Tuesday, March 31, 2015

Mobile Apps, Analytics, Code Halos and Mass Personalization

Kevin Benedict, moderates this panel of digital experience and mobility experts including Benjamin Pring, Ted Shelton and Jack C. Crawford as they review and discuss the findings of Ben Pring's recent study Putting the Experience in Digital Customer Experience.

Video Link: https://youtu.be/xsPDWReccF4?list=UUGizQCw2Zbs3eTLwp7icoqw

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Mobile Health News Weekly – Week of March 29, 2015

The Mobile Health News Weekly is an online newsletter made up of the most interesting news and articles related to mobile health that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

According to a PriceWaterhouseCoopers report, 86 percent of clinicians believe mobile apps will become important to physicians for patient health management within the next five years.  Read Original Content

The National Health Service in the UK is taking steps to create a curated database of government-approved mobile health apps, starting in the area of mental health. NHS launched a library of five approved apps on its NHS Choices website, which gets 40 million visits per month, according to the NHS.  Read Original Content

A new SNS Research report estimates that in 2015 alone, the mHealth market will account for nearly $13 billion.  Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

The Food and Drug Administration expects 500 million smartphone users worldwide will be using a health care application this year and that, by 2018, 50 percent of smartphone and tablet users will have downloaded mobile health applications.  Read Original Content

According to Research2guidance, a mobile market research firm. By 2017, it estimates, the market for such tools, known as mHealth apps, will be $26 billion.  Read Original Content


A one-year pilot project, which is being led by Eastern Health, will involve up to 700 patients and will focus on those with chronic obstructive pulmonary disease and congestive heart failure. Patients will be provided with computer tablets, pulse oximeters, blood pressure cuffs and weigh scales and nurses will remotely monitor them.  Read Original Content

Heidelberg University Hospital, one of the largest hospitals in all of Europe, is a perfect example of connected care working to improve women’s lives.  In partnership with SAP and abcmedien, the University Hospital developed an app to provide pregnant women all information needed along their pregnancy and beyond.  Read Original Content

Apple preceded the debut of its new line of connected watches by unveiling ResearchKit, a medical research platform that has demonstrated its powerful potential with the first five applications. The open-source ResearchKit and evolving HealthKit promise new ways for apps and researchers to gather sensor and health data.  Read Original Content

A Google patent for a wrist device aimed at killing cancer cells illustrates the search giant isn't backing off research and development of anti-cancer technology and disease treatment innovations, according to a Telegraph article.  Read Original Content

With UC San Francisco, Samsung recently established the UCSF-Samsung Digital Health Innovation Lab where researchers and technologists can trial new mobile health technologies. Samsung also released SDK’s for two new digital health platforms.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed
Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


*************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Connected Globe News Weekly – Week of March 29, 2015

Welcome to Connected Globe News Weekly, an online newsletter that consists of the most interesting news and articles related to M2M (machine to machine) and embedded mobile devices.  I aggregate the information, include the original links and add a synopsis of each article.  I also search for the latest market numbers such as market size, growth and trends in and around the M2M market.

Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

The global connected health M2M market is set to grow at a compound annual growth rate of 33.08 percent over the period 2014-2019. Read Original Content

Market research firm IDC expects spending in the IoT market to rise 14 percent this year to $1.7 trillion, reaching $3 trillion by 2020, as nearly 30 billion devices are connected. Read Original Content

The global Internet of Things market is set to grow at a compound annual growth rate of 31.72 percent over the period 2014-2019. Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

Market Research Report forecasts the IoT market in China to grow at a compound annual growth rate of 32.15 percent over the period 2014-2019. Read Original Content

Gartner says an estimated 1.1 billion connected things will be used by smart cities this year, rising to 9.7 billion by 2020. Read Original Content



TechNavio's analysts forecast the global smart cities market will grow at a compound annual growth rate of 16.6 percent over the period 2014-2019. Read Original Content

