality of your post
What region of the world your post appealed to most

With so much detail in just one glance, enterprises are quickly realizing the value of a Google+ page for their business. Apart from the Ripples aspect, Google+ pages are optimized for higher ranking in search results and the "personal" results aspect of Google searches means that your business is more likely to show up in searches conducted by people in your area, as well as in recommendations within Google+.

Even though some have marked Google+ as a "ghost town," recent surveys show it as having the second highest active user level of social media sites, ranking just under Facebook. And if the ease of use and the ability to see the results of your social media campaigns in quick, easy-to-understand analytics, the simple fact that your business is instantly more visible should encourage you enough to give Google+ a shot.

What aspects of social media analytics have you found to be the most helpful? Which have been the most confusing? What do you like/dislike about Google+ and Google+ Ripples?

Allison Rice is the Marketing Director for Amsterdam Printing, a leading provider of custom promotional products to grow your business and thank customers. Allison regularly contributes to the Promo & Marketing Wall blog.


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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Evolved Mobile Strategies and Business Transformation

Best selling author and innovation expert Daniel Burrus recently described what an evolved mobile strategy looks like in the article titled Does Your Organization Have a Mobile Strategy to Accelerate Growth?  "When you think about mobility, don’t just think about devices and apps and how you might use those. Step back and create a bigger strategy, because mobile is far bigger than that. Instead, ask yourself,"
  • How can we accelerate growth
  • Gain new competitive advantages 
  • Transform all of our business processes
  • Transform how we communicate
  • Transform how we collaborate
  • Transform how we innovate
  • Transform how we train
  • Transform how we educate
  • Transform how we sell
  • Transform how we market
  • Transform how we share knowledge?
I know we often discuss topics like HTML5 vs. native apps and the different kinds of mobile application development tools and platforms here, and these subjects are important, but the impact of digital and business transformations caused by social, mobile, analytics and cloud technologies are having a far greater impact on industries than many people have yet to grasp.

I wrote an article last week titled SMAC, Mobile Collaboration and Google, which explores how Google is empowering social, mobile, analytics and cloud adoption in their solutions.  The ability to have incredible computing power, connections with people, social and collaborative capabilities and access to massive amounts of information at the touch of your finger anywhere there is an Internet connection is today changing the way we live and work.  Does your company recognize this?  What are they doing about it?

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

SMAC, Mobile Collaboration and Google

Have you had a chance to review the full inventory of Google's solutions and apps lately?  I have been working with many of them this week and am impressed with how Google is enabling enterprises to become true social businesses.  It is very interesting how they are not just demonstrating cool and innovative solutions but entirely new ways of running and managing businesses.

If fact, Jon Reed, John Appleby and myself recorded a Google+ Hangout session this week on the subject of enterprise mobility.  I will post the link of the recorded session as soon as it is ready.  I suggest that all businesses should study Google Hangout and understand how powerful it is.  Google Hangout is now embedded in Google Docs, Sheets and other apps.  Anytime you need to collaborate, simply push the Hangout button in the document.  Very interesting and useful!

I have also been collaborating with a group of folks around the country this week using Google Docs.  All of us can login and collaborate in real-time on the same document.  We can comment, edit and track who is adding what.  At the top of the document you can see all the people who are collaborating on the document at any moment in time.  It was an education in collaboration.
My job title is Head SMAC Analyst for Cognizant.  SMAC (social, mobile, analytics and cloud)  represents a disruptive technological, cultural and workforce shift.  It is about connecting and collaborating whenever and wherever you are located.  Google enables workers to collaborate and access their online content, sheets, docs, notes, photos, videos, etc., across any mobile device, anywhere there is an Internet connection.  This is incredibly useful and convenient, although it takes some education to take full advantage of it.

Collaboration requires a different mindset.  Instead of individuals working on a document and then using email to send it for review by others, you can all just login to the same document in the cloud.  There are no versioning issues in this model.  Also, if you have a question about a document or sheet, again, just push the Google Hangout button on the document or sheet and invite your colleagues to gather around the item and discuss it in real-time.

Google seems to have passionately embraced SMAC and is demonstrating this by incorporating SMAC concepts and strategies in their entire inventory of solutions and apps.  With Google+ and Google Hangouts, Sheets, Docs, Blogger, Sites, Drive, Keep, etc., they are again showing the enterprise how to connect with mobile workers and effectively collaborate.  This is the death of distance some person smarter than me wrote recently.

Google is not just focused on the social component of the SMAC stack.  They have the market leading mobile operating system with Android.  They support analytics in many forms including Google BigQuery, Google Analytics and Google Universal Analytics.  They continue to demonstrate innovation with many forms of maps, navigation and location-based services.

We may associate Google mainly with their search engine, but don't miss how they are educating the world on becoming a social business using SMAC strategies.

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict