Tuesday, December 01, 2009

ClickSoftware Enters the MEAP (Mobile Enterprise Application Platform) Market

I have wondered for some time how companies like ClickSoftware deal with all the requests for customization from their clients. Inspections, asset management, custom database applications all require custom mobile applictions. This announcement last week from ClickSoftware seems to have answered that question.

ClickSoftware now has back-office and mobile field services software, an SAP partnership and a MEAP (mobile enterprise application platform). They are doing things right.

BURLINGTON, Massachusetts, November 24 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of workforce management and service optimization solutions, is today launching the ClickSoftware Mobility Suite that will allow companies to seamlessly extend the power of enterprise systems to employees via their mobile devices, whilst also sharing with back-end systems the critical information on activities that they complete in the field. The mobility suite is available as a standalone product but it can also be easily extended, if required, to include other parts of ClickSoftware's ServiceOptimization Suite.

ClickSoftware has combined years of mobile application experience with the latest functional and technical developments to create a step change in mobile enterprise applications. The Mobility Suite has been designed to enable system administrators to easily configure the system to comply with any business requirement without requiring expensive coding or programming skills. Visual configuration tools make it simple to turn business requirements into simple processes and mobile workflows. All can be deployed and maintained remotely, significantly reducing the total cost of ownership.

Paper can be eliminated, business processes shortened and Key Performance Indicators (KPIs) tracked with electronic capture of data through forms, barcodes, RFID, and cameras. Real time location monitoring also provides visibility of mobile operations, allowing organizations to see where resources are, what they are doing, and spot and resolve connection problems.

All this information, in combination with the latest mobile technology, gives rise to some exciting possibilities across all business functions. Accurate expected time of arrival notifications (triggered as a result of real-time activities and location) can be automatically sent via SMS to customers. This means that the end client can plan their day around more important commitments, rather than waiting for hours at home for the engineer to arrive.

ClickSoftware's Mobility Suite totally breaks down the walls that have traditionally existed between the back-office, the field and the customers. This communication revolution is enabled through:

Author Kevin Benedict
Independent Mobility Consultant, Wireless Industry Analyst and Marketing Consultant