Will You Trust a Robot?

Jeff Bezos and team launched 66.5 miles into suborbital space on a rocket ship with no pilot this week.  The rocket ship operated autonomously using sensors and artificial intelligence.  That takes trust. They had to believe in the science and that the AI system would get them safely there and back.  They had to have trust in the scientists, programmers, engineers, physicists and chemists.  They had to have trust in the math and physics.  They had to trust the coding and formulas used in the algorithms.  They had to trust in the data coming from the sensors.  Although there were likely many failures along the way, they trusted the process - the scientific method.

The Latest Developments in Artificial Intelligence and Digital Assistants at Oracle

My brilliant friend Suhas Uliyar is Oracle's VP of Digital Assistants, AI & Integration.  We connected on Zoom last week where he shared the latest developments in AI, and the progress his team is making in creating digital assistants that understand sentiment, swear words and soon have reasoning powers.  

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Kevin Benedict

Partner | Futurist at TCS

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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Speed and Transformational Leadership

It took Magellan’s crew three years sailing ships to circumnavigate the earth.  Today, at hypersonic speeds of 7,680 MPH, it takes just over three hours to circumnavigate the earth.  Data on the Internet, however, travels at 670 million mph, which means it only takes milliseconds to circumnavigate the earth.  In this age of digital businesses and digital interactions, companies must digitally transform to work effectively in a world where global business and information moves at these mind-blowing speeds.

It's not just IT systems that are impacted by the volume and speed of information.  The creators of business processes that were designed and developed in an analog area, simply never envisioned a business environment that would require these operational tempos.  Analog business processes were designed to have humans involved.  These dependencies were designed to slow down the process to ensure accuracy, compliance and accountability.  Today, however, operating at the slow speeds of an analog, human dependent business process, will doom your company.  Analog business processes must be quickly automated via robotic process automation using artificial intelligence and machine learning to effectively interact with impatient digital customers and B2B partners.

The Future of Managers

Managers must explain a lot of things.  Early in my career I managed a team of six IT experts responsible for EDI and other forms of business-to-business data exchanges with suppliers.  Our data, from planning and manufacturing systems, was shared with our suppliers' to support the just-in-time manufacturing of electronics.  Our senior leadership would often ask us to defend our data, yet we often struggled to explain where it originated from or how the numbers were generated.  The data we were using came from a figurative "black box."  We received it without explanation.  That of course was an untenable position for a manager.

In the near future managers will increasingly depend on artificial intelligence for assistance, and hopefully it will be explainable AI to avoid the challenges I faced.  Explainable AI (XAI) is artificial intelligence in which the results, and the logic and data used, can be understood by humans.  Understanding how the system works is critical to establishing trust.  

As AI becomes integrated into more and more businesses and IT systems, the role it plays will become ever more critical.  Any questions about why an AI system made a particular decision or took an action must be able to be quickly deciphered, explained and adjusted if necessary.  Having trust in the AI system is a critical first step for managers to open up and use it for an expanding list of tasks.

AI systems, implemented correctly can be a manager's right hand.  Common benefits of AI are:

• Reduced human errors
• Is available 24x7x365
• Can complete mundane, repetitive and routine administrative work without distraction
• Can scale
• Can make faster decisions, and take faster actions based upon established business processes 
• Can find solutions and innovations faster by analyzing patterns within oceans of data

In a report by HBR, it was found that 54% of a manager's time is usually spent on administrative tasks - tasks well suited for AI assistance.  If AI can take over these tasks it could free up managers to spend more time on the things humans are best at including applying their knowledge of organizational history and culture, empathy, ethical reflection, judgement, creativity, experiments, innovation, strategy, discretion, experience and improvisation. 

In the HBR report there are five pieces of advice for managers of the future:

1. Leave administration to AI
2. Focus on judgement work
3. Treat intelligent machines/agents as colleagues
4. Work like a designer
5. Develop your social skills and networks

I can imagine a scenario in the near future where there will be an organizational chart of robots, robot workers, managers and robot executives.  Each using XAI to explain how they are managing the robots, tasks and operations under their responsibility.  I guess that means we humans will need to figure that out first.

Read more on AI here:

• Redemptive AI, Biases and the American Dream

• The Future of AI Starts Yesterday

Kevin Benedict

Partner | Futurist at TCS

View my profile on LinkedIn

Follow me on Twitter @krbenedict

Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Redemptive AI, Biases and the American Dream

The American Dream is the national ethos of the United States - a set of ideals which includes the opportunity for prosperity, success and access to upward social mobility for individuals and their families.  The last thing any of us want is to invent and deploy technologies that are barriers to this dream.

