Showing posts with label automation. Show all posts
Showing posts with label automation. Show all posts

Digital Technology and the Greater Good

Adam Smith wrote about the concept of rational self-interest, which posits we work together for the greater good when it benefits ourselves. Does this concept have relevance in the context of robots, automation and employment? I think it does.

I believe most of us would agree that replacing large numbers of humans with machines that result in wide scale unemployment and suffering is not in our rational self-interest. Having massive numbers of jobs terminated by the Terminator does not result in a safer, healthier civilization or vibrant economy; therefore, it is not in our best interest.

Just because something is possible, does not mean it is good. A powerful king that takes all the food, property and means of production away from his people resulting in their suffering, quickly becomes a target of their wrath, and on a quick path to poverty.

Businesses that replace human workers with machines and software, out of self-interest, will over time find it increasingly difficult to sell their products to their unemployed or underemployed consumers. At what point do businesses seek to expand employment opportunities out of a rational self-interest rather than decrease them through automation? Is it a realistic option for profit maximizing businesses to seek the greater good?

In the short-term, factories hope to benefit from automation faster than their competition in order to gain advantages, while there are still sufficient numbers of consumers employed elsewhere to provide a market for their goods. In the mid-term, entire industries will automate and terminate large numbers of jobs, but hope other, slower-to-automate industries will employ their consumer base. In the long-term, however, when digital transformation has swept through all industries, who is left to employ the consumers and provide them living wages, and who is left with capital to buy goods?

As jobs that require little training or education diminish in numbers, we have two choices, 1) Increase education levels to equip our population for the digital future, or 2) subsidize the unemployed and underemployed with a sufficient income to survive and maintain their dignity. If there are still not enough jobs for those that work hard to increase their level of education, then we are reduced to one choice.

There are plenty of problems left on this planet to be solved. Solving these problems could employ many. Today, however, not all of these problems have economic values assigned to them. Fresh water sources, clean air, forestation, peace, better health, better education, etc., all of these have the potential to generate enormous economic benefits, but they need society to place a value on them and reward innovations and employment in these areas.

A vibrant economy, and a safe and secure society depend on healthy employment numbers, adequate wages, property ownership and rights, hope, peace and purpose. Digital transformation must foster these goals, or risks accelerating a break down in our society and economy – two things that can dampen a New Year’s celebration.

Follow Kevin Benedict on Twitter @krbenedict, or read more of his articles on digital transformation strategies here:


  1. Video Report: 40 Months of Hyper-Digital Transformation
  2. Report: 40 Months of Hyper-Digital Transformation
  3. Virtual Moves to Real in with Sensors and Digital Transformation
  4. Technology Must Disappear in 2017
  5. Merging Humans with AI and Machine Learning Systems
  6. In Defense of the Human Experience in a Digital World
  7. Profits that Kill in the Age of Digital Transformation
  8. Competing in Future Time and Digital Transformation
  9. Digital Hope and Redemption in the Digital Age
  10. Digital Transformation and the Role of Faster
  11. Digital Transformation and the Law of Thermodynamics
  12. Jettison the Heavy Baggage and Digitally Transform
  13. Digital Transformation - The Dark Side
  14. Business is Not as Usual in Digital Transformation
  15. 15 Rules for Winning in Digital Transformation
  16. The End Goal of Digital Transformation
  17. Digital Transformation and the Ignorance Penalty
  18. Surviving the Three Ages of Digital Transformation
  19. The Advantages of an Advantage in Digital Transformation
  20. From Digital to Hyper-Transformation
  21. Believers, Non-Believers and Digital Transformation
  22. Forces Driving the Digital Transformation Era
  23. Digital Transformation Requires Agility and Energy Measurement
  24. A Doctrine for Digital Transformation is Required
  25. Digital Transformation and Its Role in Mobility and Competition
  26. Digital Transformation - A Revolution in Precision Through IoT, Analytics and Mobility
  27. Competing in Digital Transformation and Mobility
  28. Ambiguity and Digital Transformation
  29. Digital Transformation and Mobility - Macro-Forces and Timing
  30. Mobile and IoT Technologies are Inside the Curve of Human Time
************************************************************************
Kevin Benedict
Senior Analyst, Center for the Future of Work, Cognizant
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Subscribe to Kevin's YouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Intelligent Mobile Commerce Apps, Digital Transformation, Robots and Speed

Brains behind Mobile Applications
In 2002, I was developing mobile applications for blue collar workers. These apps were not intelligent.  They were basically forms on handheld computers or PDAs.  Yes, they could be made to understand, based on data inputs, which form(s) should be presented next, but that was about as smart as they got.  In those days, mobile apps were mostly used to query a simple database and for field data collection and sync.

Today, mobile apps on smartphones and tablets are the UXs (user interfaces) for very complex and intelligent systems, many of which today depend on software robots for automation and speed.  On a side note, yesterday, while I was attending a M6 Mobility Xchange conference, Intel said us humans are becoming part of the computer!

Mobile users are impatient.  They will wait less than 4 seconds on average for a mobile app to load, before closing it and moving on. You would hate to have developed the world's best designed mobile application, but then have mobile consumers abandon it, because some transaction engine, integrated product catalog or mobile security system made the process too slow.

Let me provide a scenario - a person uses a retailer's mobile application that is associated with a loyalty program.  The millisecond they load the application, software robots on the backend identify the device, look at all the accumulated data about the user's transaction histories, demographics, preferences, styles, etc., analyzes it, and then create a personalized experience which is uploaded to the mobile application.  No human is involved, but the experience is fast, beautiful and personal.  The products and discounts are optimized to appeal to my preferences.  It is an automated process that uses software robots to analyze and act in milliseconds.  This process is far more sophisticated and complex than the processes I used in 2002.

In 2002, to speed up a process we looked at just a few areas: the selected mobile device, wireless networks, device memory and the size of the database queries.  Today, entire business processes are being impacted and companies are being forced to rethink operations.  Legacy IT systems are being asked to perform at speeds beyond their capabilities.  Mobile solutions today, are more about the backend servers, processes, robots and strategies, than the actual mobile app.

The pressure to digitally transform and automate IT environments is growing.  Mobile applications, at first just clever add-ons to line of business applications, are now driving the train of digital transformation and pointing the way to the future for the entire enterprise.  The cost of a mobile application, may ultimately involve rethinking your entire IT environment.

As consumers increasingly shop online and mobile, competition will force businesses to redesign not only their IT environments, but their entire approach to marketing, sales, customer service and R&D as well.

Finally a big favor to ask - Will you take my 3-minute survey on mobile behaviors?  It is part of an in-depth mobile consumer behaviors and the retail experience report I am working on.

Survey - http://survey.constantcontact.com/survey/a07eb005ar4i9lm8rvk/start
************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Robots and I - Intelligent Process Automation, Siri and More

Today I had the privilege of interviewing two robotics and process automation experts.  I learned there are many different kinds of robots including the humanoid types we see in movies, and robots made entirely out of software.  In this interview we discuss Rob Brown's recent white paper titled Robots and I, the different forms of robots, and then dig deep into how software robots are transforming many industries today with expert Matt Smith.  Enjoy!

Video Link: https://youtu.be/qOPFD3vshec


************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict