I have been away the past 10 days on vacation and noticed several uses for mobile handheld PDAs that I wanted to share.
The customer service folks at the Detroit airport, the people pushing the wheel chairs, were all using MC 70 handheld computers from Motorola/Symbol. This is the first time I have seen this category of worker using handheld PDAs and mobile software for dispatch. As I watched them, they would check them about every two minutes as new dispatches were sent out. It appeared that all dispatches were sent out, and available customer service staff would respond.
As I watched, I wondered if each dispatch had a unique work order number and was invoiced to the various airlines. I did not get the chance to follow-up, but that is how it appeared.
- Kevin Benedict
Subscribe to:
Post Comments (Atom)
-
In this interview, we sit down with Gartner’s Deepak Seth to explore the transformative power of Artificial Intelligence (AI) and its far-re...
-
In this episode of FOBtv, Jasen Williams, the Global VP of Corporate Marketing at Verint, shares his insights on the evolving landscape of c...
-
The history of human communication is marked by groundbreaking technological innovations that have reshaped societies. Among these, there ar...
No comments:
Post a Comment