Mobile Expert Video Series: Mark Crofton

In this short interview recorded this week in Orlando, FL at SAPPHIRE NOW 2013, SAP's Mark Crofton talks about mobile solutions, mobile banking and trends in Latin America.  Enjoy!

Video Link: http://youtu.be/C_Hejd5622U


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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

SAP M2M Expert Suhas Uliyar Shares Strategies for the Internet of Things

This is one of the most informative interviews I have recorded on the subject of the IoT (Internet of Things).  IoT is a big subject here at SAPPHIRE NOW 2013.  In this interview Suhas Uliyar shares what an end-to-end M2M (machine to machine) solution looks like in an SAP world.

Learn how the SAP Mobile Platform, Hana, Syclo, Right Hemisphere/ SAP Visual Enterprise, Afaria, Augmented Reality, Mapping, cloud computing and SAP NetWeaver all work together in an M2M solution.

Video Link: http://youtu.be/vJMCzQS-9wA



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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Images from SAPPHIRE 2013

SAP's Sanjay Poonen sharing SAP's mobile strategies
Clockwise from top - Kevin Benedict, SAPPHIRENOW 2013,
Internet of Things Session, SAP-Founder Dr. Hasso Plattner
and SAP Executive Board Member Dr. Vishal Sikka
Clockwise from Top - Suhas Uliyar (SAP VP M2M/IoT),
SAPPHIRE 2013, Orlando FL
Kevin Benedict speaking SMAC strategies
Senthil Krishnapillai (SAP VP Mobile Security)

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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Digital Transformation, Retailing and Mobile Technologies

Today I read the results of a report from Google titled, How In-store Shoppers are Using Mobile Devices that states the following, "One in three shoppers uses their smartphones to find information instead of asking for help from a store employee.  In some categories 55 percent say they do this when shopping for appliances, 48 percent for electronics, 40 percent for baby care and 39 percent for household care."  Those numbers point to a significant change in retailing.  They point to a self-help transformation enabled by mobile devices.  Companies that want to thrive in retail must embrace these behaviors by acknowledging them and adapting their strategies.

Here are some more interesting results from the report:
  • 79 percent of smartphone owners are smartphone shoppers
  • 62 percent utilize a smartphone to assist with shopping at least once a month and 17 percent utilize mobile to assist in shopping at least once a week
  • 84 percent of smartphone users, utilize smartphones to help shop while in a store
  • 53 percent of smartphone users, utilize their device in-store to make price comparisons
  • 39 percent of smartphone users use their smartphones to find promotional offers while in store
  • 36 percent of smartphone users use their smartphones to find location/directions to stores
  • 35 percent of smartphone users use their smartphones to find store hours.
Retail is not the only place experiencing significant changes due to mobile technologies and other innovations.  Books are becoming ebooks, DVDs are giving way to streaming video, album sales have morphed into single song sales online, classified ads have moved from the local newspaper to Craig’s List, bank branches are losing their relevance as mobile banking apps gain in popularity, product research is done on mobile devices, college degrees are being earned online and consumers are self-diagnosing their illnesses via mobile and online research.  All of these market and behavioral changes are due to what is termed digital transformation.

All industries will be impacted to some degree by the digital transformation that is happening in 2013. However, industries driven primarily by information, such as healthcare, education, financial and public services, will experience some of the most profound changes.

Specific functions in companies such as marketing, online sales, customer support, etc., will experience significant changes because of the digitization.

Digital transformation is happening as a result of technology innovations, cultural and population shifts, evolving societal behaviors, and changing market expectations.  Even traditional industries not generally associated with leading edge technologies are experiencing the effects of this digital transformation on their interactions with employee, partners and customers.

Leading these digital transformations are developments around SMAC (social, mobile, analytics and cloud) technologies.  These developments change our interactions, communications and expectations on how people, organizations and businesses should engage with each other.

Mobile technologies, including smartphones and tablets in particular, are transforming entire industries.  Today when people want answers they search the Internet or a connected data source.  When they want to remember an upcoming event, they add it to a calendar supported by their mobile device.  When they want to save information, they write a note, record an audio memo or take a digital photo/video and save it to their mobile devices and connected personal cloud storage services.  When they want to communicate with friends, family members or healthcare providers they use their mobile devices, apps and social media technologies.  When they want to research products, read reviews and find locations and prices they first reach for their smartphones.

Are you following me on Twitter?  If not I invite you to @krbenedict.
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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Renegade Business Execs, SMAC and Things are Out of Control!

Cloud based Google Enterprise Apps
This morning Cognizant, the company where I work as an analyst, reported their earnings.  In the earnings call Cognizant CEO Francisco D'Souza stated, "This year we expect to deliver about $500 million in SMAC (social, mobile, analytics, cloud) related services."  That is a significant number in Boise, Idaho where I live.

I study SMAC related topics daily and teach SMAC (social, mobile, analytics and cloud) workshops globally.  No one is arguing against these mega-trends in 2013.  The questions I get are related to how to embrace and exploit these trends for the good of the company given their unique position, market, industry and region.

On another topic - I read an article today titled, "Renegade Business Execs Drive IT Strategy" that I found intriguing.  Here is an excerpt, "Business executives are increasingly bypassing the IT department and spending their own budgets on technology as "it's too important for their business to leave to IT", says analyst house Forrester."

I believe we are witnessing the beginnings of the "consumerization of enterprise apps.  When powerful and useful enterprise apps are available in the cloud for the choosing, business executives can often select and implement them with minimal IT department involvement.  If the business believes it will help their bottom line, they pull the trigger and use their own budgets.  This of course has implications on how the IT department is viewed and their future missions.

Here is another excerpt from the article, "CIOs now have to pivot and act more as a consultant to the business. The days of a centralized controlled IT world are over. Vendor management can no longer be the central management point for IT departments."  Things are out of control!

The cat is out of the bag!  The horse is out of the barn!  Who let the dogs out?  All odd sayings, but they seem strangely relevant to what is happening in IT.  The business is more and more about technology, and thus business execs are becoming experts themselves in the use of technology to hit their business objectives.  They are no longer depending upon the IT department to recommend and select innovative solutions.  If you are selling technology to companies, you should be paying attention to this trend!

The IT department today is often viewed as the maintenance arm of the company.  The keepers of the systems of record, the ERPs, databases, security systems and IT policies and licenses.  More and more of the innovation seems to be happening in the cloud and on mobile devices.

One last excerpt, "IT will become much less of a blue-collar run and built organization and much more of a white-collar shop focused on design, orchestration and integration, with more of the integration focused on external business partners and public cloud services."

This is the future.  This is why Cognizant is studying and sharing our research on SMAC (social, mobile, analytics and cloud) with the world.  This is why we have a SMAC practice.  This is why we are working closely with Google Enterprise to demonstrate what a fully enabled SMAC platform looks like.

If you live in the UK, you may be interested in an upcoming exclusive breakfast discussion on ‘Private, Public and Hybrid Cloud’ the morning of 12th June in Thistle Hotel in Marble Arch. Moderating the session will be Paul Simmonds, ex-CISO of AstraZeneca and of ICI and a panel of experts from Microsoft, Savvis and Interxion.  There are limited seats, but email me if you are interested in attending and I will see what I can do.



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Kevin Benedict, Head Analyst for Social, Mobile, Analytics and Cloud (SMAC) Cognizant
View Linkedin Profile

Read the whitepaper on mobile, social, analytics and cloud strategies Don't Get SMACked
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Join the Linkedin Group Strategic Enterprise Mobility

Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Interviews with Kevin Benedict