Microsoft's Ray Ozzie on Mobile Applications and the iPhone

Ray Ozzie, Microsoft's Chief Software Architect recently commented in an interview with CNET, "Yes, iPhone has a lot of momentum, unquestionably. But I think the phenomenon we're in right now is the app phone. And if you look at the depth of apps that are on these phones, they're not very deep. It's not like Office or AutoCAD, where there are just thousands of man years that have gone into developing these apps. They're relatively thin apps that are companions to some service."

Ozzie may be right in that the novelty of cute mobile applications may wear off as powerful mobile clients that work with SaaS (software as a service) back-office and ERP applications catch up. Rather than have all these thin client applications that are OS (operating system) specific, simple mobile applications may retreat to the mobile web browser so they can more easily port from one OS to another, and thick clients will run on powerful and full functional operating systems that are used on laptops and PCs today.

It will be interesting to watch.

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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Smartphone Market Trends and Analysis

Lenovo, a PC maker for the Chinese market, is buying back their mobile handset unit, for twice the price that they sold it for in 2008. Why? Lenovo said the acquisition "signals that Lenovo is gearing up its efforts in the burgeoning mobile Internet market." Lenovo Chief Executive Yang Yuanqing said they view the mobile Internet as a key growth area..."

Wall Street Journal reported in Monday's Edition (November 30, 2009) that Dell, Acer, Asustek Computer and HP have all launched handsets to diversify their product offerings.

What is my analysis? Lenovo sold their handset unit in 2008. Less than 2 years later they buy it back as they believe it represents a key growth area, and they buy it back just as the other large PC makers are launching their own new mobile handsets (smartphones) products to attack the growing mobile Internet market. This signals that PC manufacturers see smartphones as both a competitor to PCs and the future of mobile computing.

I believe that Internet enabled smartphones will be competing more and more with PC sales. As Google, Microsoft, Salesforce.com and other companies make more applications available on the Internet in hosted and SaaS (software as a service) models, there is less need to have a desktop PC loaded with large applications waiting for you back at the office. The notion that all things should be mobile has passed the tipping point.

This is also a wake up call for software companies. Smartphone access to back-office applications goes from being a novelty to a requirement. This means software vendors must quickly enable hosted and SaaS versions of their applications to be accessible via the Internet. It means there MUST be mobile application support for smartphones.

As I noted in an article yesterday, even mobile projectors can now be part of your smartphone. As these improve, they even may remove another reason to carry a laptop. Mobile broadband, high powered smartphones, social networking and SaaS models for software all work together to make the smartphone the preferred computing device of the present and the future.

What this trend should tell mobile software application developers is prepare yourself. There is going to be a huge and rapid transition from early adopters of mobile applications, to mainstream users. Everyone is going to want their ERPs and business applications available on smartphones and someone needs to be developing them.

MEAPs (mobile enterprise application platforms) that can mobilize many different back-office applications will benefit if they can develop a successful business model that is appealing to software developers and their customers.

I look forward to your comments. If you would like to discuss any of these trends and my analysis please email.

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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobile Applications that Blend Data and Services from Multiple Sources

Research In Motion's co-CEOs Mike Lasaridis and Jim Balsillie recently stated that software depth, breadth and integration will drive future device sales, noting the potential that lies in applications blending data and services from multiple sources.

This is important. I have been writing for some time about convergent devices, however, it is most often in the context of mobile devices and hardware accessories like GPS, bar code readers, digital cameras, voice memos, WiFi and other Bluetooth devices. The blending of data and services from multiple sources combined with convergent hardware is even much bigger.

Let's think about a simple scenario -
  1. Field service technician (X) orders a part for a furnace online from his smartphone. He will complete the job when it arrives.
  2. The part is shipped and an alert email notifies field service technician X which day it will arrive.
  3. Field service technician X notifies the customer via email about the status and notes this information in the mobile CRM application.
  4. When the part arrives, the dispatcher gives it to a field service technician Y as Y is is going to work at a location close to where field service technician X is working.
  5. Field service technician X is wirelessly sent a service ticket to finish the job, and notified that the part is with field service technician Y at the following GPS coordinates.
  6. Field service technician X and Y meet up and the job is completed.

In this example, the field service technicians have smartphones with mobile Internet, wireless work order dispatch, GPS integration, mobile email, online parts tracking and mobile CRM. They have blended data from multiple sources and services.