Artificial intelligence (AI), configured wrongly, can become a barrier.  Many companies today are now using AI to interview candidates, interpret their potential, and rank them from best to worst.  How emotive a person's face muscles are, their use of the english language, and the sophistication of their vocabulary are now all being used to select or reject job candidates.

One can only imagine how difficult AI interviews are for immigrants and refugees looking for their first big opportunity.  Facial expressions are often influenced by culture.  English being a second, third or fourth language could present all kinds of barriers to getting past the AI gatekeepers and into the land of opportunity. 

The Future of AI Starts Yesterday

"The best time to start implementing artificial intelligence in the future was yesterday." 

                ~Kevin Benedict

Artificial intelligence (narrow AI) today is beyond its proof-of-concept phase - as it is already proven and delivering tactical value in many well documented areas: 

• Reduction in human error
• Available 24x7x365
• Improved quality
• Improved productivity
• Improved efficiencies
• Able to dependably complete mundane, repetitive and routine jobs
• Makes faster decisions and taking quicker actions

Artificial intelligence, although still in its infancy, is already delivering impressive results and competitive advantages for those prepared.  The preparation, however, is not insignificant and requires much work including:

Projecting Power and Influence

At the height of Rome's power they had more than 29 great military highways, 113 provinces were interconnected by 372 great road-links, and the whole road system comprised more than 400,000 km of roads, of which over 80,500 km were stone-paved.  This enabled the romans to flourish as a civilization for over 400 years and to project their power and influence to the ends of the known world.

The Roman roads offered value in many ways.  They enabled trade and supplies to move, cultural influences to expand, knowledge to be shared and the use of effective military strategies based on the predictable movements of Roman legionnaires who could march 24 miles in 5 summer hours when pressed for short amounts of time, and 20 miles a day indefinitely in all weather.  This was only possible because of the investment in and the quality of the roads.

Today the internet is the modern equivalent of the Roman road.  Products can be sold, tracked and delivered just about anywhere in the world because of the internet.  The internet, however, also enables those with nefarious intent to project power and influence on people around the world, and it is the place where information warfare is now fought.

Future of Warfare and Its Gamification

Technology is giving life the potential to flourish like never before - or to self destruct. ~ Future of Life Institute 

In the future, warfare will be fought increasingly by engineers, software developers, scientists, accountants and politicians, which is a historical anomaly and worth some consideration.

Historically war was conducted to compel a positive political outcome for the victor.  This was accomplished by diminishing an adversaries will, or resolve to fight by making them suffer.  Once an adversary suffered enough and they lost their will to continue - peace was achieved on the terms of the victor.  Here is where the entire twisted logic of war and violence breaks down.  In the future, warfare is likely to be increasingly fought between machines that don't suffer.  They just do it - as Nike advocated.

Reimagining Higher Education: The New-Age CFO with Expert Mike Gower of Rutgers University

In this backstage interview with Rutger University's Executive Vice President, Chief Financial Officer & Treasurer Mike Gower, we explore the importance of student retention, reducing student debt loads and using artificial intelligence to help alert staff that a particular student is struggling.  We also talk about making education more efficient by using a combination of in-person and digital classrooms and much more.  Enjoy!

 

To view the entire Reimagining Higher Education, The New Age CFO 60 minute virtual event click here.

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Kevin Benedict

Partner | Futurist at TCS

View my profile on LinkedIn

Follow me on Twitter @krbenedict

Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Does Uncle Sam Really Want You?

Uncle Sam doesn’t really want a gangly 18-year-old soldier to stand guard outside the gate of a military base, rather he wants a wide-area motion imagery (WAMI) system that provides surveillance, reconnaissance, and intelligence-gathering using specialized software and camera systems to detect and track hundreds of people and vehicles all at the same time over a city-sized area.  

Uncle Sam doesn’t really want a blurry eyed, half asleep and distracted human pilot flying in circles trying to find camouflaged bad guys on the ground, rather he wants a multispectral system, that can see things invisible to human eyes, consisting of four high-definition cameras covering five spectral bands; a three-color diode pump laser designator and rangefinder; laser spot search and track capability; automated sensor and laser bore sight alignment; three-mode target tracker., and MTS sensors that offers multiple fields of view, electronic zoom, and multimode video tracking.