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Customer Experience Trends During the Covid-19 Pandemic with SAP's Shalini Mitha

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In this episode, my guest is Shalini Mitha, Global VP, CX Solution Marketing at SAP.  Our conversation dives deep into how the pandemic has impacted consumers, businesses, customer experience and future strategies.  We discuss what makes a company agile enough to change sales channels when the pandemic hit, and what it will take to succeed in the future. Read more on Covid-19 business impacts here: Microsoft in the Right Place at the Right Time During the Pandemic with Expert Dr. Tomer Simon Moving Physical Interactions to Digital During a Pandemic The Covid-19 Pandemic Impact on the Global Supply Chain with Expert Roger Blumberg The Covid-19 Impact on Digital Transformation with Expert Nadia Vincent Business-as-a-Service a Resilient Response to Pandemics Speed, Accidents and Pandemics State and Local Supply Chains Challenged by the Pandemic Paying the Piper In the Midst of a Pandemic What is the Destination of Technological Progress? Protecting Our Global Economic Network from Pande