The more business processes that are mobilized, the more mobile data services will be used by the mobile workforce. This will require faster and more powerful smartphones. Mobile enterprise application platforms will need to be able to manage and integrate data from multiple sources and integrate them into one mobile application. This requires some interesting software development.

I believe that the integration of multiple sources of data and services begs for mobile analytics. Business analytics will interpret the data and recommend action steps based upon this analysis. I invite software developers who have expertise in these areas to comment.


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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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My Dream Come True - A Mobile Projector for the Smartphone

I don't think I am the only person that has craved a smartphone with a mobile projector in it. Obviously LG and AT&T believe there is a market. I have carried a laptop bag and a separate mobile projector bag many times. I have often dreamed of having a smartphone that could project my power point presentation so I could leave the heavy laptop and projector bags at home.

Several months ago, Omin Consulting Group reported that smartphones have now advanced to the point where business travellers can rely on them for roughly 80% of what they need for work. With a mobile projector, about 98% of a road warriors work can be done with their smartphone.

Read below:


AT&T AND LG MOBILE PHONES ANNOUNCE THE FIRST 1GHZ SMARTPHONE IN THE UNITED STATES, THE LG EXPO

7.2 HSPA-capable Smartphone from AT&T and LG Mobile Phones Packs a Powerful Punch, Features Optional Mobile Projector

DALLAS, November 30, 2009 -

AT&T* and LG Electronics MobileComm U.S.A., Inc., today announced the LG eXpo will be available online beginning December 7. Featuring the first 1 GHz processor in the United States, the LG eXpo allows business professionals to meet their demanding data sharing needs while on the go. Available exclusively for AT&T customers, the handset will be compatible with AT&T's High Speed Packet Access (HSPA) 7.2 Mbps technology, which provides a considerable speed boost to the nation's fastest 3G network. The LG eXpo is the first device in North America to support an optional integrated pico projector. The LG Mobile Projector snaps onto the back of the device and allows users to share presentations, slideshows and even online videos straight from their mobile phone. Weighing only 1.8 ounces and small enough to fit into the palm of your hand, the LG mobile projector provides users with powerful new technology in a compact design, featuring a projection distance as far as eight feet "LG eXpo adds to our growing portfolio of smartphones that operate on the latest upgrade to our 3G network and offer customers a great choice," said Michael Woodward, vice president, Mobile Phone Portfolio, AT&T Mobility and Consumer Markets. "As we move to HSPA 7.2 technology, it is crucial to provide our customers innovative and future-proof smartphones." With the upgrade to HSPA 7.2 technology, AT&T continues its investments to deliver the nation's fastest 3G network.


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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Mobile Applications for Tracking Diseases and Saving Newspapers

I came across a very interesting new iPhone application from HealthMap.org today called Outbreaks Near Me. It was developed by John Brownstein, as assistant professor of pediatrics at Children's Hospital Boston and Harvard Medical School along with colleagues at MIT's Media Lab.

This application combines GPS coordinates with LBS (location base services) that report on disease outbreaks near your location. You are able to set up the application to alert you whenever a disease outbreak occurs near you.

HealthMap brings together many different sources of data to provide you with a unified view of outbreaks of infectious diseases. The iPhone application even lets you submit your own reports including digital photographs of disease outbreaks. Don't ask me what digital images you would submit. This is very interesting to me as I am currently writing a report on telemedicine and mobile health monitoring. In fact, the research firm Gartner reports that by 2012 mobile health monitoring will be a Top 10 mobile application.

I find this application and concept very intriguing. It is a way of having people quickly share information and news, from the street or hospital bed, about specific health related events that are quickly displayed on a map for all to see.

This concept may also relate to newspapers. I have been pondering the fate of newspapers for some time. I am a big fan of the Sunday Edition of the New York Times with my hot drink on a Sunday morning. I suffer the thought of newspapers struggling to survive. I wonder if people reporting events from their neighborhoods and locations around the world on iPhones to a central web server which produces a form of Wiki-Newspaper is the next evolutionary step in news.

I can see it now. Your iPhone's GPS coordinates automatically configures your local edition of the Wiki-Newspaper and the news is collected and aggregated from people and news sources from all around your location.

What are your thoughts?


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Author Kevin Benedict
Independent Mobile Strategist, Sales, Marketing and Business Consultant
www.linkedin.com/in/kevinbenedict
http://kevinbenedict.ulitzer.com/
http://mobileenterprisestrategies.blogspot.com/
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Interviews with Kevin Benedict