Going Mobile Global


In the past few hours I have either spoken or emailed with partners or project teams in the following locations:

  1. Germany
  2. Australia
  3. Hong Kong
  4. Dublin, Ireland
  5. Belfast, Ireland
  6. UK
  7. The Netherlands
  8. Canada
  9. USA
  10. South Africa

The internet is enabling businesses to expand as never before. The internet provides low cost communication globally. Online marketing allows you to meet companies around the world. Online project management tools enable the management of remote projects. Video conferencing let's you look your team leaders and customers in the eyes across the Atlantic, Pacific or any other ocean or sea. Wire transfers allow us all to get a paycheck. Digital products like software can be distributed across the internet - kind of like a digital fedex service.

Now consider MobileDataforce's mobile software platform - PointSync. A person can be conducting a quality assurance inspection of a food processing plant in Melbourne, Australia and with a click of a button on a mobile handheld computer, the information can be immediately synchronized to a database in New York city for viewing by managers. The internet makes this communication both inexpensive and a reality for most of our deployments these days.

MobileDataforce and Large International Deployments

MobileDataforce has been involved in several good sized international deployments of mobile handheld computer solutions lately. These kind of implementations need careful management and planning. Here are a few points to consider and plan for:
  1. First of all the customer must have dedicated staff assigned to the roll-out. It can't be done ad hoc.
  2. If at all possible have the deployment teams onsite at the pilot location.
  3. Pilot and beta programs need documented issue reporting paths. Everyone involved must know how to report issues, and how they are to get resolved.
  4. Don't roll-out to large numbers in the first round. Test...roll-out...test...roll-out...there is a nice pattern here. Minimize the impact of inevitable issues in the early stages.
  5. Use PointSync Manager to deploy updates to the field. PointSync can publish updates to the end user transparently. This reduces end user errors and self-inflicted injuries.
  6. Often it is helpful to load the mobile application onto each handheld device before the initial roll-out. Minimize the variables that can go wrong in the field. Keep it simple for the new users. We often load our mobile applications to an SD or Mini SD card and then simply insert the card into each new device and load.
  7. Keep the user interface on the mobile application as close to the paper process as possible to minimize the training time required. If there is a certain process flow that your field users are familiar and comfortable with, then keep your mobile application as close to it as is reasonable.
  8. Mandate the use of a mobile application, don't give the field user the option of paper. Learning takes time and is often annoying - make sure the end user knows there is no going back to paper...so start learning it.

Even a Sales Guy Can Build a Mobile Application


Even a sales guy can create bar code scanning applications for use in route deliveries to grocery stores! I was walking down the hallway in our office on Monday and Mark was proudly showing off an application he had developed for the Symbol MC70 bar code scanner. One of his clients delivers products to grocery stores and wanted a route delivery application using this handheld device. So what did Mark do? He (a sales guy) developed one for them! This just proves that MobileDataforce has nearly accomplished our dream. Ok, ok, ok...he didn't quite get it production ready, but he got the mobile application running.

Our dream has always been to develop a rapid application development environment- PointSync, that could be used by the business folks to develop mobile applications. Every month we are adding new features and functionalities to our mobile applications to make them simplier to use and faster to implement.

Route delivery applications often consist of the following parts:
  1. Inventory
  2. Delivery
  3. Merchandising
  4. Planograms
  5. Promotion
  6. More

Planograms are one of the most interesting components to me. Here is the definition of a planogram:

  • The placement of merchandise that is arriving to the store can be planned out on paper by using a Planogram before the products actually arrive to the store. A planogram is a retailer's drawing (blueprint) which visually communicates how merchandise and props physically fit onto a store fixture or window to allow for proper visibility and price point options. The retailer can plan to mix the new products with current items or initiate entirely new displays. If you have more than one store this is an excellent way to communicate to your staff how you would like displays executed.

I would like to add some more to the description of planograms - Here at MobileDataforce one of our recent route delivery application projects included a design of the shelf space plus a color code to signal what task needed to be done for that shelf space and product. This was all done on a handheld computer using MobileDataforce's PointSync. Talk about efficiency. The delivery person would walk into a store, enter the store code/street address and a detailed task list would be produced instructing him/her on what needed to be done with each product and shelf space in that particular store location.

Remote Audio Training on Mobile Handheld PDAs


My software engineers added some very cool new features to PointSync last week. The feature I found most intriguing was the ability to add audio files to business logic and button actions. Now a field service technician can request audio instructions (remote training help) on what information needs to be associated with a field on their mobile application. Here is an example:

Field service technician - "hummmmm....how do I answer this question about parts used on my work order?"

Press the Audio file button next to the field - "parts used refers to the parts you pulled out of inventory to use on a customer's repair job."

Field service technician - "Now I understand"

You can also use these audio files in data validation alerts. For example:

Audio File - "BEEP! The answer must be a number between 14-99"

For multi-language purposes - you can include audio instructions in multiple languages.

These are just a few of the cool things my software engineers are doing in the dimly lit back room in the glow of their monitors.

Another Software Company Selects MobileDataforce


Cartegraph has selected MobileDataforce to mobilize several more modules of their popular government focused asset management suite. In June I wrote a blog article on our initial work together. The results of this mobilization effort will be that local city, county and state governments can more efficiently and accurately management their assets, field inspections, work orders, inventory and public safety responsibilities.

Featured Post

Leadership Advice from a Futurist - A Reading

Leadership is hard.  So for all the leaders and want-to-be leaders out there, here is some advice that I hope you will find useful. ***...