Handheld PDA Applications & Business Processes

Replacing paper forms and paper-based business processes is a big part of the work we do here at MobileDataforce. However, people don't always realize that moving from paper to mobile applications can provide a whole lot more than simply an electronic version of a paper form.

Business processes and workflow can be designed into your mobile application to provide the following benefits:

1. If/then statements assigned to data fields - if the answer is YES then the application jumps to page 7, if NO the application jumps to page 2. An example - if your roof is made of tile, then jump to page 5 and answer questions concerning tile roofs.
2. If greater than statement - example, if the answer is greater than 5 (b>5) the application can jump to a different page and ask a different set of questions. This is often used in handheld computer based inspections and quality assurance applications. For example, the condition of the building's paint is rated from 1-10, 1 being bad, 10 being good. If the answer is 2 - then this represents a bad condition that can be configured to initiate or jump to a work order and scheduling page.
3. User Login - if you login as a supervisor - you get visibility into pages that the work crew does not see.

These are just 3 of the hundreds of different combinations and ways you can build business processes and workflow into a mobile form or application. For more information and sample code please read Dave Wasden's blog article on this subject. Additional benefits - new hired staff will learn faster and be more efficient because the application is directing them through the proper steps to complete an application accurately. Automating business processes allow you to scale your work and ensure business processes are followed.

ROI for Enterprise Mobile Solutions

It has been quite some time since I wrote about the subject of mobility project ROIs (return on investment). I last addressed this issue in a January article so let me provide an update on it.

Mobility ROIs often come from the following:

1. Reduce time required to re-type data from a paper form to a computer application
2. Reduce driving/delivery time to turn in paper forms to the office
3. Reduce fuel expenses from driving to the office to deliver paper forms
4. Reduce typing errors when re-keying data
5. Reduce shipping expenses if you are posting documents to the office
6. Reduce time on phones trying to understand the author's handwriting on paper forms
7. Reduce delays caused from waiting for paper forms to be submitted and re-typed
8. Reduce time wasted on incomplete paper forms (missing information)
9. Reduce time wasted on phone calls dispatching new work/service orders
10. Reduce field training time - mobile software can instruct the user on correct methods
11. Reduce time wasted on correcting wrong or invalid data (wrong customer numbers, etc)
12. Reduce fuel expenses from inefficient service order routing and dispatching
13. Reduce time invested in invoice disputes - show time/date stamp & GPS location of work
14. Reduce staff workload and staff expense - re-typing and communicating with field
15. Speed up customer invoicing, and collect cash faster
16. Save data directly to a central database (that is backed-up) for safe keeping
17. Save data directly to a central database for immediate visibility by management
18. Route optimization saves fuel, improves productivity and saves time.
19. Take before and after digital photos of work to prove time, location and work
20. Improve customer service with faster more efficient work dispatch
21. Improve customer service by checking inventory levels remotely
22. Improve customer service by checking shipping status remotely
23. Improve dispatch and productivity with real time work order status updates

As this list identifies - there are a great many reasons to mobilize. In summary, improved efficiencies, improved customer service, improved productivity, improved cash flow, reduced errors and expenses. This equates to better business.

MobileDataforce Delivers Mobile Solutions to Large Enterprises

MobileDataforce is doing very well. We are succeeding at winning large mobility projects around the world including South Africa, Australia, New Zealand, UK, The Netherlands, Canada and in the USA. Why are large companies trusting MobileDataforce (a relatively small company) to deliver these mission critical applications?

MobileDataforce - with 6 years of experience delivering mobile solutions, is one of the most experienced veterans of this industry. We have some of the smartest and most experienced mobile software developers and project managers in the world, and we have invested over 24 man-years of development into our PointSync solution. Our strategy from day 1 has been to create RADs-ME applications (rapid application development solutions for mobile environments) that would help IT departments, Systems Integrators, and my own services teams deliver powerful mobile solutions quickly and affordably. We want our customers to be receiving their ROIs in as short an amount of time as possible. This required us to develop applications and frameworks (that we call PointSync) that allow the user to develop a wide variety of different mobile applications for a wide variety of industries quickly and effectively.

