Aberdeen Group reports that 80% of survey respondents are planning for increases in handheld PDAs and smartphones with wireless access and more complex devices with data applications and network connectivity. These new devices require management of the full life cycle from sourcing, procurement, connectivity assistance, applications support, security, data back-up, device replacement, through retirement.
In an earlier blog article I wrote in detail about the support requirements of enterprise mobile software solutions. Companies simply need to understand that mobile handheld PDAs and smartphones and wireless networks often come with a new and fresh set of support considerations.
iAnywhere / Sybase has invested heavily into developing enterprise solutions for managing mobile devices called Afaria.