The words “digital transformation” appear everywhere today. I use them in discussions daily. They describe the era we live in - an era where the rules of business, strategies and the pace of business have changed. In this era the manner in which we operate our businesses, and interact with our customers, suppliers, employees, partners and even physical objects have changed. This new era is different. We feel urgency for more information, deeper insights, faster operational tempos and business agility. We recognize a need for change, but to what?
I propose that it is important to understand how we got to the era of digital transformation. What path led us here? What are the contributing factors? For that purpose, let’s begin by considering how we moved over the past decade from a commercial environment full of disconnected unknowns, to the world of connected knowns. How we evolved from mass markets of faceless customers to precision markets of one. How did we get here today? I posit that rapid advances in six areas have converged to create the era of digital transformation:
I propose that it is important to understand how we got to the era of digital transformation. What path led us here? What are the contributing factors? For that purpose, let’s begin by considering how we moved over the past decade from a commercial environment full of disconnected unknowns, to the world of connected knowns today. How did we get here? I posit that rapid advances in six areas have converged to create the era of digital transformation:
- Hardware
- Software
- Networks (cables, wireless and human)
- Societal and industry comprehension
- Democratization of technology at scale (low costs & mass adoption)
- Moving beyond human time to digital time
The evolutionary path to digital transformation followed a timeline that included the invention and development of the following[1]:
- Computers & Moore’s Law
- Memory and data storage
- Mass adoption of PCs and laptops
- Local Networks
- ERPs
- The internet
- Mobile networks and mobile phones
- GPS
- Mass global adoption of wireless devices (laptops, mobile phones, tablets, smartphones, wearables, sensors)
- Proliferation of websites and online activity
- Rapid adoption and expansion of online and mobile databases and search
- Rapid adoption and expansion of online marketplaces and reviews
- Rapid adoption of online and now mobile payments
- The transformation from physical to digital (think retail stores to e-commerce, and now m-commerce)
- Move from paper documents to digits
- Rapid expansion of embedded computers
- Rapid adoption and proliferation of mobile apps and the mobile web
- Online gaming
- Rapid transformation from traditional marketing to digital and mobile marketing
- Rapid addition of smartphone enabled sensors
- Rapid evolution and adoption of online social networks, social media sites and content sharing
- Online classified sites (e.g. Craig’s List)
- Rapid emergence of the sharing economy (e.g. Airbnb, Uber, etc.)
- Rapid adoption of online education services
- Rapid adoption and expansion of online entertainment movies, TV programs and streaming music
- Wearables
- Cloud computing
- Rapid emergence of cloud based platforms for everything
- Internet of Things
- Industrial Internet (telematics, smart grids)
- Proliferation of analytics and reporting
- Mobile wallets
- Development of advanced algorithms
- Artificial intelligence and machine learning
- Augmented reality
- Robotic process automation
All of these innovations and advances, and our adoption of them, changed us. We are different consumers. We are different employers and employees. Our expectations increased. We became impatient and mobile. We became global. We demand immediate, accurate and real-time responses. We want personalized and contextually relevant experiences. We want digital experiences that are beautiful, simple and elegant. We want instant access to all products, services, news, information and friends’ status. We want to share our lives instantly and globally. We want to find things, buy things, move money and complete transactions from anywhere at anytime.
All of these innovations and our resulting behavioral changes – changed commercial marketplaces and brought us to the tipping point. Definition of tipping point: the point at which a series of small changes or incidents becomes significant enough to cause a larger, more drastic change. That drastic change today is – digital transformation.
Read more on digital transformation strategies here:
- Digital Transformation Requires Agility and Energy Measurement
- A Doctrine for Digital Transformation is Required
- The Advantages of Advantage in Digital Transformation
- Digital Transformation and Its Role in Mobility and Competition
- Digital Transformation - A Revolution in Precision Through IoT, Analytics and Mobility
- Competing in Digital Transformation and Mobility
- Ambiguity and Digital Transformation
- Digital Transformation and Mobility - Macro-Forces and Timing
- Mobile and IoT Technologies are Inside the Curve of Human Time
[1] Not a definitive list
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Kevin Benedict
Senior Analyst, Center for the Future of Work, Cognizant
Writer, Speaker and World Traveler
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.
