Customer Experience Trends During the Covid-19 Pandemic with SAP's Shalini Mitha

In this episode, my guest is Shalini Mitha, Global VP, CX Solution Marketing at SAP.  Our conversation dives deep into how the pandemic has impacted consumers, businesses, customer experience and future strategies.  We discuss what makes a company agile enough to change sales channels when the pandemic hit, and what it will take to succeed in the future.

Read more on Covid-19 business impacts here:

Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon

Moving Physical Interactions to Digital During a Pandemic

The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg

The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent

Business-as-a-Service a Resilient Response to Pandemics

Speed, Accidents and Pandemics

State and Local Supply Chains Challenged by the Pandemic

Paying the Piper In the Midst of a Pandemic

What is the Destination of Technological Progress?

Protecting Our Global Economic Network from Pandemics

Post-Pandemic Risk Strategies for Supply Chain and Procurement Leaders

Superstitions, Spaceships and Covid-19

Covid-19 and the Value of Ideas

Six Degrees to Contagion - Lessons from the Covid-19 Pandemic

Ecosystem Commerce and Pandemic Supply Chains - Interview with TCS Expert Rich Sherman

Covid-19 and the Role of a Futurist

Pre-Pandemic Assumptions and Presumptions

A Mid-Pandemic Interview with Supply Chain Risk Expert Joe Carson

Space, Pandemics, Roman Roads and Air-Conditioners

Navigating a Pandemic with Dropbox's CMO Tifenn Dano Kwan

Thinking Like a Futurist During a Pandemic with Frank Diana

Napoleon, True Competition and Pandemics

Covid-19, Demographics, Risk Analysis and Mobile Apps

A Pandemic Inspired Tsunami of Channel Switching

Ahead of the Curve - Pandemic Responses and Business

Pandemic Resilience is Knowing When to Quit

Using Data and Deming in a Pandemic

The Steps Required to Stop and or Live with the Pandemic

Flattening the Curve of a Risky Future

A Faustian Bargain Involving Privacy, Pandemic and a Functioning Economy

Leadership and Mental Biases in a Pandemic

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Kevin Benedict

Partner | Futurist | Leadership Strategies at TCS

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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.