Pyramid Research expects the Latin America M2M market to grow from US $4.6 billion in 2014 to nearly US $8.2 billion by the end of 2019, at a compound annual growth rate of 12 percent. Read Original Content

There will be 102 million connected things across Sweden, Norway, Denmark and Finland by 2018, according to a new study carried out by TeliaSonera and Arthur D. Little. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed
Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization



************************************************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies


***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Monday, March 30, 2015

IoT, Software Robots, Mobile Apps and Network Centric Operations

Articles about the IoT (Internet of Things) have moved from technical journals to our daily newspapers.  In this article we will go beyond the simplistic applications talked about in the local paper and discuss how IoT and complementary technologies, including software robots, can add real business value to the rugged outdoor work found in many industries.

In the rugged blue collar environment, vehicles, high valued equipment and other assets can be connected to the IoT to wirelessly report on their status, hours of operation, location, environment, maintenance and repair needs. This data can alert management when there is a problem, event or automatically create service tickets or send alerts when an action or decision is required. The IoT has the ability to provide "situational awareness" across large geographic areas and thousands of assets all at the same time.  This capability helps both decision-makers and automated systems (software robots) better understand how to optimize the use of experts, equipment and schedules across different geographic areas.

Today, sensors can be connected to many different pieces of equipment and are capable of bidirectional data exchanges.  That means they can both send data and receive data.  Data sent to them can include commands to perform a task.  These tasks may be to unlock a door, open a gate, increase or decrease the temperature, reposition a video camera, or to remotely operate equipment, think drones!  This capability is powerful and we are just scratching the surface of possibilities.

The IoT delivers on a vision of connecting physical and digital items to each other wirelessly through a network. These connections, and the data exchanged, can provide real-time access to information about the physical world in distant and remote locations.  This information can be analyzed by humans or software robots and turned into actionable intelligence that can be utilized by automated systems or human decision-makers. Connected IoT devices integrated into business systems can lead to many innovation and gains in efficiency and productivity that were never before possible.

A few of the key markets for IoT are:
  • Utilities/Smart grids
  • Defense
  • Fleet management/Automotive systems
  • Field services management
  • Rental equipment
  • Heavy equipment monitoring (think tractors, bulldozers, cranes, etc.)
  • Plant maintenance
  • Facility management
  • Connected homes/Home Energy Management Systems (HEMS)
  • Healthcare - fitness, remote patient and health monitoring
  • Medical equipment monitoring
  • Vending machines
  • ATMs
  • POS systems
  • Remote asset management monitoring
  • Security systems
  • Consumer electronics (eReaders, Wireless Printers, Appliances, etc.) 
  • etc.
In a world filled with data from mobile users, databases, websites and the IoT, the big question is what can be done with all of this data? This is where real-time analytics are required - analytic solutions that have the capacity and capability to analyze large amounts of incoming data in real-time.  The results of their analysis can be utilized by humans and/or software robots to optimize productivity and efficiencies.  Many of today's most advanced workforce optimization and scheduling solutions use software robots that can instantly react to the real-time data and optimize thousands of schedules and assignments in seconds (see ClickSoftware).

What are software robots?  According to a new study by my colleague, Rob Brown, at the Center for the Future of Work, titled The Robot and I, humans are working smarter with sophisticated software (robots) to automate business tasks that help humans attain new levels of process efficiency, such as improved operational costs, speed, accuracy and throughput volume.  In short, software robots are digital assistants and force-multipliers for humans.

Data and Real-Time Decision Making

Enterprise mobility apps offer significant value on their own, but when integrated into a network with many other applications, objects with sensors, software robots and other data collection technologies, the value of this "network of applications" is multiplied.   The challenge, as identified earlier, is to understand how to use this plethora of real-time data for the purpose of real-time decision-making and operational improvements.  Innovations within many modern military organizations offer lessons for us in the commercial space.

USAF Colonel John Boyd
USAF Colonel John Boyd is credited with the concept of the OODA loop. The OODA loop (Observe, Orient, Decide and Act) is a concept originally applied to combat operations and processes that involves analyzing real-time data and rapidly making decisions that enable you to out-maneuver an opponent.

