In this episode of FOBtv we explore the evolution of marketing and customer experiences and dig deep into the concept of intelligent customer experiences with Verint's CMO Celia Fleischaker. We explore the role of AI, NLP, chatbots, ML, and the other technologies involved and how these all contribute to a better customer experience.
Kevin Benedict
Partner | Futurist at TCS
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***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.
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