Our team in the UK has been busy working with a number of insurance companies on mobilizing their inspection processes. Automobiles that are damaged must be inspected by representatives of the insurance company in order to value the car and appraise the damage.
The inspections take place at the location of the car - so rather than travel to the location, fill out a paper form, submit the paper form to the administration staff to type into a computer - the inspector fills out an electronic inspection form on a mobile handheld PDA and submits it wirelessly to the enterprise computer system for immediate processing.
Mobilized inspection software and processes make so much sense and are very easy to justify on the merits of reduced expenses, reduced errors and better customer service.
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