It is easy to forget the struggles of one's past when life has moved on. It's easy to assume our personal experiences are representative of most. My recent research, however, has revealed this to be untrue. In many parts of America, there are macro and micro-economic forces and trends that are negatively impacting life opportunities, careers, hope and the quality of the human experience.
When a customer complains of bad customer service, how should the business respond? Apologize, empathize and ensure it doesn't happen again. If businesses ignore these complaints they will quickly suffer the results. It's not too dissimilar when it comes to leading and/or governing constituents. Citizens also have experiences on a spectrum of good to bad. These human experiences make up a person's quality of life and are critically important to them.
Businesses cannot thrive, if their customers aren't thriving. Countries can't thrive, if their citizens are not thriving. What follows is a look at the human experience from the perspective of the less educated and underemployed workers in America.
For many Americans, deindustrialization has reduced the quality of their human experience. Many experience delayed and strained marriages, broken and delayed families, poor physical and mental health, addictions, diminished local economies, and even a reduced sense of worth, status, purpose and hope. What is causing these declines in fortune? Let’s take a look at deindustrialization, technological innovations and some additional variables that have worked symbiotically to create these unfortunate human experiences.