Monday, November 29, 2010

What Happens When the Novelty of Enterprise Mobility Wears Off?

What happens when wireless connectivity and mobile applications are no longer a novelty?  What will enterprise mobility companies talk about?  Already SAP's acquisition of Sybase has made the discussion of MEAPs (mobile enterprise application platforms) passé.   Enterprise mobility vendors will announce their support for leading MEAPs, much like announcing their support for various OSs, and the discussion will move on to more interesting topics.

What is the value that enterprise mobility vendors will bring to the market in 2011?  I propose that the value will come in the following areas:

  • Location-based services.
  • Mobile and real time business intelligence.
  • Workforce and asset tracking.
  • Mobile knowledge management and mobile decision collaboration.
  • Integration of social networking into mobile business applications.
  • Integration of sales and marketing solutions with mobile field force automation solutions - the service technician can be your best marketing and sales person.
  • More extensive use of digital photos and videos in mobile work environments for training, compliance documentation, trouble shooting and assistance.
  • Dynamic and intra-day route planning and workforce scheduling.
  • Development and implementation of mobile workflows and business processes (not just extending ERP processes outward).
  • Mobile payments, mobile banking and mobile money.
  • Expansion of mobile augmented reality into mobile business applications, mobile field service applications and mobile marketing.
  • Incorporating deep vertical expertise and industry best practices into mobile solutions.
  • Context aware mobile applications that predict your needs and proactively provide you with the right information, at the right time and in the right place to make your job and life easier.
  • Networked field services (read this whitepaper for more information).
  • Much more M2M (machine to machine) communications.

Note that all of these mobile solutions will continue to require a mobility platform, but that is not the interesting part of the discussion or solution.  I am positive there are more items that need to be added to this list so please comment below with any items that I missed.

I cover each of the items above in my one or two day mobile enterprise strategies workshops.

Kevin Benedict, SAP Mentor, SAP Top Contributor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
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Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.