Making Millions with Mobile Handheld PDA Software Applications

In the last month I have spoken to several of our customers about their motivations for mobilizing their business processes for use on handheld PDAs. I was very intrigued that several of them identified their primary motivation was closing new business.

At MobileDataforce we are very focused on helping our customers identify the cost savings that can be achieved by mobilizing business processes on handhelds like:

• Work Order Dispatch
• Inspections
• Asset Tracking
• Delivery services
• Clinical trials data collection
• etc.

However, sometimes this can blind us to the fact that the primary motivations of some of our customers are to close new business by mobilizing, rather than achieving cost savings by mobilizing.

Two of the custom mobile software projects my teams are working on today were initiated because our customers wanted to achieve a competitive advantage in their business. They were not motivated primarily by cost savings due to business process efficiencies. They wanted to show their sales prospects a better way of conducting business using handheld computers, mobile software applications and wireless synchronization with their office database applications. In both cases it worked. Their end user customers chose them over competing companies that were still using inefficient paper, clipboards and fax machines.

I wrote an article called the 28 Reasons to Mobilize which can be downloaded here, but in this article I failed to list as a motivation - closing new business. Yes mobilizing your business prcesses to run on handheld PDAs can save money through efficiencies, but it can also add top line revenue to your business.

RFID Adoption Rates are Dropping

In an article in the Wall Street Journal on Tuesday, October 30, 2007 it is reported that RFID adoption rates are actually dropping. In 2006 13% of logistic providers said they have committed to using RFID at some point in the future, in 2007 the number is only 10%. Currently only 8% of logistics providers are involved in proof-of-concepts and this is also down from 2006 numbers.

The ROIs are simply not there yet for the majority of companies. The RFID tags remain too expensive and the accuracy of many RFID systems is not sufficient. Tom McKenna, VP of Penske Corp., says he could only get 95% accuracy on the RFID reads, which of course does not work for him.

Long live the bar code!!!

MobileDataforce has created many barcode and RFID solutions. Our mobile software solutions, the PointSync Mobility Platform, does not care if the data comes to the handheld through a bar code scanner, RFID reader or any other method. We process the data the same way and wirelessly synchronize it with enterprise database applications.

Introducing the Psion Teklogix Ikon - Rugged Handheld PDA Smartphone

Here is an interesting experience. I am using blogging software that is provided by Google, and it detected that I was blogging from a location in the Netherlands today and it switched all the instructions to Dutch. Oh well, nothing ventured nothing gained.

I was in Paris last week for the unveiling of Psion Teklogix's new rugged handheld PDA phone/scanner/gps data collector called the Ikon (sorry Psion I don't know how to make your special font characters). It is one of the few rugged phones with built in industrial strength scanners and batteries for real world working environments like the ones MobileDataforce works in on a daily basis.

Here is the text from Psion Teklogix's press release:

25 October 2007

Paris, France Signifying the dawn of a new era in the PDA marketplace, Psion Teklogix (LSE: PON), a global provider of solutions for mobile computing, wireless data collection, imaging and RFID, announced its return to the market it pioneered over 20 years ago, launching today its newest product, the rugged PDA – iKôn. A sleek, compact and powerful design with robust built-in functionality, iKôn is an ideal mobile computing device, delivering increased productivity and efficiency by enabling advanced mobile applications across the enterprise. "We’re extremely proud to be launching iKôn today, a day when we’re also celebrating our 40th year of existence in a very exciting marketplace," said Psion Teklogix CEO Jacky Lecuivre. "iKôn is the most advanced handheld computer our company has ever brought to market. It is a very synergistic addition to our portfolio as it enables us to truly address the needs of mobile workers, helping them do their jobs with the best possible mobile computing support." He added, "With the launch of this new rugged PDA, the company continues to evolve in the best Psion tradition. We are universally acknowledged with having created the PDA, with the introduction of the original Psion Organiser in 1984, and today we’re proving how our past is indeed the way to our future." Customers and partners worldwide were solicited for input and feedback on the types of capabilities they expect in a rugged PDA. "We listened to our customers, to the point where they became an integral part of the design and features definition process. Consequently, initial market reaction to our prototypes has been immensely positive and we are extremely optimistic about the prospects for iKôn," said Lecuivre. iKôn packs incredible functionality into a compact form factor with class-leading ergonomics, aesthetics, and ease of use. Whether reading barcodes with the integrated imager or scanner, or using the camera to take a colour picture, iKôn is a category-leading data capture device ideal for mobile workers in dynamic applications. With a choice of three operating systems, including Microsoft Windows CE 5.0, Microsoft Windows Mobile 6 Classic and Professional, iKôn offers customers an industry standard, yet leading edge platform for their applications. The capability of iKôn to fully integrate voice and data communication options onto a single device eliminates the need for multiple devices - effectively reducing capital expenditures as well as support costs. iKôn delivers true anytime, anywhere, wireless voice and data communications, GPS positioning, with simultaneous WiFi, Cellular (GSM/GPRS/UMTS) and Bluetooth connectivity options. These features enable real-time information management, improved efficiencies and increased asset visibility across a customer’s operations. With a full VGA display, iKôn is more suitable for complex applications with sophisticated graphics than many competing devices with one-quarter VGA displays. Finally, the highest battery capacity of the market ensures full-day productivity for mobile workers. International consulting firm Capgemini is already seeing the benefits of iKôn as the company is planning to work with its client, Hydro One Networks, in Ontario, Canada, to pilot the new device on a large Smart Meter project. Hydro One Networks owns and operates one of the ten largest electricity transmission and distribution systems in North America. iKôn will be used by Hydro One installers, alongside other Psion Teklogix rugged PDAs already being used, to support the smart meter installations – part of the provincial government initiative to have electricity distribution companies install smart meters in all homes and small business by 2010. "We’re excited to be among the early adaptors of this great new device. With its rugged design and multi-mode capabilities, iKôn will help in our efforts to create a culture of energy conservation across the province of Ontario," said Gord Reynolds, the Capgemini Program Manager of Field Services for the Smart Meter Project at Hydro One. Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, enables its clients to transform and perform through technologies. iKôn will be available to customers through Psion Teklogix' global sales offices and value-added resellers in December 2007.

