I had two different discussions today with companies that asked, "How do you convince your workforce to embrace enterprise mobility?" Both of these companies are in the services industry and are faced with an aging workforce that is less than enthusiastic about new mobile technologies, innovation and business transformation. This is a hard question to answer. How would you answer it?
My only real answer is to educate the workforce and management on the realities of global competition. Few companies work in a vacuum. Few companies are so powerful that they can dictate economic mega-trends. Most companies face competition, and competitors are most often looking to take your customers, jobs and money.
One mega-trend is "time-space compression." Time-space compression occurs as a result of technologies that seem to accelerate speed and reduce distances. Companies are striving to operate in a real-time environment with real-time communications, mobility, visibility, real-time data collection and real-time business analytics. These trends require enterprise mobility. If a company ignores these mega-trends, or does not adapt to this reality, their workforce may soon regret it.
If you are interested in learning more about mobile strategies, I invite you to join me and Mike Karlskind, VP of Service Optimization Strategies with ClickSoftware for a live webinar, Tuesday, December 18th at 11 AM EST where we will discuss "The Role Big Data Plays in Real-Time Enterprises, Mobile Strategies and Field Services." Register Here!
Kevin Benedict,
Head Analyst for SMAC,
Cognizant
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Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and SMAC analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.
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