The late military strategist, Colonel John Boyd always taught that success in the field comes from three key points in the following order:
- People (well trained, intelligent, motivated)
- Ideas (good strategies, processes and philosophies)
- Things (technologies and resources)
We explored their current environments across multiple regions, goals, challenges, processes and infrastructures. I shared best practices, what I have seen other best in class companies doing to optimze their field services strategies, and provided recommendations.
The end result of our work together was an understanding of the mobile technology architectures, frameworks and infrastructures that would be needed to support their ambitions and strategies to run a best in class, real-time, field services organization.
Now back to the Colonel's points. At the utility company, we first needed to understand what the strategies (Ideas) for delivering field services were or should be before we could hope to focus in on the appropriate technology to support it. We spent the first part of our time together discussing the definition and vision of the "real-time" field services organization. We asked ourselves, "What does a real-time service organization look like, and what strategies and processes need to be adopted in order to support and manage it?"
Once the team at the utility company identified the vision they had for their organization and processes, the next step was to review the technologies (Things) needed to efficiently and cost-effectively support their vision.
If your organization would benefit from this kind of workshop, please contact me.
Field Mobility 2011 Australia - October 25 - 27, 2011
Enterprise Mobility Exchange, Las Vegas - November 2 - 3, 2011
Kevin Benedict Speaking Tour, Tokyo - November 14-15, 2011
Kevin Benedict Speaking Tour, Singapore - November 17-18, 2011
Whitepapers of Note
The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
The Evolution of Enterprise Mobility
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services
Recorded Webinars of Note
3 Critical Considerations for Embracing Mobile CRM
Healthrageous Mobility Case Study
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise: The Benefits of Rapid, Easy Access
Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform
Ruggedized and Industrial Mobile Device Articles
Consumer Smartphones or Industrial Smartphones?
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
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Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.