Gartner Reveals Predictions and the Tsunami of Digital Transformation

This week at the Gartner Symposium/ITxpo 2013, Gartner unveiled their top predictions for 2014 and beyond.  Here they are:
  • Digital Industrial Revolution (3D printing and its impact on manufacturing and IP)
  • Digital Business (social, mobile, analytics, cloud, code halos and their impact) 
  • Smart Machines (self-learning machines and artificial intelligence)
  • The Internet of Things (network centric operations, situational awareness, etc.)
These predictions align closely with what I have been writing about and teaching for the past 12 months. However, I have not covered the "Digital Industrial Revolution" in the context of 3D printing.  I will have to start paying more attention to that area.  I blame some of my inattention on those that came up with the term "3D Printing." When I read the word "printing" I lose interest.  I guess I need to start being interested.

In fact, we all need to start paying more attention to the four areas listed above.  Gartner is not just highlighting new IT trends, but warning that these trends will have a significant impact on politics, economies, cultures and societies.  They are predicting the process of "digitizing" businesses and manufacturing will displace large numbers of workers that will not find available jobs waiting.

I talk about the speed and the pace of business often these days.  Information volumes are exploding, innovations are accelerating and real-time communication is nearly universal.  Secrets are hard to keep, and entire populations and markets are swarming around new ideas and causes that burst forth in seemingly spontaneous manners.

As more data is captured and analyzed by the big data engines, this information will start to have a larger impact on each of our personal lives (see Code Halos).  Our automobile insurance, mortgage loan rates, educational opportunities, job prospects and the products and services offered and the prices of these items will all be the result of big data analytics.

The digitization of our world means computers will be able to do more of the work that until recently supported the middle class.  Here is a summary of what Thomas L Friedman had to say about this phenomena last year in an article titled, The Theory of Everything (Sort of) in the New York Times - Because of cloud computing, robotics, 3G wireless connectivity, Skype, Facebook, Google, Linkedin Twitter, the iPad and cheap Internet enabled smartphones, the world has gone from connected to hyper-connected.  Today to be in the the middle class, you have to study harder, work smarter and adapt more quickly than ever before.  All of this rapid change is eliminating more and more “routine” work – the sort of work that once sustained a lot of middle-class lifestyles.

Displaced middle class workers are not going to be happy.  We need to watch carefully the unintended consequences of these technological innovations.  The middle class are not the only potential losers of these changes.  Large numbers of businesses will not be able to decipher the meanings of rapid changes around them, and those that do may not have the expertise or capital to act fast enough to keep up with the pace.

In 1970 Alvin Toffler published a best selling book called Future Shock that predicted that affluent and educated citizens of the world’s most technically advanced nations will fall victim to the disease of change. Unable to keep up with the pace of change, brought to the edge of breakdown by incessant demands to adapt and evolve, many will plunge into future shock. The main thrust of the book is that both individuals and societies need to learn how to adapt to and manage the sources and pace of change.

The bottom line is that companies need to invest today in change management education and watch emerging trends very carefully.   Companies need to fully understand what it means to move from industrial to digital.  These emerging trends then need to quickly be analyzed so executives can understand how these changes should translate into today's business strategies, budgets and investments.  Those in politics also need to pay attention to these rapid changes because they are already impacting societies and economies.

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
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Learn about mobile strategies at MobileEnterpriseStrategies.com
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Tactical vs. Strategic Enterprise Mobility

Tsunamis of Change
In the recent survey I conducted titled "State of Enterprise Mobility 2013" I asked the question, "Does your company view mobile solutions as tactical (LOB or process specific) or strategic (critical to the success of the company)?"  Over 220 participants answered the question with 71.3% answering strategic, and 28.2% answering tactical.  However, when I filtered for just the answers from end-users (removing analysts, consultants, software and mobility vendors), then 48% answered tactical, and 52% answered strategic.  There are still a lot of enterprises that view enterprise mobility as merely a tactical solution.

What is the difference between strategic and tactical enterprise mobility?  I think it relates to the scale and transformational nature of your implementations.  For example, if your CPG (consumer packaged goods) company had 27 food processing inspectors that needed mobile apps to conduct in-house inspections, then I would consider that a tactical implementation of a mobile solution.  However, if your company implemented an enterprise-wide mobile app to facilitate better enterprise collaboration, then that might be strategic. Strategic mobile applications fundamentally change the way a company operates.