According to Boyd, decision-making occurs in a recurring cycle of observe, orient, decide and act.  An entity (whether an individual, organization or software robot) that can complete a decision-making cycle quicker - observing and reacting to unfolding events more rapidly than an opponent, can thereby "get inside" the opponent's decision cycle and gain the advantage.

In the business world, OODA loop is an emerging concept for making better decisions, faster, and managing more effectively.  The ability to observe and react to unfolding events more rapidly than competition requires data collection, communication, analytics and solutions that can use the data to optimize operations. Some of the different enterprise solutions that can exploit IoT data are:
  • Field services solutions
  • Fleet management systems
  • Supply chain management systems
  • Optimized workforce scheduling solutions
  • Solutions using predictive analytics and machine learning
  • Enterprise asset management solutions
  • Plant maintenance systems
  • Facility management solutions
  • CRM solutions
  • Healthcare management systems
  • etc.
Many of these solutions are already utilizing software robots to quickly accomplish complex tasks and to analyze and act on incoming data.

Let us walk through a field service scenario together.  Mobile apps and sensors (human and machine) supply the data that enables a field services manager or software robot to observe.  Business analytic systems can be used to help managers or software robots to be oriented as to what the data means, and how it impacts the mission/project/task.  Next the manager or software robot needs to decide what actions to take, and then act.

OODA Loop
The “loop” in OODA Loop refers to the fact that this is a continual process. Each time you complete a cycle in the OODA loop you again observe, orient, decide and act based upon the results you see from the prior cycle.  The speed at which you cycle through the loop can be greatly enhanced by the use of supporting software robots.

Those involved in agile development projects will recognize these cycles.  If the results are positive, you can continue down that path and improve it. If the results are negative, you quickly adjust. It is a fast moving process of trial, error and adjustment until you get the results you want.

The OODA loop is particularly useful in environments that are unpredictable.  In these working environments, decision-making is often very difficult and without the appropriate training, or automated systems (software robots) - indecision, inaction, inefficiency or even chaos may occurs.  The OODA Loop is a decision-making process that is well suited to helping people or software robots make decisions and act in situations where there is no identified plan or obvious right answer.  

The military has effectively implemented the OODA Loop decision making process for use in many different areas including air combat, tank warfare, maneuver warfare strategies and daily in Special Forces operations.  Today, predictive analytics and software robots are utilizing OODA Loops with machine learning to cycle through analysis, decision-making and action even quicker.  In fact, many of today's most advanced jet fighters require the use of ultra-fast software robots in order to maneuver and stay airborne.

In a world where nearly 40 percent of the workforce is mobile, companies must learn and implement these concepts in order to successfully manage mobile and remote operations and services.  To be successful implementing and integrating the OODA loop, software robots and Network Centric Operational concepts into field services operations it requires the following:
  1. Data collection systems, sensors (IoT)
  2. Mobile apps 
  3. Real-time mobile communications
  4. GPS tracking - real time knowledge of the location of your mobile workforce, assets and inventories
  5. Real time knowledge of the capabilities and expertise of your mobile workforce
  6. Real time status and progress updates of the tasks, work assignments, projects and the schedules of the mobile workforce
  7. Real time knowledge of the location of all materials, equipment, tools and other assets required to complete specific tasks
  8. Field service management system that assigns, schedules and dispatches specific assignments to specific members of your mobile workforce (often utilizing software robots)
  9. Real-time business analytics 
  10. OODA Loop or similar rapid decision-making processes
All of the items listed above help provide the real time visibility into your field operations that is required in a networked field services organization practicing OODA Loop strategies and processes.