MobileDataforce also partners with the best. We have more experience than any other company at developing and delivering RADs-ME applications, but not in developing mobile relational databases. In order to have the fastest, and most powerful mobile databases in the world embedded within PointSync - we have partnered with Sybase/iAnywhere to deliver them as part of the PointSync solution.

Sybase/iAnywhere has a $2 Billion market cap, and has been building enterprise database solutions since 1984. They have thousands of employees, offices around the world, and over 10 million licenses of their mobile database called Ultralite distributed around the world. Sybase is the world's leader in mobile databases and synchronization technologies. We partnered with Sybase in order to offer our clients the fastest mobile application development environment, with the most powerful and proven mobile relational database technologies. The combination of MobileDataforce's and Sybase's mobile technologies provides our customers with the most experienced, secure, scalable and proven solutions in the industry.

PointSync enables our customers to quickly create powerful mobile database applications, using the best technologies from the best software companies in the industry. Here are a few of our large enterprise customers:

National Park Service
Department of Environmental Quality
Department of Agriculture
Department of Fish and Game
Micro Beef
Exxon
Cartegraph
Unilever
Fulton Hogan
US Air Force
Alabama Power
Idaho Transportation Department
Rail Crew Express
New York Power Authority
Gillette
Washington Group International

P.S. we also have a large number of small customers that have 5-25 mobile users as well. We keep our software prices low enough that even small companies can earn a good ROI in a few months.

Mobilizing Business Processes for Handheld Computers

I often get asked if we have experience delivering mobile solutions for a specific industry and a specific company's unique business process. For example - ACME Air Conditioning Ltd wants to know if we can deliver an ACME mobile work order solution. This is a fair question, since everyone wants to work with a company that has experience, however it is also important to understand what is unique about your business process and what is not. I will explain in a moment.

Let's first discuss a few definitions:

• Mobilizing - replacing paper forms with mobile applications on a mobile handheld computer, or taking an existing software application that runs only on desktop or laptop computers and configuring it to operate on a mobile handheld device such as a Windows Mobile 5.0 Pocket PC, or a Win CE device.
• Business Process - It is the steps or tasks that are involved in doing a business function.

Now let's review a work order business process. This business process is used by many different industries including:

• Sign Installers
• Government Agencies
• HVAC
• Building maintenance
• Elevator Maintenance
• Manufacturing operation
• etc.

A work order often has the same common components across many industries:

• Identify the service technician's name/ID
• Time/Date
• Customer
• Warranty information, equipment description
• Work/job location
• Service assignment/task
• Description of work completed
• Parts used
• Status of work
• Technician closes work/service order or selects a follow-up task
• Total charges
• Technician and/or customer signs the work order

A work order looks quite similar all over the world no matter what the company, industry or geographical location. So developing and customizing a mobile work order for a company is relatively simple.

Now let's consider the data synchronization process. The movement of data between a handheld computer and an enterprise database is also quite similar across most business processes.

Handheld computer application==>synchronization server==>enterprise database

Then back enterprise database==>synchronization server==>handheld computer application.

The path the data follows is nearly the same no matter the business process. So our synchronization technology can easily support ACME Air Conditioning Ltd's requirements with little or no customization.

The mobile application is where one needs to create customized configurations and features. However these features in some form or another are used by nearly all mobile applications. I covered this in another blog article. Features include the user interfaces, business logic, validations, support for special handheld device features (barcode, RFID, GPS, etc), mobile printing and customized logos/branding. This is all done using a RADs-ME application (such as MobileDataforce's PointSync Developer). PointSync Developer enables the user to configure these features and functions with point and click selections. Every organization, every solution, and every geographical region of the world requires these same features. So none of these application requirements are unique to a business process or industry - every mobile application requires them.

So the important question is not if we have experience working with ACME Air Condition work orders, but rather do we have experience developing work order business processes in general, and can our software application provide all the functionality, flexibility, security, and synchronization technologies required to quickly configure your mobile application at a cost effective price.

