Digital transformation is about recognizing the impact of innovation in your industry, market and business. It is about understanding how new technologies will transform your business plans and budget priorities. It is about being bold enough to act and change direction mid-year, or budget cycle.
In this interview with SmartStory's CEO Michael Boerner, we dig deep into how digital transformations are already changing the way retailers interact and support their customers in completely new and innovative ways that will change the competitive landscape forever.
If you sell complex products and services - I strongly suggest you study this video segment and discuss what you are seeing with your strategy team. Your industry and market will be impacted. Stay tuned for parts 2 and 3 in this series.
Video Link: http://youtu.be/rLlNmW-VmXw?list=UUGizQCw2Zbs3eTLwp7icoqw
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Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work
Cognizant
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.