Monday, April 22, 2019

Operating the World’s Largest B2B Network with James Lee, COO, SAP Ariba and Fieldglass

In this interview I take a deep dive with SAP Ariba's COO, James Lee, and learn what it is like to manage the world’s largest B2B business network. We discuss the analytics, business dashboards and management tools he uses, how he organizes his day, and whether he files every email or lets them accumulate in his Inbox. We drill down into the value proposition of SAP Ariba and Fieldglass, their 2019 focus and the upcoming SAP Ariba and Fieldglass conference coming up June 4-6.

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Kevin Benedict
SVP Strategy, Regalix Inc.
Online TV Channel RegalixTV
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Tuesday, April 16, 2019

A Deep Dive Interview with SAP Ariba's Gretchen Eischen

In this interview recorded at SAP Ariba Live, I have the pleasure of sitting down with and learning from Gretchen Eischen, SAP Ariba’s VP of Corporate Marketing. She gives us a behind the scenes views into what it takes to organize and manage large event’s like SAP Ariba Live, and discusses SAP Ariba’s focus for 2019. We also take a deep dive into what is really meant by the term intelligent spend, and how spend-choices can be used for global good.



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Kevin Benedict
SVP Strategy, Regalix Inc.
Online TV Channel RegalixTV
Website Regalix Inc.
View my profile on LinkedIn
Follow me on Twitter @krbenedict
Join the Linkedin Group Digital Intelligence

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I work with and have worked with many of the companies mentioned in my articles.

Tuesday, April 09, 2019

Customer Experience a Digital Winner's 2019 Playbook

Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.

1. Information dominance is a key goal. Throughout history conquerors gained by capturing territories, bridges, resources and key cities. Today’s conquerors gain with data insights that can be applied to customer experience.

2. Combinatorial data is key to understand customer experience. Data gathered from many different sources then combined and analyzed will provide unique insights into patterns, activities and behaviors invisible to competitors without.

3. Operational blind spots are a minefield for businesses. Blind spots must quickly be replaced with visibility through all kinds of data capture - automated data capture, surveys, digitization, sensors and RPA (robotic process automation).