Imposing from Afar: Information Operations

I reference the late American military strategist, John Boyd, often in my articles.  He had such a unique perspective and understanding of conflict, decision-making and strategy.  One of the most insightful points he taught, and I have shared often, is that the ultimate objective of a military force is not to kill more enemy on the battlefield, but rather to impose mental and emotional chaos on the enemy that results in poor decision-making and a "loss of will" to continue the fight.

Before the age of the internet and the advent of social media, messaging, podcast and media platforms, the most efficient way to impose mental and emotional chaos on an enemy was to enlist the church to oppose and curse an adversary, and then to march or sail to their land and attack, pillage, destroy, enslave and conquer.  Today, with digital transformation and digital platforms, there are more cost-effective alternatives.  These alternatives offer improved efficiencies, and the ability to impose your will without the economic costs, discomforts and inconveniences of the battlefield.  

Weaponized Personal Data

Wars have a way of bringing out the best and worst qualities in humans.  Courage, selflessness, loyalty, discipline, perseverance are all virtues that stand out.  Likewise, the sins of man are on full display whenever there are wars, and are likely the cause of them.  One of the things that makes the war in Ukraine so uniquely horrible is the amount of participants' personal data being captured, analyzed against social media sites, and then shared with family members and the public.  Artificial intelligence, trained on billions of social media posts, can identify just about anyone and any military personnel today.  Once identified, personal information can be associated with them and stories told - true or not.

Jack McDonald, a senior lecturer in war studies at King’s College London, was quoted by Wired as saying, "Openly publishing lists of your opponent[s], particularly at the scale that digital operations appear to allow, seems very new.” What kind of information is being shared with the public? Names, birthdays, passport numbers, job titles and photos of them in death.

Abundant Public Data Impacts Modern Warfare

My last article was about leadership decision-making processes - where the trifecta of achieving better understanding, making better decisions, and taking better actions leads to better outcomes.  The first part, "achieving better understandings," is evolving at a speed we have never before witnessed as a result of sensors, satellites, smartphones, GPS, social media platforms, AI, big data, analytics and more.  We will spotlight some of these that made the news this week in the tragic events in the Ukraine.

Russia's unconscionable invasion of Ukraine demonstrated in real-time how the widespread use of commercial satellite imagery and sensors and the reporting of massive volumes of public data can impact world events. As an example, Google Maps is likely to have shown the Russian invasion before it became public.  The Observer published this description of the event, "Google Maps’ live traffic data was believed to have indicated Russia’s invasion of Ukraine before the news broke. On Thursday, Jeffrey Lewis, a professor at the Middlebury Institute of International Studies, noticed an unusual “traffic jam” at 3:15 a.m.—way too early for rush hour—in Russia’s Belgorod city, near the Ukraine border."

Social Engineering - Mind Manipulation at Scale

Social engineering poses potential threats to human rights, markets and democracies. These concerns are based on the notion that humans are a product of their environment and the information they consume.

The average person in the US spends approximately 3 hours each day consuming data from their device screens.  That totals about a month and a half of screen time each year.  We are influenced by that time, and it changes our thinking and behaviors.  Is our time investment making us better or worse as humans, parents, employees, leaders, mentors, friends, etc?  Are we being influenced to become the kind of person we want to be?

Our addictive dependence upon the internet and the information therein is the revolutionary development of our time. Today, we have approximately 26 to 50 billion devices connected to the internet. For every PC or handset connected to the internet, 5 to 10 other devices will be sold with their own internet connection. These devices are both collecting data on us, and pushing information/disinformation to us. The applications, platforms and the messages we receive from them are not random. They are purposeful and managed by organizations intent on influencing us. Often these influencing efforts are invisible or overlooked by us. The influence strategies and campaigns being directed at us are called social engineering - the focus of this article.

The 21 People Who Control the World

Facebook's Mark Zuckerberg has appointed twenty members to his new "Oversight Board." This board decides what Facebook's 2.7 billion users can read, watch, listen to and share on the social media platform.  They also decide which world leaders are allowed on the platform and what they can say.  

One of the Oversight Board's most significant upcoming decisions is whether to allow former US President Donald Trump, who is currently being impeached and on trial for starting an insurrection, back on Facebook where he can share his views of the world with billions of people.

Given the power of social media to alter people's thinking and behaviors, organize agitation and incite insurrection, this is a lot of power to leave in twenty Facebook appointed people's hands.  Have you ever stopped to think about the implications of that power?  These board members were not elected by citizens, but rather appointed by one person, Mark Zuckerberg.

Citizens have spent decades and even centuries organizing, debating, designing, writing and amending constitutions, protecting liberties, developing regulations, laws, processes and policies to manage and operate their Nation State.  Then along comes Facebook, a for-profit-business, which now will be making the most basic decisions on what information the citizens of these Nation States can read and share, and which global leaders are allowed to address them. That places Mark Zuckerberg in the consequential position of information "Kingmaker" to the world.  Are you OK with that?  Do you trust Zuckerberg with the health of your democracy and the minds of your citizens?  

