The winning trinity in competitive decision-making includes
people, ideas and things according to the renowned military strategist John
Boyd. Although competitive decision-making is not yet an Olympic sport, it affects
us all. Leaders (people) must become
trained experts at using digital technologies to make fast decisions. Leaders must use the right strategies and
methodologies (ideas) to make wise decisions fast, and they must collect the
needed data and analyze it fast enough using the best solutions (things). If any component of this trinity is weak, it
will be hard to compete.
In a recent survey of high tech VP level and above
executives that I conducted, few companies have a formal training program in
place to help develop their leaders to be skilled at digital transformation and
competitive decision-making. Most
enterprises are just rolling the dice on the skill levels of their leadership. Given the emerging challenges that digital
transformation introduces to a complex business, I would strongly advise
companies to invest in formal digital leadership development.
Some of the key goals of digital transformation are to speed
up and improve interactions with digital customers, and to be able to react
faster to new information. As digital
technologies (things) provide more real-time data, and real-time data analysis,
new strategies (ideas) for making real-time decisions must be implemented by
leaders (people) or their proxies. In
the future, more and more proxies involved in real-time decision-making will be
in the form of robotic process automation systems using artificial intelligence
and machine learning.
Any business process where there is a documented best
practice for how best to respond to various data inputs can be automated. As data inputs become more real-time, human leadership
decision-making becomes the source of latency in the system. I predict that decision-making will increasingly
be a source of competition, and that decisions will soon be divided into those
where there is a defined best option already which allows for rapid automation,
and those that have ill-defined options and require humans' capacity for
creativity to solve.
My latest video from the field:
My latest video from the field:
Kevin Benedict
President, Principal Analyst, Futurist, the Center for Digital Intelligence™
Website C4DIGI.com
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.
