- demand forecasting
- long-and-short term capacity planning
- shift planning
- real-time scheduling and optimization
- enterprise mobility
- business analytics
The service industry needs a lot of tools and automation. It needs all kinds of back-end solutions and capabilities. The real value of just about any mobile solution is the back-office or cloud based solution it is connected to.
According to Gartner's Magic Quadrant for Field Service Management ClickSoftware is well-positioned to take advantage of the four critical elements of the Nexus of Forces. The Nexus of Forces is the convergence and mutual reinforcement of social, mobility, cloud and information patterns that drive new business scenarios. At Cognizant we call these four SMAC (social, mobile, analytics and cloud) because it is great fun to “talk smac!”
It is easy to forget how important the ERP and the back-office solutions are to mobility. An enterprise mobility app is only as good as the software in which it connects.
Kevin Benedict, Head Analyst for SMAC, CognizantRead The Future of Work
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Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.