I see a lot of strategic mobility especially used in B2C (business-to-consumer) apps.  Many of these apps can completely change the way customers feel about your company, research products and services, buy things and recommend them to friends.

Social, mobile, analytics and cloud (SMAC) and other IT mega-trends are causing massive changes today.  Here is what Gartner said this week at their symposium, "IT is no longer just about the IT function. Instead, IT has become the catalyst for the next phase of innovation in personal and competitive business ecosystems."  Did you catch that?  IT is becoming even more important, and is key to making their businesses competitive!

I get concerned when I meet with IT strategy teams in 2013 that tell me, "We are conducting POCs with a couple of simple mobile apps."  WHAT?  What are they trying to prove with a POC?  That is like saying, "I know a Tsunami is coming, but I am going to practice my breast stroke and back stroke to see which I like better."  You have got to be strategic enough to MATTER!

Here is another comment from the Gartner Symposium this week, "The savvy CIO will get his or her CEO to recognize the change being brought about by disruptive shifts, and that they are coming at an accelerated pace and that they will have a global level of impact."  These changes and economic shifts are seismic!

It is time we recognized these massive changes for what they are, and get serious about implementing a strategy shift that enables us to respond to changes at a much faster pace than ever before.


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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Personal and Enterprise Clouds, HTML5 and Mobile Devices

Click to Enlarge
In the recent survey "State of Enterprise Mobility 2013" I asked the question, "How many wireless devices do you use daily?"  An incredible 69 percent use three or more wireless devices daily.  I myself use three - my MacBook Pro, iPad mini and iPhone.

I use my iPad mostly for reading email, notes, news, ebooks and social media, plus I watch videos and listen to music on it.  I use my iPhone for the same purposes when I am on the go, plus texting, phone calls, the camera, fitness apps and maps.  I use my laptop to do many of the same things, but specifically to write, use Microsoft Office apps, participate in video conferences and conduct research and store photos.

There are a lot of overlaps in what I do on the devices, which is the reason the whole concept of the "personal cloud" is so valuable to me.  Rather than store all content on devices and worry about synchronizing updated versions of my content across other devices, much of my personal content is stored in personalized clouds.  My Blogger and Facebook accounts are personal clouds where I store and share my content.  LinkedIn, Twitter, iCloud, EverNote, Box.net, DropBox, Instagram, Pinterest, etc., are also personal cloud services where you can store and share content.  The value, of course, is that you can access all of your content from any of your wireless devices with minimal effort and maximin convenience.

Enterprises will find the same kinds of benefits that I do but on a much larger scale.  Companies that recognize a permanent requirement to support an increasing number of enterprise mobility apps on ever-changing devices, must seek a model of design, development, deployment, maintenance and support that maximizes efficiency, productivity and minimizes TCO (total cost of ownership).  In today's world - that model looks like HTML5 apps managed and deployed using enterprise cloud services.

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Mobile Expert Google+ Hangout with Chris Willis

In this Google+ Hangout interview with mobility expert Chris Willis, we discuss current enterprise mobility trends, Verivo's strategies, evolving mobile platforms and business models.  Enjoy!

Video Link: http://www.youtube.com/watch?v=rS6-y1oppNE&feature=share&list=UUGizQCw2Zbs3eTLwp7icoqw

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict Selected to the 2013 Power Players in Technology Business Media List

AlwaysOn is proud to announce the Power Players in Technology Business Media list, honoring the technology journalists (and Bloggers) who are keeping the Global Silicon Valley connected and informed.   Cognizant’s Head SMAC Analyst, Kevin Benedict has been selected as a 2013 winner.

The AlwaysOn Power Players in Technology Business Media list honors the editors, writers, and bloggers in the technology world who are keeping technology entrepreneurs informed and connected. Reporting on the massive technology breakthroughs hitting the market almost every day, these individuals are the voices behind the ideas that make the Global Silicon Valley an incubator for success, helping inspire entrepreneurs who are building strong companies and forward-thinking, indispensable products. - See more at: http://aonetwork.com/Announcing-the-2013-Power-Players-Technology-Business-Media/#sthash.fzgwu8C4.dpuf

I am honored.

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict