Tuesday, February 15, 2011

Mobile Phones, Cameras and Enterprise Mobility

Touch Inspect
I believe that enterprises are not yet taking full advantage of the cameras and video capabilities on mobile devices.  I also believe the saying, "A picture paints a thousand words."  The attached image of the fire hydrant as seen in the mobile application, Touch Inspect from Mobile Epiphany demonstrates how a quick photo, with quick photo editing tools, can communicate a great deal of information.

I also predict that as more applications like the iPhone's FaceTime become available you will see more mobile applications within the services sector integrate them into their solutions.  Not only can these digital cameras be used to record work, but connected to a GPS enabled devices, they can help document compliance, monitor SLAs, help in training and provide real-time and onsite expert advice.

This 2nd image demonstrates how I believe a junior service technician could utilize a live video feed to communicate with an experienced expert back at the office.  The expert can watch the live video feed from the remote jobsite and quickly help the less experienced service technician complete their work.

What do you think?  Do you think digital cameras and video capabilities on mobile devices are still under utilized?

Whitepaper of Note: Networked Field Services

Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Phone +1 208-991-4410
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Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.