One of the remaining challenges, however, with the systems listed above is that humans quickly become overwhelmed by large volumes of data.  Complexity can become an inhibitor to the practice of OODA.  It is not enough to have real time visibility into massive volumes of data, one must be able to orient, or understand what the data means and how it will impact the mission.  That is where automated systems/software robots solve a real problem.  Let's consider the following scenario in a Networked Field Service environment:
  1. A high value bulldozer with an engine sensor wirelessly notifies a service provider that maintenance is needed.
  2. The information is instantly integrated into the work order management system of the service provider.
  3. The business intelligence feature analyzes the scheduling requirements related to the maintenance code that was received.
  4. Automated processes (software robots) quickly search for maintenance updates or alerts from the tractor’s manufacturer that might be related to the received code.
  5. Automated processes (software robots) search for the location of the nearest available and qualified diesel mechanic
  6. Automated processes (software robots) review all qualified mechanics' schedules and compares them for the purpose of optimizing all schedules.
  7. Automated processes (software robots) search for the nearest location where there is an inventory of parts for that particular make and model of tractor.
  8. Automated processes (software robots) looks for the nearest inventory of tools and repair equipment that may be necessary to complete the job.
  9. Automated processes (software robots) search for and reports on the current account status for the customer and any relevant warranty or service contract details.
  10. All of this data is unified and wirelessly sent to the service technician’s smartphone.
All of the above steps can be performed in seconds, with the right data, analytics, processes, solutions, software robots and strategies, but only when accurate and real-time data is available.

In summary, the Network Centric Operations concept seeks to translate an information advantage, enabled in part by mobile, IoT, analytics, management solutions and software robotics into a competitive advantage through the robust networking of well informed geographically dispersed people and assets.   This networked organization, using the OODA loop decision making cycle, has the tools necessary to make good and quick decisions in chaotic and unpredictable environments.



************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Enterprise Mobility - Adventures and Lessons from the Mobile World Congress with Jon Reed

Diginomica's Jon Reed interviews Cognizant's Senior Analyst for Digital Transformation and Mobility, Kevin Benedict on what he learned this year at the annual Mobile World Congress in Barcelona, Spain.  This year 93,000 people came together to learn and review the newest mobile, wireless and connected smart technologies at this event.  Much has changed in the past 12 months and this interview covers many of these trends.

Video Link: https://youtu.be/8jwkhZgck1U

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Kevin Benedict's Field Mobility News Weekly – Week of March 29, 2015

The Field Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to field mobility that I run across each week.  I am specifically targeting information that reflects market data and trends.

Also read Connected Globe News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

Analysts forecast the global fleet management system market will grow at a compound annual growth rate of 26.23 percent over the period 2014-2019. Read Original Content

Gartner, Inc. estimates 1.1 billion connected things will be used by smart cities in 2015 rising to 9.7 billion by 2020. Read Original Content

The global smart cities market is set to grow at a compound annual growth rate of 16.6 percent over the period 2014-2019, says a new report, “Global Smart Cities Market 2015-2019,” by Research and Markets. Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

According to Compass Intelligence, the market for sensors in M2M & IoT is estimated at $5.2 billion in 2014 and expected to triple in size to $15.7 billion in 2019 at a compound annual growth rate of 24.7 percent. Read Original Content

According to IDTech in 2014, the total RFID market is worth $8.89 billion, up from $7.77 billion in 2013 and $6.96 billion in 2012. IDTechEx forecast that to rise to $27.31 billion in 2024. Read Original Content


According to a report by Research and Markets, 70 percent of electricity customers in Europe will have smart meters by 2022. Read Original Content

According to a new report, the GIS market in China set to grow at a compound annual growth rate of 11.75 percent over the period 2014-2019. Read Original Content

The market for smart grid sensors is set to rapidly expand in the coming decade, with revenues growing nearly ten-fold, from 2014 to 2021, according to IHS Inc. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Networked Field Services and Real-Time Decision Making
Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015


Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


************************************************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Friday, March 27, 2015

Networked Field Services and Real-Time Decision Making

Investment in space travel has provided many direct and indirect benefits to society.  For example, weather forecasting technology, solar energy, scratch resistant lenses, water purification systems, enriched baby food and air quality monitoring have all made advancements because of investments in space travel research.  Likewise, the military has made huge investments related to the implementation of Network-Centric Warfare technologies and mobile data collection strategies that are now providing benefit and revolutionizing the way commercial field services organizations operate.