No serious observer of recent history can question social media's ability to influence people's thinking and behaviors.  In the hands of expert influencers and propagandists true information becomes fake, and fake information true.  Are we OK with leaving that kind of power and influence over our lives, citizens and Nation States in the hands of one Silicon Valley technology executive and the twenty Oversight Board members he appointed?

Information is critical as is the appropriate management of it.  What are your thoughts?

Read more on the Future of Information, Truth and Influence here:

• The Vulnerable Targets of Social Engineering and Mind Manipulation
• How Social Engineering Works on Our Brain
• Disinformation is Both Expensive and Deadly
• Social Engineering Escapes the War Zone
• Fooled by Psychographic Profiles and Social Engineering
• Social Engineering - Mind Manipulation at Scale
• Conspiracy Theories and Their Impact on Employment Opportunities
• Ideas as Competitive Advantages
• Facebook Decides What People Think
• Twenty-One People Who Control the World
• The Utility of Truth
• Human Thinking as Friction
• Selling Beans During Boycotts, Buy-cotts and Disinformation
• Mixing Business and Politics Requires a Strategy
• Swarming and the Requirement for a Chief Values Officer 
• We Can be Silent No More - Influencer Strategies and Responsibilities
• Our Minds on Facebook Algorithms
• Secrets, Brands and Global Swarming
• Facebook's Infodemic on the Pandemic
• Reality is Required
• Covid-19 and the Value of Ideas

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Kevin Benedict

Partner | Futurist | Leadership Strategies at TCS

View my profile on LinkedIn

Follow me on Twitter @krbenedict

Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

The Utility of Truth

I have the good fortune to meet with and interview many distinguished business and technology leaders in the normal course of my work.  One of the most common subjects of discussion is the increasing importance of data and data analytics.  Everyone needs data and an understanding of what it means to operate today.  Data is captured and analyzed to determine facts, and the facts are weighed and measured to derive the truth.  Without data, facts can’t be supported, truth can’t be determined and effective reasoning cannot be applied.

Leonardo Da Vinci was one of the first to see clearly that knowledge of science would have to come from repeated experiments done, not unproven ideas. He was also the first scientist that correlated mathematics and science.

Most people recognize the role of truth in reasoning.  Reasoning without truth is like programming without logic.  It doesn’t work.  Computers run on logic as does nearly the entire world as a result of digital transformation. Truth and logic allow others to replicate your processes by following the logic, testing it, and debugging any issues.  That is why it is so critical, in an advanced digital society, to respect and honor the value and utility of truth and logic.  Without truth scientific breakthroughs and processes can’t be delivered, digital systems and economies can’t operate, and governments cannot sustain the trust and cooperation of their citizens.

If a person rejects data, denigrates facts and devalues truths, then their ability to use logic and reasoning to make good decisions is severely limited as is their ability to lead.  In the absence of reasoning, superstitions, bias, false narratives and prejudices find room to grow.

Galileo was one of the first modern thinkers to clearly state that the laws of nature are mathematical.

When I ask business leaders to identify emerging technologies they feel will have the biggest impact on their business in the near future they most often list technologies like artificial intelligence, machine learning, IoT, automation, robotics, personalization, etc.  All of these emerging technologies and their potential value to society are fully dependent on data, data analytics, determining facts and the revealed truth, and then using truth within logic systems to build cool things like autonomous self-driving cars!

Given the absolute centrality of data, facts, truth and logic to our current and future quality of life and common good, it would seem we could all agree on their value and utility, but alas we seem to be experiencing a crisis in truth and reasoning.  Truth today, rather than being the highly valued output of a reasoned and logical process is increasingly being supplanted by unsupported opinions, superstitions, bias and emotions - that require no data, facts or revealed truth to support them.

People will generally accept facts as truth only if the facts agree with what they already believe. ~ Andy Rooney

Rather than finding ways to utilize truth for the common good or at least to gain an economic advantage, some seem committed to destroying the utility of truth.  We see this demonstrated in the politicalization of news, data, facts, science, research, healthcare, education, etc.  It seems many forget that the quality of life before science, scientific processes and good engineering, wasn’t so great and often very short.

In this time of global pandemic, it is of the utmost importance that we all lean on data, scientific processes, analytics and truth derived from reason.  Covid-19 will ultimately be overcome with virology, epidemiology, physics and behavior. To reject science, scientific thinking, accumulated knowledge and experience in favor of superstitions and gut feelings today is to reject the very foundations of our civilization.

Don't prejudice my opinions with your facts. 

When significant portions of our population harbor a distrust for truth, and the trusted and reasoned processes for determining it - we are in serious crisis.  Our ability to compete globally is largely determined by our ability to innovate based on sound science and engineering principals.  Truth, and the benefits realized by having a proven and logical system to derive it, are essential to our society's common good and future.

Read related articles:

• Mixing Business and Politics Requires a Strategy
• Swarming and the Requirement for a Chief Values Officer 
• We Can be Silent No More - Influencer Strategies and Responsibilities

************************************************************************

Kevin Benedict

Partner | Futurist | Leadership Strategies at TCS

View my profile on LinkedIn

Follow me on Twitter @krbenedict

Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.