To summarize -

1. Business processes (such as work orders) often are very similar across many different industries around the world. Therefore experience developing a work order business process - prepares you for supporting many different work order formats in many different industries.
2. The flow of data (synchronization) between a handheld computer and the enterprise database is also quite similar around the world, and across industries.
3. The features and functionality required in most mobile applications are also very similar across industries, business processes and geographies.
4. The most important questions a company needs to ask are - Does a particular mobile software solution provide the flexibility and functionality required, at a cost effective price, and does the vendor have experience mobilizing your specific business process?

Asset Management, PDA Handhelds & Village Governments

We sent Eric Freed, one of our senior PSO team members, out to West Dundee, IL to implement a mobile asset management solution for the village of West Dundee. It turns out that one of the village officials is also a member of the local fire department. When Eric needed a place to stay overnight, they volunteered an empty room in the brand new fire station.

Eric insisted that the alarm going off three times during the night was not too bad, but there were no mints on his pillow and the beds were not turned down. He also recommends wearing pants when sliding down the fire pole.

The solution that we implemented involved using Trimble ruggedized handheld computers, MobileDataforce's PointSync, and Cartegraph's asset management software called SignView.

Mobile Handheld Applications & Marketing in Canada

Marketing is an interesting phenomenon. Why do some geographical areas suddenly generate a lot of sales opportunities, when prior months they were silent? Ontario, Canada is suddenly on fire. We are receiving all kinds of phone calls and emails from companies in Ontario this month interested in MobileDataforce's mobile solutions. I shrug my shoulders and am thankful.

Perhaps with the hint of autumn in the air, companies are back to thinking about how to improve their remote business processes. As field services teams complete their seasonal work and return to the office with suggestions for improving their field data collection processes, IT teams call MobileDataforce asking for recommendations.

If a PDA phone can be used to keep remote and mobile workers updated, why can't those same devices communicate with their enterprise databases? THEY CAN! Perhaps thoughts like this motivate Canadians to call in September!

Coming Back for More - Mobile Applications

In the world of software and services, the best compliment a customer can give is to come back for more. In the last month, these existing customers, have requested additional products and services from MobileDataforce:

• Pepsi MidAmerica
• Unilever
• St. Gobain
• Cartegraph
• Idaho Department of Agriculture
• City of Los Angeles
• Teph Seal
• Micro Beef

There were many more, but these are fresh on my mind. I want to thank all of our customers for your continuing confidence and business!

Electrical Utilities & Handheld PDAs - New Zealand

This morning I was reviewing the sales inquiries that we have received from both Australia and New Zealand recently, and noticed a company that provides contract services to the electrical utilities industry. MobileDataforce has a great deal of experience in this area as detailed in the following articles: meter maintenance, underground cable laying, electrical pole inspections and mobile electrical utility inspections.

Our PointSync software application enables IT departments and IT consultants to rapidly develop and customize inspection applications for utilities and their contractors in an affordable manner.

RAD Tools for Mobile Application Development in Australia

RADs-ME - rapid application development for mobile environments. That is the definition of MobileDataforce's PointSync software. MobileDataforce has just set up an Australian based support, development and sales center in our North Sydney office.

We have been supporting our ANZ customers from Europe and North America for the past few years, but we recognized that that was less than ideal. Now our support and services teams are available for onsite visits, trainings and support throughout ANZ.

PointSync enables our customers to build their own mobile applications without programming or coding, or have their favorite IT consultant develop it. They can configure their applications, the user interface, business logic and the integration with back office databases from within PointSync. This flexibility and ease of use has made PointSync popular around the world.

PointSync allows companies to rapidly develop and deploy customized/bespoke mobile applications specific to their unique business processes at an affordable price.

Our MobileDataforce Australia team is now available to help you understand how to mobilize your unique business processes. Please feel free to contact us to explore your mobility needs!

Australian Sales

Mobile Application Development Training - Sydney

The tall basketball player from Boise, also known as MobileDataforce's VP of Product Management, Dave Wasden is going to be conducting training classes on mobile application development and enterprise mobility deployments in Sydney in September.

Please let Andy Noble know if you would like to participate. His contact information can be found here under contact information for ANZ.

The classes will be focused on how to use MobileDataforce's PointSync Suite, to quickly and cost effectively develop and deploy a wide variety of different mobile applications.