Monday, July 18, 2011

Mobile Expert Video Series: Telstra's Warren Wipiti

Last week in Australia I was able to listen in on a presentation about field services automation, scheduling and mobilizing field workers by Telstra.  They use Panasonic Toughbooks, WiFi enabled vehicles and ClickSoftware's ClickSchedule to organize and dispatch their field services teams.

In this video Warren shares that Telstra has gone from being just a utility provider, to now being a service provider in a deregulated and competitive environment where superior quality and customer service is a competitive advantage. 

Telstra has done something that is very hard.  They reduced their field services staff by 50%, yet improved their quality and customer service.  Listen to this video to find out how.

Upcoming Events

Critical Requirements for Mobile App Development:  Agility and Speed Strategy, Process, and Tools to Accelerate Mobile Development, July 21, 2011

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Mobile Adoption Among Gas and Electric Utilities
Mobile Adoption in Life Sciences
Mobile Adoption in Oil and Gas
Networked Field Services

Recorded Webinars of Note

3 Critical Considerations for Embracing Mobile CRM
The Future of Enterprise Mobility
The Latest m-Business Trends and How the Onslaught of Mobile Devices Affects Development Strategies
The Real-Time Mobile Enterprise:  The Benefits of Rapid, Easy Access
Syclo and SAP Deliver Mobile Apps on Sybase Unwired Platform

Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.