One of the most important capabilities that mobile solutions offer organizations today is the ability to provide better visibility, in near real time, into the activities and events taking place in the field – let’s call it situational awareness.  Historically, it has been difficult to ensure that quality and service standards and processes are followed on remote jobsites and in mobile environments.  The lack of real time visibility often means critical operational decisions and optimized scheduling choices are delayed which results in the inefficient utilization of resources and assets.

Better communication and visibility about the work completed or not completed on remote jobsites can ensure that proper policies and operational and safety processes are followed and assistance is provided when needed.  Receiving, processing and sharing sensor (M2M) data from equipment, digital images, streaming video and real time mobile app updates with management and other process experts can often resolve challenging issues quickly and efficiently.

Today mobile applications support mobile data collection, real time database queries, alerts, mobile business processes, work order dispatch, location tracking, optimized scheduling, customer updates and alerts in most areas of the world.  Situational awareness is a new capability for most organizations.  It virtually enables managers and experts from anywhere in the world to be “digitally present” on remote jobsites.  Being “digitally present” is accomplished today using a variety of tools available on most smartphones. These tools include:
  • Phone
  • Photos
  • Video
  • Voice/Audio
  • SMS
  • Email
  • Augmented reality
  • Bluetooth add-on equipment
  • GPS/Maps/Tracking
  • Custom mobile apps
Most organizations have yet to understand and exploit these capabilities to maximize efficiency and optimize returns. Each of these tools can and do play an important role in a networked field services operation.

The New Networked Organization

The most advanced militaries are developing and implementing strategies based on the concept of Network-Centric Warfare.  These strategies, methodologies and concepts have direct relevance to commercial enterprises and field services organizations today under the name Network-Centric Operations or Networked Field Services.

The military uses rugged handhelds, radios, laptop computers, satellites, radio scanners, drones (UAVs), human resources, video surveillance, aerial surveillance, infrared cameras, remote sensors of all kinds and many other embedded mobile devices to create a web or grid of data collection points that are all wirelessly networked together.

Collected data is securely and wirelessly sent to a central server where it forms a real time and unified view of operations that can be used for analysis, forecasting, resource allocation, planning and real time decision making.  This networked approach enables users to see where their assets are located, where they are needed and how best to manage them at all times to successfully and efficiently accomplish the mission.

Network-Centric Warfare, goes by the name Network-Centric Operations in commercial environments and is a relatively new military doctrine.  It seeks to translate an information advantage (real-time data collected in the field) into a competitive advantage by using it for real-time decision-making.   This networking, combined with real-time data, analytics, AI (artificial intelligence) and machine learning, enable organizations to behave and respond in ways never before possible.  This strategy is based on the following four beliefs:
  1. A robustly networked workforce improves data sharing.
  2. Data sharing enhances the quality of information and supports situational awareness.
  3. Shared situational awareness enables collaboration, and management and resource agility.
  4. Points 1-3 support an optimized and efficient workforce
In order to optimize the performance of a military operation or a field services organization, it is critical to know, in real time, the location of all resources, the status of each job, the assets and equipment needed, and the time each job will require. When effectively coordinated and managed, human resources, equipment, assets and mobile inventories can be shared between multiple projects, and the right experts with the right levels of experience can be used on the right projects at the right time.  The bottom line is that a leaner, more efficient organization can be put in the field that can accomplish more work with fewer resources and generate a higher return on investment.

