- The biggest ROI available for most field services organizations is the "First Time Fix" goal. This is when the service technician can fix the problem the "first" time on the job. There is so much time wasted going out to a job, evaluating it, ordering parts and rescheduling to come back at a later date. The expense doubles when you can't fix it the first time. Think about the wasted time, fuel, lost opportunity costs and poor customer service.
Sumair also shared some of the latest research from Aberdeen Group. Did you know:
- Only 64% of large companies have mobilized their field services organizations?
- Only 59% of medium companies have mobilized their field services organizations?
- Only 44% of small companies have mobilized their field services organizations?
Kevin Benedict, Mobile Industry Analyst and Mobile Strategy Consultant
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Full Disclosure: I am a mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.