Monday, February 28, 2011
One of the many challenges that companies have is managing a mobile workforce that is often working on remote and distant jobsites. Many important parts of the business can be impacted by how the mobile workforce does their job while in these environments. This article will discuss how mobile enterprise applications, with integrated compliance monitoring and prompting, can help companies manage remote and mobile work forces.
Customer Service in Remote Locations
The experience the customer has with your company is directly determined by how they are treated by the company representative they meet. Often the onsite worker is the only face to face interaction the customer ever has with a person from your company. The way the customer is treated and the services that are preformed can make all the difference between a good and bad experience and referral business. How do you ensure that best practices are being followed in remote worksites?
Jobsites can often be dangerous. There may be safety issues and safety regulations that must be followed. There are often specific processes that must be followed to reduce risks and to provide the safest working conditions possible for the workers and other people around the jobsite.
There are many risks that must be considered. If a jobsite is not properly prepared for safety and an accident happens, the company responsible for the work may be liable. How do you ensure your workforce follows the appropriate processses, does mandated tasks and documents these steps to reduce risks? Can a mobile device be used?
It is often the case that companies train their employees to do what is considered best practices within their company and industry. These best practices can be at the core of a company’s competitive advantage. How does a manager ensure that best practices are being followed on remote jobsites where there is no onsite supervision? Best practices might be the difference between running an profitable operation and an unprofitable operation.
Read Part 2 of this article.
Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Disclosure: I am an independent mobility analyst, consultant and blogger. I work with and have worked with many of the companies mentioned in my articles.