************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Thursday, March 26, 2015

Kevin Benedict's Mobile Commerce News Weekly - Week of March 22, 2015

The Mobile Commerce News Weekly is an online newsletter made up of the most interesting news, articles and links related to mobile commerce and marketing, mobile payments, mobile money, e-wallets, mobile banking, mobile ads and mobile security that I run across each week.  I am specifically targeting market size and market trend information.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Cyber Security News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

The days of the desktop — and laptop, for that matter — are making way for the age of mobile. At the top 10 U.S. retailers, almost 50 percent of users utilize only mobile devices to shop.  Read Original Content

Mumbai-based Super Jobs Pvt Ltd, the company behind jobs search and resume building app under the same brand, has acquired mobile commerce enabling firm Crunch Commerce Inc.  Read Original Content

Tokenization is a leading driver behind the adoption of mobile payments, according to Visa. The company’s global head of mobile products, Bill Gajda, believes the introduction of tokenization is making the mobile payments space more secure.  Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

Mobile shopping in China saw tremendous growth in 2014.  According to the study from iResearch, mobile spending tripled in 2014 over what it had been in 2013.  Read Original Content

Swrve announced it would be supporting a range of different types of “rich media” messages that will open the company up to mobile marketing.  Among these mobile marketing opportunities will be interactive messages, video content, and surveys that allow the consumer to actually take part in the conversation.  Read Original Content


According to an eMarketer research report, smartphones account for 11.2 percent of e-commerce revenue, and tablets account for 13.7 percent. In contrast, smartphones account for 29.9 percent of total e-commerce traffic, whereas tablets account for just 14.4 percent of total e-commerce traffic.  Read Original Content

Consumers may be somewhat uneasy about making a mobile purchase, according to a recent survey from Baird Equity Research. Though mobile commerce has been gaining more attention, consumers still prefer to use more conventional forms of commerce when making purchases, especially in physical stores.  Read Original Content

The team that figured out how to engineer micro-targeted engagement for Obama’s 2012 re-election campaign has officially announced the launch of a mobile commerce platform called Modest. This platform allows retailers to create a free mobile app store or drop a smooth shopping experience into an existing mobile app in minutes.  Read Original Content

According to a Vizury report, consumers are using their mobile devices for more than just searching for products online. Mobile commerce throughout the country has growth by 130 percent over the past year, with mobile representing 58 percent of all online sales made in the country.  Read Original Content

The Baselworld Watch and Jewelry Show in Basel, Switzerland was hyped with announcements about wearable technology, such as the luxury smartwatch that is expected to result from a new partnership among Google, Intel, and the TAG Heuer Swiss watch-making company.  Read Original Content

Facebook is preparing its announcement of a new measurement tool for social media marketing firms that may help the network offer better competition for Google and allow the company to take on a greater share of the smartphone based ad marketplace.  Read Original Content

According to Chicago media reports, Metra will soon roll out a new mobile ticket-purchasing platform for commuters that will be a game-changing resource for train passengers.  Read Original Content

According to a survey from MasterCard, China continues to lead in terms of mobile shoppers, with approximately 70 percent of the country’s mobile population using their devices to shop online.  Read Original Content

More than 40 percent of e-Commerce sales in the UK are now carried out on mobile devices, according to a new report by online retail association IMRG, and consultancy firm Capgemini.  Read Original Content

Mobile commerce in South Korea is expected to experience rapid growth in the coming years. A Boston Consulting Group report shows South Korea’s mobile Internet economy reached $28 billion in terms of revenue in 2013.  Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015
Mobile Expert Interviews from MWC15: Cimarron Buser
IoT and Sensors from AMS at MWC15
Kevin Benedict Interviews Micron's Mike Bokan at Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


************************************************************************

Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.

Wednesday, March 25, 2015

Kevin Benedict's Mobile Cyber Security News Weekly - Week of March 22, 2015

Welcome to the Mobile Cyber Security News Weekly, our newest online newsletter. Mobile Cyber Security will focus on the most interesting news, articles and links related to mobile and cyber security, mobile malware, mobile application management, cyber warfare (and more!) that I run across each week.  I am specifically targeting market trend information.

Also read Connected Globe News Weekly
Also read Field Mobility News Weekly
Also read Mobile Commerce News Weekly
Also read Mobile Health News Weekly
Also read Mobility News Weekly

Looking for an enterprise mobility solution?  Read the Mobile Solution Directory Here!