Work Orders on Mobile Handheld PDAs

Many owner's of small services companies ask me how a paper based work order or service request document can be condensed to fit on a small handheld PDA screen. Good question! Let me explain some of the ways the team at MobileDataforce would layout the screens in an easy to use manner.

Most service or work order documents are divided into common sections:

1. Date, Service Technician name, service ticket number
2. Customer Name, address, phone number
3. Reason for Today's Call
4. Work Performed and description
5. Identify equipment that was serviced
6. Cost of work performed
7. Cost of parts used
8. Status of Work (complete, incomplete, outstanding)
9. Payment information
10. Customer and Service Technician signatures

We use the ability to pre-load the mobile work order application with all the dispatched customer information from the office. Most of the data the service technician enters into the mobile application can be done using:

• Check boxes
• Pick lists
• Radio buttons
• Pull down menus with multiple choice
• Digital signature capture
• Pre-determined labor rates
• Pre-determined parts' pricing
• etc

We are able to automatically compute the cost of labor and parts and you can even swipe a credit card from many of the handheld PDAs.

What is the value of mobilizing a work order or service request service?

• Faster dispatch from the office
• Pre-populated work orders synchronized to the handheld PDA
• Less data to fill out on work orders
• Instant invoicing for work complete
• Faster collections
• Complete and accurate work orders synchronized back to the work order or accounting system in the office
• Less admin work in the office
• Less dispatch work in the office

The benefits list is very long. If you would like to discuss your business requirements with a mobile solutions expert, please contact MobileDataforce by email or by visiting http://www.mobiledataforce.com/.

Here is another article on mobilizing work orders/service requests using handheld computers.

Mobile Handheld PDA Software & HVAC Service Technicians

The poor HVAC service technician didn't see it coming. My wife tried to warn him. She said, "Don't answer any of his questions!" It was too late.

• Kevin -"What have you got there on the clipboard."


• Unsuspecting HVAC service technician -"This is a work order form."


• "How do you know where to go for your next job"


• "I call Pam at the office. Problem is my Nextel phone takes 10 minutes to connect to the office...I hate it. Sometimes I use my own personal phone to call her."


• "What does Pam do?"


• "She talks to all the service technicians and dispatches all the work. She tries to keep track of where all the service technicians are and what they should be doing, and where they should go next."


• "What happens if Pam elopes to Las Vegas with a circus clown?"


• "We would just close down the shop and lock the door. She is critical to our business...I call her 5-7 times a day to have her look up archived work orders so I know what previous work has been done on a furnace or air conditioner, and what parts were replaced."


• "How long do you spend on the phone with Pam for each of those 5-7 times a day?


• "About 10 minutes each time."


• "Do all the HVAC service technicians call her for information on archived work orders?"


• "Yup...she also dispatches all work orders to us by calling us on the phone and reading us the address of our next jobs and instructing us on what to do. We stop working or driving and write down all the information for the next job."
• "How does the work order information get entered into the accounting software?"
• "Another person enters the data into the accounting software each day."

At this point -my wife stepped in between us and pushed the HVAC service technician out the door and he escaped!!!"

OK...some math and ROI considerations:

• 7 HVAC service technicians
• 60 minutes/day/HVAC service technician on the phone with Pam looking up archived work orders
• 20 minutes/day/HVAC service technician on the phone with Pam writing down new work orders
• 10 minutes/day/HVAC service technician waiting on the Nextel phone system to work
• Pam spends 8 hours a day dispatching and talking to HVAC service technicians on the phone

If my numbers are correct that would equal 18.3 hours per day that the HVAC company is wasting on tasks that could be automated and mobilized by using a mobile handheld PDA work order software application (from MobileDataforce) synchronized with the work order management system in the office. If you multiply 18.3 by $20/hour you have $366. Now multiply $366 by 22 work days in the average month and you have $8,052. Now multiply $8,052 by 12 months and you have $96,624.

The total cost of a mobile work order management system running on ruggedized handheld computers that synchronize wirelessly with the office dispatch system would be a fraction of this expense. Plus I did not even include the cost of entering the data into the accounting system.