Wednesday, March 30, 2011

ClickSoftware Closes Historic Deal with DIRECTV

ClickSoftware, the developer of the SAP Workforce Scheduling and Optimization solution, announced today that they have closed one of their largest contracts ever.  It is with DIRECTV, the world's most popular video service. 

DIRECTV selected ClickSoftware's workforce management and optimization solutions to help it improve the management and efficiency of its field service technicians and customer service.  Here is a quote from DIRECTV's senior vice president, IT Strategy and Innovation, "We are trying to match the business value proposition of providing exceptional service to our customers for installation and service calls with a technology solution.  We feel ClickSoftware is the technology choice to deliver this value to our customers."

ClickSoftware has nearly 25 years of experience developing sophisticated workforce scheduling solutions that were first deployed in the military.  Today all of these solutions are supported by ClickSoftware's ClickMobile solution for enterprise mobility.

I have recorded a number of interviews with the executives from ClickSoftware over the past year and you can watch these interviews here:

Dr. Moshe BenBassat, Founder ClickSoftware
ClickSoftware's SVP of Alliances Nigel Clark
ClickSoftware's Simon Morris, VP Marketing

Whitepapers of Note

The Business Benefits of Mobile Adoption with SAP Systems
ClickSoftware Mobility Suite and Sybase Mobility Solution
Networked Field Services
Mobile, The Next Big Thing for Business

Webinars of Note

Implementing SAP Enterprise Mobility - 10 Lessons Learned
Barcode Scanning in Mobile Apps
Five Ways to Optimize the ROI of your Mobile Solution

Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility Group on Linkedin
Full Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.