The global mobile security market is forecast to reach $34.8 billion by 2020, registering a compound annual growth rate of 40.8 percent during 2014-2020, according to a new report released by Allied Market Research. Read Original Content

According to an IBM and Ponemon Institute study, nearly 40 percent of large companies do not take the right precautions when it comes to securing mobile apps built internally. It was also discovered that organizations are struggling to protect company and BYOD devices from attacks. Read Original Content

Driven by the thriving ecosystem, research estimates mobile device and network security investments will account for nearly $11 billion in 2014 alone. The market is further expected to grow at a compound annual growth rate of nearly 20 percent over the next six years. Read Original Content

B2M Solutions’ mobile software delivers valuable insight and actionable analytics for enterprise customers. Business leaders and managers within the mission critical, rugged mobile enterprise now have operational views of key business and technology analytics affecting performance and productivity. B2M software is developed with specific functionality to help organizations identify and unblock mobility problems as soon as, or even before, they occur, allowing customers to sustain critical business processes and gain competitive advantages. To Lean more visit www.b2msolutions.com.  This newsletter is sponsored in part by B2M Solutions.

The BlackBerry owned-company Secusmart has unveiled a new high-security tablet at CeBIT, a technology conference in Hanover, Germany. Developed alongside IBM and Samsung, the SecuTABLET is based on the Samsung Galaxy Tab S 10.5 and uses IBM's "secure app wrapping technology." Read Original Content

Samsung Electronics, the world’s largest smartphone maker, has announced an advanced version of its mobile security solution, called Trustonic for KNOX, aiming to increase its presence in the global enterprise mobile market. Read Original Content


In the next three years, IBM hopes to turn $4 billion in spending on its “strategic imperatives,” namely analytics, cloud, mobile and security, into some $40 billion in sales, or 44 percent of 2018’s $90 billion in expected revenue, according to chief executive Ginni Rometty. Read Original Content

The IDC predicts over 112 million wearables will be sold globally by the year 2018. As wearable technology continues to grow, new security and privacy risks may emerge. Wearables often interact with other devices and some may collect data, which makes them a potential target for hackers who want to tap into and access sensitive personal information, such as location, login credentials, credit card information, health information and much more. Read Original Content

Latest Articles on http://mobileenterprisestrategies.blogspot.com

Real-Time Mobile Infrastructure and Digital Transformation Discussion with Expert Ved Sen
Real-Time Mobile Infrastructure Report - Introduction
Circumnavigating the Globe and Learning about Mobility, IoT and Digital Transformation
Top Trends in Mobility 2015 - From the Mobile World Congress 2015
Mobile Expert Interviews from MWC15: Cimarron Buser
IoT and Sensors from AMS at MWC15
Kevin Benedict Interviews Micron's Mike Bokan at Mobile World Congress 2015

Videos and Podcasts of Note

88% of enterprises have mobile deployments but only 8% of mobile service directors know how their deployments are performing
95% of companies acknowledge they have problems with their mobile deployments but most lack the insight and often the resources necessary to address them effectively.
99% of mobile device failures are NOT predicted but ARE predictable
Elemez Mobile Intelligence Platform from B2M Solutions
mProdigy Mobile Intelligence Platform from B2M Solutions

Whitepapers of Note


Don't Get SMACked - How Social, Mobile, Analytics and Cloud are Reshaping the Enterprise
Making BYOD Work for Your Organization


************************************************************************
Kevin Benedict
Writer, Speaker, Senior Analyst
Digital Transformation, EBA, Center for the Future of Work Cognizant
View my profile on LinkedIn
Learn about mobile strategies at MobileEnterpriseStrategies.com
Follow me on Twitter @krbenedict
Subscribe to Kevin'sYouTube Channel
Join the Linkedin Group Strategic Enterprise Mobility
Join the Google+ Community Mobile Enterprise Strategies

***Full Disclosure: These are my personal opinions. No company is silly enough to claim them. I am a mobility and digital transformation analyst, consultant and writer. I work with and have worked with many of the companies mentioned in my articles.